Dear Bapak Agus S., Thank you for staying at Novotel Suites Yogyakarta Malioboro and taking a moment to share your feedback. We’re pleased to hear that everything went well during your stay and that you appreciated our convenient location. Being close to Malioboro and its surrounding attractions makes it easier for our guests to enjoy their time in Yogyakarta, and we’re glad this added to your experience as a couple. We hope your time with us was memorable and that we’ll have the pleasure of welcoming you both back for another enjoyable stay. Warm regards, Fitria A. Front Office Manager

Dear Ibu H. F., Thank you for sharing your feedback following your stay at Novotel Suites Yogyakarta Malioboro. We’re glad you enjoyed our breakfast and In-Room-Dining, as well as our convenient location. However, we sincerely apologize that your room was only ready at 4 PM and that the towels were not ready after cleaning. We understand how these inconveniences can affect your comfort, and we recognize that both timely room readiness and complete amenities are important parts of a pleasant stay. Your feedback has been noted and will be shared with our Front Office and Housekeeping teams to help us improve our service consistency. Thank you for bringing these matters to our attention. We hope to have another opportunity to welcome you and provide a smoother, more comfortable experience on your next visit. Warm regards, Fitria A. Front Office Manager

Dear Bapak Y. P., Thank you for choosing Novotel Suites Yogyakarta Malioboro for your family stay. We’re delighted that our team could assist you and your family during your visit. It means a lot to us to know that you felt supported, and we’re glad we could help make your family’s stay more comfortable. Thank you for your trust and kind appreciation. We look forward to welcoming you and your family back for another pleasant stay in Yogyakarta. Warm regards, Fitria A. Front Office Manager

Dear Ibu Chooi L. L., Thank you for choosing Novotel Suites Yogyakarta Malioboro and for sharing your positive feedback. We are delighted to know that you enjoyed your stay with us, from the comfort and cleanliness of your room to the breakfast and service provided by our team. Your appreciation means a lot to us and encourages us to keep delivering a pleasant experience for every guest. We look forward to welcoming you back for another enjoyable stay in Yogyakarta. Warm regards, Fitria A. Front Office Manager

Dear Ibu Yosi A. H., Thank you for choosing Novotel Suites Yogyakarta Malioboro for your third stay and for sharing your feedback. We are glad you enjoyed the room upgrade, welcome drink, and rooftop ambience. Your kind words about our parking and security team will certainly be shared with them. We sincerely apologize for the inconsistent breakfast welcome. Although your reserved table had been prepared inside the restaurant, our team was unavailable to escort you, making it difficult to locate. We understand this was not the personalized experience you had enjoyed during previous visits. Please note that our ice cream station is available on weekends, primarily for younger guests. We also appreciate your feedback on the breakfast quality, Wi-Fi, and ALL membership benefits, which we will share with the relevant teams for review. Thank you for your continued loyalty. We hope to welcome you back for a more consistent and enjoyable stay. Warm regards, Fitria A. Front Office Manager

Dear Bapak Werdana D. Z., Thank you for continuing to choose Novotel Suites Yogyakarta Malioboro over the years. It truly means a lot to know that each visit brings new positive surprises and that our team continues to make you feel so well cared for. Your words about our team going the extra mile, always with a smile, are especially rewarding. We will gladly share your appreciation with Arik, Lulu, Zalfa, and Dinta from Front Office, as well as Reza, Bagas, and Upay from F&B. They will be delighted to know that their efforts have made such a lasting impression on you. We are also glad our team could assist with your non-smoking room preference and help make your stay more comfortable. Thank you for your continued trust as an ALL Platinum member and for recognizing the efforts of our colleagues across the hotel. We look forward to welcoming you and your family back for many more excellent stays in Yogyakarta! Warm regards, Fitria A. Front Office Manager

Dear Ibu Monica, Thank you for choosing Novotel Suites Yogyakarta Malioboro for your family stay and for sharing your feedback with us. We are pleased to know that you enjoyed our central location in the heart of Malioboro and had a satisfying stay with your family. We also appreciate your comments regarding ease of access and Wi-Fi speed. We understand how important convenient access and a reliable internet connection are to a comfortable stay, and we will share your feedback with the relevant teams for further review. Thank you for your valuable input. We hope to welcome you and your family back for an even more enjoyable experience in Yogyakarta. Warm regards, Fitria A. Front Office Manager

Dear Bapak H. S., Thank you for sharing such a wonderful review. We are truly delighted to know that your stay with us stood out, especially compared with your experiences at other 4-star and 5-star hotels. It is lovely to hear that you enjoyed your Junior Suite, the thoughtful welcome amenities, and the personal touches prepared for you. We are also pleased that our Security and Front Office teams helped make your arrival welcoming and your stay comfortable. Your kind words mean a great deal to our entire team. We also appreciate your feedback on the breakfast selection and our sustainability efforts. Your comments are valuable as we continue to improve our guest experience. Thank you for your trust in Novotel Suites Yogyakarta Malioboro and for your kind recommendation. We look forward to welcoming you back for another memorable stay. Warm regards, Fitria A. Front Office Manager

Dear Bapak Bagus A., Thank you for choosing Novotel Suites Yogyakarta Malioboro for your family stay and for sharing your experience with us. We are delighted that our location made it easy for you and your family to explore Malioboro Street on foot and enjoy the many experiences around the area. It is also wonderful to know that you were pleased with the room cleanliness, especially the bathroom. We appreciate your recognition of our sustainability efforts, including reducing single-use plastic and separating waste. Your support encourages us to continue making thoughtful choices for a more sustainable stay. Thank you for your recommendation. We look forward to welcoming you and your family back to Yogyakarta! Warm regards, Fitria A. Front Office Manager

Dear Chong H. N., Thank you for choosing Novotel Suites Yogyakarta Malioboro for your five-night stay and for sharing your thoughtful feedback. We are pleased to know that you enjoyed our spacious and comfortable rooms, clean interiors, gym facilities, and strategic location. We understand that the road closures around Malioboro from 17.00-22.00 can sometimes make Gojek pick-ups and drop-offs inconvenient. For your next visit, you may wish to arrange transportation in advance through our hotel's third-party transportation service. Alternatively, you can set your pick-up or drop-off point at Krisna Oleh-Oleh Nusantara, which is just a one-minute walk from our hotel down to the Lower Ground (LG) basement. This is a convenient alternative commonly used by locals when the road is closed. We also apologize for the occasion when towels were not replenished after room cleaning. Your feedback regarding the breakfast variety, particularly the international selections, will be shared with our F&B team for consideration. Thank you for recognizing our sustainability efforts and for sharing your suggestions. We hope to welcome you and your partner back to Yogyakarta for another comfortable and enjoyable stay. Warm regards, Fitria A. Front Office Manager

Dear Bapak Dedi S., Thank you for sharing such a wonderful review following your family stay at Novotel Suites Yogyakarta Malioboro. We are delighted that you enjoyed our convenient location near Jalan Malioboro, the spacious rooms, and our delicious food. It is especially rewarding to know that Zalfa made your stay more memorable through her friendly and excellent service. We will be sure to share your kind words with her, as recognition like yours means a great deal to our team. We are also grateful that you appreciated the various aspects of your stay, including our facilities, dining experiences, and sustainability initiatives. We look forward to welcoming you and your family back to Yogyakarta. We hope your next visit brings more wonderful moments, warm hospitality, and another reason to return! Warm regards, Fitria A. Front Office Manager

Dear Bapak Leon B., Thank you for sharing your feedback following your family stay at Novotel Suites Yogyakarta Malioboro. We are delighted that our central location made it easy for you and your family to explore the area and enjoy the convenience of being close to the places you wanted to visit. We are also pleased that you enjoyed our breakfast selection. At the same time, we appreciate your feedback on your overall experience. We understand that there is still room for us to improve, and your feedback encourages us to continue working towards a more comfortable and enjoyable stay for our guests. We hope to have another opportunity to welcome you and your family back to Yogyakarta and create an even better experience for you. Warm regards, Fitria A. Front Office Manager

Dear Bapak Aiman K., Thank you for sharing your positive feedback with us. We are delighted to know that you enjoyed our convenient location, attentive team, and especially the quick service provided by our 24-hour room service. We are also pleased that Raihan made a positive impression during your stay. We will certainly share your kind recognition with him and the team. At the same time, we appreciate your honest comments regarding the condition and maintenance of the bathroom. Your feedback is valuable to us, and we will share it with our relevant team for further attention and improvement. It is wonderful to hear that you appreciated our sustainability efforts, particularly the use of glass bottles. We truly value your support and hope to welcome you back to Novotel Suites Yogyakarta Malioboro for another pleasant stay. Warm regards, Fitria A. Front Office Manager

Dear Ibu Ari G. M., Thank you for sharing such a thoughtful review following your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to know that you enjoyed our convenient location, comfortable and clean accommodation, and the friendly service provided by our team. It is especially rewarding to hear that our sustainability initiatives, from waste separation and food-waste reduction to refillable amenities, bicycle facilities, and support for local products and businesses, made a positive impression during your stay. We are also pleased to know that Ibu Agrip, Ibu Prita, and Ibu Ai contributed to making your experience more enjoyable. We will certainly share your kind recognition with them and the rest of our team. Your appreciation encourages us to continue creating comfortable stays while making meaningful efforts toward more sustainable hospitality. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another pleasant stay. Warm regards, Fitria A. Front Office Manager

Dear Ibu Megawati, Thank you for choosing Novotel Suites Yogyakarta Malioboro for your family stay and for sharing your wonderful feedback with us. We are delighted to know that you enjoyed our spacious, clean, and comfortable rooms, as well as the service provided by our Reception, Housekeeping, F&B, and overall team. It is also great to hear that our location, just steps away from Malioboro Street, made your stay more convenient. We sincerely apologize for the used eyelid tape you found attached to the bathroom wall. We appreciate you bringing this to our attention, and we will remind our Housekeeping team to pay closer attention to small details during their room inspections. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you and your family back for another enjoyable stay in Yogyakarta. Warm regards, Fitria A. Front Office Manager

Dear Bapak M. A. B. M. Z., Thank you for sharing your detailed feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are pleased to know that you appreciated our convenient location near Malioboro Street, as well as the Wi-Fi and your arrival and departure experience. We sincerely apologize for the inconvenience caused by the leaking faucet and the damp floor in your room. We also regret that the presence of mosquitoes affected your comfort. While our team attended to the faucet, we understand that the remaining dampness and the lack of a room replacement did not meet your expectations. We have shared your feedback with the relevant teams for closer attention and follow-up. We also appreciate your comments regarding the breakfast selection and the taste of our local dishes. Your feedback will be shared with our F&B team as we continue to improve our offerings. Thank you once again for helping us identify areas where we can do better. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Warm regards, Fitria A. Front Office Manager

Dear Bapak G. B., Thank you for sharing your detailed feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are pleased to know that you appreciated our strategic location and found our F&B offerings are satisfactory. We sincerely apologize for the shortcomings you experienced, particularly the yellowish stain on the towel during your first day. This does not reflect the cleanliness standards we strive to maintain, and we have shared your feedback with our Housekeeping team for closer attention. We also regret that your arrival experience did not meet your expectations. We understand your concern regarding the early check-in request and the information provided about our breakfast and hotel facilities. We will reinforce our arrival and check-in procedures with the team to ensure that important information is communicated more consistently. As a valued ALL Platinum member, we regret that the recognition and welcome amenity did not feel as expected. Regarding the room upgrade, we sincerely apologize that we could only provide a one-level upgrade during your stay due to the hotel being fully booked. We appreciate your understanding and will continue to do our best to provide the most appropriate recognition within availability. Your feedback regarding the WiFi speed and fitness centre is also appreciated and will be shared with the relevant teams for further review. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a smoother and more satisfying experience. Warm regards, Fitria A. Front Office Manager

Dear Ibu S., Thank you for choosing Novotel Suites Yogyakarta Malioboro and for sharing your positive feedback with us. We are pleased to know that you found your stay comfortable and enjoyed your time with us. Your kind feedback is truly appreciated and will encourage our team to continue providing a pleasant experience for every guest. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another comfortable stay. Warm regards, Fitria A. Front Office Manager