Dear Ibu Ari G. M., Thank you for sharing such a thoughtful review following your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to know that you enjoyed our convenient location, comfortable and clean accommodation, and the friendly service provided by our team. It is especially rewarding to hear that our sustainability initiatives, from waste separation and food-waste reduction to refillable amenities, bicycle facilities, and support for local products and businesses, made a positive impression during your stay. We are also pleased to know that Ibu Agrip, Ibu Prita, and Ibu Ai contributed to making your experience more enjoyable. We will certainly share your kind recognition with them and the rest of our team. Your appreciation encourages us to continue creating comfortable stays while making meaningful efforts toward more sustainable hospitality. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another pleasant stay. Warm regards, Fitria A. Front Office Manager

Dear Ibu Megawati, Thank you for choosing Novotel Suites Yogyakarta Malioboro for your family stay and for sharing your wonderful feedback with us. We are delighted to know that you enjoyed our spacious, clean, and comfortable rooms, as well as the service provided by our Reception, Housekeeping, F&B, and overall team. It is also great to hear that our location, just steps away from Malioboro Street, made your stay more convenient. We sincerely apologize for the used eyelid tape you found attached to the bathroom wall. We appreciate you bringing this to our attention, and we will remind our Housekeeping team to pay closer attention to small details during their room inspections. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you and your family back for another enjoyable stay in Yogyakarta. Warm regards, Fitria A. Front Office Manager

Dear Bapak M. A. B. M. Z., Thank you for sharing your detailed feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are pleased to know that you appreciated our convenient location near Malioboro Street, as well as the Wi-Fi and your arrival and departure experience. We sincerely apologize for the inconvenience caused by the leaking faucet and the damp floor in your room. We also regret that the presence of mosquitoes affected your comfort. While our team attended to the faucet, we understand that the remaining dampness and the lack of a room replacement did not meet your expectations. We have shared your feedback with the relevant teams for closer attention and follow-up. We also appreciate your comments regarding the breakfast selection and the taste of our local dishes. Your feedback will be shared with our F&B team as we continue to improve our offerings. Thank you once again for helping us identify areas where we can do better. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Warm regards, Fitria A. Front Office Manager

Dear Bapak G. B., Thank you for sharing your detailed feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are pleased to know that you appreciated our strategic location and found our F&B offerings are satisfactory. We sincerely apologize for the shortcomings you experienced, particularly the yellowish stain on the towel during your first day. This does not reflect the cleanliness standards we strive to maintain, and we have shared your feedback with our Housekeeping team for closer attention. We also regret that your arrival experience did not meet your expectations. We understand your concern regarding the early check-in request and the information provided about our breakfast and hotel facilities. We will reinforce our arrival and check-in procedures with the team to ensure that important information is communicated more consistently. As a valued ALL Platinum member, we regret that the recognition and welcome amenity did not feel as expected. Regarding the room upgrade, we sincerely apologize that we could only provide a one-level upgrade during your stay due to the hotel being fully booked. We appreciate your understanding and will continue to do our best to provide the most appropriate recognition within availability. Your feedback regarding the WiFi speed and fitness centre is also appreciated and will be shared with the relevant teams for further review. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a smoother and more satisfying experience. Warm regards, Fitria A. Front Office Manager

Dear Ibu S., Thank you for choosing Novotel Suites Yogyakarta Malioboro and for sharing your positive feedback with us. We are pleased to know that you found your stay comfortable and enjoyed your time with us. Your kind feedback is truly appreciated and will encourage our team to continue providing a pleasant experience for every guest. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another comfortable stay. Warm regards, Fitria A. Front Office Manager

Dear Bapak E., Thank you for sharing your feedback following your business stay at Novotel Suites Yogyakarta Malioboro. We appreciate your comments on the TV channels. We are pleased to know that the experience improved after the programme update, and we are glad that the adjustment helped make your stay more enjoyable. It is also encouraging to know that you had a positive experience with our accommodation, cleanliness, breakfast, team, WiFi, and overall services. Thank you once again for your feedback. We look forward to welcoming you back and providing you with an even better experience. Warm regards, Fitria A. Front Office Manager

Dear Bapak B. T., Thank you for sharing your feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to know that you found our location restful and convenient, and that the service from our team contributed positively to your experience. It is especially wonderful to hear that you enjoyed our breakfast and that you felt well looked after by everyone on the team. We also appreciate your feedback regarding our sustainability efforts. We would be grateful if you could share which aspects of our sustainability initiatives did not fully meet your expectations. Your insights would help us better understand your perspective and identify areas where we can improve. Thank you once again for your valuable feedback. We hope to welcome you back to Yogyakarta and continue providing you with a pleasant and comfortable stay. Warm regards, Fitria A. Front Office Manager

Dear Bapak M. H. J., Thank you very much for your kind review and recommendation following your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to know that you had a comfortable stay and appreciated the friendliness of our team and our convenient location in the heart of Yogyakarta. Your positive feedback is a wonderful encouragement for our colleagues, and we are grateful for your recommendation to fellow travelers visiting Jogja. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Fitria A. Front Office Manager

Dear Ibu Judith K., Thank you for taking the time to share such detailed feedback following your family stay at Novotel Suites Yogyakarta Malioboro. We are pleased to know that you appreciated our convenient location near the train station, the comfortable room size, and especially the prompt and friendly response from our team. Your kind words about our colleagues are truly appreciated. We sincerely apologize that the view from your room was not as expected and that the humming sound from the neighboring building affected your comfort. We would like to share that we are currently working closely with the mall management on a project to help reduce the humming sound. The project is currently in progress, and we truly appreciate your feedback as it helps us continue to address this matter. We also appreciate your thoughtful suggestions regarding the rooftop swimming pool, particularly the glare during sunrise and sunset and the heat during the day. We will share these observations with the relevant team for consideration as we continue to improve our facilities and guest experience. Thank you once again for your valuable feedback and for recognizing the responsiveness of our team. We hope to welcome you and your family back in the future and provide an even more comfortable experience. Warm regards, Fitria A. Front Office Manager

Dear Ms. Beng N. T., Thank you so much for taking the time to share your lovely feedback and for choosing Novotel Suites Yogyakarta Malioboro. We are truly pleased to hear that you enjoyed our strategic location near Malioboro Street. Being surrounded by a variety of souvenir and batik shops makes it easy for our guests to explore the local culture, do some shopping, and experience the lively atmosphere of Yogyakarta right from our doorstep. We are also happy to know that the hotel's proximity to Tugu Train Station was convenient for your journey, especially with the train connection to the airport. We understand how important easy transportation access can be when traveling, and we are glad that our location helped make your trip more comfortable and convenient. Your kind feedback means a great deal to our team. We hope that your stay with us was enjoyable and that you were able to make the most of your time in Yogyakarta. Thank you once again for staying with us. It was our pleasure to welcome you, and we sincerely look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another memorable stay. Warmest regards, Chandra Duty Manager

Dear Mr. Budi D. S., Thank you so much for sharing your feedback and for staying with us again at Novotel Suites Yogyakarta Malioboro. We are delighted to hear that you had a good stay this time and that you continue to love our convenient location. It is always a pleasure to welcome our returning guests, and we truly appreciate your continued trust and support. We hope to welcome you back again soon and make your next stay in Yogyakarta just as enjoyable. Warmest regards, Chandra Duty Manager

Dear Ibu Grace H., Thank you for taking the time to share your feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are pleased to know that you enjoyed the service provided by our team, as well as the cleanliness, breakfast selection, and overall comfort during your stay. Regarding the TV channel selection, we appreciate your suggestion. We would also like to share that our Smart TVs are equipped with a entertainment application, which offers additional entertainment options during your stay. Should you have any particular channels or types of programs you would like to see available, we would be very grateful if you could share your preferences with us. Your input would be helpful for us in considering future improvements. We hope to have the pleasure of welcoming you back to Yogyakarta and providing you with an even more enjoyable experience. Warm regards, Fitria A. Front Office Manager

Dear Ms. Nike m., Thank you so much for sharing your wonderful feedback and for choosing Novotel Suites Yogyakarta Malioboro. We are delighted to know that you had a comfortable stay and enjoyed our convenient location. It is also lovely to hear that you enjoyed the variety of delicious breakfast options we offer. We are especially pleased that you appreciated the cleanliness and thoughtful amenities in your room, including the microwave, iron, and hair dryer. We are happy that these facilities added extra convenience and made your stay more comfortable. Your kind words truly mean a lot to our team and encourage us to continue providing thoughtful and memorable experiences for our guests. We sincerely look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another comfortable and enjoyable stay. Warmest regards, Chandra Duty Manager

Dear Mr. Paulinus S., Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you found your stay with us very convenient. Our location in the heart of Yogyakarta is one of the highlights of Novotel Suites Yogyakarta Malioboro, and we are pleased that it made your visit more comfortable and enjoyable. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro on your next visit to Yogyakarta. It would be our pleasure to provide you with another pleasant and memorable stay. Warm regards, Chandra Duty Manager

Dear Bapak Steven H., Thank you for taking the time to share your detailed feedback following your recent business stay with us. We are delighted to know that you enjoyed our great location, with Malioboro just a short walk away, making it convenient for evening strolls, local delicacies, shopping, and exploring the area. We also appreciate your understanding regarding the road access and pedestrian arrangements around Malioboro. We sincerely apologize that both of your rooms were missing bath towels upon arrival. While our team responded promptly after being contacted, we fully understand that the towels should have been properly prepared before your arrival. Your feedback has been shared with our Housekeeping team for follow-up and improvement. We also noted your feedback regarding the Wi-Fi connection speed and your breakfast rating. These points are valuable to us and will be shared with the relevant teams for further review. Thank you once again for recognizing our hospitality and for your valuable feedback as an ALL Gold member. We look forward to welcoming you back and providing you with a smoother and more enjoyable experience. Warm regards, Fitria A. Front Office Manager

Dear Bapak Norisham B. S., Thank you for sharing such a wonderful review following your recent stay with us. We are delighted to know that you enjoyed our convenient location, pleasure and clean room, and the comfort of your bed. We are also pleased that the microwave and sofa added extra comfort to your stay, especially for enjoying some quiet reading time. It is wonderful to hear that you also enjoyed our rooftop pool, bar, and gym, and that our Front Office team made you feel welcome. Your kind recognition of the entire team is truly appreciated and will be shared with everyone. We also noted your breakfast rating and appreciate your feedback. We will continue to review our breakfast offers to ensure a more satisfying experience for our guests. We are especially happy to hear that you would love to return soon. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another comfortable and enjoyable stay. Warm regards, Fitria A. Front Office Manager

Dear Ibu Shinta W. D. A., Thank you for your exceptional review and for sharing such thoughtful feedback about your stay with us. We are delighted that you enjoyed our prime location, spacious and comfortable rooms, and the added convenience of having a microwave and sink, which helped create a more home-like experience. We are especially pleased that you appreciated the complimentary upgrade to our Deluxe room and enjoyed the breakfast selection and warm hospitality from our team. Your kind recognition of these details means a great deal to us. We are equally grateful for your encouraging words about our sustainability initiatives. Your appreciation of our efforts to reduce single-use plastic and raise awareness of food waste is truly meaningful, and we will continue striving to make responsible choices part of the guest experience. Thank you once again for your wonderful recommendation. It will be our pleasure to welcome you back to Novotel Suites Yogyakarta Malioboro for another memorable stay. With sincere appreciation, Fitria A. Front Office Manager

Dear Bapak P. S., Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that your overall experience was only satisfactory. We are particularly sorry to hear about the limited vegetarian options at breakfast, the difficulty you experienced when ordering dinner, and the room configuration not meeting your expectations. We understand how these aspects can significantly affect the comfort and convenience of your stay. Regarding your dinner experience, we sincerely apologize for the delay in having your order taken. We understand that it was a busy period at the restaurant, which resulted in a crowded situation and longer waiting time. Nevertheless, we recognize that you should have received more attentive and timely assistance from our team. Your feedback has been shared with our F&B team for follow-up and improvement. We also noted your feedback regarding cybersecurity. While we are not entirely clear on the specific concern you experienced, we take this matter seriously and will share your comment with the relevant team for review. We appreciate your positive feedback regarding our sustainability efforts, particularly the reduction of single-use plastic. Thank you once again for helping us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide you with a more comfortable and seamless experience. Warm regards, Fitria A. Front Office Manager

Dear Bapak A. T., Thank you for your wonderful and heartfelt review. It is always a pleasure to welcome you back to Novotel Suites Yogyakarta Malioboro, and we truly appreciate your continued trust and loyalty. I am especially grateful for your kind words regarding your early check-in requests and room preferences. It is my pleasure to assist in making each of your stays as comfortable and seamless as possible. I am also delighted that Chandra took the time to personally ensure your room was well prepared. Your appreciation of our rooftop bar team, Andre, Reza, and Lambang, as well as our breakfast team, Made, Dedi, Rian, and Rhe. We will certainly share your kind recognition with each of them. It is wonderful to know that their attentive service and thoughtful touches, including your morning coffee, have become highlights of your stays with us. Thank you once again for your continued support and for recommending us so highly. We look forward to welcoming you back to Yogyakarta and creating many more memorable stays! Warm regards, Fitria A. Front Office Manager