Novotel Suites Yogyakarta Malioboro 4 stars

Dear Ibu Miratul H., Thank you for your wonderful feedback and for recommending Novotel Suites Yogyakarta Malioboro. We are delighted to know that you and your family enjoyed your stay and were pleased with our accommodation, breakfast, facilities, and service. It is also wonderful to know that you felt well recognized as Accor member and enjoyed our family-friendly facilities, including the pool and Kids services. We truly appreciate your continued engagement with ALL and hope you will continue discovering more Accor properties to enjoy even more of the benefits and experiences available through your membership. Your recommendation means a great deal to us, and we look forward to welcoming you and your family back for another memorable stay. Warm regards, Fitria A. Front Office Manager

Dear Bapak M. B., Thank you for taking the time to share such candid and detailed feedback with us. We are truly sorry that the condition you experienced with the air-conditioning system significantly affected your stay. We fully understand the seriousness of your concern and appreciate you bringing it to our attention. We are grateful that, despite this experience, you recognized the efforts of our team in assisting with the room change and providing an air purifier. We are also pleased to hear your kind mention of Andre and the manager who personally handled your concern. We will certainly share your appreciation with them. Please be assured that your feedback regarding the air-conditioning system has been taken seriously and escalated to the relevant department for thorough investigation and appropriate corrective action. We understand that maintaining a comfortable and well-maintained room environment is fundamental to the standards expected of a Novotel Suites property. We also appreciate your comments regarding the breakfast selection and will share your feedback with our F&B team for further consideration. As a valued Accor Platinum member, we sincerely regret that we did not deliver the experience you have come to expect from Accor. We hope that, with the actions taken following your feedback, we may have the opportunity to restore your confidence in Novotel Suites Yogyakarta Malioboro. Sincerely, Fitria A. Front Office Manager

Dear Mr. Darko M., Thank you so much for taking the time to share such a detailed and thoughtful review of your stay with us. We are delighted to hear that you enjoyed our convenient location near Malioboro. Being slightly tucked away from the main street allows our guests to enjoy a more peaceful atmosphere while still being within easy reach of Yogyakarta’s attractions, restaurants, shops, and local experiences. We are also pleased that you found it convenient to arrange transportation from the hotel when exploring further afield. Your kind comments about our staff mean a great deal to us. Our team strives to provide warm, friendly, and attentive service, and it is wonderful to know that their willingness to help contributed positively to your stay. We will certainly share your compliments with the entire team. We are equally happy that you enjoyed our breakfast selection. We take pride in offering a variety of choices, including both Indonesian specialties and Western favourites, so that our guests can start their day with something they enjoy. It is especially wonderful to hear that our rooftop bar and pool became a highlight of your stay. We agree that it is a great place to relax and recharge after a day of discovering Yogyakarta. Knowing that you enjoyed the atmosphere, music, drinks, and pool is very rewarding for our team. We are also delighted that you were able to experience the farewell celebration during your visit. The BBQ buffet and jazzy music must have provided a memorable and enjoyable way to conclude your stay, and we are pleased that you could share in such a special moment with our team. Thank you once again for your generous recommendation. It was a pleasure having you as our guest, and we sincerely hope to welcome you back to Novotel Yogyakarta in the future for another relaxing and memorable stay. Warm regards, Chandra Duty Manager

Dear Bapak J. D. N., Thank you for taking the time to share such detailed feedback following your stay with us. We are delighted to know that you enjoyed our comfortable rooms, convenient location, value for money, and especially the friendly service from our Front Office team. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. We regret the concern regarding the drinking bottle, the repeated doorbell, room cleaning interruption in the morning, and the incorrect food delivery late at night. We also apologize that the reported showcase issue was not followed up before your departure. These matters have been noted and will be shared with the respective teams for further attention and improvement. Should you experience any similar issue during your stay, please feel free to contact us again at any time. Our team will be pleased to assist and ensure that the matter is promptly followed up for your comfort and a more seamless stay. We have also noted your preferences and feedback in our records. With this, we hope to know you better and anticipate your preferences more thoughtfully on your future visits. We truly appreciate your understanding and your positive recognition of our Front Office team. It is encouraging to know that, despite these shortcomings, you still had a comfortable stay and would recommend us. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro and providing you with a smoother and more seamless experience. Sincerely, Fitria A. Front Office Manager

Dear Ms. Nurul a. b. j., Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you had a pleasant stay at Novotel Suites Yogyakarta Malioboro and that you found your room spacious, clean, and comfortable. We are also pleased to know that our friendly and professional team contributed positively to your overall experience. Our strategic location between two shopping malls and along Malioboro is indeed one of our key advantages, offering our guests easy access to shopping, dining, entertainment, and the many attractions of Yogyakarta. It is especially gratifying to hear that you had no concerns during your stay. Your satisfaction is the greatest encouragement for our entire team to continue maintaining our service and hospitality standards. Thank you once again for choosing Novotel Suites Yogyakarta Malioboro. We truly appreciate your kind review and look forward to welcoming you back for another enjoyable and comfortable stay in Yogyakarta. Warm regards, Chandra Duty Manager