Novotel Suites Yogyakarta Malioboro 4 stars

Dear Bapak David Y., Thank you for taking the time to share your thoughtful feedback following your recent stay at Novotel Suites Yogyakarta Malioboro. We are delighted to know that your three-night stay was one of the highlights of your 20-day journey across Java. It is wonderful to hear that you enjoyed the comfort of your room, the variety offered at breakfast, the warm hospitality of our team, and our location, which provides easy access to Malioboro while still offering a peaceful place to rest. As one of our valued ALL Platinum members, we truly appreciate your continued trust and are pleased that your welcome benefits and room upgrade contributed positively to your stay. At the same time, we sincerely apologize for the delay in having your room ready upon your arrival. We understand that waiting after check-in time is disappointing, and we appreciate your patience and understanding. Please rest assured that we have shared your feedback with our team as we continue to improve our operational efficiency and guest experience. Thank you once again for your kind recommendation and constructive feedback. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another enjoyable stay on your next visit to Yogyakarta. Warm regards, Fitria A. Front Office Manager

Dear Ms. Hui L. L., Thank you very much for taking the time to share your detailed feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to know that you enjoyed our strategic location, just a short walk from the vibrant Malioboro Street, as well as the convenience of having a 24-hour café and convenience store nearby. It is also wonderful into hear that our team was able to assist you throughout your stay and that your airport transfer arrangements were seamless. Your kind words are truly appreciated and will be shared with our team as recognition of their efforts. At the same time, we sincerely apologize for the condition of the bathroom, particularly the mouldy corners you encountered. This is certainly not the standard of cleanliness we strive to provide. Please rest assured that your feedback has been shared with our Housekeeping and Engineering teams for immediate inspection and corrective action to ensure this issue is addressed promptly. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Novotel Suites Yogyakarta Malioboro and providing you with an even more comfortable and flawless experience in the future. Warm regards, Chandra Duty Manager

Dear Bapak Er J. C., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Suites Yogyakarta Malioboro. While we are pleased to know that you appreciated our strategic location in the heart of Malioboro and found the booking and online check-in process convenient, we are sincerely sorry that the cleanliness and condition of your room did not meet the standards you expected from Novotel Suites. Please accept our sincere apologies for the condition of the bed linen, the signs of wear and tear, and the presence of ants and drain flies in your room. This is certainly not the experience we strive to deliver, and your feedback has been shared with our Housekeeping and Engineering teams for immediate investigation and corrective action. We are also reinforcing our room inspection procedures to ensure every room is thoroughly checked before welcoming our guests. We greatly appreciate your valuable feedback, as it highlights areas where we must improve. We sincerely hope to have the opportunity to restore your confidence and provide you with the comfortable and impeccable stay you rightfully expect on your next visit. Warm regards, Fitria A. Front Office Manager

Dear Bapak L., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Suites Yogyakarta Malioboro. We truly appreciate your comments, as they provide valuable insights that help us continuously improve our guest experience. While we are pleased to know that you were satisfied with many aspects of your stay, including our team's hospitality, dining experience, and sustainability initiatives, we sincerely regret the inconvenience you encountered with the hair dryer. We understand how frustrating it must have been, particularly when something as simple as getting ready became unnecessarily inconvenient. Please accept our sincere apologies for this experience. Your feedback regarding the coiled cable and the placement of the power outlets has been shared with our Engineering and Housekeeping teams for immediate review. We will also inspect the hair dryer and power outlet provided in the bathroom, as they are intended to offer a more convenient setup with a mirror nearby. Your comments have prompted us to ensure that all of these facilities are functioning properly and providing the level of convenience our guests expect. We are also delighted to know that Arik from the Front Office was able to assist you with your transportation arrangements. Your kind recognition will certainly be shared with him, and we are confident it will serve as great encouragement for him and the entire team. Thank you once again for your constructive feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back and provide a more seamless and comfortable experience on your next visit. Warm regards, Fitria A. Front Office Manager