Mercure Garut City Center 4 stars

Customer review rating (ALL Rating) 4.6/5 117 reviews

Mercure Garut City Center - Image 1
Mercure Garut City Center - Image 2
Mercure Garut City Center - Image 3
Mercure Garut City Center - Image 4

Description

Hotel extras

  • Strategic location surrounded by businesses and local attractions

  • Beautiful warm infinity pool surrounded by natural sceneries

  • ANTARA restaurant serving finest local delicacies and international flavours

  • Multiple pillarless ballrooms cater more than 400 people for your event and meetings

  • Strategically integrated with Ciplaz Mall

Our accommodation(s)

Hotel location

Mercure Garut City Center

Jalan Guntur No. 02, Pakuwon, Kecamatan Garut Kota
44118 Garut
Indonesia

GPS:-7.21164, 107.90034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ANTARA

ANTARA celebrates both Indonesian cuisine and international delights, as well as West Java's rich culinary traditions - complemented by the stunning views of the surrounding mountains and our serene infinity pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  117 reviews

Customer review rating 4.0/5

Muhammad A. Families - Confirmed reviews ALL

Hotel nyaman banget

Kepada Bapak Muhammad yang terhormat, Terima kasih atas kepercayaan Bapak untuk menginap di hotel kami dan atas ulasan positif yang telah diberikan. Kami sangat senang mengetahui bahwa pengalaman menginap Bapak menyenangkan serta fasilitas dan pelayanan kami dapat memenuhi harapan. Apresiasi dari Bapak menjadi motivasi bagi seluruh tim kami untuk terus menjaga kualitas layanan dan menghadirkan pengalaman menginap yang nyaman dan memuaskan setiap kali berkunjung. Kami menantikan kunjungan Bapak berikutnya dan berkomitmen untuk selalu memberikan pengalaman yang istimewa. Salam hangat, Winaryo Wasdi General Manager

Customer review rating 3.0/5

Varyan G. Business - Confirmed reviews ALL

Well located, COOL DESIGNED ROOM. Unfortunately almost all foods are below average as they're tasteless.

Dear Mr. Varyan, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our well-designed rooms and convenient location. We sincerely apologize for the inconvenience experienced during your stay. Please be assured that your feedback is important to us and will be taken into consideration as we continue to improve our overall guest experience. We truly appreciate your comments and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Winaryo Wasdi General Manager

Customer review rating 4.0/5

Made N. R. Families - Confirmed reviews ALL

We are family of 5 (3 children), we booked 2 rooms. Staff helped us to get a room next to each other which is really helpful. That was our 1st time to Garut, during rainy season, but hotel's location really great next to the shopping mall, waterpark, and hotel's pool is using wam water. Bfast was good also, many varities.

Dear Mr.s Made N. R., Thank you very much for your detailed and wonderful review. We are delighted to hear that you and your family had such an enjoyable stay at Mercure Garut. It is especially rewarding to know that you appreciated our staff service, room maintenance, polite and helpful staff, well-maintained facilities, and the warm swimming pool despite Garut’s cool weather. We are also thrilled that you enjoyed our breakfast, and we will share your compliments with our chefs and team. Being conveniently located next to the shopping center and providing opportunities for family activities adds to the overall experience, and we are glad it made your stay memorable. Your kind words motivate us to continue improving and striving to be the best Mercure hotel. We look forward to welcoming you and your family back on your next holiday in Garut. Warm regards, Winaryo Wasdi General Manager

Customer review rating 4.5/5

Lorensius T. K. Solo - Confirmed reviews ALL

I arrived in Garut with a train Papandayan. it took 9 minutes walking from Garut Station to Hotel. The lobby was so full of people check-out and check-in. I got my room key at 2 pm. I had booked privilege suite before from ALL apps. it was nice room with Guntur Mountain view. the room was full of complimentary: water dispenser, water bottle, tea, coffee, snack and teh botol. the TV channel worked fine. Bedroom was clean, and air conditioning could be turned off. the Bathroom had bathtub and shower with city view. I had a chance to have dinner and breakfast. the restaurant was not large enough, and it was near pool. little bit uncomfortable. the hotel should separate restaurant and pool in different floor. so, pool can have cozy place with a bar. hotel check-out had no problem. Thank you for the nice experience with Mercure Garut City Center.

Dear Valued Guest, Thank you for taking the time to share your detailed experience at Mercure Garut City Center. We are delighted to hear that you enjoyed the Privilege Suite, the view of Mount Guntur, and the in-room amenities, including the complimentary drinks and snacks. We apologize for the slight delay during your check-in and appreciate your patience. Your feedback regarding the restaurant’s size and its proximity to the pool is well noted, and we will take it into consideration to improve the comfort and overall experience for our guests. It is our pleasure to know that your check-out was smooth and that, overall, your stay with us was enjoyable. We look forward to welcoming you back and providing an even more comfortable and memorable visit in the future. Warm regards, Winaryo Wasdi General Manager Mercure Garut City Center

Customer review rating 5.0/5

Daud W. Families - Confirmed reviews ALL

very convenient room, with pleasant view and having the most connection with holiday facilities (waterpark, shopping mall).

Dear Mr. Daud, Thank you for taking the time to share your experience at Mercure Garut City Center. We are delighted to hear that you found our location convenient and enjoyed the pleasant views and easy access to nearby facilities such as the waterpark and shopping mall. Your feedback is greatly appreciated and motivates our team to continue providing comfortable and memorable stays for all our guests. We look forward to welcoming you back on your next visit. Warm regards, Winaryo Wasdi General Manager

Other web-users rate our hotel

  • 227 reviews 9/10 Location
  • 1,064 reviews 9.4/10 Room
  • 1,313 reviews 9.5/10 Service
  • 27 reviews 5.4/10 WiFi
  • 986 reviews 9.2/10 Food
  • 524 reviews 9.7/10 Cleanliness
  • 471 reviews 9.1/10 Breakfast
  • 385 reviews 9.5/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Bandung