Thank you for sharing your experience at Novotel Madinah. We are glad that the short walk to Al-Masjid an-Nabawi made your visit convenient, and your kind words about our helpful team are much appreciated. It is also a pleasure to see your satisfaction with the accommodation and cleanliness. We look forward to welcoming you back on your next visit to Madinah. Warm regards, The Novotel Madinah Team

Dear Sadiq A., Thank you for calling Novotel Madinah the “Perfect place.” It is lovely to hear that you enjoyed the hotel as a whole, and your full rating is much appreciated. We are pleased to have been part of such a positive visit to Madinah. We look forward to welcoming you again and giving you another stay you feel just as happy to recommend. Warm regards, The Novotel Madinah Team

Dear Zeeshan A. P., Thank you for recommending Novotel Madinah so warmly. We are delighted that you found your stay comfortable and excellent value, and that the location suited your visits to the Prophet’s Mosque. Knowing that you considered the experience “top class” is a generous compliment. We appreciate you choosing us for your time in Madinah and would be delighted to welcome you back to the same combination of comfort and thoughtful hospitality. Warm regards, The Novotel Madinah Team

Dear Naushaad M., Thank you for such a detailed account of your stay. We are delighted that you enjoyed the modern room and bathroom, the city view, and a breakfast with eggs prepared to order and plenty of desserts. The colleague who offered to carry your food to your room provided a particularly thoughtful touch, and we are pleased that you felt so well looked after. We also appreciate your observations about the walking distance and the lifts. Although you found the walk manageable, you should be able to rely on a clear description of the route to the gate you intend to use. Your experience of the distance differing from the advertised figure deserves attention rather than being dismissed because the walk was relatively short. Likewise, separate lift calls and crowded journeys detract from the convenience of a new hotel. We are sorry that this part of your stay was less straightforward than the rest. Thank you for recommending Novotel Madinah while explaining these practical shortcomings. We would be very pleased to welcome you again. Warm regards, The Novotel Madinah Team

Dear Lucille G., Thank you for describing your experience as amazing. We are delighted that the location of Novotel Madinah worked so well for your visit and that you left with such a positive impression. We appreciate your full rating and your choice to stay with us. It would be a pleasure to welcome you back on your next visit to Madinah. Warm regards, The Novotel Madinah Team

Dear Sheraz A. M., Thank you for describing your stay as pleasant across the different departments you encountered. We are delighted that our colleagues, the atmosphere and the location near Al-Masjid an-Nabawi all helped make Novotel Madinah a good choice for your visit. It is especially rewarding to hear appreciation for the experience as a whole. We hope to welcome you again and provide the same friendly support during your next stay in Madinah. Warm regards, The Novotel Madinah Team

Dear Safwaan, Thank you for recognising the way reception looked after your needs. We are pleased that their support helped make your stay a good one, but we are sorry that the alarm activations interrupted your rest early in the morning and at night. Repeated disturbances are unsettling, and being woken when you expect to rest should not be brushed aside. The activations you describe and the communication provided to guests deserve careful attention. We also understand your frustration with lifts stopping at numerous floors during prayer times, particularly when nobody boarded. That added inconvenience to journeys you needed to make without unnecessary delay. We appreciate you distinguishing the team’s helpfulness from these difficulties. We would welcome a private conversation with management about the affected nights and lift journeys so your experience can be examined properly. We hope a future visit to Novotel Madinah will be considerably more restful. Warm regards, The Novotel Madinah Team

Dear Farrukh A., We are deeply sorry that repeated alarm activations and three evacuations caused such anxiety for your family. A beautifully presented room and helpful staff cannot make up for feeling frightened or repeatedly having to leave the building. We appreciate your generous recognition of the hotel’s design, cleanliness and team, while making clear how serious this disruption was. We cannot establish the causes of the activations from your review alone, but your account calls for careful examination of the incidents, the response and the guidance provided to guests. Please contact hotel management privately with the affected dates so the circumstances can be checked in detail. Your family deserved clear information and considerate support throughout. Thank you for explaining what happened. We regret that these events overshadowed so much of what you otherwise enjoyed at Novotel Madinah and would value the opportunity to address your concerns directly. Warm regards, The Novotel Madinah Team

Dear Ahmed D., Thank you for saying that everything was excellent. We are delighted that your stay at Novotel Madinah earned such a wholehearted endorsement. We appreciate you taking the time to share your satisfaction. It would be a pleasure to welcome you again on your next visit to Madinah and give you another experience you remember just as fondly. Warm regards, The Novotel Madinah Team

Dear Khadija S., Thank you for sharing such a thoughtful picture of your stay. We are delighted that you enjoyed the comfortable bed, the fresh feel of the hotel and the friendly reception team. It is especially lovely that the National Day celebration became a happy part of your visit to Madinah. We also appreciate your practical comments about getting to Al-Masjid an-Nabawi. Your request for a shuttle, particularly in summer, makes clear that comfort outside the hotel matters alongside the room itself. We understand too that the lunch buffet felt expensive and that including drinks would have made the price feel more worthwhile. Your feedback is about the complete dining experience, not simply the food selection. Thank you for explaining both the highlights and what would have improved your visit. We hope to welcome you back to Novotel Madinah for another enjoyable stay. Warm regards, The Novotel Madinah Team

Dear Boya N., Thank you for highlighting the comfortable stay and the warm welcome you received from our colleagues. We are pleased that their kindness was an important part of your experience at Novotel Madinah. Feeling welcome as well as comfortable matters when you are away from home. We appreciate you choosing us during your visit to Madinah and hope to welcome you back with the same friendly spirit. Warm regards, The Novotel Madinah Team

Dear Amirah S. A., Thank you for a review that gives such generous recognition to the people who looked after you. We are delighted that Reham at reception, Jahidul Islam from the bell team and Bijoy Sarker in housekeeping each helped you feel comfortable and genuinely cared for. Your appreciation of everyone at the front desk on 18 September is equally meaningful. The patience and willingness to help that you describe made the welcome more than a single moment at check-in; it continued throughout your stay. We are also pleased that the spacious room gave you plenty of room to settle in without feeling restricted. Combined with that thoughtful service, it is lovely to know it made your time at Novotel Madinah so enjoyable. Your wish to return and your recommendation mean a great deal. We look forward to welcoming you back to Madinah with the same warmth and consideration. Warm regards, The Novotel Madinah Team

Dear Turke A., We are very sorry for the frustration caused by the unexpected parking charges and, more seriously, the handling of your card payment and ALL Reward points. Being told a remaining balance after redeeming points and then seeing a higher amount charged would understandably undermine your confidence. Your account of being refused a card refund and having the redemption cancelled without your agreement raises a further concern about how the matter was handled, not just the original amount. The booking terms, confirmed balance, card transaction and points history need to be reconciled together. Any explanation should make clear what happened to both your payment and your points, rather than leaving you to resolve the discrepancy yourself. Please contact hotel management privately with your booking confirmation, payment receipt and redemption confirmation so these records can be checked accurately and the appropriate resolution established. We regret that this overshadowed your visit to Madinah and would value the opportunity to restore your confidence through a clear and fair resolution. Warm regards, The Novotel Madinah Team

Dear Maryam S., Thank you for your warm words about our colleagues. It is lovely to know that their welcoming manner was something you genuinely appreciated, and that it helped make your stay at Novotel Madinah a great experience. A kind welcome can make a visit feel much more personal. We are delighted that this was what you found with us and look forward to seeing you again when you return to Madinah. Warm regards, The Novotel Madinah Team

Dear Modaykhan A. R., Thank you for appreciating the modern design of your room and the quality of the team’s service. We are pleased these were positive parts of your stay at Novotel Madinah. We also appreciate that your overall rating leaves room for a better experience. We would welcome any further details about what would have made the visit more comfortable for you, and hope to have the pleasure of welcoming you again in Madinah. Warm regards, The Novotel Madinah Team

Dear Yazeed S. A., We are sorry that reaching Novotel Madinah and finding somewhere to park became such a stressful start to your visit. You were willing to pay for parking, yet could not locate the hotel parking or find someone to help with your car. Having to park farther away, walk back and then deal with the difficulty of inadvertently using another company's space was understandably frustrating. Clear directions and practical guidance on arrival should help you settle in, not leave you working out access on your own. We regret that you did not receive the assistance you needed. We would welcome a private conversation with hotel management to understand where the parking guidance and arrival support fell short. Thank you for explaining the sequence of events so clearly; we appreciate the opportunity to address your experience directly. Warm regards, The Novotel Madinah Team

Dear Sajid H., We are sincerely sorry that service and communication undermined your stay at Novotel Madinah. Your concerns go beyond inconvenience, particularly the uncertainty you experienced during the alarm. After booking two single beds, you should not have had to return to reception to correct a double-bed allocation. You also deserved the same courtesy and assistance whether or not you chose to tip. We regret that the interactions with our luggage team left you feeling overlooked. Being woken by an alarm and using the emergency stairs should have been met with calm, clear instructions and respectful support. Instead, you describe uncertainty about what had happened and colleagues appearing to laugh when you sought an explanation. We understand why this left you feeling unsafe. Whatever triggered the alarm, your questions should have been taken seriously and you should have been kept informed. Thank you for also recognising the breakfast manager's thoughtful offer of tea or coffee. That considerate interaction does not diminish the seriousness of your other concerns. We would appreciate a private conversation with hotel management so the alarm response, room allocation and service interactions can be examined properly. We understand your reluctance to return and your preference for a location closer to Al-Masjid an-Nabawi. We regret that your visit ended with this loss of confidence. Warm regards, The Novotel Madinah Team

Dear Mustafa A., Thank you for such a generous assessment of Novotel Madinah. We are delighted that you enjoyed a comfortable stay, appreciated the well-maintained furniture and had a good breakfast. To hear that you consider us among the best hotels in Madinah is a meaningful compliment. We also recognise that the distance to Al-Masjid an-Nabawi was the part of your visit that did not suit you as well. We are sorry that the journey detracted from an otherwise enjoyable stay. The ease of reaching the mosque matters alongside the comfort of the room you return to. Thank you for sharing both sides of your experience. We would be pleased to welcome you back for another visit to Madinah. Warm regards, The Novotel Madinah Team

Dear Muhammad R. N., Thank you for such an enthusiastic review. We are delighted that your stay felt exceptionally comfortable and that the room service and friendliness of our team were among the details you appreciated. Knowing that you found the experience so satisfying as a whole is especially rewarding. Thank you for choosing Novotel Madinah for your visit; we hope to welcome you back to the same combination of personal care and comfort. Warm regards, The Novotel Madinah Team