Novotel Sofia 4 stars

Customer review rating (ALL Rating) 4.8/5 634 reviews

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115 N Tsarigradsko Shosse Blvd, 1784 SOFIA, Bulgaria

Description

Hotel extras

  • Modern restaurant and bar serving breakfast, lunch, dinner and drinks

  • Outstanding hospitality

  • State-of-the-art contemporary building

  • Vibrant location close to the airport and Sofia City Centre

  • Rooms with mountain and city views

Our accommodation(s)

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Hotel location

Novotel Sofia

115 N Tsarigradsko Shosse Blvd
1784 SOFIA
Bulgaria

GPS:42.659078, 23.382982

Telephone
Fax +359 2 904 3000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

Whether for breakfast, lunch or dinner, our Chef offers you a great variety of dishes, always prepared with the finest quality produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  634 reviews

Customer review rating 4.0/5

Charalampos A. Families - Confirmed reviews ALL

The room was comfortable, with nice view and our experience was above average. The only problem was that we had booked a room for whole family (4 persons) but when we arrived the beds for the kids where not ready. Also we had to ask every day for the extra (for the kids) set of towels.

Customer review rating 5.0/5

Michelle A. Business - Confirmed reviews ALL

I wanted a piece of chocolate cake to go with my espresso after the restaurant had closed, however the bartender managed to get me a slice. I was so happy!

Dear Mrs. A., Thank you for your wonderful feedback regarding your recent stay at Novotel Sofia. We are delighted to hear that you enjoyed our clean and comfortable accommodations. It is also heartwarming to know that our bartender went the extra mile to serve you! Your recommendation means a lot to us and we look forward to welcoming you back soon. Kind regards, David Yordanov Front Office Manager

Customer review rating 4.5/5

Selena S. Friends - Confirmed reviews ALL

Great hotel!

Dear Mrs. S., Thank you for your positive feedback regarding your recent stay at Novotel Sofia. We are delighted to hear that you found our rooms to be great and enjoyed your experience at our hotel. Your satisfaction is our priority and we look forward to welcoming you back in the future. Kind regards, David Yordanov Front Office Manager

Customer review rating 3.0/5

Helen K. Families - Confirmed reviews ALL

I stay here usually once or twice a year with my family whilst visiting family. It is always clean, bright and I’m usually really well looked after. I booked an executive room so there is a sofa bed for each of my children, when I got to the room one bed was not made up. I requested with reception for this to made up at 3pm and went out for the rest of day. When I got back at 9pm it still wasn’t done. I went reception to ask for sheets as no one answered when I rang on the phone. when they came they brought me wrong sheets so I had to back to reception again where I was told by one gentleman there were no other sheets left but another man sorted it and more sheets came to the room. It was 10pm and my kids were tired so not ideal. Three times I had to ask for help. The next day my key card stopped working. I had an hour to sort some things out before I was being collected. I ended up having to queue for 20 mins in order to get a new key card. 20 mins to be able to get in my room! So then I was left rushing because of this, There was no apology for my wait or for the day before. I had another small issues but they are minor and not worth mentioning but overall I left feeling quite annoyed. So whilst the hotel still feels very new and is very clean, well located and with great facilities I left feeling very disappointed as a repeat customer.

Dear Mrs. K., Thank you for taking the time to share your experience during your recent stay with us at Novotel Sofia. We value your feedback, especially as a repeat guest and I appreciate your comments regarding the cleanliness and overall ambiance of our hotel. I sincerely apologize for the inconvenience you encountered with the unmade bed in your executive room. It is certainly our aim to provide a seamless experience for our guests and I regret that this was not the case for you and your family. I understand how challenging it can be when requests are not fulfilled promptly, especially when traveling with children. Your feedback regarding the delays in resolving this matter will be relayed also to the housekeeping team to ensure that we are more attentive in the future. Furthermore, I regret to hear about the issues you faced with your key card and the waiting time at reception. Timeliness and efficiency are crucial in our service delivery and your experience does not reflect the standards we strive to maintain. I will address this with our front desk staff to improve our processes and ensure better communication moving forward. I hope that despite these setbacks, your family enjoyed your time in Sofia and appreciated the facilities we offer. We are continuously working to enhance our guests' experiences and your insights are invaluable in this process. We do hope to have the opportunity to welcome you back in the future, to provide a stay that meets your expectations. Kind regards, David Yordanov Front Office Manager

Customer review rating 1.5/5

Stefan D. R. Families - Confirmed reviews ALL

Uncomfortable beds, poor selection of the breakfast. Business oriented type of hotel, serves a different type of travelers

Dear Mr. R., Thank you for sharing your feedback regarding your recent stay at Novotel Sofia. We regret to learn that your experience did not meet your expectations, particularly concerning the comfort of the beds and the breakfast selection. Your insights are invaluable to us as we strive to cater to a diverse range of travelers while ensuring comfort and satisfaction. We appreciate your comments and hope to have the opportunity to serve you better in the future. Kind regards, David Yordanov Front Office Manager

Other web-users rate our hotel

  • 271 reviews 9.3/10 Location
  • 325 reviews 8.3/10 Room
  • 406 reviews 9.4/10 Service
  • 10 reviews 10/10 WiFi
  • 190 reviews 8.7/10 Breakfast
  • 179 reviews 9.2/10 Cleanliness
  • 109 reviews 8.1/10 Food
  • 88 reviews 9.4/10 Vibe

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