Novotel Basel City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,442 reviews

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Description

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

Our accommodation(s)

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Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052 BASEL
Switzerland

GPS:47.545049, 7.599613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,442 reviews

TripAdvisor Rating  4.5/5  660 reviews

Certificate of excellence 2023

Well located and cooperative staff

Customer review rating 5.0/5

Farhan I. Families - Confirmed reviews ALL

I loved the stay.. staaf was very cooperative and friendly. Specially i liked that i required umbrella and power adapter which was provided by hotel.

Pretty good hotel in a good location

Customer review rating 4.5/5

Dmitry T. Families - Confirmed reviews ALL

We had 5 people in 3 rooms , everybody were happy with the quality of services and a location too - main train station is in a walking distance, tram stop is in front of the hotel. Basel card with discounts and a free of charge public transportation was a nice addition, I did not expect that. A great breakfast, exactly as I have imagined.

Very nice stay

Customer review rating 4.5/5

Bram V. S. Families - Confirmed reviews ALL

Friendly hotel staff, short bus / tram ride from the station and city center. Great breakfast!

Dear Mr. Van S., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Novotel Basel City

Okay hotel

Customer review rating 2.0/5

Puala Families - Confirmed reviews ALL

Worst Novotel I've stayed in. Staff are mildly rude if I'm being honest everything is an effort. Room is clean but stupidly designed the sofa bed has no wall against it so is really awkward and kept collapsing. Poor quality pillows. Mold around mirror in bathroom

Dear Mr. D., First of all, we would like to thank you for taking the time to review your stay. At Novotel, we strive to provide a superior service experience for every customer. We are very sorry that your experience did not meet your expectations. Criticism and suggestions are very important to us, as they give us the opportunity to constantly rethink our daily activities. If there is any way that we can make your stay more pleasant, please let us know directly next time so that we can react immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Your Novotel Basel City Team

Great hotel, good location

Customer review rating 5.0/5

Madison Business - Confirmed reviews ALL

I had a great stay at the Novotel Basel City. The rooms are clean and have everything you could need, and the hotel has many great amenities. It is in a good location to the city, right in front of a tram stop. I had a great experience at this Novotel location, and will definitely stay here again!

Dear Madison, Thank you very much for your great review! We're thrilled to know that you found the rooms clean and well-equipped with everything you needed, and that our hotel amenities enhanced your experience. Our convenient location near the city center and right in front of a tram stop aims to provide our guests with easy access to explore Basel and its attractions. We're delighted that you had a great experience with us and that you're considering staying at our Novotel location again in the future. Thank you for choosing Novotel Basel City! We can't wait to welcome you back for another enjoyable stay! Best Regards Your Novotel Basel City Team

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Other web-users rate our hotel

  • 605 reviews 8.7/10 Location
  • 859 reviews 7.8/10 Room
  • 840 reviews 9/10 Service
  • 17 reviews 7.3/10 WiFi
  • 484 reviews 8.8/10 Breakfast
  • 353 reviews 8.3/10 Cleanliness

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