Mercure Istanbul Bakirkoy

Customer review rating (ALL Rating) 4.1/5 195 reviews

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Mercure Istanbul Bakirkoy - Image 1
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Istanbul Caddesi No71, Bakirkoy, 34142 ISTANBUL, Turkey

Description

Hotel extras

  • Online check-in

  • Parking

  • WIFI/Internet Access

  • Laundry

  • Reception open 24 hours a day

Our accommodation(s)

Hotel location

Mercure Istanbul Bakirkoy

Istanbul Caddesi No71, Bakirkoy
34142 ISTANBUL
Turkey

GPS:40.978921, 28.878395

Telephone
Fax +90 212 570 26 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

EKRU RESTAURANT

Breakfast is served in hotel restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  195 reviews

TripAdvisor Rating  4.5/5  53 reviews

Not usual mercure experience

Customer review rating 2.0/5

H. J. Families - Confirmed reviews ALL

The services & hospitality of this hospital is not at all at par the Mercure or All Accor standards, following were the issues faced - Longer check-in time despite having online check-in done before arrival. as the receptionist was sleeping @ 2 am and only the bell boy was at work.25min waiting for the check-in - I had to ask for the welcome drink, as the receptionist wasn't in the mood to provide on his own - Hotel provides the toiletries though there weren't any toilets provided in the room and towels were torn and used. cleanliness was reasonable. only for once toothbrush provided as we requested. The reception staff was very lethargic, had to call 4 times in 2 hours to provide water though it's complimentary initially they demanded money thinking the customer would pay. - Reception staff hardly understood basic English,2nd night blackout curtain fell of from the hook and reception didn't even understand *CURTAIN* word. The only good thing about the hotel is the helpful staff in the restaurant who are cooperative and customer service oriented.

Dear J. H., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Bakirkoy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very special place

Customer review rating 5.0/5

Hasan Families - Confirmed reviews ALL

There was a very special and elegant room cleaning staff, so much so that we felt like we were a family. Also, the restaurant staff was very elegant, especially the employees Selina and Khadija and the employees in the blue uniform. They were very special. I wish you all the best.

Dear Hasan Ahmed Salman A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Paca S. Friends - Confirmed reviews ALL

Very unhappy.was overcharged and I'm still waiting for correction

Dear Vasil S., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent service:)

Customer review rating 4.5/5

Marit L. Business - Confirmed reviews ALL

I was welcomed with a smile by friendly, polite staff. I was also upgraded to a deluxe suite, which was great!

Dear Marit L., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

misleading room info on the app

Customer review rating 2.0/5

Cagri G. Business - Confirmed reviews ALL

the room on the app indicates "city view". however the room was too small, windows was facing to the ventilation shaft with air conditioning units and fans. Thanks to the staff second night changed my room.

Dear Hayrettin Cagri G., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Bakirkoy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 359 reviews 9/10 Location
  • 393 reviews 7/10 Room
  • 920 reviews 9.1/10 Service
  • 13 reviews 4.7/10 WiFi
  • 281 reviews 8.1/10 Cleanliness
  • 186 reviews 6.6/10 Comfort
  • 144 reviews 8.4/10 Breakfast
  • 101 reviews 9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.