Mercure Jakarta Batavia

Customer review rating (ALL Rating) 4.6/5 512 reviews

Best price
guarantee
Mercure Jakarta Batavia - Image 1
Mercure Jakarta Batavia - Image 2
Mercure Jakarta Batavia - Image 3
Mercure Jakarta Batavia - Image 4
Jalan Kali Besar No 44 46, Roa Malaka, Tambora Kota Jakarta Barat, 11230 JAKARTA, Indonesia

Description

Hotel extras

  • A quick & easy 40-minute drive from Soekarno-Hatta International Airport Jakarta

  • Within walking distance of the old city area, Museum Fatahillah & Museum Bank Indonesia

  • A 10-minute walk to Jakarta Kota Train Station & Bus Station making wider city access easy

  • Very close to numerous Chinese restaurants and a wide selection of local food options

  • Located near accessible transport links to all of Jakarta's malls & other areas of interest

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Jakarta Batavia

Jalan Kali Besar No 44 46, Roa Malaka, Tambora Kota Jakarta Barat
11230 JAKARTA
Indonesia

GPS:-6.132382, 106.810051

Telephone
Fax +62 21 6915977

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MALAKA

Malaka is an à la carte & all-day dining buffet restaurant in Jakarta. It presents International, Asian & Nusantara cuisine, offering menus all prepared in a showcase open kitchen and is often used as a wedding restaurant by Jakarta residents.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  512 reviews

TripAdvisor Rating  4.5/5  601 reviews

Certificate of excellence 2024

Old & worn-out personal use towels were provived. Besides that everything else was great

Customer review rating 4.0/5

R. Families - Confirmed reviews ALL

Provided personal use towels were so old & worn-out they reminded me of the old towels used to clean cars. Beside that everything else was super great

Dear Mr. Burhan r., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andri Mengko Front Office Manager

Well located for Old Town

Customer review rating 4.0/5

Chris M. Solo - Confirmed reviews ALL

Feel like the hotel could do with some fairly simple improvements to make it more guest friendly (and to add prestige to match price, to be honest). First - reception. Why? One tiny desk to serve guests. Is it because of cost cutting? Trying to encourage people to check in online? Either way, it feels like hotel guests are getting a ‘budget’ experience here that doesn’t match the price. No issues with the young and friendly staff, they were very helpful and always trying to please. Second - restaurant. I arrived in time for late dinner, found a table but it was really dirty. I don’t care about formal service or fancy decor, but cleanliness is a must. Room - perfectly comfortable, but would expect access to streaming services in a hotel of this level. Pool area and bar - desperately need some love - dark and dated, not conducive to relaxing. Brighten it up and add a bit of greenery? Overall, pleasant stay but feel with a few small touches this hotel could be brilliant given its location.

Dear Christopher M., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andri Mengko Front Office Manager

Good Stay - Definitely worth the price

Customer review rating 4.5/5

Ktandean Business - Confirmed reviews ALL

Perfect weekend getaway - Great way to unwind after long meetings

Dear Mr. Kartono T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Front Office Manager

Average

TripAdvisor rating 3.0/5

Linda G TripAdvisor review

The hotel looks amazing from the outside. We liked the location very much, you can easily walk to the Fatahillah Square. The room was nice and clean. Breakfast was not the best. Croissants were not tasty, the tea tasted like coffee and there was not a lot of fruit. That was a bit of a disappointment in a hotel like this, we expected more.

Dear 304LindaG, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andri Mengko Front Office Manager

Good Hotel, Bad Banquet Staff

Customer review rating 1.0/5

Kevin Families - Confirmed reviews ALL

We were there for our sister's wedding day, unfortunately we had several miscommunications with the Banquet Staff (Ms. Bilqis), that she forgot to mention they only have 2 junior suite room on non-smoking floors, whereas we reserved for 3 rooms 1 year prior to the wedding day. It was quite a fiasco during the day and some other miscommunications happening along our 2 night stay. The hotel rooms in the end was good for us, as we have a junior suite room. But my parents and my elder siblings had to downgrade their rooms as we couldn't stay in a smoking floor. A heads up would actually be good.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 530 reviews 7.9/10 Location
  • 1,112 reviews 8.7/10 Room
  • 1,057 reviews 8.7/10 Service
  • 22 reviews 7.8/10 WiFi
  • 570 reviews 8.1/10 Food
  • 559 reviews 7.9/10 Cleanliness
  • 497 reviews 8.3/10 Breakfast
  • 457 reviews 8.4/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Jakarta

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.