Novotel Ambassador Seoul Dongdaemun Hotels & Residences 5 stars

Customer review rating (ALL Rating) 4.5/5 1,186 reviews

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Description

Hotel extras

  • Prime Location - Located in central Seoul, just minutes from the subway.

  • Spacious Stays - 331 guest rooms and 192 residences, with connecting options available.

  • Dining & Bars - One restaurant and three bars, including a breathtaking rooftop bar.

  • Wellness Facilities - Outdoor & indoor pool, fitness center, and sauna for your relaxation.

  • Family Friendly - Kids Zone open daily 8 AM–8 PM (closed first Tuesday of each month).

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro, Jung Gu
04561 SEOUL
South Korea

GPS:37.566388, 127.004313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,186 reviews

TripAdvisor Rating  4.5/5  675 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Jongmin H. Solo - Confirmed reviews ALL

During my stay, I had a few questions and the front desk staff were very kind and gave me detailed answers, which was really helpful. The room was always kept clean and tidy, and I truly appreciated the housekeeping team’s attention to detail.

Dear Jongmin H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be delighted if you could add your comments on our TripAdvisor page through the link below so that other guests will read about your experience: https://www.tripadvisor.co.kr/Hotel_Review-g294197-d14…-Reviews-Novotel_Ambassador_Seoul_Dongdaemun-Seoul.html I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Duty Manager

Customer review rating 5.0/5

Hui S. O. Solo - Confirmed reviews ALL

We needed a taxi late at night, and the concierge staff quickly helped us get one. Thanks to them, we arrived at our destination safely and without any problems. Even though they were busy, they were still kind and helpful. We really appreciated it.

Dear Hui S. O., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be delighted if you could add your comments on our TripAdvisor page through the link below so that other guests will read about your experience: https://www.tripadvisor.co.kr/Hotel_Review-g294197-d14…-Reviews-Novotel_Ambassador_Seoul_Dongdaemun-Seoul.html I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Duty Manager

Customer review rating 5.0/5

Hyunji C. Solo - Confirmed reviews ALL

The residence room was spacious and clean, making our stay very comfortable for the whole family. The kids really enjoyed the play zone, and I was relieved to see that it was well-maintained and hygienic. Also, the concierge team on the ground floor was very kind, helping us with luggage storage and calling a taxi, which made it easy for us to visit nearby attractions.

Dear Hyunji C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be delighted if you could add your comments on our TripAdvisor page through the link below so that other guests will read about your experience: https://www.tripadvisor.co.kr/Hotel_Review-g294197-d14…-Reviews-Novotel_Ambassador_Seoul_Dongdaemun-Seoul.html I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Duty Manager

Customer review rating 2.0/5

Sau M. W. Families - Confirmed reviews ALL

1. insufficient lift, always need to wait over 5 mins 2. the water pressure of shower is very low 3. Great to see a v big bath tub but disappointed to wait for water filling up due water pouring out volume is like a turtle walking 4. pilliow types is insufficient

Dear Sau M. W., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Terry Oh Duty Manager

Customer review rating 4.5/5

Yong Y. G. T. Couples - Confirmed reviews ALL

I like the support that I received from the front desk. They helped to book and check availability of restaurant at Novotel Gangnam for us due to our limited understanding of Korean language. They act fast, supportive and professional to store our things, quick arrangement for our needs and so on

Dear Yong Y. G. T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be delighted if you could add your comments on our TripAdvisor page through the link below so that other guests will read about your experience: https://www.tripadvisor.co.kr/Hotel_Review-g294197-d14…-Reviews-Novotel_Ambassador_Seoul_Dongdaemun-Seoul.html I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Duty Manager

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Other web-users rate our hotel

  • 1,468 reviews 9.6/10 Location
  • 1,639 reviews 7.9/10 Room
  • 1,468 reviews 8.4/10 Service
  • 13 reviews 9/10 WiFi
  • 644 reviews 8/10 Cleanliness
  • 369 reviews 8.7/10 Breakfast
  • 353 reviews 8.9/10 Vibe
  • 225 reviews 8.6/10 Pool

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