Mercure Krakow Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.8/5 2,406 reviews

Mercure Krakow Stare Miasto - Image 1
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Pawia 18 B, 31154 Krakow, Poland

Description

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Our accommodation(s)

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
Poland

GPS:50.066754, 19.944759

Telephone
Fax +48 12 225 11 35

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,406 reviews

TripAdvisor Rating  4.7/5  1,915 reviews

Certificate of excellence 2025

Excellent hotel

TripAdvisor rating 5.0/5

custard1996 TripAdvisor review

Stayed here the week before Christmas with my daughter. Super friendly staff, excellent facilities with daily room service. Very close to train station and old town. Would highly recommend

Customer review rating 5.0/5

Moise B. Business - Confirmed reviews ALL

My first visit to the hotel. A very nice receptionist named Urslula greeted me with a big smile and exceptional courtesy. The nice receptionist also upgraded my room at no extra charge and gave me delicious chocolate. The hotel is very clean and well-maintained. The room is large with a huge and very comfortable bed. The room service is excellent and the breakfast is rich, varied and very tasty. There is also a restaurant and a drinks bar with a wide menu. The staff at the hotel is very kind and attentive to guests' requests. The hotel's location is excellent, right next to the huge shopping mall and within walking distance to the central train station and the old city. I highly recommend this hotel to anyone looking for a high-class hotel in the city center. Thank you very much for the excellent service and kind attitude... I will be back again on my next visit ❤️🙏🏻

Dear Mr B., Thank you very much for taking the time to share such a wonderful and detailed review of your first stay with us. We are truly delighted to learn that your experience at Mercure Kraków Stare Miasto was so positive and memorable. It is especially rewarding to read your kind words about our receptionist Urszula. Your appreciation will certainly be shared with her, as well as with the entire team — such recognition is a great motivation for us. We are pleased that you enjoyed the comfort of your room, our breakfast offer, room service, as well as the cleanliness and convenient location of the hotel. Your recommendation means a great deal to us, and we sincerely thank you for your trust and warm feedback. We very much look forward to welcoming you back on your next visit to Kraków. Kind regards, Anita Mercure Kraków Stare Miasto

Customer review rating 5.0/5

Anat R. Families - Confirmed reviews ALL

Everything was GREAT

Dear Ms. R., Thank you so much for your wonderful review! We are thrilled to hear that you and your family had a great stay with us at Mercure Kraków Stare Miasto. It makes us so happy to know that our clean rooms, welcoming staff, and tasty breakfast contributed to a memorable visit. We are especially delighted that you plan to return on your next trip to Kraków and even consider other Mercure hotels in the future — that means a lot to us! We can’t wait to welcome you and your family back for another fantastic stay. Warm regards, Anita Mercure Kraków Stare Miasto Team

Hotel mercure krakow stare miasto

TripAdvisor rating 5.0/5

SagiH14 TripAdvisor review

Between 15-18, 2025 , my family and I stayed at the hotel . I would like to note that the rooms were excellent, and our stay at the hotel was very pleasant and enjoyable. The entire hotel staff demonstrated kindness, and a warm attitude, and were always willing to assist with any request or need throughout our stay. The bar staff was kind, and the smiling concierge . And the housekeeping staff. All of this combined make our stay as comfortable and enjoyable. And the good location of the hotel was good for us . Sagi.

Customer review rating 4.5/5

Gizem D. Families - Confirmed reviews ALL

The hotel is very well located, 10-min walk to the old city. Breakfast was good. Rooms are clean and well-equipped.

Dear Ms. D., Thank you so much for your lovely review! We are thrilled to hear that you and your family enjoyed your stay at Mercure Kraków Stare Miasto. It makes us very happy to know that our central location, comfortable and clean rooms, and breakfast helped make your visit to Kraków enjoyable. We truly hope to welcome you and your family back soon for another memorable stay filled with comfort and happy moments together. Warm regards, Anita Mercure Kraków Stare Miasto Team

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Other web-users rate our hotel

  • 1,675 reviews 9.8/10 Location
  • 1,367 reviews 9/10 Room
  • 1,937 reviews 9.5/10 Service
  • 28 reviews 9.2/10 WiFi
  • 828 reviews 8.9/10 Breakfast
  • 639 reviews 9.5/10 Cleanliness
  • 573 reviews 8.1/10 Comfort
  • 541 reviews 9.7/10 Vibe

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Legal information PDF

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.