Novotel Milano Nord Ca Granda 4 stars

Customer review rating (ALL Rating) 3.8/5 1,169 reviews

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Viale Suzzani 13, 20162 MILANO, Italy

Description

Hotel extras

  • Close to the city center and connected by tram, bus and lilac metro M5

  • Typical cuisine at the Centena Trattoria Urbana Restaurant

  • Close to the Niguarda hospital and San Siro stadium

  • Large Business Center for meetings and events. Family and pet friendly

  • Seasonal outdoor pool from June 1 to August 30, play areas, fitness center

Our accommodation(s)

Hotel location

Novotel Milano Nord Ca Granda

Viale Suzzani 13
20162 MILANO
Italy

GPS:45.506213, 9.197526

Telephone
Fax +39 02 6610 1961

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CENTENA TRATTORIA URBANA

Centena Trattoria Urbana offers simple, tasty, healthy and balanced cuisine. Catering that provides whatever takes your fancy at any time of day or night. Enjoy a moment of escape in the restaurant, at the bar, or on the poolside terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,169 reviews

TripAdvisor Rating  3.5/5  2,448 reviews

I accompanied my colleague.

Customer review rating 2.5/5

Pierre Business - Confirmed reviews ALL

Hotel is ok although a bit overpriced (it's common for Milan). It should be revamped - you know quite well the rooms are outdated - most likely from the late 90s.

Terribly bad

Customer review rating 0.5/5

Masoud Families - Confirmed reviews ALL

The hotel was not clean, it is old hotel, the staffs at the bar are rude i would say. The shower was leaky, the fridge was broken, then what do you expect from a hotel specially when you pay more than 200 euro per night. I have been in other Novotel hotels, but this was really terrible. The window could not be closed completely and there was a cold wind coming to the room at the night. The door could not be closed properly and you should really pull the door to close it.

Dear M., Thank you for taking the time to share your feedback. I sincerely apologize that your experience did not meet your expectations. Your comments about the maintenance of the room are concerning, and I assure you that we will immediately address these matters with our maintenance and housekeeping teams to ensure such problems do not occur again. Regarding the behavior of our bar staff, this is certainly not reflective of the hospitality we strive for, and I will take steps to follow up with the team to ensure a more respectful and professional approach moving forward. We value your loyalty as a guest of Novotel, and I would like to personally invite you to contact me directly so we can make this right and discuss how we can restore your trust in us. Your experience matters, and we are committed to improving. Sincerely, Claire Hargreaves General Manager

Good Stay

Customer review rating 4.5/5

De… Business - Confirmed reviews ALL

Checking in was smooth. Honestly, the night shift people at the front desk are much nicer. I remembered checking in twice, (19th night and 26th night?), a young man and lady with glasses. They were sweet, friendly and really kind and respectful. I like that a lot. They deserved recognition for that. Prior to checking in, I was really afraid because there were so many bad reviews on google. But your staffs such as Manuela reassured me that the stay and room will be pleasant. I was not disappointed and super glad that it was nothing bad as per the review. Understandably, the hotel is old so there were like not working hairdryers, tv remote was having issues, stains on tiling and metal tarnish on your taps and shower head. But I think your towels needs to be cleaner, I noticed old blood stains in some towels that were being refreshed. It was not pleasing. The hotel aircon seems to be working intermittently but I was not entirely bothered by it. However, as per previous comments, understand it is an old hotel, so I could live with it. But hygiene wise on the towels can be improved. Not working hairdryers was quickly solved when i called the front desk for replacement. Right, your phone should indicate which buttons are for front desk, I had to guess the 0 for front desk. For staying about 10 nights in total, the breakfast was not entirely impressive. I wished there could be some changes in the food offering. I could tell the scrambled eggs were re-served for breakfast, like it was perfectly cooked on day 1, then progresses to be fully cooked by day 3. But all your service staffs at the floor was friendly, I preferred the darker skins service staffs, they were much friendlier and much approachable. They deserved to be recognized for their service. We had drinks at night during your hotel stay too. Your service staff was extremely on point. Super pleased with the service. Overall, despite all the negatives points, I enjoyed the stay pretty much that's because of all the service staffs are being respectful, sweet and really polite. The hospitality given by your facility was awesome despite all the negative reviews online. I believe that your colleagues should all be applauded for it. Super huge plus for this.

Dear Guest, Thank you so much for taking the time to share your detailed feedback. I am happy to hear that your check-in experience was smooth and that our night shift team made a positive impression on you. I will definitely recognize the young man and lady you mentioned for their kindness and professionalism. I appreciate your understanding regarding the age of the hotel and the issues you encountered, such as the hairdryer and the occasional air conditioning problems. I’m glad to hear that our team was quick to assist with the hairdryer replacement. Your comments about the towels are taken seriously, and I will address this with our housekeeping team to ensure a higher standard of hygiene moving forward. It warms my heart to know that you found our service team friendly and attentive. I’m grateful for your recognition of their hard work, and I will make sure to pass along your compliments. Overall, I’m delighted that you enjoyed your stay despite the challenges, and I truly appreciate your kind words about our team. We aim to provide a welcoming atmosphere, and it’s great to hear that our efforts resonated with you. Thank you again for your thoughtful feedback, and I hope to welcome you back soon for an even better experience. Best regards, Claire Hargreaves General Manager

Customer review rating 5.0/5

Arzuman Friends - Confirmed reviews ALL

All perfect!!!

Great stay

TripAdvisor rating 4.0/5

Eric R TripAdvisor review

Hotel was very clean, air conditioning was good, reception was friendly and efficient and bed was comfortable although the pillows were more like cushions. The breakfast was very good with plenty of options. Hotel is close to transport options with the old trolleys a good tourist experience to the centre of Milan. There are a few restaurants and pizzerias near by with Chi Chi pizzeria especially good .

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.