Mercure Milano Centro 4 stars

Customer review rating 4.3/5 1,424 reviews

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Mercure Milano Centro
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+ 12 Services

Hotel extras

Online check-in and fast check-out, free WIFI throughout the hotel, free Internet point in the lobby. Elegant air-conditioned meeting room. Small pets allowed for a supplement. Parking is available in the outdoor discounted parking garage

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying

Hotel location

Mercure Milano Centro

Piazza Oberdan 12
20129 milano
italy

Tel: +390229403907

Fax: (+39)02/29526171

Check-in from 14h00

Check out up to 12h00

  • BUS :  90 LORETO (MM1)

  • MM1 RED LINE :  1 PORTA VENEZIA

  • PASSANTE FERROVIARIO :  S1,S2,S5,S6,S13 PORTA VENEZIA

  • TRAM :  29,9 PORTA VENEZIA

  • By plane

    LINATE At 6km / 3.73 miles

  • By plane

    MALPENSA At 45km / 27.96 miles

  • By train

    MILANO NORD CADORNA At 3.3km / 2.05 miles

  • By train

    PORTA GARIBALDI At 2.4km / 1.49 miles

  • By train

    STAZIONE CENTRALE At 2km / 1.24 miles

GPS :45.47472, 9.205507

Our accommodation(s)

32 elegant rooms where attention to detail and warm colors create the ultimate in comfort, with facilities including free WIFI, laptop safe, LCD TV with Sky and international channels, air conditioning, and tea and coffee making facilities.

Our guest reviews for
Mercure Milano Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,424 reviews

TripAdvisor Rating 4.0/5

864 reviews

Perfect hotel & location

Customer review rating 5.0/5

Irish W. T. Friends - 12/08/2021 Confirmed reviews ALL

Exceptional

One of best Mercure hotels

Customer review rating 5.0/5

Dominik Solo - 03/08/2021 Confirmed reviews ALL

Very good localtisation, pretty close do metro station, city center and railway station. Very nice and helpfull staff. Hotel despite Mercure standars, has own, italian style which look very good.

Extremely unfriendly personnel

Customer review rating 1.0/5

Libor L. Business - 30/07/2021 Confirmed reviews ALL

Receptionsts not ready to help, denying and request for help. The room like from 19 century

Comfortable and well located

Customer review rating 4.5/5

Ugo Couples - 22/07/2021 Confirmed reviews ALL

The hotel is very well located, just a short walk from the Fashion District and Piazza Duomo. Our room on the third floor was very nice and quiet, despite facing the square. Good breakfast (especially considering the normal standard during the pandemic) and good lunch and dinner options for meat lovers at the Filetteria Italiana.

Excellent

Customer review rating 5.0/5

Sven R. Couples - 10/07/2021 Confirmed reviews ALL

Check in/out very fast and easy. Staff very friendly and customer focused. Room/ interior in very good conditions. House keeping doing an excellent job . Wlan fast and stable enough for HD streaming. Even located at a busy place, with closed windows very quiet. 17 minutes walk away from Milano dome….. tons of restaurants, bars around…. As accor diamond members we got all what we expected…. We’ll definitely come back!!!

Very well located, clean and very nice rooms

Customer review rating 4.5/5

Ivar Couples - 08/07/2021 Confirmed reviews ALL

very friendly personnel, good breakfast, it was a perfect stay - my wife was very happy as well :-)

Nice stay in Milan

Customer review rating 5.0/5

M B. Business - 21/06/2021 Confirmed reviews ALL

The hotel has partially been renovated and the staff are very helpful. The location is excellent.

still waiting for them to answer

Customer review rating 0.5/5

Stefania C. Solo - 27/03/2020 Confirmed reviews ALL

I could not get an answer from the hotel about what happens with the payment I have made for a reservation from march 16 to march 20, when the hotel was closed due to the imposed quarantine.

Very good stay, super nice staff

Customer review rating 4.0/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

As usual the Mercure Milano Centro’s staff gave me an excellent welcome and made sure I had everything I needed. This, added to the hotel’s central location, is perfect for me. One advice though: as you are renovating this hotel, please make sure the bathroom windows are as soundproof as the other windows and that the bathroom blinds are larger than the actual window.

Dear Mrs. S., it has been a great pleasure to host You once again in our Hotel. We really appreciate Your comments regarding Your stay at the Mercure Milano Centro; we will treasure Your opinions about the windows for the building renovation. Thanks again for sharing Your experience, we hope Your next visit will be as pleasant as the previous one. Sincerely, Stefano Contini Reception Hotel Mercure Milano Centro

Well located

Customer review rating 4.5/5

Hemant Business - 10/02/2020 Confirmed reviews ALL

The hotel is quite centrally located and well connected with the metro service right next to it also serves a very well defined breakfast

Dear B., we really appreciate Your comments regarding Your stay at the Mercure Milano Centro. It is always a pleasure to receive positive feedback, I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing Your experience, we hope Your next visit will be as pleasant as the previous one. Sincerely, Stefano Contini Reception Hotel Mercure Milano Centro

Another nice stay at the Mercure Milan

Customer review rating 5.0/5

Matthew B. Business - 27/01/2020 Confirmed reviews ALL

The front desk support was outstanding and helped me with additional needs. They also upgraded my room the next day after I checked in when it became available. They really made me feel like a valued guest.

Dear Guest, we really appreciate Your comments regarding Your stay at the Mercure Milano Centro. It is always a pleasure to receive positive feedback, I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing Your experience, we hope Your next visit will be as pleasant as the previous one. Sincerely, Stefano Contini Reception Hotel Mercure Milano Centro

Very good location and nice breakfast

Customer review rating 4.5/5

Joanne Couples - 21/01/2020 Confirmed reviews ALL

Very good location and nice breakfast

Dear Guest, we really appreciate Your comments regarding Your stay at the Mercure Milano Centro. It is always a pleasure to receive positive feedback, I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We inform You that rooms will be improved thanks to building renovation that will take place next summer. Thanks again for sharing Your experience, we hope Your next visit will be as pleasant as the previous one. Sincerely, Stefano Contini Reception Hotel Mercure Milano Centro

MUY COMODO

Customer review rating 4.5/5

Xavier T. Business - 15/01/2020 Confirmed reviews ALL

FACIL Y RAPIDO CHECK IN Y CHECK OUT. HABITACION FUNCIONAL Y AGRADABLE. SITUACION IDEAL.

Estimado Huésped, Le agradecemos enormemente Sus comentarios en relación a Su estancia en Mercure Milano Centro. Es siempre un placer recibir comentarios positivos, haremos extensivos Sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. AgradeciéndoLe una vez mas que haya compartido Su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Stefano Contini Reception Hotel Mercure Milano Centro

Friendly personnel

Customer review rating 4.0/5

Hans-joachim E. Couples - 14/01/2020 Confirmed reviews ALL

Rooms a little dark and small Very good city centre position A Little extensive in total But: very friendly and helpful personnel !

Dear Guest, we really appreciate Your comments regarding Your stay at the Mercure Milano Centro. It is always a pleasure to receive positive feedback, I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We inform You that next summer the Hotel will be closed for building renovation and the rooms will be more operational. Thanks again for sharing Your experience, we hope Your next visit will be as pleasant as the previous one. Sincerely, Stefano Contini Reception Hotel Mercure Milano Centro

It should be as it used to be

Customer review rating 4.0/5

C. L. D. C. B. Couples - 10/01/2020 Confirmed reviews ALL

As per the last few years we have been using this Hotel every time we visit Milano. It is like our home in this city because we very much like its location and also because we are very familiar with all located in the surrounded area, which is fact is close to every single place you would like to visit. Besides of it, we really like the team that works in this hotel, they are gentle, very professional and specially helpful. However, the Hotel needs and update in the whole infrastructure but mostly in their rooms that are starting to be a bit deteriorated and old fashion with some equipment that don't work in the way it used to. We hope to come back to this Hotel again but certainly it is absolutely necessary to make immediate improvements for a more comfortable stay.

Dear Mr. Lopez de Castillla, we really appreciate Your comments regarding Your stay at the Mercure Milano Centro. It is always a pleasure to receive positive feedback, I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take this opportunity to inform You that next summer the Hotel will be closed for building renovation, in order to offer our Guests more efficient services. Thanks again for sharing Your experience, we hope Your next visit will be as pleasant as the previous one. Sincerely, Stefano Contini Reception Hotel Mercure Milano Centro

New Year at Milan

Customer review rating 5.0/5

Charisse P. Families - 08/01/2020 Confirmed reviews ALL

Great location, friendly and helpful staff, comfortable stay, clean and quiet.

Dear Mrs. P., we really appreciate Your comments regarding Your stay at the Mercure Milano Centro. It is always a pleasure to receive positive feedback, I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, we hope to host You again in the future. Sincerely, Stefano Contini Reception Hotel Mercure Milano Centro

Absolutely lack of customer care

TripAdvisor rating 2.0/5

Barbara I Business - 09/12/2019 TripAdvisor review

Great location near the city center . I chose it because it is the only 4 star hotel in Milan from Accor . Unfortunately it doesn’t deserve neither satisfy any 4 start criteria : absolutely lack of client care , poor breakfast as assortiment and quality, old furniture, no restaurant , few choice of tv channels , super noise room heating , no “Accor fidelity Programme. “ benefit offered . I hope Accor will review the hotel category and will open a decent hotel in Milani, otherwise I will change chain.

Dear Guest, thank You for leaving a review about Your stay at Hotel Mercure Milano Centro. We also thank You for coming for the fifth time at our Hotel, even if the services do not satisfy You. Customer care is the strength of our staff, for which we always receive very positive reviews. We will treasure Your considerations to improve the quality of our breakfast service; it is necessary to advise You that, since Mercure Milano Centro is an ancient Milanese building, the planimetry is not a modern one and that is why, at the moment, there is no room for a restaurant. Moreover, we are sorry because You did not entertain with any of our 54 TV channels. As for the noise of the heating system, we did not receive any reports of a necessary intervention from Your side; our maintenance technician would have been glad to fix the problem as quickly as possible. Finally, as in Your previous stays, You received the "Welcome Drink" set aside for Accor members. We hope to see You again in our Hotel. Please accept my best regards, Stefano Contini Reception Hotel Mercure Milano Centro

You couldn't be closer to the metro!

TripAdvisor rating 3.0/5

Gaz111999 Solo travel - 05/10/2019 TripAdvisor review

I arrived three hours early at the hotel due to my flight time and was greeted warmly. I had prearranged I could leave my suitcase with the hotel whilst I explored the city until my room was ready. The staff at the reception offered me a room they had ready or I could wait for a room with a view out the front which I opted for. They took my case to my room and offered me use of the toilet and lounge area. It was a nice touch to receive a text when Room was ready! A welcome drink was offered from the mini-bar (i.e. water, soft drink or beer) which is a unique experience. In my room, the main light hung low so I hit my head on it quite a bit (I’m 6ft 4”). The sink was blocked (the water did not drain) although this was sorted the next day as there is a card which can be completed for maintenance issues so was rectified as soon as it was brought to their attention. The toilet roll holder is not fitted in an ideal place as it where your leg would go so you end up sitting at an angle on the toilet. The curtains in my room did not close fully so there was a small gap in the middle but fortunately this did not affect my sleep. There were no robes provided but there were paper slippers but only useful for those with small feet. My room was hot when I checked-in (temperature outside was 25 degrees) and the air conditioning is turned on an off by reception which is not convenient. When I requested it to be turned on it was. Large shower with rainfall head and a flexible head was ideal. Usual Mercure toiletries provided. The room was clean and bedding comfortable. I was disappointed with the breakfast due to the lack of selection and the poor-quality cooked product which consisted of small pieces of cold sausage (frankfurter style), rubber egg like an omelette cut up in to pieces and ham. There was a reasonable Continental selection and Apple flan. Nutella style chocolate to go with pancakes etc. On the plus side, the coffee was nice and the fresh bread was also nice. There were a few flies hanging around the area although the cheese and cooked breakfast was covered to protect it. If I stayed again I would opt to eat breakfast out. Hotel is a few paces from the Metro (literally exit the hotel main entrance, turn to your right, walk a short distance and turn to the left and the escalator down in to the metro is there. You can be onboard a Metro train in about 3 minutes if you time it right. You can walk to the Duomo which takes about 20-30.I would stay again.

If arriving by car: Do not stay here

TripAdvisor rating 2.0/5

Beguronline Couples - 13/09/2019 TripAdvisor review

The possibility for arrival by car is hopeless. Not even any space for temporary parking whilst check in. Further more guests have to pay the 'valet person' (30 Euro per night) directly in cash and this amount does therefore not appear on the official hotel invoice. This is a very strange and inconvenient arrangement. We wonder whether it is legal ???? Room 205 has very limited access to daylight.

As expected

TripAdvisor rating 4.0/5

KochinaP Solo travel - 02/09/2019 TripAdvisor review

Great location, nice small hotel, however if your planning to get there by car the parking situation is less then ideal. There is no place to park to check in and the carpark is a third party around the corner. Except for that the hotel is nice, but the breakfast is very light for the money.

Dear Madam, we really appreciate Your comments regarding Your stay at the Mercure Milano Centro. It is always a pleasure to receive positive feedback. I will share Your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since the Hotel is not a big one, and we are in the main Center there is no place to have a own garage, that's why we do work with one just behind us, it's a great service because with 30€ for 24H, including the valet parking. Thanks again for sharing Your experience, we hope Your next visit will be as pleasant as the previous one. Sincerely, Angelica Receptionist Hotel Mercure Milano Centro

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