Mercure Milano Centro 4 stars

As per the last few years we have been using this Hotel every time we visit Milano. It is like our home in this city because we very much like its location and also because we are very familiar with all located in the surrounded area, which is fact is close to every single place you would like to visit. Besides of it, we really like the team that works in this hotel, they are gentle, very professional and specially helpful. However, the Hotel needs and update in the whole infrastructure but mostly in their rooms that are starting to be a bit deteriorated and old fashion with some equipment that don't work in the way it used to. We hope to come back to this Hotel again but certainly it is absolutely necessary to make immediate improvements for a more comfortable stay.

Great location, friendly and helpful staff, comfortable stay, clean and quiet.

Very positive, including service, cleanness, attention.

They're was Street people telling all good of the night. Mt wife and I got numb arms and fingers because the bed was so hard and the room was tiny. The advertised images made it look much larger then it was.

This was very pleasant stay for a long weekend for a couple. We are thankful for an awesome assistance from the hotel staff!

Great service, wonderful spacious room

As always I receive a very warm welcome from all people in this hotel. Even if the hotel needs to be renovated all personnel makes everything possible to satisfy us. I do hope that all the people will be there always!!

Great location near the city center . I chose it because it is the only 4 star hotel in Milan from Accor . Unfortunately it doesn’t deserve neither satisfy any 4 start criteria : absolutely lack of client care , poor breakfast as assortiment and quality, old furniture, no restaurant , few choice of tv channels , super noise room heating , no “Accor fidelity Programme. “ benefit offered . I hope Accor will review the hotel category and will open a decent hotel in Milani, otherwise I will change chain.

Very efficient check-in, check-out, all you need at breakfast

+ Very close to the Historical Center. Walking distance from virtually anything. And 50 meters from the Metro station. + Very well kept. Old historical building but fully updated for all modern comforts. + Very helpful and polite staff. + reasonable price for the location. - Being a small hotel, it's often fully booked and late checkouts are not given.

All clean and functional with a great location for the city

Very helpful staff and terrific location for visiting Milan

As expected.

Room 306 was spacious and clean, but subject to quite a lot of noise from the street. But no noise from adjacent rooms. The lift is small and slow. Breakfast was not as good as I have had in some Ibis hotels, and the 'Welcome Drink' is laughable - a selection from the very, very limited drinks in the minibar. The proximity of the Metro is very convenient, but generates a kind of low rumbking noise in the hotel. Staff are very, very friendly and exceptionally helpful. But, overall, this feels like a three-star hotel.

During our stay of two nights we rested and recovered from a long flight. The staff were very obliging in meeting our needs and offered very helpful advice on finding our way in Milan. The room was comfortable, although a little too warm overnight. A good choice of tasty food was available for breakfast.