Mercure Milano Centro 4 stars

very friendly personnel, good breakfast, it was a perfect stay - my wife was very happy as well :-)

The hotel has partially been renovated and the staff are very helpful. The location is excellent.

I could not get an answer from the hotel about what happens with the payment I have made for a reservation from march 16 to march 20, when the hotel was closed due to the imposed quarantine.

As usual the Mercure Milano Centro’s staff gave me an excellent welcome and made sure I had everything I needed. This, added to the hotel’s central location, is perfect for me. One advice though: as you are renovating this hotel, please make sure the bathroom windows are as soundproof as the other windows and that the bathroom blinds are larger than the actual window.

The hotel is quite centrally located and well connected with the metro service right next to it also serves a very well defined breakfast

The front desk support was outstanding and helped me with additional needs. They also upgraded my room the next day after I checked in when it became available. They really made me feel like a valued guest.

Very good location and nice breakfast

FACIL Y RAPIDO CHECK IN Y CHECK OUT. HABITACION FUNCIONAL Y AGRADABLE. SITUACION IDEAL.

Rooms a little dark and small Very good city centre position A Little extensive in total But: very friendly and helpful personnel !

As per the last few years we have been using this Hotel every time we visit Milano. It is like our home in this city because we very much like its location and also because we are very familiar with all located in the surrounded area, which is fact is close to every single place you would like to visit. Besides of it, we really like the team that works in this hotel, they are gentle, very professional and specially helpful. However, the Hotel needs and update in the whole infrastructure but mostly in their rooms that are starting to be a bit deteriorated and old fashion with some equipment that don't work in the way it used to. We hope to come back to this Hotel again but certainly it is absolutely necessary to make immediate improvements for a more comfortable stay.

Great location, friendly and helpful staff, comfortable stay, clean and quiet.

Great location near the city center . I chose it because it is the only 4 star hotel in Milan from Accor . Unfortunately it doesn’t deserve neither satisfy any 4 start criteria : absolutely lack of client care , poor breakfast as assortiment and quality, old furniture, no restaurant , few choice of tv channels , super noise room heating , no “Accor fidelity Programme. “ benefit offered . I hope Accor will review the hotel category and will open a decent hotel in Milani, otherwise I will change chain.

I arrived three hours early at the hotel due to my flight time and was greeted warmly. I had prearranged I could leave my suitcase with the hotel whilst I explored the city until my room was ready. The staff at the reception offered me a room they had ready or I could wait for a room with a view out the front which I opted for. They took my case to my room and offered me use of the toilet and lounge area. It was a nice touch to receive a text when Room was ready! A welcome drink was offered from the mini-bar (i.e. water, soft drink or beer) which is a unique experience. In my room, the main light hung low so I hit my head on it quite a bit (I’m 6ft 4”). The sink was blocked (the water did not drain) although this was sorted the next day as there is a card which can be completed for maintenance issues so was rectified as soon as it was brought to their attention. The toilet roll holder is not fitted in an ideal place as it where your leg would go so you end up sitting at an angle on the toilet. The curtains in my room did not close fully so there was a small gap in the middle but fortunately this did not affect my sleep. There were no robes provided but there were paper slippers but only useful for those with small feet. My room was hot when I checked-in (temperature outside was 25 degrees) and the air conditioning is turned on an off by reception which is not convenient. When I requested it to be turned on it was. Large shower with rainfall head and a flexible head was ideal. Usual Mercure toiletries provided. The room was clean and bedding comfortable. I was disappointed with the breakfast due to the lack of selection and the poor-quality cooked product which consisted of small pieces of cold sausage (frankfurter style), rubber egg like an omelette cut up in to pieces and ham. There was a reasonable Continental selection and Apple flan. Nutella style chocolate to go with pancakes etc. On the plus side, the coffee was nice and the fresh bread was also nice. There were a few flies hanging around the area although the cheese and cooked breakfast was covered to protect it. If I stayed again I would opt to eat breakfast out. Hotel is a few paces from the Metro (literally exit the hotel main entrance, turn to your right, walk a short distance and turn to the left and the escalator down in to the metro is there. You can be onboard a Metro train in about 3 minutes if you time it right. You can walk to the Duomo which takes about 20-30.I would stay again.

The possibility for arrival by car is hopeless. Not even any space for temporary parking whilst check in. Further more guests have to pay the 'valet person' (30 Euro per night) directly in cash and this amount does therefore not appear on the official hotel invoice. This is a very strange and inconvenient arrangement. We wonder whether it is legal ???? Room 205 has very limited access to daylight.

Great location, nice small hotel, however if your planning to get there by car the parking situation is less then ideal. There is no place to park to check in and the carpark is a third party around the corner. Except for that the hotel is nice, but the breakfast is very light for the money.