ibis Milano Ca Granda Hotel 3 stars

Everything was nice apart from USB ports that were not working

Standard

normale

pent three nights here on a trip to Italy and the weather was very wet and atrocious for the whole time and made the building look very old from the outside and not great, but I always tell myself you should never judge a book by it's cover, so I didn't. I collected my key at 3.30pm having checked in on-line earlier and got a text at 2.01pm to tell me that my room on the first floor (asked for high floor but didn't get) was ready. I collected my key, got in the (old) elevator and made my way to my room. Wheeling my case across the corridors I was staggered to find a cleaner instantly berating me down the corridors for wheeling my case along the ground, seemingly suggesting she just cleaned it and I should carry the case, not the greatest of welcomes. Anyway, I got in the room, which had a very small window and had the smell of bleach and was very warm. The air conditioning didn't work and the window opened to a view of pipes and little else. The design was very much retro IBIS, with a poor square TV, one plug socket in whole room and probably the cheapest looking safe I've seen, not even a screen to confirm the numbers you just set, if you mistyped them, you'd be in trouble! The bathroom wasn't great. I had two toilet rolls, about 1/4 left on each which is quite odd, and the shower/bath combination unit was broken. Normally you can lift the knob fully up or down to direct water flow to shower/bath, but whatever I did, the majority of water always came out of the bath tap and the shower had very little pressure. From reading reviews here, it seems that this is a common issue here. I cannot honestly say I would be back here, unfortunately they failed on many of the basics and when any hotel does that, the chances of me ever returning are close to zero. The hotel needs refurbishment and some proper care taken over the rooms

Long back complementary water and toiletries were provided, this should maintain the tradition and this will make Accor brand different than others! In this competitive world, how to keep their customer becoming very complex task? But by doing little will make the customer felt home and return!

Basic amenities like tap on sink, shower, cleaning were not good.

Poor, dreadful communal areas, ran out of beer, poor breakfast and slow to replenish, cost much more than it was worth

Week-end découverte de Milan.

Everything was perfect except the rooms being too dark maybe. It just gives you a moody, sad feeling. Also maybe the showers shouldn't be tubs. But closeness of it to the metro and to the city center was perfect. Overall it was perfectly fine.

hi . it was a nice experience. it was just unfortunate that i had to cut my stay because i had an emergency. I was hoping to get a reimbursement for the lost days since i did not stay for the rest of 4 days .. or perhaps I could use the days in another time.

The parking and arrive area organised in a bad way. Parking on the street too small. Lot's of guest who were very loud at 11 p.m. at 3 a.m. at 5 a.m. It was hard to sleep.

Needs attention to details. The bathroom looks aging. Amenities are missing in the room.

Easy to find. Good value. Nice breakfsst

We had great time, hotel is good, nice location and good breakfast - a little bit expensive, but ...

Price was jacked up at check in (extra person) and when i requested the cancellation of breakfast in order to reduce the price, they told me at check out. At checkout they only refunded me for what i paid as already. Basically getting the maximum and basically telling me that my membership isnt worth anything