Mercure Paignton Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,568 reviews

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Mercure Paignton Hotel - Image 1
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Mercure Paignton Hotel - Image 4
22 25 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Description

Hotel extras

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Our accommodation(s)

Hotel location

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.4375, -3.5578

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,568 reviews

Customer review rating 3.5/5

Duncan S. Friends - Confirmed reviews ALL

Its extremely well located being directly opposite the Sea Front and the town just a very short stroll around the corner with access to shops, pubs and clubs. We had originally booked in to the Ibis next door but we were transferred to the sister hotel, Mercure. One of the rooms booked, a twin room for two friends, was a double room. The reception were very helpful but only had a double with a sofa bed which turned out to not be comfortable for a grown man. Its not what we booked and detracted from the stay sadly. My own room was a double but the aircon was exceptionaly noisy (gurgling water) so I had to turn it off. Its a nice enough looking hotel and well located but the rooms provided were disappointing. I have another room booked for March back at the Ibis so hopefully that will go better. The reception were very helpful.

Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found the hotel well located and that our reception team were helpful during your stay. However, we are sorry to learn about the issues you experienced with your room allocation and comfort. Being reassigned from a twin room to a double with a sofa bed is understandably disappointing, especially when it does not match what was originally booked. We also apologise for the inconvenience caused by the noisy air conditioning in your own room. These are not the standards we aim to deliver, and your comments will be shared with the team to ensure improvements are made. We appreciate your kind words about the hotel’s appearance and location, and we hope your upcoming stay at the Ibis in March is much more enjoyable. Thank you again for your feedback.

Customer review rating 4.0/5

Jason B. Couples - Confirmed reviews ALL

Only one critisicm....cleaners bang our door at 10.35 telling us we have to get out and leave when the deadlinenis 11am Very unprofessional

Thank you for sharing your feedback. We’re pleased to hear that you found your stay enjoyable overall and appreciate your rating. We’re very sorry about the experience you had with housekeeping knocking at your door before the 11:00 checkout time. This should not have happened, and we understand how unprofessional and disruptive it can feel when you are still within the allotted time. Your comments will be passed on to the team to ensure this is addressed and does not impact future guests. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a smoother experience.

Customer review rating 5.0/5

Angela R. Families - Confirmed reviews ALL

Had a fab time

Thank you for taking the time to share your feedback. We’re delighted to hear that you had a great time during your stay and truly appreciate your perfect score of 100 out of 100. It’s wonderful to know that your experience was so positive. Thank you again for your kind review. We look forward to welcoming you back for another enjoyable visit.

Customer review rating 5.0/5

Mark H. Couples - Confirmed reviews ALL

The hotel is well located, all the staff were professional and friendly. The hotel is kept to a high standard of cleanliness. A very relaxing stay.

Thank you so much for your fantastic 10/10 review! We’re thrilled to hear you had such an enjoyable stay and that our great location, friendly team, and high standards of cleanliness all helped make your visit relaxing and memorable. Your kind words mean a great deal to the whole team, and we’re delighted to know you found everything professional and welcoming. Receiving a perfect 100/100 overall score truly makes our day! We look forward to welcoming you back for another enjoyable stay very soon.

Customer review rating 5.0/5

Jon B. Families - Confirmed reviews ALL

Lovely rooms and very dog friendly

Thank you so much for your fantastic 10/10 review! We’re delighted to hear that you were pleasantly surprised and enjoyed your stay with us. It’s wonderful to know you loved the rooms and found the hotel very dog‑friendly — we’re always happy to welcome four‑legged guests too! Your perfect 100/100 overall rating truly means a great deal to the team. We hope to have the pleasure of welcoming you B. again soon for another lovely stay.

Other web-users rate our hotel

  • 1,370 reviews 7.8/10 Location
  • 2,069 reviews 8/10 Room
  • 1,847 reviews 7.6/10 Service
  • 22 reviews 7.8/10 WiFi
  • 1,127 reviews 6.4/10 Breakfast
  • 965 reviews 5.4/10 Food
  • 898 reviews 6.8/10 Cleanliness
  • 529 reviews 9.5/10 Vibe

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