Mercure Paignton Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,618 reviews

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Mercure Paignton Hotel - Image 1
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22 25 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Description

Hotel extras

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Our accommodation(s)

Hotel location

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.4375, -3.5578

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,618 reviews

Customer review rating 4.0/5

Colin B. Families - Confirmed reviews ALL

Room was very good. Staff were generally good

Thank you for taking the time to share your feedback and for rating your stay 80 out of 100. We’re pleased to hear that you found the room very good and that our team were generally helpful during your visit. I’m sorry to hear that your check‑in experience didn’t meet the standard we aim to provide. We appreciate you bringing this to our attention, and we’ll be reviewing this with the team to ensure a smoother and more welcoming arrival experience for future guests. Thank you again for your comments. We hope to have the opportunity to welcome you back for an even better stay.

Customer review rating 5.0/5

Charmain G. Couples - Confirmed reviews ALL

We stayed for 2 nights and from the moment we arrived we had the most amazing stay. The staff are lovely and the room was fantastic I had the best sleep

Thank you so much for your wonderful review and for giving us a perfect score. We’re delighted to hear that you had such an amazing stay with us. It’s lovely to know that from the moment you arrived, everything felt just right. We’re especially pleased that you found our team welcoming and that your room provided such comfort — having the best night’s sleep really does make all the difference. We truly appreciate you taking the time to share your experience, and we hope to welcome you back for another fantastic stay very soon.

Customer review rating 4.5/5

Anne W. Families - Confirmed reviews ALL

Delay on early check in accommodation great location amazing

Thank you for sharing your feedback and for rating your stay so highly — we’re delighted to hear that you enjoyed our beautiful location and found the accommodation to be great. We’re sorry to hear there was a delay with your early check‑in. While we always do our best to make rooms available as soon as possible, delays can happen during busy times, and we appreciate your patience. Thank you again for taking the time to review your stay. We hope to welcome you back for another enjoyable visit.

Customer review rating 4.5/5

Pam G. Friends - Confirmed reviews ALL

Overall very positive. Only disappointing that the drinks cooler wasn’t working & although reported nothing was done.

Thank you for sharing your feedback and for giving us such a strong overall score — we’re really pleased to hear that your experience was largely very positive. We’re sorry, however, that the drinks cooler in your room wasn’t working and that nothing was done after you reported it. This isn’t the level of responsiveness we aim to provide, and we apologise for the inconvenience. We’ll follow this up with our maintenance and reception teams to ensure issues like this are addressed promptly in future. We appreciate you taking the time to let us know, and we hope to welcome you back for an even better stay next time.

Customer review rating 2.5/5

Karen B. Couples - Confirmed reviews ALL

Excellent privilege room, clean and comfortable. Restaurant experience for dinner was a disgrace. Sunday menu with items unavailable, so not much choice. Lamb looked like it had been microwaved and was inedible so sent back. Beef came out the same so couldn't eat that either. People were walking out and dinners were being sent back. How could the kitchen allow bad food to keep being sent out to very disgruntled diners. Terrible, spoilt our stay.

Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed your privilege room and found it clean, comfortable, and up to the standard you expected. However, we’re very sorry to learn about your experience in the restaurant. What you described is completely unacceptable and far from the level of quality and service we aim to provide. Menu items being unavailable, poorly prepared dishes, and multiple guests feeling the need to send food back — or even walk out — is deeply concerning. You were absolutely right to return your meals, and we sincerely apologise that this spoiled your stay. Your comments will be shared directly with our kitchen and restaurant management teams so that this situation can be fully investigated. It’s vital that we understand how such food was allowed to leave the kitchen and why the service did not improve throughout the evening. Retraining and corrective actions will be put in place to ensure this does not happen again. Thank you again for bringing these issues to our attention. We appreciate your honesty, and we hope you might consider giving us another opportunity in the future to deliver the high‑quality experience you should always expect.

Other web-users rate our hotel

  • 1,339 reviews 7.9/10 Location
  • 2,057 reviews 8/10 Room
  • 1,838 reviews 7.7/10 Service
  • 18 reviews 7.1/10 WiFi
  • 1,108 reviews 6.3/10 Breakfast
  • 961 reviews 5.3/10 Food
  • 913 reviews 6.9/10 Cleanliness
  • 479 reviews 5.2/10 Value

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