Mercure Paignton Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,470 reviews

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Mercure Paignton Hotel - Image 1
Mercure Paignton Hotel - Image 2
Mercure Paignton Hotel - Image 3
Mercure Paignton Hotel - Image 4
22 25 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Description

Hotel extras

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Our accommodation(s)

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Hotel location

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.4375, -3.5578

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,470 reviews

TripAdvisor Rating  3.9/5  311 reviews

What should have been a very enjoyable time became less so...

TripAdvisor rating 2.0/5

PrinceAlbert1965 TripAdvisor review

Dear PrinceAlbert1965 Thank you for your detailed feedback. We sincerely apologise for the issues you encountered during your stay, particularly with the restaurant and bar. It's disappointing to hear that the menu changes and lack of brandy affected your celebrations. We will address these concerns with our culinary and bar teams to ensure better service in the future. We're glad that you found the rooms excellent and immaculate, but we regret the discomfort caused by the room temperature. Your comments are invaluable to us, and we will work on improving these aspects to provide a more enjoyable experience for our guests. We hope you might consider giving us another chance to make your stay truly memorable for the right reasons. With best wishes Jason

Should be great but let itself down badly

TripAdvisor rating 3.0/5

Roam54737377615 Friends getaway - TripAdvisor review

Dear Roam54737377615 Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found many aspects of our hotel to your liking, including its location, room quality, breakfast, cleanliness, and the courteousness of our staff. We sincerely apologise for the issues you encountered during your evening dining experiences. It is disappointing to learn that the menu changes and lack of availability of certain dishes and drinks negatively impacted your stay. We will address these concerns with our kitchen and bar teams to prevent such occurrences in the future. We also regret the discomfort caused by the room temperature and the inability to adjust it. Your feedback regarding the heating system and lack of ventilation is noted, and we will investigate ways to improve this aspect of our service. We understand your decision not to return, but we hope you might reconsider in the future. We are committed to making improvements based on your valuable feedback and would love the opportunity to provide you with a better experience. Thank you again for your comments. With best wishes Jason

Beautiful modern hotel

Customer review rating 5.0/5

Finbarr G. Couples - Confirmed reviews ALL

Dear Finbarr G., We very much appreciate your comments regarding your stay at the Mercure Paignton Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Highly disappointing

TripAdvisor rating 1.0/5

Teresa M TripAdvisor review

Dear P2196QNteresam Thank you for sharing your experience. We sincerely apologise for the inconvenience caused by the booking error on Mother's Day. We understand how disappointing it must have been, especially given the effort your son made to join you from Bristol. We regret the mix-up and the initial lack of food availability for walk-ins. Although we attempted to rectify the situation by offering to accommodate you, we understand why you chose not to return. Your feedback is important to us, and we will take steps to ensure such errors do not occur in the future. We hope you will consider giving us another chance to provide a better experience. With best wishes Jason

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Other web-users rate our hotel

  • 1,448 reviews 7.7/10 Location
  • 2,172 reviews 8.2/10 Room
  • 2,003 reviews 7.7/10 Service
  • 23 reviews 8.1/10 WiFi
  • 1,122 reviews 6.2/10 Breakfast
  • 1,036 reviews 5.7/10 Food
  • 938 reviews 7.4/10 Cleanliness
  • 713 reviews 9.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.