Dear Mr. Tawee A., Thank you for choosing to stay with us again and for sharing your valuable feedback. We truly appreciate your continued support and are delighted to know that you value our genuinely pet-friendly environment. However, we sincerely apologize for the issues with the bathtub and the electrical outlet beside your bed. We understand how frustrating and uncomfortable this must have been, especially as the outlet issue prevented you from using your CPAP machine and affected your night's rest. We fully agree that all room equipment should be checked regularly to ensure everything functions properly, and your feedback will be shared with our Engineering and Housekeeping teams for immediate attention. We also appreciate your comments regarding the breakfast variety and would like to thank you for recognizing our team members who provided friendly and attentive service, even without knowing their names. We will share your compliments with our team. Thank you once again for your continued loyalty as an ALL Accor Silver member. We sincerely regret that this stay did not meet your usual expectations and hope to welcome you and your furry companion back for a more comfortable and enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Jessika V. D. M., Thank you so much for choosing to celebrate such a special occasion with us at Mövenpick Asara Resort & Spa, Hua Hin! We are absolutely delighted to know that you and your family had a wonderful stay and that your wife’s 40th birthday celebration was such a memorable experience. It is truly special for us to be part of meaningful moments like this, and we are thrilled that our delicious food and excellent service helped make the occasion even more enjoyable. Your kind words about our entire team and how they made you feel special mean so much to us. We will be delighted to share your lovely compliments with everyone, as recognition like yours inspires us to continue creating heartfelt and memorable experiences for our guests. Thank you once again for your perfect scores and wonderful recommendation. We hope to have the pleasure of welcoming you and your family back to Mövenpick Asara Resort & Spa, Hua Hin for many more special celebrations and unforgettable moments together! Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Praewlampao S., Thank you very much for choosing to stay with us and for sharing your lovely feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you enjoyed our spacious and private accommodation, as well as the excellent service provided by our team. We are also pleased that you had a wonderful experience with our dining options, spa treatments, and sustainability initiatives. At the same time, we sincerely apologize for the mosquitoes and the delay in receiving your room, which was ready at 3:40 p.m. We understand that waiting beyond the scheduled check-in time can be disappointing, especially during a busy holiday period. Your feedback will be shared with our relevant teams to strengthen our mosquito control measures and improve room readiness and guest flow during peak periods. As an ALL Accor Classic member, we truly appreciate your loyalty and are grateful for your perfect recommendation. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Thomas F., Thank you very much for choosing to stay with us and for sharing your feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are pleased to know that you enjoyed a comfortable stay and appreciated our friendly team, eco-friendly initiatives, onsite EV charging facilities, and shuttle bus service to Hua Hin. Your kind recognition of our sustainability efforts is truly appreciated. At the same time, we sincerely apologize for the delays and incomplete room cleaning services, particularly regarding the extra bed, towels, and in-room refreshments. We understand how important timely and thorough housekeeping is to a comfortable family stay. We also appreciate your feedback regarding WiFi speed, which will be shared with the relevant teams for further review. Thank you once again for your valuable feedback and support as an ALL Accor Classic member. We hope to have the pleasure of welcoming you and your family back for an even smoother and more enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Sirirot T., Thank you so much for choosing to stay with us and for sharing such wonderful feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin! We are absolutely delighted to know that you enjoyed your stay and appreciated our convenient location, delicious food, attractive promotions, and the warm hospitality of our team. It is especially heartwarming to hear that you and your furry companion felt so welcomed throughout the resort. We believe that holidays are even more special when shared with our beloved pets, and it is wonderful to know that our pet-friendly atmosphere helped make your experience so enjoyable. We are also thrilled that you had such a positive experience with our booking process and the benefits of the ALL Accor loyalty program. As an ALL Accor Gold member, we truly appreciate your continued loyalty and are pleased that you enjoyed the flexibility of redeeming your points for discounts during your stay. Your perfect scores across all aspects of your experience and your kind recommendation mean a great deal to us. We will be delighted to share your lovely comments with our team, who will be encouraged to know that their friendly service helped make your stay so memorable. Thank you once again for your wonderful support. We cannot wait to welcome you, your family, and your furry friend back to Mövenpick Asara Resort & Spa, Hua Hin for another relaxing, joyful, and memorable getaway. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Sajag G., Thank you very much for choosing to stay with us and for sharing your detailed feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you had an amazing stay and that our team went the extra mile to help celebrate your special occasion. We are especially grateful for your kind recognition of Nan, and we will be pleased to share your appreciation with her. At the same time, we sincerely apologize for the inconsistencies in our housekeeping service, including the missing replenishment of amenities and the sand remaining in your bed. We also appreciate your comments regarding the limited vegetarian breakfast options. Your feedback will be shared with the relevant teams to help us improve our service standards. Regarding the beach, we understand your disappointment at being unable to enjoy the ocean during your visit. Sea conditions can vary depending on the season and weather, and we appreciate your kind comments about our beachfront area. Thank you once again for your valuable feedback and support as an ALL Accor Classic member. We hope to have another opportunity to welcome you and your family back for an even more enjoyable and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Aphichart A., Thank you very much for choosing to stay with us and for taking the time to share your wonderful feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you had an excellent experience and felt well taken care of by our friendly and attentive team throughout the resort. It is always our pleasure to ensure that our guests feel welcome and comfortable, and your kind recognition of our team’s genuine hospitality is truly appreciated. We are especially grateful for your thoughtful comments about our General Manager, Paul, and his visible presence around the resort. We are pleased to know that his attentiveness and prompt action in looking after a guest’s well-being made a positive impression on you. We will be delighted to share your appreciation with Paul and the entire team. Thank you once again for your perfect recommendation and continued support. We truly value your feedback and look forward to welcoming you and your family back to Mövenpick Asara Resort & Spa, Hua Hin for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Chun F. L., Thank you for sharing your feedback following your family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are pleased to know that you appreciated our friendly team, facilities, and overall experience. However, we sincerely apologize for the unpleasant experience with the discolored and odorous water from the bathtub and basin, as well as for our team’s inability to resolve the issue during your stay. We understand how disappointing and inconvenient this must have been, and we regret that we fell short of your expectations in this regard. Please be assured that your comments have been shared with our relevant team for thorough investigation and follow-up. Your feedback is valuable in helping us improve our facilities and service standards. Thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you and your family back and provide you with a much-improved experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Khun Somboon S., Thank you for returning to Mövenpick Asara Resort & Spa, Hua Hin and for encouraging your family to experience our resort. We truly appreciate your continued support. We are pleased to know that you still enjoy our spacious pool villas and peaceful resort atmosphere. However, we sincerely apologize that the welcome experience and arrangements during this visit did not meet your expectations. We understand your disappointment regarding the date change, missed chocolate hours, and late check-out request, and regret that we did not make you feel as well cared for as during your previous stay. We also appreciate your feedback regarding the breakfast selection. Your comments will be shared with the relevant teams as we continue working to improve our service and guest experience. Thank you for your honest feedback. We hope to have another opportunity to welcome you and your family back and provide the thoughtful, personalized hospitality you experienced on your first visit. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Suwanna S., Thank you very much for choosing to stay with us again and for sharing your lovely feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you enjoyed our spacious, clean, and peaceful accommodation, as well as the prompt and friendly service provided by our team. We are also pleased that you enjoyed your dining experience at Kampu. As an ALL Accor Gold member, we sincerely appreciate your continued loyalty. We also value your feedback regarding the welcome amenity, which will be shared with the relevant team for further review. Thank you once again for your kind support. We look forward to welcoming you and your family back for another comfortable and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Mohammad A., Thank you very much for choosing to stay with us and for sharing your wonderful feedback following your recent stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you enjoyed our villa and private pool, breakfast, and dining experience at our Restaurant. We are also pleased that our team made your stay so enjoyable. Your perfect recommendation is truly appreciated. Thank you once again for your kind support. We look forward to welcoming you back to Mövenpick Asara Resort & Spa, Hua Hin for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Kan C., Thank you very much for choosing to stay with us and for sharing your wonderful feedback following your recent stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you enjoyed our warm hospitality and appreciated the room upgrade and late check-out arrangements. As an ALL Accor Gold member, we sincerely appreciate your loyalty and are pleased that these benefits contributed to an enjoyable stay. Thank you once again for your perfect recommendation and continued support. We look forward to welcoming you back for another memorable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Timothy G., Thank you for staying with us and for sharing your detailed feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are pleased to know that you enjoyed our spacious villa, relaxing surroundings, and food and beverages, especially the service provided by our restaurant and bar teams. We also appreciate your kind recognition of Khun Busadee’s assistance (our Asst. Reservation Manager) However, we sincerely apologize for the repeated housekeeping shortcomings, the condition of some outdoor furniture, and the disappointment regarding your late check-out request and ALL Accor +Explorer member recognition. We understand that these experiences fell short of your expectations. Your feedback has been shared with the relevant teams for review and improvement. Thank you for bringing these matters to our attention. We hope to have another opportunity to restore your confidence and provide you with the seamless, personalized hospitality you deserve. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Jutima S., Thank you for returning to Mövenpick Asara Resort & Spa, Hua Hin and for sharing your feedback with us. We are pleased to know that you continue to appreciate our spacious and comfortable accommodation. However, we sincerely apologize for the discomfort caused by our housekeeping team entering your room and placing bed linen on the couch while you were still there after requesting check-out. This is not the experience we wish to provide, and we will share your feedback with the relevant team to reinforce proper procedures and guest privacy. We also appreciate your comments regarding cleanliness, breakfast, and our service, which will help us identify areas for improvement. Thank you for your continued support as an ALL Accor Classic member. We hope to have another opportunity to welcome you back and provide a more enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Allison F., It was a pleasure to welcome you to Mövenpick Asara Resort & Spa, Hua Hin, and we sincerely appreciate you taking the time to share such detailed and constructive feedback following your recent stay with us. We are pleased to know that you enjoyed your accommodation and cleanliness, and we are especially happy to hear that our team member at the bar provided you with such a positive experience. Your kind recognition will certainly be shared with her. At the same time, we sincerely apologize for your experience at our Thai restaurant. We understand your concern regarding the interaction with our team member when your party arrived for your 8:30 p.m. reservation. We are sorry if you felt unwelcome or that your arrival was treated as an inconvenience. This is certainly not the level of warm and professional hospitality we expect from our team. Your feedback has been shared with the relevant department for review and follow-up. We also greatly appreciate your detailed observations regarding the fish and water quality in our lagoon. Your concerns regarding aeration, filtration, water quality, and the wellbeing of the fish are important to us. We have shared your comments with our Engineering and relevant operational teams for further assessment and appropriate action. We have also noted your feedback regarding the breakfast selection and understand that you would have appreciated greater variety and more options. Your comments will be shared with our culinary team for further consideration. Thank you once again for your honest and constructive feedback. We truly value your observations, as they help us identify areas where we can improve our facilities and services. We hope to have the opportunity to welcome you back to Mövenpick Asara Resort & Spa, Hua Hin, and provide you with a more enjoyable and memorable experience in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Warren C., It was a pleasure to welcome you to Mövenpick Asara Resort & Spa, Hua Hin, and we truly appreciate you taking the time to share your wonderful feedback following your birthday stay. We are delighted to know that you had such an enjoyable two days with us and that our professional and courteous team contributed to making your birthday celebration a memorable one. It is especially wonderful to hear that you wished you could have stayed longer and that you are looking forward to returning. We are also pleased to know that you were satisfied with your accommodation, cleanliness, arrival and departure experience, and the service provided by our team. Your kind recognition of the entire team is greatly appreciated and will certainly be shared with everyone. As a valued ALL Accor Gold member, we are especially grateful for your continued loyalty and for your 9/10 recommendation of both our resort and the ALL Accor loyalty program. We also noted your feedback regarding our breakfast selection, WiFi, and sustainability initiatives, and truly appreciate your comments as they help us continue to improve our guest experience. We look forward to welcoming you back to Mövenpick Asara Resort & Spa, Hua Hin, for a longer and equally memorable stay on your next visit. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Andrew C., It was a pleasure to welcome you and your partner to Mövenpick Asara Resort & Spa, Hua Hin, and we are delighted to know that you enjoyed a relaxing and comfortable stay with us. We are pleased that you enjoyed your private pool villa, our gardens, and the warm hospitality from our team. It is especially wonderful to hear your kind recognition of Rin from our House Keeping team for taking care of your room, as well as Sky our bartender and our Reception and Restaurant teams. We will be happy to share your compliments with them. We also appreciate your comments regarding the air conditioning. Although you did not have the opportunity to have it checked during your stay, we will share this feedback with our Engineering team for awareness and follow-up. Your thoughtful suggestions regarding our sustainability practices are also greatly appreciated. We agree that clear communication with guests is important when introducing initiatives such as towel-reuse program, and your comments will be shared with the relevant team for consideration. We are pleased that you would recommend our resort and hope to welcome you and your partner back to Mövenpick Asara Resort & Spa, Hua Hin, on your next visit. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Pongpat K., Thank you very much for choosing to stay with us and for sharing your feedback following your recent stay at Mövenpick Asara Resort & Spa, Hua Hin. We are pleased to know that you appreciated the convenience of the ALL Accor App, our WiFi, cleanliness, and the service provided by our team. We also truly appreciate your continued loyalty as an ALL Accor Gold member. At the same time, we are sorry that the condition and humidity of the room did not fully meet your expectations. We appreciate your suggestion regarding room renovation and your feedback about the check-in time. Your comments have been shared with the relevant teams for further review and improvement. Thank you once again for your honest feedback and continued support. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Ananda L., Thank you very much for choosing to stay with us and for taking the time to share such detailed and constructive feedback following your recent stay at Mövenpick Asara Resort & Spa, Hua Hin. We are pleased to hear that you found our team lovely, attentive, and informative, and we are especially grateful for your kind mention of Khun Joe. (Maybe Joey our Guest Experience Manager) We will certainly share your appreciation with him and the team. We are also glad that you appreciated the chef's willingness to prepare something especially for you and enjoyed our sustainability initiatives during your stay. At the same time, we sincerely apologies that several aspects of your experience did not meet your expectations. We fully understand your concerns regarding the condition and maintenance of the villa, including the mattress, pool and surrounding patio area, outdoor furniture, foliage, and the privacy concern caused by the gap in the fence. We are also sorry that you had to contact our team more than once regarding room cleaning. Your comments regarding the breakfast selection, particularly the limited vegetarian choices and butter options, are also well noted. We appreciate your recognition of our chef's efforts, while understanding that the overall breakfast offering can still be improved. Your detailed feedback regarding the villa and pool area is particularly valuable. We will share these observations with our relevant Engineering, Housekeeping, Landscaping, and Food & Beverage teams for review and appropriate follow-up. Maintaining our villas and their private outdoor areas to the expected standard is important, and your comments help us identify areas requiring greater attention. We are grateful that, despite these shortcomings, you found our team welcoming and appreciated our commitment to sustainability. We sincerely hope that you will give us another opportunity to provide a more comfortable and enjoyable experience that better reflects the warm hospitality we aim to deliver. Thank you once again for your honest feedback and for your continued support of ALL Accor. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin