1. Elevator Noise: Rooms near the elevator need better soundproofing to block hallway noise. 2. Slow Hot Water: The shower takes far too long to heat up, which is uncomfortable in winter. 3. Privacy vs. View: The room design compromises privacy when enjoying the window view. 4. Lack of Hooks: Wall hooks for jackets/coats would be a helpful addition.

Wonderful. The staff were very gracious and friendly.

The hotel was beautiful and the room was as well. I would stay here again but the huge downside waa the terrible experience in the restaurant. We ate there twice. First breakfast one we had a bad experience with the one who welcomed us in. Took her sweet time without care for how long the line was. The server took forever to get to us just to get the order. Again zero consideration for how hungry we were or service. Same with billing out. Just bad experience. We ate there again at night. The one who welcomed us in was friendly and nice. But the experience of our server was terrible. Seemed not even interested to service us and took his time and zero urgency. You have such a wonderful hotel but this resto has really bad servers on the tables. I wouldnt stay here again just because i cant stand eating in your resto. Food was okay and nothing special. Hotel and everything else was great. Shower pressure could have been better.

The hotel is beautiful, the rooms are spacious and the pools, saunas and meditation rooms are fantastic. However, there was loud banging from the hvac system or something that made it impossible to sleep, the service needed refinement and the food at Parker was incredibly overpriced with very small portions. It also took 30 minutes for the water in the shower to heat up.

Bar staff in lobby bar were very inexperienced and turnaround time for drinks and service was very poor

After two stays at the Fairmont, we found the check in a little less organized.

This was our first trip to Banff and first stay at the Rimrock and our expectations were exceeded! The hotel staff members were extremely friendly and helpful from check-in through check-out, with suggestions for local hikes and activities. We appreciated the assistance of the team in Expeditions, who helped us rent e-bikes and plan our routes using the interactive map. We loved the Bathhouse area, especially the outdoor infinity pool and firepits. Our Wellness suite had a terrace with beautiful views of the mountains where we could enjoy the sunrise, sunset and even snowfall on the last day. The room was great, with plenty of space, modern decor and a very comfortable bed. The nightly turndown service was a lovely touch. Overall, a wonderful experience. We look forward to returning to the Rimrock in the future.

Every person who worked at the hotel was the kindest, most welcoming person

It was a wonderful stay with a comfortable room, beautiful views, and a superb pool/wellness area. The infinity pool is perfection!

The resort was beautiful and comfortable. My only negative was the food.

The renovation is beautiful and the pool area is very nice. More places to hang robes would be welcome both in the pool area and the room. Chairs were also needing snow cleared off. Appreciate that gluten free food is available for celiacs inbthe lounge. The power went out in half of our room which took some time to fix. There was also 2 pieces if glass in the entrance way when we first checked into our room. I stepped on a piece when I took my shoes off. It took alot of time at the front desk to get my billing properly adjusted and I had to come back to the desk 3 times to fix the mistakes. I asked for an email confirming changes were made and I did ask for additonal points after being bounced between people who were not able to fix my billing properly. As a diamond member I feel the service is a work in progress. It took awhile for my husband to get service in the lounge. I had extended my check out time with the front desk and still recieved 2 phone calls asking me if I needed assistance and to remind me I was over my check out time when I was in fact within the time allotted to me. The knock on the door reminding me I was due to check out was overkill especially when I extended my checkout time to take cancer medication. I did not need assistance with my luggage and had 5 minutes to go before my check out time was up. I was out on time but then it became an issue wheb I wanted to put my lunch on the room. It would appear there needs to be some training on an approach of how can we help you rather than feeling we are an inconvenience. Also, the pool staff were veey eager to clean up. We were outside in the pool. At 10 minutes to closing we came inside to zee my husband's robe and slippers had been taken by the staff. The robe had our room key. The initial response was oh sorry. When we asked if the staff member could go check for it we were met wirh some resistance. He did go and retrieved the robe but said there were no slippers. My husband walked back to our room barefoot. The rooms are well appointed. As noted above, additonal hooks for towels and robes in the bathroom would be appreciated. Many thanks for all the amenities. Appreciated that a GF option was provided. Juat to note that one server in the lounge brought bread thst she said was GF when we knew it wasnt because we had ordered the burrata the day before. Had i eaten the bread and trusted her, I would have been very sick. The details on food really matter! We will recommend to others but I hope the impression to be the most customer focused hotel remains a goal. Chad in banquets will be q good addition in the front reception area! He is an example of accor excellence!

gorgeous views

The hotel provides plenty of satisfying qualities, however they are overshadowed by the deficiencies encountered. There was no hot water on the first night of my stay, it was warm at best after running it for 5 minutes which I had timed. The second night was better, however it took about 2 minutes to reach temperature. The lighting in the bathroom around the mirror is poor, and the bathroom door would not stay open without placing something in front of it. The parkade smells of kitchen grease, which is likely from the kitchen exhaust being dumped into the parkade. The lounge service was extremely slow, clearly understaffed, but also junior employees probably new at bar service.

I am writing to share feedback regarding my recent one-night stay at the Rimrock, where my friends and I gathered to celebrate our belated birthdays. The initial check-in process was seamless, and I truly appreciated the professionalism of the gentleman who assisted us. He kindly informed me that, as I had booked under the Alberta Resident rate, I was entitled to a $50 food and beverage credit. Unfortunately, the quality of our experience declined shortly thereafter. Upon entering our room, we discovered it was inadequately stocked; there were only two sheets of toilet paper remaining, with no additional supply provided in the bathroom. Later that evening, we visited the lobby lounge for refreshments. After being seated and served water, we waited for over thirty minutes for our order to be taken. As no staff member approached us during this time, we ultimately felt compelled to leave. The service at check-out was equally disheartening. The associate appeared visibly annoyed and failed to inquire about our stay or offer any welcoming closing remarks. Furthermore, I discovered that the $50 credit had not been applied to my final bill. When I returned to the front desk to address this, the representative insisted that the credit only applies to two-night stays—a policy that contradicts the information stated on your website. Given that your rooms are priced at a premium of $600 or more per night, I expected a standard of hospitality commensurate with that value. Regrettably, the lack of attentiveness and the dismissive service we encountered fell far short of these expectations. I currently have a reservation booked for my husband’s birthday in January, but in light of this recent experience, I am seriously considering cancelling it. I hope you will take this feedback into account to ensure that future guests receive the professional and welcoming experience they deserve.

Beautiful hotel and location! Clean rooms and great staff.

I had a reception to attend and need to iron my shirt. I asked for an iron and ironing board. I waited over 35 minutes and it never came. I went to the reception and when came back later the iron and board was there. I expected better service.

I had an amazing stay at the Rimrock. From the moment I arrived, I felt very welcomed—from the kind and friendly bell team to the front desk agents and the seamless check-in experience. The room was fabulous, with one of the best views possible. The housekeeping and turndown service were both excellent. The food and service at Parker’s were amazing, and Social is a great place to hang out and relax. Overall, the level of service throughout the hotel is very high, and the staff are amazing, even though I noticed that there are quite a few new colleagues. A special shoutout to Pius and Elliott! I know they have only recently started working there, but both are such kind people, and I have no doubt they will do an amazing job. I would say the highlight of the hotel for me was the Bathhouse. I absolutely loved the infinity pool with its incredible view, as well as all the thoughtfully designed and placed saunas. It’s a fantastic space. There were only two minor inconveniences I wanted to mention, just as an FYI: 1. I had back-to-back reservations, and perhaps they were not linked or set up correctly, as someone from the housekeeping management team came to my room asking about check-out one day before my actual departure. 2. Quite a lot of water comes out of the shower while showering. Maybe it’s just me not knowing how to shower properly :), but I still think it might be worth having someone take a look at it. Neither of these things affected my experience at all. They are simply something to note for future guests. Once again, thank you for such a wonderful stay and experience. All the staff were amazing, and I truly enjoyed my time at the Rimrock! — Your fellow Heartist

Our first time staying at the hotel since the renovations. The rooms, restaurants and bathhouse look incredible. Everything has been modernized, but still has character. I was worried the reno would be too modern and lose on the signature charm RRH has to offer. I think the team did a fantastic job. The bathhouse was a highlight of our stay! I appreciated that it is included. It reminded me of a mini Basin Glacial Waters without the hefty price tag. My only concern is that this is meant to be a relaxing atmosphere. The sounds of children having meltdowns and tantrums doesn’t really embody the tranquil feeling I would expect. I understand this hotel is trying to position itself as an adult friendly resort. I would recommend an age requirement or maybe only allowing children during certain times of the day. Though we didn’t have dinner in the restaurants, we had a quick peak. The menus you look great, I love all of the local and regional ingredients. It looks intentionally sourced, as opposed to purely ordering from GFS. The breakfast was delicious. I had the avocado toast, my partner the classic breakfast. They came out within 10 minutes, perfect temperatures and seasoned well. The staff were all very friendly. Special shout out to our breakfast Server, Jordan! Also really appreciate the private shuttle to the Banff springs for our dinner reservation. We had planned on taking the shuttle but didn’t realize the shuttle schedule had changed, and the last one was ended at 17:10. Banff springs has always been our favourite hotel in the CWMR. But now, we are seriously rethinking our rankings! Thank you so much for a fantastic stay, and congratulations on a successful renovation!

Excellent