Grand Mercure Wakayama Minabe Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.2/5 1,302 reviews

Best price
guarantee
Grand Mercure Wakayama Minabe Resort & Spa - Image 1
Grand Mercure Wakayama Minabe Resort & Spa - Image 2
Grand Mercure Wakayama Minabe Resort & Spa - Image 3
Grand Mercure Wakayama Minabe Resort & Spa - Image 4
348 Omezudomari Oaza Yamauchi, Minabe cho, Hidaka gun, 645-0012 WAKAYAMA, Japan

Description

Hotel extras

  • Sea-view rooms with modern or Japanese-style décor. Certified Welcome Baby hotel for families.

  • Our family-friendly resort in Wakayama Minabe is next to a charming beachfront park.

  • Enjoy breakfast and dinner buffet-style, with seasonal dishes including local foods.

  • Book spa experiences in Wakayama Minabe including outdoor onsen baths.

  • Choose an all-inclusive package with dinner, breakfast, drinks, onsen, and activities.

Our accommodation(s)

Hotel location

Grand Mercure Wakayama Minabe Resort & Spa

348 Omezudomari Oaza Yamauchi, Minabe cho, Hidaka gun
645-0012 WAKAYAMA
Japan

GPS:33.76844, 135.30169

Telephone
Fax +81 739-72-5757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,302 reviews

Customer review rating 3.5/5

Siu F. C. Families - Confirmed reviews ALL

Too crowded in lounge area. Variety of snacks at lounge is limited.

Thank you for staying with us and for sharing your feedback. We are delighted to hear that you enjoyed the ocean view from our hotel. On the other hand, we apologize that the lounge area felt too crowded during your stay and that the variety of snacks did not meet your expectations. We appreciate your valuable comments and will share them with our team as we continue working to improve our guest experience. Thank you once again for your feedback. We hope to welcome you back in the future. Grand Mercure Wakayama Minabe Resort & Spa

Customer review rating 1.5/5

Koji K. Business - Confirmed reviews ALL

1. It was very awkward to keep facing a female staff sitting nearby the entrance of the men’s bath while I was walking toward there after I went through the first door. Why is she there?? I don’t think it’s necessary. 2. I felt extremely embarrassed when a female staff suddenly came into the men’s bath and talked to me (totally naked) reminding the closing time 30 minutes prior. It was unnecessary. If necessary, remind us just 5 minutes prior to the closing time. 3. A female staff started cleaning in the changing room 15 minutes prior to the closing time. Why couldn’t she wait 15 minutes?? 4. The front desk staff made an error in the date of the payment receipt.

Thank you for staying with us and for taking the time to share your feedback. We sincerely apologize for the discomfort and embarrassment you experienced during your visit to the men's bath area. In particular, the presence of a female staff member near the entrance, entering the men's bath to announce the closing time, and beginning cleaning activities before the facility had closed were all situations that should have been handled with greater consideration for our guests' privacy and comfort. We also apologize for the error on your payment receipt issued by our front desk staff. We take your comments very seriously and will use them as an opportunity to strengthen staff training and review our operational procedures to ensure greater awareness of guest privacy, appropriate timing of facility announcements, and accuracy in guest services. Thank you for bringing these matters to our attention. We appreciate your valuable feedback and will work to improve our service moving forward. Grand Mercure Wakayama Minabe Resort & Spa

Customer review rating 5.0/5

Nattapol A. Couples - Confirmed reviews ALL

Good room, Good facilities, Good price

Thank you very much for staying with us. We are delighted to hear that you were satisfied with the room, facilities, and overall value of your stay. Your kind comments encourage all of our staff, and we will continue striving to provide a comfortable and enjoyable experience for every guest. We truly appreciate your feedback and look forward to welcoming you again in the future.

Customer review rating 5.0/5

Nattakran K. Families - Confirmed reviews ALL

As a Premium member, I really felt well taken care of by the hotel. The overall experience was great, and the view from the hotel was beautiful. I used a suite night upgrade, and the room was very spacious and comfortable. The welcome amenities were thoughtfully prepared, with a nice variety of quality local products—thank you for that. Breakfast was good, and the lounge was excellent. I especially liked that they served beer until late at night, while many hotels usually stop much earlier. The onsen was also one of the best parts of the stay.

Thank you very much for staying with us and for sharing your wonderful feedback. We are truly delighted to hear that you felt well taken care of as a Premium member and that your overall experience was enjoyable. It is also our pleasure to know that you were satisfied with the suite upgrade and found the room spacious and comfortable. We greatly appreciate your kind words regarding the welcome amenities, breakfast, and lounge. We are especially glad you enjoyed the variety of local products and the extended beer service in the lounge. Furthermore, we are delighted that the onsen was one of the highlights of your stay and that you were able to relax and unwind. Your generous feedback is a great encouragement to our team, and we will continue striving to provide memorable experiences for all our guests. We look forward to welcoming you again in the near future.

Customer review rating 3.5/5

Satoko S. Families - Confirmed reviews ALL

Overall it was okay, but dining service can be improved.

Thank you very much for staying with us. We are pleased to hear that you found our pricing affordable and that your overall stay was satisfactory. At the same time, we sincerely appreciate your feedback regarding the dining service. We will take your comments into consideration as we continue working to improve our service quality and guest experience. We hope to have the pleasure of welcoming you again in the future.

Other web-users rate our hotel

  • 533 reviews 6.9/10 Location
  • 1,997 reviews 8.1/10 Room
  • 1,248 reviews 7.1/10 Service
  • 12 reviews 4.4/10 WiFi
  • 2,376 reviews 7.9/10 Food
  • 743 reviews 8.3/10 Bar
  • 545 reviews 8.6/10 Breakfast
  • 469 reviews 5.9/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

Mercure Wakayama Kushimoto Resort & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 (513 reviews)

At 55.088 km

See the hotel
All our hotels in Wakayama Hotels