Mercure Kyoto Miyazu Resort & Spa 3 stars

Customer review rating (ALL Rating) 3.9/5 118 reviews

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58, Koaza Iwamoto, Aza Tai Miyazu shi, 626-0068 KYOTO, Japan

Description

Hotel extras

  • Book a room with a sea view at our resort hotel in Miyazu.

  • Stay in our hot spring hotel in Kyoto with open-air onsen and indoor public baths.

  • Explore the coastline of Wakasa Bay and relax on golden sand beaches.

  • Book an all-inclusive package at our restaurant in Kyoto Miyazu to sample local cuisine.

  • Visit ancient shrines and temples, or drive to the top of Mt. Nariai for panoramic views.

Our accommodation(s)

Hotel location

Mercure Kyoto Miyazu Resort & Spa

58, Koaza Iwamoto, Aza Tai Miyazu shi
626-0068 KYOTO
Japan

GPS:35.57873, 135.23421

Telephone
Fax +81 772-25-1377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Locavore

Our buffet restaurant Locavore is a contemporary space featuring big windows so you can enjoy stunning views. Sample the best of Miyazu dining with fresh, seasonal ingredients, and a menu that's always evolving, with free-flowing drinks included.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  118 reviews

Good food good service

Customer review rating 3.0/5

Worawut Business - Confirmed reviews ALL

I like the hotel very much. The restaurant is very impressive. The food is delicious and diverse. But there is something that I am very confused about and dissatisfied with. This is the first time I have chosen a Japanese-style room. Why do I have to make the bed myself?

Dear Guest, Thank you for staying at Mercure Kyoto Miyazu Resort & Spa. We are delighted to hear that you enjoyed our restaurant and dining experience. On the other hand, we sincerely apologize for any confusion or inconvenience regarding the futon in the Japanese-style room. At our hotel, guests staying in Japanese-style rooms are asked to set up their own futons. We appreciate your understanding. We look forward to welcoming you again in the future. Mercure Kyoto Miyazu Resort & Spa Front Desk

Good and Relaxing Stay

Customer review rating 4.5/5

Iris Solo - Confirmed reviews ALL

Stayed for 2 nights to explore Amanohasidate and surrounding. The hotel was far from station, but free shuttle bus provided. There is an onsen which is good and relaxing.

Dear Guest, Thank you very much for staying at Mercure Kyoto Miyazu Resort & Spa. We also sincerely appreciate your loyalty of the Accor Group. We are delighted to hear that you enjoyed sightseeing in Amanohashidate and had a comfortable stay at our hotel. It is wonderful to know that you were able to relax in our onsen. As our hotel is located a bit far from the station, we are glad to hear that you were able to make use of our complimentary shuttle bus. We will continue striving to enhance our services to ensure an even more pleasant stay for our guests. All of our staff look forward to welcoming you again. Best Regards, Mercure Kyoto Miyazu Resort & Spa Front Desk

Issue on payment and check-in process

Customer review rating 1.5/5

Steven Couples - Confirmed reviews ALL

I was paid (using my American Express Credit Card) when I make my reservation, and I've also received an email one day ahead my stay and asked me for online check-in. I've follow all the steps: filling in my details, scan my passport, etc. then I've got a confirmation email and asked my to collect my key once arrive the hotel. However, once I've arrive the hotel, the front desk asked my to check-in again, filling in info, copy passport, etc. and telling me that my payment was rejected (without any prove) and ask me to paid again. Further on, I cannot believe the duty manager of your hotel know ZERO English, but require a junior staff for translation. it was bugging me for quite some time, and I was tired, which makes me a really bad experience first time at Accor hotel.

Dear Guest, Thank you very much for choosing to stay at Mercure Kyoto Miyazu Resort & Spa and for sharing your detailed feedback. We sincerely apologize for the inconvenience you faced during the check-in process. We understand how frustrating it must have been to repeat steps you had already completed online, especially after a long journey. While we strive to provide a seamless experience, our current system requires all guests, even those who have completed online check-in, to finalize their registration at the front desk. This process includes verifying documents and payments as per our operational policies. We are also deeply sorry for the confusion regarding your payment and for any lack of clear communication on our part. Your feedback regarding the language barrier is also noted, and we regret that this added further inconvenience to your experience. Please know that your comments have been taken seriously, and we will continue to review our processes and work towards improving communication and providing clearer explanations about our procedures to minimize such situations in the future. Once again, we apologize for not meeting your expectations and for the frustration caused. We hope that you might give us another opportunity to provide you with a more comfortable and satisfying stay in the future. Front Desk Mercure Kyoto Miyazu Resort & Spa

Delicious food

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Amazing service and amenities.

Dear Guest, Thank you very much for choosing to stay at Mercure Kyoto Miyazu Resort & Spa. We are delighted to hear that you appreciated the wooden keycards and toiletries, and we are also grateful for your kind words regarding our service and amenities. Our team works hard to ensure a memorable and comfortable experience for all of our guests, and your feedback is truly rewarding. We will continue to improve our services to make every stay as exceptional as possible. We look forward to welcoming you back in the future. Front Desk Mercure Kyoto Miyazu Resort & Spa

Spacious environment.

Customer review rating 4.0/5

Carol Couples - Confirmed reviews ALL

Relaxing environment for tourists.

Dear GUEST, Thank you for choosing our hotel and sharing your feedback. We are delighted to hear that you enjoyed the spacious and relaxing environment during your stay. Providing a comfortable and serene atmosphere for our guests is one of our top priorities, and your kind words motivate us to continue offering exceptional service. We hope to have the pleasure of welcoming you back on your next visit. Thank you once again for staying with us! Yours sincerely, Front Desk Clerk Mercure Kyoto Miyazu Resort & Spa

Other web-users rate our hotel

  • 464 reviews 6.5/10 Location
  • 1,280 reviews 8/10 Room
  • 817 reviews 6.4/10 Service
  • 1,369 reviews 7.7/10 Food
  • 516 reviews 9/10 Value
  • 407 reviews 8.5/10 Bar
  • 402 reviews 8.8/10 Breakfast
  • 387 reviews 5.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.