Mercure Kyoto Miyazu Resort & Spa 3 stars

Customer review rating (ALL Rating) 3.9/5 79 reviews

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58, Koaza Iwamoto, Aza Tai Miyazu shi, 626-0068 KYOTO, Japan

Description

Our accommodation(s)

Hotel location

Mercure Kyoto Miyazu Resort & Spa

58, Koaza Iwamoto, Aza Tai Miyazu shi
626-0068 KYOTO
Japan

GPS:35.57873, 135.23421

Telephone
Fax +81 772-25-1377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

LOCAVORE

You can enjoy your meal surrounded by the beautiful scenery spread out before you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  79 reviews

Great stay and breakfast

Customer review rating 5.0/5

T. W. Q. Families - Confirmed reviews ALL

Room was clean and nice, breakfast was great and so was the onsen. I left my bag in the hotel room, and the staff helped me to keep my bag and forwarded it to my next destination. Great service overall and we enjoyed it very much. Thank you!

Dear GUEST, Thank you very much for staying with us and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay, found your room clean and comfortable, and had a great experience with our breakfast and onsen. It is also heartwarming to know that our staff could assist you in retrieving and forwarding your bag. Providing excellent service to our guests is our top priority, and we are glad we could help make your trip smoother. We sincerely appreciate your kind words and look forward to welcoming you back on your next visit. Thank you once again for choosing our hotel! Yours sincerely, Front Desk Clerk Mercure Kyoto Miyazu Resort & Spa

Convenient location with affordable price

Customer review rating 3.5/5

K. B. K. Families - Confirmed reviews ALL

Although we booked a non-smoking room, the room we were assigned had a smoking smell. Luckily, when we surfaced this to the counter, they immediately and without difficulty, offered to change the room for us. The second room was much better, and we had a much better time there. The location was convenient to travel to Kyoto. The reservation was relatively affordable, but had the same buffet as the rest of the Mecure chain.

Dear GUEST, Thank you for choosing to stay with us and for sharing your feedback. We are truly sorry that your first room had a lingering smell of smoke, despite our non-smoking policy across all rooms. Occasionally, a previous guest may mistakenly smoke in the room, and while we conduct thorough deodorizing in such cases, it seems some odor remained this time. We sincerely apologize for this oversight and are glad we could quickly provide you with a more comfortable room. As for the buffet, you are correct in noting that it follows the Mercure group's standard offerings. However, we also aim to incorporate local flavors and offer a few regional specialties within this selection, hoping to add a unique touch to your experience. Thank you again for your valuable comments, and we hope to welcome you back for an even more pleasant stay in the future. Yours sincerely, Front Desk Clerk Mercure Kyoto Miyazu Resort & Spa

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Initially we had difficulty booking dinner a few days before we arrived and there was lots of confusion and misunderstandings with strange arrangements. However someone rang to sort things out and offered us a a reduction in price and a very good deal. But to start with the staff were unhelpful so we appreciated the call and follow up which was very helpful.

Dear GUEST, Thank you for your honest feedback regarding your recent stay with us. We apologize for the initial challenges and misunderstandings you experienced with booking your dinner reservation. We understand how frustrating this must have been and are sorry for any inconvenience it caused. We're pleased to hear that our team was able to follow up with you, offering a resolution that helped enhance your experience. We truly appreciate your patience and understanding and are glad that our efforts to make it right had a positive impact on your stay. We look forward to welcoming you back for an even smoother experience in the future. Yours sincerely, Front Desk Clerk Mercure Kyoto Miyazu Resort & Spa

Remote resort

Customer review rating 2.5/5

Sarasate E. Couples - Confirmed reviews ALL

Good view Far from a city

Dear GUEST, Thank you very much for your stay in our hotel and sharing your review with us. We’re pleased to hear you enjoyed the beautiful views at our resort. As our hotel is situated on a scenic hilltop peninsula, about a 10-minute drive from the city, it may feel slightly remote in terms of access. However, this location allows us to offer a peaceful setting surrounded by nature, away from the bustle of the city. We hope you found it a refreshing escape, and we look forward to welcoming you back for another tranquil stay. Yours sincerely, Front Desk Clerk Mercure Kyoto Miyazu Resort & Spa

Overnight stop

Customer review rating 4.0/5

Perfect G. Families - Confirmed reviews ALL

Very please with the hotel. Staff we great, even though it took some time for the checkin to complete as the operator was new.

Dear GUEST, Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted to hear that you were pleased with your stay and found our staff to be accommodating. We apologize for the slight delay during check-in, as one of our newer team members assisted you. We appreciate your patience and understanding, and we will continue to work on providing a smooth experience for all our guests. We look forward to welcoming you back in the future. Yours sincerely, Front Desk Clerk Mercure Kyoto Miyazu Resort & Spa

Other web-users rate our hotel

  • 403 reviews 6.3/10 Location
  • 1,105 reviews 7.7/10 Room
  • 687 reviews 6.1/10 Service
  • 1,163 reviews 8/10 Food
  • 583 reviews 7.1/10 Vibe
  • 398 reviews 8.7/10 Value
  • 356 reviews 8.9/10 Breakfast
  • 346 reviews 5.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.