Mercure Kyoto Miyazu Resort & Spa 3 stars

Dear Guest, Thank you for staying at Mercure Kyoto Miyazu Resort & Spa. We are delighted to hear that you enjoyed our restaurant and dining experience. On the other hand, we sincerely apologize for any confusion or inconvenience regarding the futon in the Japanese-style room. At our hotel, guests staying in Japanese-style rooms are asked to set up their own futons. We appreciate your understanding. We look forward to welcoming you again in the future. Mercure Kyoto Miyazu Resort & Spa Front Desk

Dear Guest, Thank you very much for staying at Mercure Kyoto Miyazu Resort & Spa. We also sincerely appreciate your loyalty of the Accor Group. We are delighted to hear that you enjoyed sightseeing in Amanohashidate and had a comfortable stay at our hotel. It is wonderful to know that you were able to relax in our onsen. As our hotel is located a bit far from the station, we are glad to hear that you were able to make use of our complimentary shuttle bus. We will continue striving to enhance our services to ensure an even more pleasant stay for our guests. All of our staff look forward to welcoming you again. Best Regards, Mercure Kyoto Miyazu Resort & Spa Front Desk

Dear Guest, Thank you very much for choosing to stay at Mercure Kyoto Miyazu Resort & Spa and for sharing your detailed feedback. We sincerely apologize for the inconvenience you faced during the check-in process. We understand how frustrating it must have been to repeat steps you had already completed online, especially after a long journey. While we strive to provide a seamless experience, our current system requires all guests, even those who have completed online check-in, to finalize their registration at the front desk. This process includes verifying documents and payments as per our operational policies. We are also deeply sorry for the confusion regarding your payment and for any lack of clear communication on our part. Your feedback regarding the language barrier is also noted, and we regret that this added further inconvenience to your experience. Please know that your comments have been taken seriously, and we will continue to review our processes and work towards improving communication and providing clearer explanations about our procedures to minimize such situations in the future. Once again, we apologize for not meeting your expectations and for the frustration caused. We hope that you might give us another opportunity to provide you with a more comfortable and satisfying stay in the future. Front Desk Mercure Kyoto Miyazu Resort & Spa

Dear Guest, Thank you very much for choosing to stay at Mercure Kyoto Miyazu Resort & Spa. We are delighted to hear that you appreciated the wooden keycards and toiletries, and we are also grateful for your kind words regarding our service and amenities. Our team works hard to ensure a memorable and comfortable experience for all of our guests, and your feedback is truly rewarding. We will continue to improve our services to make every stay as exceptional as possible. We look forward to welcoming you back in the future. Front Desk Mercure Kyoto Miyazu Resort & Spa

Dear GUEST, Thank you for choosing our hotel and sharing your feedback. We are delighted to hear that you enjoyed the spacious and relaxing environment during your stay. Providing a comfortable and serene atmosphere for our guests is one of our top priorities, and your kind words motivate us to continue offering exceptional service. We hope to have the pleasure of welcoming you back on your next visit. Thank you once again for staying with us! Yours sincerely, Front Desk Clerk Mercure Kyoto Miyazu Resort & Spa