Mercure Saga Karatsu Resort 5 stars

Customer review rating (ALL Rating) 4.1/5 258 reviews

Mercure Saga Karatsu Resort - Image 1
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Description

Hotel extras

  • Enjoy the beautiful Hamasaki Coast with its sandy beaches, shallow waters, and pine trees.

  • Relax in one of our spacious rooms or suites with ocean or river view rooms available.

  • A popular hotel for families in Saga Karatsu with lots of child-friendly attractions nearby.

  • Our resort hotel in Saga Karatsu features an onsen-style public bath.

  • Our Saga Karatsu hotel blends traditional Japanese and modern décor.

Our accommodation(s)

Hotel location

Mercure Saga Karatsu Resort

4-9-20, Higashikaratsu, Karatsu shi
847-0017 SAGA
Japan

GPS:33.44812, 129.9876

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Locavore

At Locavore, we offer a seasonal menu based on local ingredients for those who want to enjoy authentic Saga Karatsu dining. Choose from a range of Japanese and international dishes, served buffet style, in our restaurant with ocean and river views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  258 reviews

Customer review rating 0.5/5

S. S. H. Families - Confirmed reviews ALL

一位沒禮貌的員工足以讓我對貴飯店的整體印象跌入谷底。

非常感謝您選擇入住梅爾基爾佐賀唐津度假酒店。 同時,我們對於在您的入住期間,因我們的工作人員的應對方式,給您帶來了不愉快與不信任的感受,深感抱歉。 本酒店對於在大廳及其他公共區域的餐飲外帶及攜帶物品,出於衛生管理及對其他顧客公平的考量,會有一定的限制。因此,在餐飲提供的時候,原則上我們會請顧客使用酒店所提供的容器。 該名員工是基於這項規定進行處理,但由於傳達方式極為不當,且態度具有威脅性,以及語言能力的不足,無意中讓您感受到侮辱,這點我們深感遺憾,並且對於這一點的教育不足進行深刻反省。 特別是考慮到您因環保意識而使用自備杯子,我們應該更加尊重您文化背景與習慣的差異,以更有禮貌且細心的方式來解釋,避免讓您的寶貴時間受到不愉快的影響。對此,我們深感歉意。 未來我們將不僅根據手冊進行操作,而是徹底進行再教育,確保每一位員工能夠提供更為靈活、細心且尊重顧客的服務。同時,我們也會進一步強化對非母語為英語的員工的服務培訓,提升接待能力,確保所有顧客都能理解並享受安全、安心的服務。 關於您提到的環保措施,我們也將視為寶貴的意見,並在未來的運營中認真考量並加以改進。 再次感謝您提供寶貴的意見,我們對於此次未能提供符合期望的舒適住宿深感抱歉。 梅爾基爾佐賀唐津度假酒店

Customer review rating 5.0/5

Chi Y. T. Families - Confirmed reviews ALL

My family was well taken care of by all the staffs. Thanks!!

Thank you very much for staying with us and for your kind words. We are truly grateful for your compliments about our staff. It brings us great joy to know that you and your family had a comfortable and enjoyable stay. We look forward to welcoming you back again soon!

Customer review rating 4.5/5

Yoko O. Families - Confirmed reviews ALL

食事、お部屋が良かった

このたびはご宿泊いただき、またお食事やお部屋についてご満足いただけたこと、大変嬉しく思っております。 お客様に快適にお過ごしいただけたことが、私たちにとって何よりの励みです。今後も変わらぬサービスを提供できるよう努めてまいりますので、ぜひまたのご来館を心よりお待ちしております。

Good Stay!

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Love this place. I didn’t have dinner here but loved the newly renovated room, thanks for upgrading me.

Thank you very much for staying at Mercure Saga Karatsu Resort. We also sincerely appreciate your kind and heartwarming feedback. We are delighted to hear that you enjoyed the newly renovated room. It is also a great encouragement to our staff to know that you were pleased with the room upgrade. We hope that on your next visit, you will have the opportunity to enjoy our signature dining experience as well. All of us look forward to welcoming you again in the near future.

the room was too hot and not very clean

Customer review rating 2.5/5

Vivi Families - Confirmed reviews ALL

The room doesn't have Air conditioner adjustment and was too hot. The room was not very clean neither.

Thank you very much for staying at Mercure Saga Karatsu Resort. We also sincerely appreciate you taking the time to share your valuable feedback with us. We understand that you were not fully comfortable with the room temperature control and cleanliness, and we take your comments seriously as helpful input for our improvement. Due to the specifications of our facilities, there are certain aspects that may not be easily adjusted immediately, but we will be sharing your feedback internally and considering ways to improve. We will continue striving to enhance our services so that all our guests can enjoy a more comfortable stay. All of our staff look forward to welcoming you again in the future.

Other web-users rate our hotel

  • 261 reviews 8.1/10 Location
  • 648 reviews 7.8/10 Room
  • 454 reviews 8/10 Service
  • 9 reviews 5.9/10 WiFi
  • 390 reviews 7.2/10 Vibe
  • 268 reviews 9.5/10 Breakfast
  • 172 reviews 9.1/10 Bar
  • 154 reviews 7.1/10 Cleanliness

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