Mercure Saga Karatsu Resort 5 stars

Customer review rating (ALL Rating) 4.3/5 800 reviews

Mercure Saga Karatsu Resort - Image 1
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Description

Hotel extras

  • Enjoy the beautiful Hamasaki Coast with its sandy beaches, shallow waters, and pine trees.

  • Relax in one of our spacious rooms or suites with ocean or river view rooms available.

  • A popular hotel for families in Saga Karatsu with lots of child-friendly attractions nearby.

  • Relax in our onsen-style public bath and the accompanying relaxation lounge.

  • Enjoy alcoholic and non-alcoholic drinks and snacks at the complimentary lounge.

Our accommodation(s)

Hotel location

Mercure Saga Karatsu Resort

4-9-20, Higashikaratsu, Karatsu shi
847-0017 SAGA
Japan

GPS:33.44812, 129.9876

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  800 reviews

Customer review rating 4.0/5

Shiu M. C. Couples - Confirmed reviews ALL

The front desk staff provided professional check-in service, and the breakfast quality was very good. However, the lounge environment, facilities, and food need improvement—especially the indoor and outdoor lounge areas. It’s hard to feel like you’re actually staying in a high-quality hotel when you’re there.

Thank you very much for choosing Mercure Saga Karatsu Resort and for taking the time to share your valuable feedback with us. We are truly honored to receive your kind comments regarding the professionalism of our front desk staff and the quality of our breakfast. At the same time, we sincerely appreciate your valuable feedback concerning the atmosphere, facilities, and food offered in our lounge. Your insights will serve as an important reference as we continue to review and enhance our spaces and services. We remain committed to making ongoing improvements to provide a more comfortable and satisfying resort experience for our guests. We would be delighted to welcome you again should you visit Karatsu in the future. All of us look forward to serving you again.

Customer review rating 4.5/5

Lai Y. I. C. Couples - Confirmed reviews ALL

Comfortable stay, very family friendly. Love the breakfast.Just that rooms are a little outdated.

Thank you very much for choosing to stay at Mercure Saga Karatsu Resort. We would also like to sincerely thank you for taking the time to share your feedback with us. We are delighted to hear that you had a comfortable stay and that you enjoyed our breakfast. We strive to ensure our breakfast offers both quality and variety so that our guests can start their day in a pleasant way, and your kind comments are truly encouraging for our team. Regarding the guest rooms, some areas may reflect the character and history of a facility that has been carefully maintained over many years. Nevertheless, we are committed to providing a comfortable environment through daily cleaning and ongoing maintenance. Your valuable feedback will be taken into consideration as we continue to maintain and improve our facilities. Should you have the opportunity to visit the area again, we would be most pleased to welcome you back. All of us look forward to serving you again. Mercure Saga Karatsu Resort

Customer review rating 3.5/5

Tomohisa S. Families - Confirmed reviews ALL

Karatsu is good place for tourists and enjoyed stay for 2 nights in mercure. Free flow drink from 5pm ish but too many people. It doesnt have capacity to serve all guests. However, food quality you cannot expect much. Its mercure quality only., not 5 stars.

Thank you very much for staying at Mercure Saga Karatsu Resort and for sharing your valuable feedback. We are delighted to hear that you enjoyed your stay and the sightseeing in Karatsu. We also sincerely appreciate your kind words regarding the view from your room and the cleanliness of our accommodations. At the same time, we have taken note of your comments regarding the lounge service and the dining experience. Your feedback is very valuable and will be used as a reference to improve our service, including the way we provide our offerings and the menu options, so that all our guests can enjoy a comfortable and pleasant experience. We will continue striving to provide a hotel environment where all guests can feel safe and comfortable. Thank you once again for sharing your valuable feedback.

Customer review rating 3.0/5

Ploypichcha A. Families - Confirmed reviews ALL

Firstly, the hotel reception is okay since they can speak english fluently (since they're foreigners) the Japanese room type is good. But the Western style somehow look very old and cramped especially when book the room for 4 and got the sofa transform into a bed and got 1 extra bed so in total 4 beds in a weird layout(that's make room felt smaller). For onsen there's only indoor no outdoor, the facilities inside such as cream and hairdryer is so little that everyone need to queue up to use it. If you don't go to onsen in the room also don't have a lotion for you. The great things about this hotel is the location, centered of Karatsu ,near Karatsu castle ,good view. But from overall experience I rather prefer Munakata Mercure more even it's far away in the woods.

Thank you very much for choosing Mercure Saga Karatsu Resort and for taking the time to share your detailed feedback regarding your stay. We are pleased to hear your positive comments regarding our front desk staff, English communication, and the Japanese-style room. We also sincerely appreciate your kind words about our location and the view overlooking Karatsu Castle. At the same time, we truly value your feedback regarding the size and layout of the Western-style room, the amenities and facilities in the hot spring area, and the in-room amenities. Your comments will be carefully reviewed and used as valuable input for our future operations and service improvements. As our hotel offers various room types and facilities, we will continue to work toward providing clearer and more detailed information to our guests. Regarding reservation changes, we provide guidance in accordance with the terms and conditions of each plan. While we regret that we were unable to accommodate your request on this occasion, your feedback has been noted as an important point for future consideration. We have also shared your comments regarding cleanliness and email communication with the relevant departments, and we will continue to make efforts to provide a more comfortable stay and clearer, more efficient communication. We remain committed to enhancing our services so that guests from diverse backgrounds may enjoy a safe and pleasant stay. Thank you once again for sharing your valuable feedback.

Customer review rating 4.0/5

Kayla F. U. Couples - Confirmed reviews ALL

Despite outdated rooms, we had a comfortable stay. There was a wide selection of Japanese and Westerns options for breakfast. Staff were polite and helpful.

Thank you very much for staying at Mercure Saga Karatsu Resort. We are delighted to hear that you enjoyed a comfortable stay in the calm atmosphere of your room. We also sincerely appreciate your kind comments regarding our breakfast and the service provided by our staff. We will continue striving to enhance our services so that all guests can enjoy a pleasant and relaxing stay. We look forward to welcoming you again when you visit Karatsu in the future.

Other web-users rate our hotel

  • 427 reviews 8.6/10 Location
  • 1,047 reviews 7.8/10 Room
  • 745 reviews 8.4/10 Service
  • 10 reviews 7.5/10 WiFi
  • 675 reviews 7.1/10 Vibe
  • 425 reviews 9.4/10 Breakfast
  • 351 reviews 8.6/10 Value
  • 295 reviews 8.9/10 Bar

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