Mercure Saga Karatsu Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,260 reviews

Mercure Saga Karatsu Resort - Image 1
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Description

Hotel extras

  • Enjoy the beautiful Hamasaki Coast with its sandy beaches, shallow waters, and pine trees.

  • Relax in one of our spacious rooms or suites with ocean or river view rooms available.

  • A popular hotel for families in Saga Karatsu with lots of child-friendly attractions nearby.

  • Relax in our onsen-style public bath and the accompanying relaxation lounge.

  • Enjoy alcoholic and non-alcoholic drinks and snacks at the complimentary lounge.

Our accommodation(s)

Hotel location

Mercure Saga Karatsu Resort

4-9-20, Higashikaratsu, Karatsu shi
847-0017 SAGA
Japan

GPS:33.44812, 129.9876

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,260 reviews

Customer review rating 5.0/5

Norman Y. Families - Confirmed reviews ALL

Excellent service and first class experience. received a personally written note from the General Manager welcoming us during our stay. He even checked on us while we were having breakfast to make sure everything is in place. received the complimentary van service from the train station and vice versa during our stay

Customer review rating 5.0/5

Wendy J. C. Couples - Confirmed reviews ALL

Our stay at Saga Karatsu was an absolute pleasure. Kind, respectful staff who really went out of their way to make our experience fabulous! Loved the extra space and the opportunity to experience western/japanese room. Breakfast was a banquet…Konto was a wonderful man who really went the extra mile. He turned our breakfast banquet into an Extravaganza! Shuttle service was an absolute bonus too (It meant that I got to shop😜) Afternoon and evening drinks and snacks were much welcomed. The Mercure Hospitality really did shine! This opportunity is great because it allows us to enjoy the company of others. It really enhanced our stay!

Thank you very much for staying with us at Saga Karatsu and for sharing such a kind and thoughtful review. We are very pleased to hear that you enjoyed your spacious room and the combination of Western and Japanese-style accommodation. We are also delighted that our team’s service contributed positively to your stay. We are especially grateful for your kind words regarding breakfast, and we will be sure to share your comments with Kondo. Your recognition is truly encouraging for him. We are also glad to know that you were able to make use of the shuttle service and enjoy the drinks and light refreshments during your stay, and that these helped make your visit more comfortable. We sincerely appreciate your warm feedback and will continue striving to provide all our guests with a comfortable and memorable stay. We look forward to welcoming you again in the future.

Customer review rating 1.5/5

Mika M. Families - Confirmed reviews ALL

It’s not enough staffs so some food were empty until the almost end of the buffet. grille station sometimes no staff so you have to wait long time to order and then staff are came but they are not apologizing and not small at all.

Thank you for staying with us and for taking the time to share your feedback. We are sorry to hear that some dishes were not replenished promptly during breakfast, causing inconvenience during your visit. We also sincerely apologize for the wait at the grill station and for the lack of attentiveness shown by our staff. Your comments have been shared with our team, and we will review our staffing and service procedures to provide a smoother and more welcoming experience for our guests. Thank you for your valuable feedback. We will continue working to improve our services and hope to have the opportunity to welcome you again in the future.

Customer review rating 5.0/5

Heehwan K. Families - Confirmed reviews ALL

Me and my son stayed 2 nights at Mercure Saga Karatsu, and it was great. It was our 2nd times and wonderful calm city.

Thank you very much for choosing Mercure Saga Karatsu Resort and for taking the time to share your kind review. We are delighted to hear that you and your son enjoyed a pleasant two-night stay with us, and that this was already your second visit. It is truly gratifying to know that you appreciate the calm and charming atmosphere of Karatsu and felt satisfied with your stay. Your continued patronage means a great deal to all of us, and your warm words are a wonderful source of encouragement for our team. We sincerely look forward to welcoming you and your son again on your next visit, and we hope to provide you with another relaxing and memorable experience.

Customer review rating 5.0/5

Siu F. C. Friends - Confirmed reviews ALL

Room was spacious with sea view. The facility was adequate. It gave us a relaxing atmosphere when we stayed in this hotel

Thank you very much for staying at our hotel. We would also like to sincerely thank you for taking the time to share your kind feedback. We are truly delighted to hear that you were satisfied with the spaciousness of your room, the ocean view, and our facilities. It is our greatest pleasure to know that you were able to relax and enjoy your stay with us. We will continue striving to provide an even more comfortable experience for our guests. We sincerely look forward to welcoming you again in the future.

Other web-users rate our hotel

  • 539 reviews 8.5/10 Location
  • 1,389 reviews 7.8/10 Room
  • 947 reviews 8.3/10 Service
  • 13 reviews 6.7/10 WiFi
  • 842 reviews 6.9/10 Vibe
  • 554 reviews 9.2/10 Breakfast
  • 444 reviews 8.6/10 Value
  • 406 reviews 8.7/10 Bar

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