Mercure Saga Karatsu Resort 5 stars

Customer review rating (ALL Rating) 4.1/5 251 reviews

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Mercure Saga Karatsu Resort - Image 1
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4-9-20, Higashikaratsu, Karatsu shi, 847-0017 SAGA, Japan

Description

Hotel extras

  • Enjoy the beautiful Hamasaki Coast with its sandy beaches, shallow waters, and pine trees.

  • Relax in one of our spacious rooms or suites with ocean or river view rooms available.

  • A popular hotel for families in Saga Karatsu with lots of child-friendly attractions nearby.

  • Our resort hotel in Saga Karatsu features an onsen-style public bath.

  • Our Saga Karatsu hotel blends traditional Japanese and modern décor.

Our accommodation(s)

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Hotel location

Mercure Saga Karatsu Resort

4-9-20, Higashikaratsu, Karatsu shi
847-0017 SAGA
Japan

GPS:33.44812, 129.9876

Telephone
Fax +81 955-72-0120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Locavore

At Locavore, we offer a seasonal menu based on local ingredients for those who want to enjoy authentic Saga Karatsu dining. Choose from a range of Japanese and international dishes, served buffet style, in our restaurant with ocean and river views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  251 reviews

Good Stay!

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Thank you very much for staying at Mercure Saga Karatsu Resort. We also sincerely appreciate your kind and heartwarming feedback. We are delighted to hear that you enjoyed the newly renovated room. It is also a great encouragement to our staff to know that you were pleased with the room upgrade. We hope that on your next visit, you will have the opportunity to enjoy our signature dining experience as well. All of us look forward to welcoming you again in the near future.

the room was too hot and not very clean

Customer review rating 2.5/5

Vivi Families - Confirmed reviews ALL

Thank you very much for staying at Mercure Saga Karatsu Resort. We also sincerely appreciate you taking the time to share your valuable feedback with us. We understand that you were not fully comfortable with the room temperature control and cleanliness, and we take your comments seriously as helpful input for our improvement. Due to the specifications of our facilities, there are certain aspects that may not be easily adjusted immediately, but we will be sharing your feedback internally and considering ways to improve. We will continue striving to enhance our services so that all our guests can enjoy a more comfortable stay. All of our staff look forward to welcoming you again in the future.

Incident

Customer review rating 1.0/5

Anneliese C. Families - Confirmed reviews ALL

Thank you very much for staying at Mercure Saga Karatsu Resort and for taking the time to share your valuable feedback with us. We deeply acknowledge the discomfort caused during your stay when your children wished to enjoy table tennis, and one of our staff members responded in a way that led to an unpleasant experience. We sincerely recognize that the lack of proper confirmation on our part caused distress to your children, and we will take this matter seriously as we continue to improve our staff training and guest service practices. We also appreciate your comments regarding the cleanliness of the facility. We are working to strengthen our cleaning protocols, including in shared areas, to ensure a more comfortable and pleasant environment for all our guests. We are truly honored to hear that you have been a loyal supporter of our brand. Your feedback will be taken into careful consideration and used as a valuable resource in our ongoing efforts to enhance the quality of our services and to provide a hotel experience that guests can always feel confident in choosing. All of our staff look forward to welcoming you again in the future.

Large room with free ample parking.

Customer review rating 4.0/5

J T. Couples - Confirmed reviews ALL

Thank you very much for staying at Mercure Saga Karatsu Resort and for taking the time to share your valuable feedback. We are delighted to hear your positive comments regarding the spacious guest room and ample parking space. We are also honored to receive your kind words about the cleanliness of your room. On the other hand, we sincerely acknowledge your feedback regarding the condition of our facilities and amenities, as well as the front desk service and the dining area\'s congestion. While some aspects of the property are structurally difficult to change immediately, we remain committed to maintaining and enhancing the cleanliness and comfort of our hotel. We also take your comments on crowd management and service during busy times seriously, and we will continue to improve our operations with greater consideration for our guests\' perspectives to ensure a more relaxing and enjoyable experience. Your feedback will serve as a valuable reference as we strive to provide an even better stay. We sincerely look forward to welcoming you again in the future.

very scenic - wonderful location and a short walk to town and several intriguing sites

Customer review rating 4.5/5

Michael K. Couples - Confirmed reviews ALL

Thank you very much for staying at Mercure Saga Karatsu Resort. We are thrilled to hear that you enjoyed your stay with us, especially having traveled all the way from Canada. We truly appreciate your kind words about the beautiful scenery and convenient location, and we will be sure to share your compliments with our team. We look forward to welcoming you again on your next visit. Thank you for choosing Mercure Saga Karatsu Resort, and we hope to serve you again in the future.

Other web-users rate our hotel

  • 263 reviews 8.1/10 Location
  • 647 reviews 7.7/10 Room
  • 447 reviews 8/10 Service
  • 8 reviews 8.3/10 WiFi
  • 386 reviews 7/10 Vibe
  • 266 reviews 9.4/10 Breakfast
  • 168 reviews 9.1/10 Bar
  • 154 reviews 7.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.