Mercure Fukuoka Munakata Resort & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 1,162 reviews

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1303, Tano, Munakata shi, 811-3514 FUKUOKA, Japan

Description

Hotel extras

  • Enjoy a selection of alcoholic and soft drinks and snacks at the complimentary lounge.

  • Cool off in our outdoor pool which has a separate shallow area for kids.

  • Choose from a variety of meeting rooms in Japan and host your event in a unique location.

  • Our Fukuoka onsen resort has indoor and outdoor hot spring baths for pure relaxation.

  • We're a fun hotel for families in Fukuoka Munakata, with lots of nearby attractions for kids.

Our accommodation(s)

Hotel location

Mercure Fukuoka Munakata Resort & Spa

1303, Tano, Munakata shi
811-3514 FUKUOKA
Japan

GPS:33.86156, 130.52558

Telephone
Fax +81 940-62-4000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,162 reviews

Customer review rating 4.5/5

Juha R. Solo - Confirmed reviews ALL

The hotel is not the easiest to reach by public transportation. The rooms are fairly spacious, but the hotel is in need of renovation. The staff are friendly. The breakfast selection is extensive, and so is the breakfast dining area. During peak season, the hotel can get really crowded. The onsen, including its outdoor bath, is excellent. The ALL Accor welcome drink was somewhat disappointing. In practice, it was just orange juice taken from the refrigerator in the lobby souvenir shop.

Thank you for your detailed review. We appreciate you taking the time to share your experience. We’re glad to hear that you enjoyed the spacious rooms, the friendly staff, the extensive breakfast selection, and especially the onsen, including the outdoor bath. However, we’re sorry to learn that the hotel’s accessibility and condition did not meet your expectations, and that your experience with the ALL Accor welcome drink was disappointing. Your feedback regarding the need for renovation, crowding during peak season, and the welcome drink presentation has been shared with the relevant teams for review and improvement. We hope to have the opportunity to provide you with a more satisfying stay in the future. Mercure Fukuoka Munakata Resort & Spa

Customer review rating 4.0/5

Matthias B. Solo - Confirmed reviews ALL

The staff in the hotel is very friendly and welcoming. The food selection is standard Mercure selection in Japan. Nothing to brag about but totally worth the money. The rooms are quite big and have all needed necessities. But sadly they need an overhaul. I think the floor in the room was a bit newer. The couch had seen better days and there was a smell of eighties in the air.

Thank you very much for taking the time to share your feedback about your stay. We are pleased to hear that you found our team friendly and welcoming, and that you felt the room size and amenities met your needs. It’s also good to know you found the stay to be worthwhile in terms of value. At the same time, we sincerely apologize that the condition of the room did not fully meet your expectations. We appreciate your comments regarding the furniture and overall atmosphere. Your feedback about the need for renovation is very valuable and will be shared with our management team as we continuously work to improve our facilities and guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable stay. Mercure Fukuoka Munakata Resort & Spa

Customer review rating 4.0/5

Tamami B. Couples - Confirmed reviews ALL

We stayed for 11 nights. Staff are very friendly. Great location; Very close to a lovely walk ”Satsuki Matsubara Walk” along the coast, Munakata Taisha (World Heritage) and Ferry terminal to Oshima Island. The onsen is so lovely. Especially, we enjoyed the outside one early morning and late night. We also enjoyed great variety of Buffet breakfast (both local Japanese meal and western) every morning. This is our second time staying here. We will definitely stay again.

Thank you very much for your wonderful review and for staying with us again. We are truly delighted to hear that you enjoyed your 11-night stay, as well as our location near the beautiful Satsuki Matsubara coastal walk, Munakata Taisha, and the ferry terminal to Oshima Island. It’s also great to know that you found our staff friendly and welcoming. We are especially pleased that you enjoyed the onsen, particularly the outdoor bath in the early morning and late at night, as well as our breakfast buffet with its wide variety of Japanese and Western dishes. It means a lot to us that you chose to stay with us for the second time, and we sincerely look forward to welcoming you again in the future. Mercure Fukuoka Munakata Resort & Spa

Customer review rating 3.5/5

Garth D. Couples - Confirmed reviews ALL

I would highly recommend you either clean the old couches in the rooms properly or just throw them in the bin. No one wants to sit on what appears to be a 30 year old stained worn out couch. I’d rather just not have one at all. It was quite unsightly. I wouldn’t be surprised if a good spot cleaner could do the job. But one way or another , recommend resolve this

Thank you very much for your valuable feedback following your recent stay at the Mercure Fukuoka Munakata Resort & Spa. We are delighted to hear that you enjoyed our spa and sauna facilities and that you consider them among the best within Mercure in Japan. Your kind words are truly appreciated. At the same time, we sincerely apologize for the cleanliness issues in the female outdoor area. Your comments regarding the hair and overall maintenance have been shared with our housekeeping and spa teams, and we will reinforce our cleaning procedures to ensure a more comfortable environment for all guests. We also appreciate your honest feedback regarding the guest room furnishings, particularly the couches. We fully understand your concerns about their condition and appearance. Your suggestion has been taken seriously, and we will review whether deep cleaning or replacement is the most appropriate course of action moving forward. Additionally, your comments about the rooms being dated are well noted, and we are continuously working on improvements and future renovations. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide an even better experience. Mercure Fukuoka Munakata Resort & Spa WEB担当

Customer review rating 3.0/5

Chun W. L. Families - Confirmed reviews ALL

Onsen is good

Other web-users rate our hotel

  • 679 reviews 6.8/10 Location
  • 1,999 reviews 7.7/10 Room
  • 1,601 reviews 7.8/10 Service
  • 17 reviews 6.2/10 WiFi
  • 2,723 reviews 8.6/10 Food
  • 848 reviews 9.1/10 Breakfast
  • 789 reviews 8.7/10 Bar
  • 619 reviews 6.3/10 Cleanliness

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