Mercure Fukuoka Munakata Resort & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 1,243 reviews

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Mercure Fukuoka Munakata Resort & Spa - Image 1
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1303, Tano, Munakata shi, 811-3514 FUKUOKA, Japan

Description

Hotel extras

  • Enjoy a selection of alcoholic and soft drinks and snacks at the complimentary lounge.

  • Cool off in our outdoor pool which has a separate shallow area for kids.

  • Choose from a variety of meeting rooms in Japan and host your event in a unique location.

  • Our Fukuoka onsen resort has indoor and outdoor hot spring baths for pure relaxation.

  • We're a fun hotel for families in Fukuoka Munakata, with lots of nearby attractions for kids.

Our accommodation(s)

Hotel location

Mercure Fukuoka Munakata Resort & Spa

1303, Tano, Munakata shi
811-3514 FUKUOKA
Japan

GPS:33.86156, 130.52558

Telephone
Fax +81 940-62-4000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,243 reviews

Customer review rating 0.5/5

Colin T. Couples - Confirmed reviews ALL

Worst hotel I ever stayed in

Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations and that it was such a disappointing experience. We sincerely apologize for the issues you encountered. Your comments have been shared with our team, and we are reviewing them carefully to identify areas for improvement. We value all guest feedback and hope to have the opportunity to provide you with a much better experience in the future. メルキュール福岡宗像リゾート＆スパ　Web担当

Customer review rating 1.5/5

Yiawwei T. Families - Confirmed reviews ALL

extremely dated room, staff is lacking but polite, breakfast is manageable. Located very far from Fukuoka city proper.

Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet your expectations, particularly regarding the room condition and our location convenience. We also appreciate your comments about our staff and breakfast. Your feedback is valuable and will be shared with our team as we continue working to improve both our facilities and guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable stay. Mercure Fukuoka Munakata Resort & Spa

Customer review rating 3.5/5

Ka T. C. L. Families - Confirmed reviews ALL

For my Classic Comfort Room with 2 single beds and 1 sofa bed, there were stains on the carpet and sofa, and a spider was found on the bed. I suggest improving the cleanliness of the room. We also asked about the availability and booking of the strawberry-picking activity recommended on the hotel’s website. We were told it was open, and a staff member even offered us a discount coupon during checkout. However, when we arrived, the strawberry farm was already closed because the season had ended.

Thank you for your feedback. We are very sorry to hear about the issues you experienced in your Classic Comfort Room with 2 single beds and 1 sofa bed. The presence of stains on the carpet and sofa, as well as finding a spider on the bed, is not the level of cleanliness we aim to provide. We sincerely apologize for this and will address it with our housekeeping team to ensure better standards are maintained. We also apologize for the confusion regarding the strawberry-picking activity. While we understand that our staff informed you that it was available and even provided a discount coupon, we regret that the information did not reflect the actual situation at the farm, as the season had already ended. We will review our communication with guests and update our website information to prevent this from happening again. Thank you again for bringing these matters to our attention. Your comments are valuable in helping us improve our services. Mercure Fukuoka Munakata Resort & Spa

Customer review rating 4.5/5

Juha R. Solo - Confirmed reviews ALL

The hotel is not the easiest to reach by public transportation. The rooms are fairly spacious, but the hotel is in need of renovation. The staff are friendly. The breakfast selection is extensive, and so is the breakfast dining area. During peak season, the hotel can get really crowded. The onsen, including its outdoor bath, is excellent. The ALL Accor welcome drink was somewhat disappointing. In practice, it was just orange juice taken from the refrigerator in the lobby souvenir shop.

Thank you for your detailed review. We appreciate you taking the time to share your experience. We’re glad to hear that you enjoyed the spacious rooms, the friendly staff, the extensive breakfast selection, and especially the onsen, including the outdoor bath. However, we’re sorry to learn that the hotel’s accessibility and condition did not meet your expectations, and that your experience with the ALL Accor welcome drink was disappointing. Your feedback regarding the need for renovation, crowding during peak season, and the welcome drink presentation has been shared with the relevant teams for review and improvement. We hope to have the opportunity to provide you with a more satisfying stay in the future. Mercure Fukuoka Munakata Resort & Spa

Customer review rating 4.0/5

Matthias B. Solo - Confirmed reviews ALL

The staff in the hotel is very friendly and welcoming. The food selection is standard Mercure selection in Japan. Nothing to brag about but totally worth the money. The rooms are quite big and have all needed necessities. But sadly they need an overhaul. I think the floor in the room was a bit newer. The couch had seen better days and there was a smell of eighties in the air.

Thank you very much for taking the time to share your feedback about your stay. We are pleased to hear that you found our team friendly and welcoming, and that you felt the room size and amenities met your needs. It’s also good to know you found the stay to be worthwhile in terms of value. At the same time, we sincerely apologize that the condition of the room did not fully meet your expectations. We appreciate your comments regarding the furniture and overall atmosphere. Your feedback about the need for renovation is very valuable and will be shared with our management team as we continuously work to improve our facilities and guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable stay. Mercure Fukuoka Munakata Resort & Spa

Other web-users rate our hotel

  • 704 reviews 6.8/10 Location
  • 2,069 reviews 7.7/10 Room
  • 1,647 reviews 7.9/10 Service
  • 19 reviews 5.8/10 WiFi
  • 2,830 reviews 8.6/10 Food
  • 882 reviews 9/10 Breakfast
  • 806 reviews 8.7/10 Bar
  • 652 reviews 6.3/10 Cleanliness

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