Mercure Toyama Tonami Resort & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 657 reviews

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Mercure Toyama Tonami Resort & Spa - Image 1
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330 Tenno, Yasukawa, Tonami Toyama, 939-1438 TOYAMA, Japan

Description

Hotel extras

  • Stay in our hot spring hotel in Toyama Tonami and enjoy several nearby ski resorts.

  • If you're looking for a restaurant in Toyama Tonami, try Locavore for a seasonal buffet.

  • Book our all-inclusive package for buffet breakfast and dinner, drinks, and snacks.

  • Enjoy spacious, mountain-view rooms with amenities, WiFi, and more.

  • Visit our hot spring hotel in Toyama for a traditional onsen experience in natural waters.

Our accommodation(s)

Hotel location

Mercure Toyama Tonami Resort & Spa

330 Tenno, Yasukawa, Tonami Toyama
939-1438 TOYAMA
Japan

GPS:36.61489, 137.01703

Telephone
Fax +81 763-37-2333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  657 reviews

Customer review rating 5.0/5

Anthony C. T. Friends - Confirmed reviews ALL

Thank you so much for the free breakfast surprise.

We’re delighted to hear you enjoyed the breakfast surprise! Thank you for your kind words, and we look forward to welcoming you back soon.

Customer review rating 4.0/5

Pak H. M. Solo - Confirmed reviews ALL

I like everything at Mercure Toyama Tonami except the struggle to get to the hotel. I emailed the hotel before my stay and asked if there is free shuttle bus service to take guest to the hotel. The answer was no and the responder suggested me taking a taxi from Tonami station to hotel at a cost of about ¥5000! That is too much for a lone traveller. I stayed at more than half of the 23/24 Mercure & Grand Mercure hotels incorporated from Daiwa Group into Accor, most of which provided shuttle service. The very few that did not is because there are handy public transport (i.e. bus, train) available. Finally my travel plan is to take a bus from JR Tonami station to 庄東センター(バス) bus station first. Then I may take a taxi there to the hotel but there were no. So I decided to walk to the hotel which took 35 minutes as I have baggage and the route is mostly up-slope. I strongly suggested the hotel to offer a free shuttle bus service, if not from Tonami station, at least from 庄東センター bus station.

Thank you very much for staying at Mercure Hotel Toyama Tonami. We sincerely apologize for any inconvenience you experienced regarding access to the hotel. Your feedback is greatly appreciated and will be used to help us improve our services in the future. At the same time, we are delighted to hear that you enjoyed the views, our open-air bath, and breakfast. We will continue to do our best to ensure our guests have a comfortable and enjoyable stay, and we sincerely look forward to welcoming you back in the future.

Customer review rating 4.0/5

Kenneth C. K. K. Families - Confirmed reviews ALL

We checked into the hotel when it was heavily snowed. The hotel was packed since it was close to the end of the year. It had a good onsen area, both indoor and outdoor. There was some wait for both the bathing and changing room for the onsen. The hotel was operating like a canteen with people lining up for breakfast, free drinks or any meals. Not much of a service, it just worked like a factory with people come and go. This might very well be reflected with the price. We also noticed that free flow of cheap spirits / alcohols might work for some, but not for us.

Thank you for staying at our hotel and for taking the time to share your feedback. Due to heavy snowfall and the busy year-end period, the hotel was particularly crowded during your stay. We sincerely apologize for the waiting times at the onsen and the congestion during meals and services, and we regret that our service style did not fully meet your expectations. We appreciate your comments regarding our onsen facilities and will take them into consideration as we continue to improve the guest experience. We hope to have the opportunity to welcome you again in the future under more comfortable conditions.

Customer review rating 5.0/5

Lidya G. Families - Confirmed reviews ALL

I greatly appreciate the staff effort from front desk staff to the restaurant staff. They're friendly and all staff welcoming guest with smile. I heard some guest complaining about the queue of dinner, but what I see is the committed staffs who is calmly assist us despite the queue. They really tried their best so that we can enter dinner banquet as soon as possible. :) The room is spacious, they offer welcome drinks for all guests, onsen, playroom for kids, and mini library.

Thank you very much for staying with us and for sharing such a wonderful review. We are truly happy to hear your kind words about our team, from the front desk to the restaurant staff. Your recognition of their friendliness and calm support, especially during the busy dinner time, means a great deal to us. We will be sure to share your compliments with the entire team. We are also glad that you enjoyed the spacious room and our facilities, including the welcome drinks, onsen, kids’ playroom, and mini library. Thank you once again for your warm feedback. We sincerely look forward to welcoming you again in the near future.

Customer review rating 5.0/5

Kerkchai N. Friends - Confirmed reviews ALL

Good staff , good onsen,good breakfast , hotel is old but still good , recommend

Thank you very much for staying with us and for your kind review. We are delighted to hear that you enjoyed our staff, onsen, and breakfast. Although our hotel is older, we are glad you had a good experience. We look forward to welcoming you again in the future.

Other web-users rate our hotel

  • 384 reviews 6/10 Location
  • 1,692 reviews 7.9/10 Room
  • 1,144 reviews 7.2/10 Service
  • 39 reviews 5.6/10 WiFi
  • 2,151 reviews 8.1/10 Food
  • 641 reviews 8.6/10 Bar
  • 562 reviews 8.7/10 Breakfast
  • 500 reviews 6/10 Cleanliness

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