Thank you very much for sharing your detailed feedback regarding your recent stay with us. First of all, please accept our sincere apologies that we did not provide the level of recognition and appreciation you rightfully expect as an Accor Platinum member. We truly value your continued loyalty to Accor, and we regret that your experience left you feeling otherwise. We are also deeply sorry to hear about the condition of the windows in your suite room. We fully understand how disappointing it must have been not to properly enjoy the view, especially when staying in a suite that is intended to offer a premium and memorable experience. Your comment that this appeared to be isolated to your room is particularly concerning, and we take this matter very seriously. Please rest assured that your feedback has been shared with the relevant teams, and immediate corrective actions as well as a review of our quality control procedures are being undertaken. Thank you once again for bringing this to our attention. We sincerely hope to have the opportunity to welcome you back in the future and provide the level of comfort and service you truly deserve.

Thank you very much for staying with us for 2 nights. We are truly delighted to hear that you were pleased with the Junior Suite upgrade offered as part of your member benefits. It is always our pleasure to welcome our valued members, and we are glad we could make your stay even more comfortable before your arrival. We sincerely appreciate your kind feedback and look forward to welcoming you again on your next visit.

Thank you very much for staying with us and for sharing your feedback. We are delighted to hear that you enjoyed the tulips as a welcome gift and found our hotel to be a nice place for onsen and relaxation.On the other hand, we sincerely apologize that the bed did not meet your expectations for comfort. We are also very sorry to hear about the blanket being left untidily folded in the wardrobe, which was certainly not the standard of housekeeping we strive to provide. Your comments have been shared with the relevant team for review and improvement. We understand as well that our location felt farther from town than you had anticipated. While our hotel is situated in a quiet natural setting, we appreciate that accessibility can differ from guests' expectations.Thank you also for your comments regarding the buffet. We are pleased that you found it enjoyable.We truly appreciate your valuable feedback and will continue working to improve our services and guest experience. We hope to have the opportunity to welcome you again in the future. Mercure Toyama Tonami Resort & Spa Accommodation Reservation Team

We’re delighted to hear you enjoyed the breakfast surprise! Thank you for your kind words, and we look forward to welcoming you back soon.

Thank you very much for staying at Mercure Hotel Toyama Tonami. We sincerely apologize for any inconvenience you experienced regarding access to the hotel. Your feedback is greatly appreciated and will be used to help us improve our services in the future. At the same time, we are delighted to hear that you enjoyed the views, our open-air bath, and breakfast. We will continue to do our best to ensure our guests have a comfortable and enjoyable stay, and we sincerely look forward to welcoming you back in the future.

Thank you for staying at our hotel and for taking the time to share your feedback. Due to heavy snowfall and the busy year-end period, the hotel was particularly crowded during your stay. We sincerely apologize for the waiting times at the onsen and the congestion during meals and services, and we regret that our service style did not fully meet your expectations. We appreciate your comments regarding our onsen facilities and will take them into consideration as we continue to improve the guest experience. We hope to have the opportunity to welcome you again in the future under more comfortable conditions.

Thank you very much for staying with us and for sharing such a wonderful review. We are truly happy to hear your kind words about our team, from the front desk to the restaurant staff. Your recognition of their friendliness and calm support, especially during the busy dinner time, means a great deal to us. We will be sure to share your compliments with the entire team. We are also glad that you enjoyed the spacious room and our facilities, including the welcome drinks, onsen, kids’ playroom, and mini library. Thank you once again for your warm feedback. We sincerely look forward to welcoming you again in the near future.

Thank you very much for staying with us and for your kind review. We are delighted to hear that you enjoyed our staff, onsen, and breakfast. Although our hotel is older, we are glad you had a good experience. We look forward to welcoming you again in the future.

Thank you very much for staying with us and for taking the time to share your honest feedback. We are pleased to know that you found our check‑in process smooth and efficient with English‑speaking staff, and that the room—especially the massage chair—met your expectations. On the other hand, we are truly sorry to learn that your stay did not feel as peaceful and relaxing as you had hoped. We regret that the parking lot was already nearly full upon your arrival, and that the shared lounge during dinner was crowded and noisy, which prevented you from enjoying a calm meal or drink. We also apologize that the dinner featuring Noto beef, and the spa/onsen area, did not meet your expectations for a quiet, restful experience. Please know that we take all guest feedback seriously. We will review our guest‑flow management and consider adjustments to lounge and spa usage, to better preserve the tranquil atmosphere for guests seeking a peaceful getaway. We appreciate your valuable comments, and hope you might give us another opportunity in the future to provide the relaxing retreat you were looking for.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Toshikazu S. 様 この度は、Mercure Toyama Tonami Resort & Spa でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。立山の日の出が見えたとのこととても貴重な体験かと思います。素敵なコメントをありがとうございます。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 メルキュール富山砺波リゾート＆スパ WEB担当

Hisanori N. 様 この度は、Mercure Toyama Tonami Resort & Spa でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Mercure では、スタッフ一同、より一層の努力を重ねてまいります。この度は、アンケートにご協力いただき、ありがとうございました。またのご宿泊を心よりお待ち申し上げております。ありがとうございました。 メルキュール富山砺波リゾート＆スパ WEB担当

Sadao Y. 様 この度は、Mercure Toyama Tonami Resort & Spa でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Mercure では、スタッフ一同、より一層の努力を重ねてまいります。Mercure へのまたのお越しを心よりお待ち申し上げております。 メルキュール富山砺波リゾート＆スパ WEB担当

Naoki M. 様 この度は、Mercure Toyama Tonami Resort & Spa でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。この度のご宿泊が、ご期待に沿えない結果となり、大変心苦しく思っております。ありがとうございました。頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Mercure では、スタッフ一同、より一層の努力を重ねてまいります。この度は、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。次回のご宿泊がご満足いただけるものであるよう、改善に尽力いたしてまいります。 またのお越しを、スタッフ一同心よりお待ち申し上げております。 メルキュール富山砺波リゾート＆スパ WEB担当

Hideki O. 様 この度は、Mercure Toyama Tonami Resort & Spa でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 メルキュール富山砺波リゾート＆スパ WEB担当

Masami N. 様 この度は、Mercure Toyama Tonami Resort & Spa でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。フロントの対応に関しまして、申し訳ございませんでした。今後このようなことが無いよう、スタッフへの教育、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 メルキュール富山砺波リゾート＆スパ WEB担当