Mercure Toyama Tonami Resort & Spa 3 stars

Customer review rating (ALL Rating) 4.1/5 587 reviews

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Mercure Toyama Tonami Resort & Spa - Image 1
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330 Tenno, Yasukawa, Tonami Toyama, 939-1438 TOYAMA, Japan

Description

Hotel extras

  • Stay in our hot spring hotel in Toyama Tonami and enjoy several nearby ski resorts.

  • If you're looking for a restaurant in Toyama Tonami, try Locavore for a seasonal buffet.

  • Book our all-inclusive package for buffet breakfast and dinner, drinks, and snacks.

  • Enjoy spacious, mountain-view rooms with amenities, WiFi, and more.

  • Visit our hot spring hotel in Toyama for a traditional onsen experience in natural waters.

Our accommodation(s)

Hotel location

Mercure Toyama Tonami Resort & Spa

330 Tenno, Yasukawa, Tonami Toyama
939-1438 TOYAMA
Japan

GPS:36.61489, 137.01703

Telephone
Fax +81 763-37-2333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Locavore

If you're looking for restaurants in Toyama Tonami for all the family, then try Locavore. This modern buffet restaurant has many seasonal, local dishes and delicacies, as well as kid-friendly food. You can also enjoy free-flowing drinks with your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  587 reviews

Customer review rating 4.0/5

Kenneth C. K. K. Families - Confirmed reviews ALL

We checked into the hotel when it was heavily snowed. The hotel was packed since it was close to the end of the year. It had a good onsen area, both indoor and outdoor. There was some wait for both the bathing and changing room for the onsen. The hotel was operating like a canteen with people lining up for breakfast, free drinks or any meals. Not much of a service, it just worked like a factory with people come and go. This might very well be reflected with the price. We also noticed that free flow of cheap spirits / alcohols might work for some, but not for us.

Thank you for staying at our hotel and for taking the time to share your feedback. Due to heavy snowfall and the busy year-end period, the hotel was particularly crowded during your stay. We sincerely apologize for the waiting times at the onsen and the congestion during meals and services, and we regret that our service style did not fully meet your expectations. We appreciate your comments regarding our onsen facilities and will take them into consideration as we continue to improve the guest experience. We hope to have the opportunity to welcome you again in the future under more comfortable conditions.

Customer review rating 5.0/5

Lidya G. Families - Confirmed reviews ALL

I greatly appreciate the staff effort from front desk staff to the restaurant staff. They're friendly and all staff welcoming guest with smile. I heard some guest complaining about the queue of dinner, but what I see is the committed staffs who is calmly assist us despite the queue. They really tried their best so that we can enter dinner banquet as soon as possible. :) The room is spacious, they offer welcome drinks for all guests, onsen, playroom for kids, and mini library.

Thank you very much for staying with us and for sharing such a wonderful review. We are truly happy to hear your kind words about our team, from the front desk to the restaurant staff. Your recognition of their friendliness and calm support, especially during the busy dinner time, means a great deal to us. We will be sure to share your compliments with the entire team. We are also glad that you enjoyed the spacious room and our facilities, including the welcome drinks, onsen, kids’ playroom, and mini library. Thank you once again for your warm feedback. We sincerely look forward to welcoming you again in the near future.

Customer review rating 5.0/5

Kerkchai N. Friends - Confirmed reviews ALL

Good staff , good onsen,good breakfast , hotel is old but still good , recommend

Thank you very much for staying with us and for your kind review. We are delighted to hear that you enjoyed our staff, onsen, and breakfast. Although our hotel is older, we are glad you had a good experience. We look forward to welcoming you again in the future.

Customer review rating 4.5/5

Peter N. Friends - Confirmed reviews ALL

We enjoyed the Japanese arts and crafts as well as the Japanese food buffets including the crab legs add on to dinner. Great value. Location is challenging to get to without a car and trails around the property would be nice.

Customer review rating 3.0/5

Phawat T. Solo - Confirmed reviews ALL

I supposed to stay at peaceful hotel because it is quite far from a city and located near a forest. but when I have been there, too many cars occupied parking lot, so it made me surprised first. Check-in process is good and quick with English speaking staff. But !!! He said the lounge is for all, so I was surprised for a second. After I went to the lounge, there were so a lot of people who talked loudly, so I just drank a glass of beer and left from the chaotic area. Lol The room meets my expectation. Quite old but the best thing is a massage chair of your own. i think this is the best part of this hotel. Noto beef including dinner set was not wonderful. Onsen spa is busy as the numbers of guests, so it was not surprised me at all. So, I just say it looks peaceful but not that one.

Thank you very much for staying with us and for taking the time to share your honest feedback. We are pleased to know that you found our check‑in process smooth and efficient with English‑speaking staff, and that the room—especially the massage chair—met your expectations. On the other hand, we are truly sorry to learn that your stay did not feel as peaceful and relaxing as you had hoped. We regret that the parking lot was already nearly full upon your arrival, and that the shared lounge during dinner was crowded and noisy, which prevented you from enjoying a calm meal or drink. We also apologize that the dinner featuring Noto beef, and the spa/onsen area, did not meet your expectations for a quiet, restful experience. Please know that we take all guest feedback seriously. We will review our guest‑flow management and consider adjustments to lounge and spa usage, to better preserve the tranquil atmosphere for guests seeking a peaceful getaway. We appreciate your valuable comments, and hope you might give us another opportunity in the future to provide the relaxing retreat you were looking for.

Other web-users rate our hotel

  • 363 reviews 5.9/10 Location
  • 1,590 reviews 8/10 Room
  • 1,068 reviews 7.2/10 Service
  • 38 reviews 6.4/10 WiFi
  • 2,027 reviews 8.1/10 Food
  • 609 reviews 8.6/10 Bar
  • 539 reviews 8.6/10 Breakfast
  • 474 reviews 5.8/10 Cleanliness

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