Mercure Toyama Tonami Resort & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 771 reviews

Mercure Toyama Tonami Resort & Spa - Image 1
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Description

Hotel extras

  • Stay in our hot spring hotel in Toyama Tonami and enjoy several nearby ski resorts.

  • If you're looking for a restaurant in Toyama Tonami, try Locavore for a seasonal buffet.

  • Book our all-inclusive package for buffet breakfast and dinner, drinks, and snacks.

  • Enjoy spacious, mountain-view rooms with amenities, WiFi, and more.

  • Visit our hot spring hotel in Toyama for a traditional onsen experience in natural waters.

Our accommodation(s)

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Room 1

Hotel location

Mercure Toyama Tonami Resort & Spa

330 Tenno, Yasukawa, Tonami Toyama
939-1438 TOYAMA
Japan

GPS:36.61489, 137.01703

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  771 reviews

Customer review rating 1.5/5

Soomin J. Families - Confirmed reviews ALL

Thank you very much for sharing your detailed feedback regarding your recent stay with us. First of all, please accept our sincere apologies that we did not provide the level of recognition and appreciation you rightfully expect as an Accor Platinum member. We truly value your continued loyalty to Accor, and we regret that your experience left you feeling otherwise. We are also deeply sorry to hear about the condition of the windows in your suite room. We fully understand how disappointing it must have been not to properly enjoy the view, especially when staying in a suite that is intended to offer a premium and memorable experience. Your comment that this appeared to be isolated to your room is particularly concerning, and we take this matter very seriously. Please rest assured that your feedback has been shared with the relevant teams, and immediate corrective actions as well as a review of our quality control procedures are being undertaken. Thank you once again for bringing this to our attention. We sincerely hope to have the opportunity to welcome you back in the future and provide the level of comfort and service you truly deserve.

Customer review rating 3.5/5

Helen T. Solo - Confirmed reviews ALL

Thank you very much for staying with us for 2 nights. We are truly delighted to hear that you were pleased with the Junior Suite upgrade offered as part of your member benefits. It is always our pleasure to welcome our valued members, and we are glad we could make your stay even more comfortable before your arrival. We sincerely appreciate your kind feedback and look forward to welcoming you again on your next visit.

Customer review rating 3.5/5

Jittinan S. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Anthony C. T. Friends - Confirmed reviews ALL

We’re delighted to hear you enjoyed the breakfast surprise! Thank you for your kind words, and we look forward to welcoming you back soon.

Customer review rating 4.0/5

Pak H. M. Solo - Confirmed reviews ALL

Thank you very much for staying at Mercure Hotel Toyama Tonami. We sincerely apologize for any inconvenience you experienced regarding access to the hotel. Your feedback is greatly appreciated and will be used to help us improve our services in the future. At the same time, we are delighted to hear that you enjoyed the views, our open-air bath, and breakfast. We will continue to do our best to ensure our guests have a comfortable and enjoyable stay, and we sincerely look forward to welcoming you back in the future.

Other web-users rate our hotel

  • 413 reviews 6.2/10 Location
  • 1,844 reviews 7.9/10 Room
  • 1,227 reviews 7.6/10 Service
  • 38 reviews 5.3/10 WiFi
  • 2,390 reviews 8.2/10 Food
  • 665 reviews 8.7/10 Bar
  • 599 reviews 9/10 Breakfast
  • 535 reviews 6.2/10 Cleanliness

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