Mercure Toyama Tonami Resort & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 750 reviews

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Mercure Toyama Tonami Resort & Spa - Image 1
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330 Tenno, Yasukawa, Tonami Toyama, 939-1438 TOYAMA, Japan

Description

Hotel extras

  • Stay in our hot spring hotel in Toyama Tonami and enjoy several nearby ski resorts.

  • If you're looking for a restaurant in Toyama Tonami, try Locavore for a seasonal buffet.

  • Book our all-inclusive package for buffet breakfast and dinner, drinks, and snacks.

  • Enjoy spacious, mountain-view rooms with amenities, WiFi, and more.

  • Visit our hot spring hotel in Toyama for a traditional onsen experience in natural waters.

Our accommodation(s)

Hotel location

Mercure Toyama Tonami Resort & Spa

330 Tenno, Yasukawa, Tonami Toyama
939-1438 TOYAMA
Japan

GPS:36.61489, 137.01703

Telephone
Fax +81 763-37-2333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  750 reviews

Customer review rating 1.5/5

Soomin J. Families - Confirmed reviews ALL

Despite being an Accor Platinum member, I felt that there was a clear lack of recognition and appreciation for loyal members. In addition, although we stayed in a suite room, all of the windows were left uncleaned, making it impossible to properly enjoy the view. Upon check-out, I noticed that our room seemed to be the only one with this issue, which makes this feel like a particularly serious problem rather than a simple oversight. A suite room is supposed to provide a premium experience, and the condition of the windows significantly diminished the overall stay. I hope the hotel takes this matter more seriously and improves its quality control standards.

Thank you very much for sharing your detailed feedback regarding your recent stay with us. First of all, please accept our sincere apologies that we did not provide the level of recognition and appreciation you rightfully expect as an Accor Platinum member. We truly value your continued loyalty to Accor, and we regret that your experience left you feeling otherwise. We are also deeply sorry to hear about the condition of the windows in your suite room. We fully understand how disappointing it must have been not to properly enjoy the view, especially when staying in a suite that is intended to offer a premium and memorable experience. Your comment that this appeared to be isolated to your room is particularly concerning, and we take this matter very seriously. Please rest assured that your feedback has been shared with the relevant teams, and immediate corrective actions as well as a review of our quality control procedures are being undertaken. Thank you once again for bringing this to our attention. We sincerely hope to have the opportunity to welcome you back in the future and provide the level of comfort and service you truly deserve.

Customer review rating 3.5/5

Helen T. Solo - Confirmed reviews ALL

2 nights stay , appreciate the hotel offered to upgrade me to a junior suite even before I check in due to my member’s status.

Thank you very much for staying with us for 2 nights. We are truly delighted to hear that you were pleased with the Junior Suite upgrade offered as part of your member benefits. It is always our pleasure to welcome our valued members, and we are glad we could make your stay even more comfortable before your arrival. We sincerely appreciate your kind feedback and look forward to welcoming you again on your next visit.

Customer review rating 3.5/5

Jittinan S. Families - Confirmed reviews ALL

Nice place for onsen and relaxation.

Customer review rating 5.0/5

Anthony C. T. Friends - Confirmed reviews ALL

Thank you so much for the free breakfast surprise.

We’re delighted to hear you enjoyed the breakfast surprise! Thank you for your kind words, and we look forward to welcoming you back soon.

Customer review rating 4.0/5

Pak H. M. Solo - Confirmed reviews ALL

I like everything at Mercure Toyama Tonami except the struggle to get to the hotel. I emailed the hotel before my stay and asked if there is free shuttle bus service to take guest to the hotel. The answer was no and the responder suggested me taking a taxi from Tonami station to hotel at a cost of about ¥5000! That is too much for a lone traveller. I stayed at more than half of the 23/24 Mercure & Grand Mercure hotels incorporated from Daiwa Group into Accor, most of which provided shuttle service. The very few that did not is because there are handy public transport (i.e. bus, train) available. Finally my travel plan is to take a bus from JR Tonami station to 庄東センター(バス) bus station first. Then I may take a taxi there to the hotel but there were no. So I decided to walk to the hotel which took 35 minutes as I have baggage and the route is mostly up-slope. I strongly suggested the hotel to offer a free shuttle bus service, if not from Tonami station, at least from 庄東センター bus station.

Thank you very much for staying at Mercure Hotel Toyama Tonami. We sincerely apologize for any inconvenience you experienced regarding access to the hotel. Your feedback is greatly appreciated and will be used to help us improve our services in the future. At the same time, we are delighted to hear that you enjoyed the views, our open-air bath, and breakfast. We will continue to do our best to ensure our guests have a comfortable and enjoyable stay, and we sincerely look forward to welcoming you back in the future.

Other web-users rate our hotel

  • 408 reviews 6.2/10 Location
  • 1,817 reviews 7.9/10 Room
  • 1,200 reviews 7.5/10 Service
  • 38 reviews 5.2/10 WiFi
  • 2,339 reviews 8.2/10 Food
  • 656 reviews 8.7/10 Bar
  • 598 reviews 9/10 Breakfast
  • 531 reviews 6.2/10 Cleanliness

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