Mercure Hida Takayama 4 stars

Customer review rating (ALL Rating) 4.7/5 1,956 reviews

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Description

Hotel extras

  • Located in the city center, a 4-minute walk from JR Takayama Station and the bus center.

  • We have 161 rooms inspired by the culture, crafts, and nature of Hida Takayama.

  • Guests staying in the Privilege Room can use the lounge free of charge.

  • Experience healing for your body and soul in the ONSEN on the top floor.

  • A restaurant that makes the most of local ingredients is also attached.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Hida Takayama

4 311 1 Hanasatomachi, Takayama, 5060026
5060026 GIFU
Japan

GPS:36.139291, 137.252065

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

RESTAURANT&BAR Hobar

Mercure Hida Takayama's all-day dining restaurant offers a mixture of creative and locally-inspired dishes for breakfast and dinner. Breakfast (Japanese and Western buffet) 6:45 - 10:00 (LO 9:30) Dinner 17:00 - 22:00 (LO 21:00) Open irregularly

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,956 reviews

Customer review rating 5.0/5

Daniel E. Families - Confirmed reviews ALL

Dear Daniel, Thank you for sharing this wonderful review regarding your stay at Mercure Hida Takayama. We are really delighted to hear that you have had a wonderful stay at our hotel. Your kind words will motivate us to keep improving our service! We wish to have the pleasure of seeing you here once again! Sincerely Mercure Hida Takayama

Customer review rating 4.5/5

Ka C. M. Couples - Confirmed reviews ALL

Dear Ka C., Thank you very much for this heartwarming review! We are really glad to hear that you have enjoyed your stay at our hotel! As you mentioned, our hotel is conveniently located next to the train station and has easy access to most of the tourist attractions within the city. Our design is a combination of European style and local wooden works. Our onsen contains natural mineral materials which can make you feel relaxed and comfortable. Public onsen is free, and we also have a private onsen for guests who wants to share the experience with their loved ones. For our Accor Members, we have prepared various benefits, including special welcome amenities, welcome drinks, late check-out and so on. For Platinum Members and above, we also offer free afternoon lounge for you to enjoy different kinds of drinks as much as you like. Every one of our staffs are well-trained with the ability to assist our guests as much as possible. Furthermore, we can provide service in not only Japanese and English, but also in French, Mandarin Chinese, Thai and Indonesian. Thank you very much again for sharing your experience. Your words mean a lot to us! We are looking forward to seeing you again here in Takayama! Sincerely, Mercure Hida Takayama

Customer review rating 5.0/5

Viplove C. Families - Confirmed reviews ALL

Dear Viplove C., Thank you for sharing this wonderful review regarding your stay at Mercure Hida Takayama. We are really delighted to hear that you have had a wonderful stay at our hotel. Your kind words will motivate us to keep improving our service! We wish to have the pleasure of seeing you here once again! Sincerely Mercure Hida Takayama

Customer review rating 1.5/5

Joao F. R. D. Families - Confirmed reviews ALL

Dear Joao F. Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not meet your expectations. Please accept our apologies if our service did not leave you with a positive impression. We would like to clarify that the room provided was the room type that had been reserved. During check-in, our staff explained that the room might feel limited in space for the number of guests staying and advised that, should you find it too small after settling in, an additional room could be arranged, subject to availability and an additional charge. When you later returned to the front desk and informed us that the room was indeed too small, our team again offered the option of reserving an additional room with the applicable supplement. We fully respect your decision to decline this option. We regret that we were unable to provide a solution that met your expectations and are sorry that your experience with our team did not reflect the level of hospitality we strive to deliver. Your feedback has been shared with the relevant departments and will be used to help us improve our service. Thank you again for your comments, and we wish you all the best in your future travels. Virginie Front Office Assistant Manager

Customer review rating 4.0/5

Sarah J. E. Families - Confirmed reviews ALL

Dear Sarah, Thank you for sharing this wonderful review regarding your stay at Mercure Hida Takayama. We are happy to hear that you have generally had a wonderful stay at our hotel. As for the problem you mentioned, because we are still a bit short-staffed at the bar, so we take irregular breaks to let our team members take some proper rest. During this time the regular business would be closed, only lounge access and VIP welcome drinks will be served. We are really sorry this has left a flaw to what could be a 100% satisfied experience. We are working very hard to get balance between the welfare of our employees and the guest experience. Sincerely Mercure Hida Takayama

Other web-users rate our hotel

  • 1,777 reviews 8.8/10 Location
  • 1,768 reviews 8.9/10 Room
  • 1,493 reviews 8.9/10 Service
  • 10 reviews 9.4/10 WiFi
  • 868 reviews 9.7/10 Vibe
  • 771 reviews 8.9/10 Breakfast
  • 661 reviews 8.7/10 Amenities
  • 636 reviews 9.4/10 Cleanliness

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