Mercure Hida Takayama 4 stars

Dear Anderson, Thank you for sharing this wonderful review regarding your stay at Mercure Hida Takayama. We are really delighted to hear that you have had a wonderful stay at our hotel. We will deliver your compliment to the staff you mentioned and we believe your kind words will motivate all of us to keep improving our service! We wish to have the pleasure of seeing you here once again! Sincerely Mercure Hida Takayama

Dear Lawrence, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to read that you appreciated our convenient location, the cleanliness and condition of the hotel, as well as the free-flow offerings and our onsen facilities, including both the private and public baths. It is always encouraging to know that these aspects contributed positively to your stay. At the same time, we regret that certain elements did not fully meet your expectations. We understand that the proximity to the train station may result in some noise, particularly at night, and we apologize for any inconvenience this may have caused. Please do not hesitate to let us know your preferences in advance for a quieter room location, and we will do our best to accommodate your request. We also take note of your comments regarding the absence of a gym and the restaurant not being open for lunch, as well as the overall range of facilities compared to other international hotels. Your feedback is very valuable and will be shared with our management team as part of our ongoing efforts to enhance our services and offerings. We sincerely appreciate your balanced and constructive comments and hope to have the opportunity to welcome you again in the future for an improved experience. Yours sincerely, Virginie Front Office Assistant Manager

Dear Choo T., Thank you for sharing this wonderful review regarding your stay at Mercure Hida Takayama. We are really delighted to hear that you have had a wonderful stay at our hotel. Your kind words will motivate us to keep improving our service! We wish to have the pleasure of seeing you here once again! Sincerely Mercure Hida Takayama

Dear Terence, Thank you for sharing this wonderful review! It is an absolute delight to receive reviews that extol the Mercure experience! As you have mentioned, one of our unique selling points is the location as we are situated really near to Takayama station and walking distance to any touristic spots. In addition, your generous comments regarding our service will certainly be a source of motivation and encouragement for our team. We truly appreciate your comments! Another wonderful experience awaits you here, and we look forward to welcoming you back soon. Virginie Front Office Assistant Manager

Dear Amy, Thank you for taking the time to share your feedback with us. We are sorry to learn that your experience did not fully meet your expectations, particularly regarding the pricing and the additional charge for your daughter’s breakfast. Please allow us to clarify that children’s breakfast is offered at a different rate (50% of the adult price). For this reason, it is not automatically included in our Bed & Breakfast rates, which apply to adults only. We understand that this may have been unclear at the time of booking, and we apologize for any confusion this may have caused. We would also like to mention that the conditions of sale, including details regarding meal inclusions, are available at the time of reservation and on our official website. We always encourage our guests to review these details to ensure full clarity prior to confirming a booking. Your comments are very important to us, and we will share them with our team to further improve the clarity of our communication. We hope to have the opportunity to welcome you again and provide you with a smoother and more satisfactory experience. Yours sincerely, Virginie Front Office Assistant Manager