Mercure Hida Takayama 4 stars

Customer review rating (ALL Rating) 4.7/5 1,817 reviews

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4 311 1 Hanasatomachi, Takayama, 5060026, 5060026 GIFU, Japan

Description

Hotel extras

  • Located in the city center, a 4-minute walk from JR Takayama Station and the bus center.

  • We have 161 rooms inspired by the culture, crafts, and nature of Hida Takayama.

  • Guests staying in the Privilege Room can use the lounge free of charge.

  • Experience healing for your body and soul in the ONSEN on the top floor.

  • A restaurant that makes the most of local ingredients is also attached.

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Hotel location

Mercure Hida Takayama

4 311 1 Hanasatomachi, Takayama, 5060026
5060026 GIFU
Japan

GPS:36.14001, 137.25206

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property

RESTAURANT&BAR Hobar

Mercure Hida Takayama's all-day dining restaurant offers a mixture of creative and locally-inspired dishes for breakfast and dinner. Breakfast (Japanese and Western buffet) 6:45 - 10:00 (LO 9:30) Dinner 17:00 - 22:00 (LO 21:00) Open irregularly

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,817 reviews

Customer review rating 5.0/5

Ai R. Friends - Confirmed reviews ALL

I checked in right around 3pm when the check in started. So, it was a bit busy. But all.of the staffs there were polite and nice. It made the wait and the check in process pain free. We also had the luxury of personal bath (Kashikiri Onsen). It was so nice to be in our personal space and feel Japan with the Hinoki Bath!

Dear Ai, Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group and strongly adhere to the principles laid down by our founders. Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon! Virginie Front Office Assistant Manager

Customer review rating 4.5/5

Cecilia O. Families - Confirmed reviews ALL

Very good hotel with excellent service. The room was clean and comfortable, and the staff were very kind and helpful. Onsen ama public bath a plus.

Dear Cecilia, Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group and strongly adhere to the principles laid down by our founders. Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon! Virginie Front Office Assistant Manager

Customer review rating 5.0/5

Y. Y. Friends - Confirmed reviews ALL

Good location near station, the hotel room and facilities are very nice. Staffs also very friendly.

Dear Y., Thank you for sharing this wonderful review! It is an absolute delight to receive reviews that extol the Mercure experience! As you have mentioned, one of our unique selling points is the location as we are situated really near to Takayama station and walking distance to any touristic spots. In addition, your generous comments regarding our service will certainly be a source of motivation and encouragement for our team. We truly appreciate your comments! Another wonderful experience awaits you here, and we look forward to welcoming you back soon. Virginie Front Office Assistant Manager

Customer review rating 0.5/5

Rebecca R. K. Couples - Confirmed reviews ALL

We stayed at this hotel for our honeymoon, so we were expecting a welcoming and smooth experience. Unfortunately, our arrival was exactly the opposite. We arrived early, knowing the room would not be ready yet. At reception, all our documents were checked, and everything was confirmed as complete. We were told we could simply come back later, pick up our luggage, and go straight to the room. After spending the entire day walking and exploring, we returned to the hotel exhausted. My wife was in pain and urgently needed to rest. At that point, we were received by a receptionist named Ahmed. From the very beginning, his attitude was rude and dismissive. Even though we explained that all documents had already been provided earlier, he refused to check the system and insisted that everything had to be done again. Then came another surprise. We were informed that we had to pay the full stay immediately, otherwise we would not be allowed to check in at all. We explained that we are used to paying at the end of the stay, that the reservation was made through Booking.com, and that a credit card was already on file. He did not listen and repeatedly stated that no payment meant no check-in, in a very unhelpful and unfriendly manner. We asked to exchange money, and he said the only option was the exchange machine inside the hotel. The exchange rate was extremely bad, but given the situation and my wife’s condition, we felt forced to accept. At the machine, our money could not be exchanged due to an unspecified issue. I called for help, and Ahmed came over. We had separated the exact amount in US dollars. He first tried several $100 bills, which did not work. When he was about to try smaller bills, I explicitly asked him to stop. I explained that the rate was very poor and that I would be going to the station anyway to exchange money at a fair rate. He ignored me completely and proceeded to insert a $50 bill and a $20 bill, which were exchanged. The remaining $100 bills still did not work. As a result, I was stuck with part of my money exchanged at a terrible rate, with no way to reverse it — despite the fact that I had clearly asked him to stop. This led to a very stressful argument, as I requested my money back. All of this happened while my wife was still waiting, unable to go to the room and rest. I asked to speak to a manager, but Ahmed said there was no one available. Eventually, another staff member intervened. He handled the situation calmly and professionally, allowed us to go to the room, and later resolved the issue by correcting the exchange at the same rate I would have received at the station. While the problem was eventually solved, the damage was already done. What should have been a happy and smooth honeymoon arrival turned into an exhausting and upsetting experience due entirely to the attitude and poor judgment of one employee. I have never experienced such a problematic and stressful check-in process. This experience left me extremely disappointed with Mercure and, unfortunately, with the Accor network as a whole.

Dear Guest, Thank you very much for taking the time to share such detailed feedback regarding your stay, and first of all, please accept our sincere apologies for the distress and disappointment you experienced, especially during what should have been a joyful honeymoon. We are truly sorry that your arrival did not feel welcoming or smooth. We fully understand how exhausting it must have been after a full day of sightseeing, and we deeply regret that your wife was unable to rest promptly upon your return. Regarding the document check earlier in the day, please allow us to clarify that when guests request luggage storage before check-in, we conduct a preliminary document verification for all guests to confirm the reservation. However, the official check-in procedure must be completed again once the guest returns to the hotel. We sincerely apologize that this explanation was insufficient and led to frustration. Concerning the payment request, our standard procedure is to kindly ask for advance settlement in order to ensure a smooth and quick check-out experience. While payment at check-out is certainly possible, it requires a credit card registration, which some guests prefer to avoid for security reasons. That said, we deeply regret that this was not communicated in a considerate and flexible manner. With regard to the currency exchange, we acknowledge that miscommunication was the main cause of the issue. It is especially regrettable that your request to stop the exchange was not respected immediately, resulting in unnecessary stress. This is not the level of attentiveness or judgment we expect from our team. We are also very relieved that another staff member was able to intervene promptly and resolve the situation. Nevertheless, we fully recognize that the emotional impact of this experience cannot simply be undone, and for that, we are truly sorry. Please accept our deepest apologies that your honeymoon arrival was marred by these events. Your feedback has been shared with our management team, and we will use it to reinforce staff training, particularly in communication, empathy, and decision-making during sensitive situations. We sincerely regret that this experience left you with a negative impression of our hotel and the Accor network, and we appreciate your honesty in bringing this matter to our attention. Kind regards, Lien Front Office Manager Mercure Hida Takayama

Customer review rating 5.0/5

Chin C. Families - Confirmed reviews ALL

The hotel is new and clean. We like the private onsen offered by the hotel. The hotel staff is helpful and friendly.

Dear Chin C., Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group and strongly adhere to the principles laid down by our founders. Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon! Virginie Front Office Assistant Manager

Other web-users rate our hotel

  • 1,891 reviews 8.9/10 Location
  • 1,882 reviews 8.7/10 Room
  • 1,511 reviews 8.5/10 Service
  • 8 reviews 8.7/10 WiFi
  • 914 reviews 9.7/10 Vibe
  • 806 reviews 8.9/10 Breakfast
  • 686 reviews 8.7/10 Amenities
  • 679 reviews 9.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.