Dear Simon, Thank you for your lovely review. I’m very pleased that you felt welcome from the moment you arrived and that our team made such a good impression. It’s great to hear that you enjoyed the sea view from your balcony, the relaxed atmosphere of our small hotel and our gym as well. Hopefully next time you’ll stay more than one night! Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Graham, Thank you for sharing this with us. I’m very glad that our team could make your stay a little easier and provide you with a comfortable place to be close to your wife. Your words about the team being attentive, understanding and welcoming are deeply appreciated. Hospitality is not only about the room or the facilities, sometimes it is simply about being there when a guest needs a little extra care. I sincerely hope your wife is doing well, and I wish you both all the very best. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Richard, It is lovely to know that you found RoccaMare a comfortable and peaceful place to stay, while still enjoying the opportunity to walk into the Old Town. And thank you especially for mentioning Stelios. Personal recognition from a guest means a great deal to our team, and I will make sure your kind words reach him. I’m very pleased that the combination of a quiet, comfortable stay and a pleasant walk into the heart of Heraklion worked so well for you. We hope there will be another occasion to welcome you back. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Christine A., Even for a short visit, it is lovely to know that our team managed to make your time with us feel a little more special. Your comment about their helpfulness is especially appreciated , those small moments of assistance often say more about a hotel than any facility can. I’m also pleased that you enjoyed the breakfast selection, your room and the welcome gift. It sounds like you were able to experience quite a bit of RoccaMare despite the short stay. Thank you for leaving us such a warm note. We would be delighted to have you back one day for a longer visit to Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Karl, “Relaxed luxury” is a wonderful way to describe an experience at RoccaMare, and we are delighted that this feeling was present from your very first email to your departure. I’m especially pleased that Konstantina made such a positive impression on you. Her combination of professionalism, warmth and genuine care is exactly the kind of personal hospitality we want our guests to experience. I will make sure she sees your kind words. Thank you for noticing the details behind the stay, and for sharing them with us. It was a pleasure having you at RoccaMare. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Helene, Your review made me smile, particularly the way you described our team as the “superstar of the hotel.” I think that says more about the RoccaMare experience than any description of our rooms or facilities ever could. Knowing that our team was able to make things easier for you, from arranging taxis to finding restaurants and making reservations , and that you felt you could simply ask whenever you needed something, is exactly the kind of hospitality we hope to create. And I’m very happy that, alongside all of this, you enjoyed your spacious room, comfortable bed, sea views and the short walk into the heart of Heraklion. I will share your words with the team. I have a feeling the “superstar” title will be particularly appreciated. Thank you, Helene, for staying with us and for taking the time to tell us what made your visit special. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Graham, Thank you for your kind words. It is particularly pleasing to know that you found your stay comfortable and our team attentive , two things that matter greatly to us in creating a relaxed and welcoming experience. I’ll be sure to share your message with the team. Short reviews can sometimes say a lot, and yours certainly brought a smile to us. We hope to see you at RoccaMare again on your next visit to Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Mary, It is lovely to read that RoccaMare gave you exactly the kind of stay you were looking for in Heraklion. I am particularly pleased that you enjoyed both the comfort of your room and the convenience of our setting, with the Venetian harbour and the city’s restaurants just a pleasant walk away. Your words about our service and team are perhaps the nicest part of your review. I will be very happy to share them with everyone here. Thank you for making RoccaMare part of your time in Crete. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Matthew, Thank you for sharing such a lovely snapshot of your stay. It is great to know that our location worked well for you, while our team, breakfast and rooftop all added to the experience. The rooftop is one of those places where we love seeing guests slow down and enjoy Heraklion from above. And behind the experience, as always, are our people, whose care is at the heart of RoccaMare. We hope there will be another opportunity to welcome you back. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Ken, Thank you very much for your kind review. We are delighted that you enjoyed our facilities, restaurant, and location. Most importantly, we are very happy to hear that our team made your stay so enjoyable. We often say that what truly makes the difference at RoccaMare is our people. We are certainly not perfect, but we put our heart into what we do every day to create memorable experiences for our guests. We hope to welcome you back again soon! Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Murali, Thank you very much for your wonderful review and for your kind words about our team and the experience at RoccaMare. It is a great pleasure to know that you enjoyed the comfort of our hotel, the service and the warm hospitality of our colleagues across all departments. We would also like to thank you for the additional observations you shared with us. Please rest assured that we take your comments seriously and will carefully consider them as we continue working to improve our guests’ experience. Thank you once again for recommending RoccaMare, and we hope to have the pleasure of welcoming you back to Heraklion in the future. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Mike, Thank you for staying with us and for your kind words about our team and the sea view. We are glad you had a pleasant stay overall. Being right on Heraklion’s seafront also means being close to the city’s main road and its lively surroundings, something we always try to balance with the comfort of our guests. We truly appreciate your feedback and hope to see you again at RoccaMare. Warm regards, Dimitris Lampakis General Manager Rocca a Mare Heraklion - Handwritten Collection

Dear Felipe, Thank you for such a wonderful review! We are delighted to know that you found your stay exceptionally comfortable and appreciated the care and attention of our team. Your kind words mean a lot to all of us and are a great motivation to keep creating memorable stays. Warm regards, Dimitris Lampakis General Manager Rocca a Mare Heraklion - Handwritten Collection

Dear Luis, Thank you for your fantastic feedback! We are delighted that you enjoyed every aspect of your stay, from the location and room to the food and, most importantly, our people. A special thank you for mentioning Vazo, Konstantina and Giorgos , we will be very happy to share your kind words with them. They will certainly appreciate knowing that their personal care contributed to such a memorable experience. We look forward to welcoming you back to RoccaMare! Warm regards, Dimitris Lampakis General Manager

Dear Jonathan, What a pleasure to read your review! We are especially happy that, despite your late arrival, our team made you feel welcome from the very first moment. It is wonderful to know that you enjoyed the room and room service as well. Thank you for the recommendation , we hope to have the pleasure of welcoming you back for another lovely stay. Warm regards, Dimitris Lampakis General Manager Rocca a Mare Heraklion - Handwritten Collection

Dear Preeti, Thank you for sharing your feedback. We are pleased to know that you appreciated our convenient location, breakfast and, above all, the service provided by our team. We are genuinely sorry, however, that the surrounding evening activity affected your comfort during your stay. As a city hotel, RoccaMare is located in an urban area where some external activity can occasionally be heard, and we fully understand that this can be particularly disruptive when trying to rest. Please be assured that whenever such concerns are brought to our attention, our team is always ready to assist and explore the options available to minimise the impact on our guests’ stay. We regret that this aspect of your experience has affected your overall impression of RoccaMare, and we sincerely hope we may have the opportunity to welcome you again and provide you with a more comfortable experience. Warm regards, Dimitris Lampakis General Manager RoccaMare Handwritten Collection

Dear Amy, Thank you for your lovely feedback. I’m very happy to know that you had such a wonderful stay and enjoyed the comfort of your room, the bed and the service from our team. It’s also great to hear that you appreciated our location and the easy access to the port and nearby restaurants. We hope to have the pleasure of welcoming you back to RoccaMare on your next visit to Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear J. Charles, Thank you for sharing your experience with us. I’m very pleased to know that you enjoyed your stay, particularly the cleanliness of the hotel, the comfort of your room and, above all, the hospitality of our team. It is also great to hear that our newly built property made such a good impression. We appreciate your observation regarding the room size and will certainly keep it in mind as we continue to improve the guest experience. It was a pleasure having you with us, and we hope to welcome you back to RoccaMare on your next visit to Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection