Mantra Castle Hill Sydney 4 stars

Customer review rating (ALL Rating) 2.7/5 212 reviews

Mantra Castle Hill Sydney - Image 1
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8 GLADSTONE ROAD, 2154 CASTLE HILL, Australia

Description

Hotel extras

  • Near Norwest Business Park

  • All rooms with Smart TV's

  • Great value accommodation in the Hills area

  • Complimentary secure parking on-site

Our accommodation(s)

Studio

Apartment with 1 king bed

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x King size bed(s)

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Hotel location

Mantra Castle Hill Sydney

8 GLADSTONE ROAD
2154 CASTLE HILL
Australia

GPS:-33.734055, 150.974946

Telephone
Fax +61 2 8201 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Fitness center

Gymnasium

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  2.7/5  212 reviews

TripAdvisor Rating  2.2/5  24 reviews

Customer review rating 0.5/5

Robin J. Z. Families - Confirmed reviews ALL

My offered a mixed experience; while the room amenities like the stove, microwave, and free parking were highly appreciated for convenience, the overall experience was severely negatively impacted by poor operational standards. Key issues included unacceptable cleanliness, the frustrating failure of the elevator for three days with no offered assistance for guests travelling with a baby and pram, and repeated instances of dishonest service where basic requests for towels and cleaning were unfulfilled. Furthermore, the property felt aged and the Wi-Fi stopped working on the final night, making the lack of truthful communication—such as simply admitting to being short-staffed—the most disappointing aspect of the stay.

Customer review rating 2.5/5

Greg M. Families - Confirmed reviews ALL

The life’s was out my wife and daughter checked in and had to carry there bags up 5 flights of stairs no staff offered.

Customer review rating 0.5/5

Maria V. R. S. Solo - Confirmed reviews ALL

Worst…I was surprised there’s no AC in the bedroom. The side table was full of dust. Lift was not working during my stay. I got charged for the full amount even though I was partly using my rewards points. Was informed it’ll be processed yesterday but I still haven’t gotten refund. No welcome drink as a Gold member.

Customer review rating 2.0/5

Rhonda M. Solo - Confirmed reviews ALL

Room key didn’t work. Couldn’t close the curtain because it was broken. Found bandaid attached to the chair and cutlery in the drawer had food on it.

Customer review rating 2.0/5

Micah M. Business - Confirmed reviews ALL

the hotel was difficult to find and the room I was checked into was unmade. The room I was moved to had a non working aircon in the bedroom which made a decent nights rest difficult on a 30' day.

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Other web-users rate our hotel

  • 168 reviews 6.7/10 Location
  • 468 reviews 2.8/10 Room
  • 238 reviews 7.2/10 Service
  • 13 reviews 2.9/10 WiFi
  • 273 reviews 1.4/10 Cleanliness
  • 234 reviews 3.2/10 Comfort
  • 160 reviews 1.8/10 Amenities
  • 64 reviews 1.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.