Nusa Dua Beach Hotel and Spa - Handwritten Collection 5 étoiles

Dear Mr. Cyril H., Greetings from Sunny Bali! Thank you very much for taking the time to share your wonderful review following your recent stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection. We are truly delighted to know that you enjoyed the peaceful and beautiful surroundings of our resort, as well as our convenient location for exploring the many attractions and activities in Bali. It is especially rewarding to hear your kind compliments about our team. Your words describing our staff as helpful, friendly, and pleasant are greatly appreciated and will certainly be shared with everyone, as they are a wonderful source of motivation. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another relaxing and memorable stay in beautiful Bali. Warm regards, Arini Room Division Manager

Dear Ms. Nancy G., Warm greetings from Nusa Dua Beach Hotel & Spa – Handwritten Collection. Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate your comments, as they help us improve the experience we provide to our valued guests. We are delighted to know that you enjoyed our beautiful beach, lovely pool, and the warm hospitality of our Heartists. It is also pleasing to hear that you found your room comfortable during your stay. At the same time, we sincerely apologize that your dining experience did not fully meet your expectations. We regret to learn that you were disappointed with the flavor of the dishes, the variety and quantity offered during the buffet dinner, and the evening entertainment. Your comments have been shared with our Food & Beverage and Recreation teams for careful review, as we continuously strive to enhance the quality of our culinary offerings and guest experiences. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Nusa Dua Beach Hotel & Spa – Handwritten Collection and provide you with an even more enjoyable stay in the future. Warm regards, Arini Room Division Manager

Dear Mr. Guy M., Greetings from Sunny Bali and Nusa Dua Beach Hotel & Spa – Handwritten Collection. Thank you very much for taking the time to share such a comprehensive and thoughtful review of your recent stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection. We are truly delighted to know that you enjoyed your overall experience, from the warm Balinese welcome and personalized Palace Club service to the comfort of your room, our beautiful tropical gardens, and the peaceful atmosphere of our resort. It is especially rewarding to hear that you appreciated the authentic charm of our property and the unique wildlife that makes our gardens so special. We are also grateful for your wonderful comments about our dining experiences. It is a pleasure to know that you particularly enjoyed the Palace Club Lounge, Raja's Balinese Cuisine, Maguro Asian Bistro, and our bars. Your kind recognition of our culinary team and Heartists will be proudly shared with them as encouragement to continue delivering exceptional service. At the same time, we sincerely appreciate your constructive feedback regarding the lighting in your dressing area, the water leakage from the wash basin, and your dining experience at Tamarind Mediterranean Restaurant. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our Engineering and Food & Beverage teams for immediate review and follow-up as we continuously work to enhance our facilities and service standards. We also value your observations regarding restaurant capacity and waiting times. Feedback such as yours is invaluable in helping us improve the overall guest experience. Thank you once again for your generous recommendation and for choosing Nusa Dua Beach Hotel & Spa – Handwritten Collection. We are delighted that the genuine smiles and warm hospitality of our Heartists made your stay truly memorable. We sincerely look forward to welcoming you back for another exceptional stay in beautiful Bali. Warm regards, Arini Room Division Manager

Dear Mr. Thierry G., Warm greetings from Nusa Dua Beach Hotel & Spa – Handwritten Collection. Thank you very much for taking the time to share your wonderful review and for awarding us an excellent rating following your recent stay. We are delighted to know that you appreciated the authentic Balinese architecture of our resort. Preserving the island's rich cultural heritage while providing modern comfort is something we take great pride in, and it is rewarding to know this contributed to your experience. We are also pleased to hear that you found your room comfortable, enjoyed the excellent food, and experienced the top-notch service provided by our Heartists. Your kind compliments are a great source of motivation for our team, and we will be delighted to share your feedback with everyone. Thank you once again for choosing Nusa Dua Beach Hotel & Spa – Handwritten Collection. We sincerely look forward to welcoming you back for another memorable stay in beautiful Bali. Warm regards, Arini Room Division Manager

Dear Mr. Guyon D., Warm greetings from Nusa Dua Beach Hotel & Spa – Handwritten Collection. Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate your comments, as they help us continue improving our guest experience. We understand your observation that our resort's location within the Nusa Dua enclave felt somewhat removed from the everyday atmosphere of local Balinese life. Nusa Dua is intentionally designed as a peaceful and secure destination for travelers seeking a relaxing beachfront retreat, which can offer a different experience from the bustling towns and villages found elsewhere on the island. While we are proud to showcase authentic Balinese architecture, culture, and hospitality throughout our resort, we also encourage guests to explore the wider island through local tours and cultural experiences to discover Bali's vibrant traditions and communities. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an experience that combines the tranquility of our resort with the rich cultural discoveries that make Bali so special. Warm regards, Arini Room Division Manager