Nusa Dua Beach Hotel and Spa - Handwritten Collection 5 étoiles

Dear Mr/s. Ismael L., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for taking the time to complete our survey and share your kind feedback following your recent stay at our hotel. We are delighted to know that you had a wonderful experience and that our attentive and caring team contributed to making your stay memorable. It is especially rewarding to learn that you felt well taken care of from the moment you arrived, and that you found your room to be comfortable, complete and impeccably clean. A special thank you for recognizing Wita for her contribution to your satisfaction. We will be pleased to share your kind compliments with her, as such recognition serves as a great encouragement to our team. We also appreciate your feedback regarding the WiFi connection speed. Please rest assured that your comments have been noted and shared with the relevant team as we continuously seek ways to improve our guests' experience. Thank you once again for your valuable feedback and for your loyalty as an ALL Classic member. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another exceptional stay in the near future. Best regards, Arini Room Division Manager

Dear Mr. Patrick B., Warmest greetings from Nusa Dua Beach Hotel & Spa – Handwritten Collection. Thank you very much for taking the time to share your feedback following your recent stay with us. We are truly delighted to know that your experience was nothing short of "heavenly" and that you described it as "a dream stay." Such heartfelt words bring great joy to our entire team. We are pleased to learn that you enjoyed many aspects of your stay, including your accommodation, our breakfast selection and the cleanliness throughout the resort. It is especially rewarding to hear your appreciation for the care taken in maintaining the rooms, the resort grounds and our beautiful beach. We are equally grateful for your kind recognition of our team members, and we will proudly share your compliments with them. Knowing that their pleasant and welcoming attitude contributed to your experience means a great deal to us. At the same time, we sincerely apologize that the WiFi connection did not meet your expectations, particularly in terms of ease of access and speed. We appreciate you bringing this matter to our attention, and please be assured that your feedback has been shared with the relevant team as we continue working to improve our facilities and services. Thank you once again for choosing our hotel and for recommending us to your family and friends. It was a pleasure to welcome you, and we sincerely hope to have the opportunity to host you again for another dream-like stay in the future. Best regards, Arini Room Division Manager

Dear Mr. David G., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you for taking the time to share your feedback and for choosing our hotel on your recent stay. We are delighted to know that you were very satisfied with your three-night stay and that you enjoyed the variety of dining options available throughout the resort. It is also wonderful to learn that our accommodation, cleanliness standards and team members contributed positively to your experience. As an ALL member, we sincerely appreciate your loyalty and are grateful for your recommendation. Your recognition of our sustainability efforts is equally encouraging and motivates us to continue our commitment to responsible hospitality. Thank you as well for sharing your comments regarding the WiFi stability and access points. We value this feedback and will share it with the relevant team as we continuously work to improve our facilities and guest experience. It was a pleasure to welcome you, and we hope to have the opportunity to host you again for another memorable stay in Bali. Best regards, Arini Room Division Manager

Dear Mr. Christian D., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for taking the time to share your wonderful feedback and for choosing our hotel on your holiday. We are truly delighted to learn that your stay was such a memorable experience. Your description of our resort as "a delight for the eyes and the taste buds" beautifully captures the atmosphere we strive to create. It is especially rewarding to know that you enjoyed our lush gardens, pools, diverse dining experiences and most importantly, the availability with kindness of our team members. We are also pleased that you appreciated the character and charm of your room, with its beautiful lagoon views and unique sense of history. Preserving the soul of our Balinese heritage while providing modern comfort is something we take great pride in. As an ALL member, we sincerely appreciate your loyalty and are grateful for your recognition of our sustainability initiatives, which are an important part of our commitment to responsible hospitality. It is wonderful to know that these efforts resonate with your own values. Thank you once again for your thoughtful comments and recommendation. It was a pleasure to have you stay with us, and we look forward to welcoming you back to Bali for another wonderful and inspiring experience in the near future. Best regards, Arini Room Division Manager

Dear Ms. Jean R., Warmest greetings from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to know that you enjoyed our beautiful gardens and common areas, the variety of our breakfast buffet, our beachfront location, as well as the quality of our restaurants and the hospitality provided by our team. At the same time, we sincerely regret to learn about the concerns you experienced regarding the bedding hygiene. Please accept our deepest apologies, as this certainly does not reflect the standards of cleanliness and comfort we strive to maintain. Your comments have been taken very seriously and immediately shared with our Housekeeping team for thorough review and corrective action to ensure this does not happen again. We also appreciate your valuable suggestions regarding clearer event communication and more visible signage throughout the resort. Feedback such as yours is extremely important in helping us continuously improve the guest experience. Thank you once again for your constructive feedback and for choosing to stay with us. We truly hope to have another opportunity to welcome you back and provide you with an even more comfortable and seamless experience in the future. Best regards, Arini Room Division Manager