Bonjour, Valued Guest! Thank you for your loyalty as an Accor member and for choosing Sofitel Bali Nusa Dua Beach Resort. We are delighted to hear that you enjoyed your time with us, and we truly hope your stay was a pleasant and relaxing one. We look forward to welcoming you back for another enjoyable experience in the near future. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! It is always a pleasure to know that our guests leave Sofitel Bali Nusa Dua Beach Resort with such wonderful memories. We are delighted that you enjoyed the hospitality of our teams across the resort, from dining and accommodation to the spa and Club Millésime. A special mention of Pauline is truly appreciated. We are especially pleased to know that her expertise, energy, warm smile, and genuine sense of hospitality made such a positive impression on your stay. Your kind recognition will certainly be shared with her and our team as a wonderful encouragement. We look forward to welcoming you back to the resort for many more memorable moments. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for taking the time to share such detailed feedback following your stay at Sofitel Bali Nusa Dua Beach Resort. We were concerned to learn that your experience did not reflect the level of comfort, attentiveness, and refined hospitality you had anticipated. Please be assured that making our guests feel valued and well cared for is always our intention. We maintain a regular property maintenance program to preserve the condition and upkeep of our facilities. Nevertheless, we appreciate you bringing these observations to our attention, and your feedback has been shared with the relevant teams for further review and follow-up. Your comments regarding the overall guest experience have also been taken into consideration as we continue to review our services and operational processes. While we are pleased that you found our team welcoming and enjoyed the resort’s overall setting, we regret that other aspects of your stay affected your overall impression. We value your candid feedback and hope to have the opportunity to restore your confidence in Sofitel Bali Nusa Dua Beach Resort in the future. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing such a wonderful reflection on your stay with us. We are delighted to know that the beachfront setting, your ocean view suite and access to Club Millésime all contributed to such an enjoyable experience. It is especially pleasing to hear that the attentiveness and efficiency of our team added to the comfort of your visit, while the dining experience by the beach brought another lovely touch to your stay. Your kind words will certainly be shared with our team as a meaningful encouragement to continue creating thoughtful and memorable moments for our guests. We look forward to welcoming you back to Nusa Dua, where another relaxing escape by the ocean awaits. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for sharing your experience at Sofitel Bali Nusa Dua Beach Resort. We are pleased that you enjoyed the comfort of your Lagoon Room and appreciated the warmth of our team, including the opportunity to connect with our colleagues during the ALL Reunion. While we are glad that several aspects of your stay left a positive impression, we are concerned to learn that your experiences with breakfast and Club Millésime fell short of your expectations and we regret that they did not provide the enjoyment and comfort you had anticipated. Your feedback has been taken seriously and will be shared with the relevant team leaders for further review and appropriate follow-up. We sincerely appreciate your candid feedback and hope to have another opportunity to welcome you back for a more enjoyable and fulfilling experience. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for sharing your feedback and for being a loyal member of the Accor. We are truly delighted to hear that your stay at Sofitel Bali Nusa Dua Beach Resort was a relaxing and enjoyable one. It is always a pleasure to know that our valued guests had a memorable experience, supported by the warm hospitality of our team and the comforts of our resort. Your continued trust means a great deal to us, and we look forward to welcoming you back in the near future for another wonderful stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for taking the time to share your experience at Sofitel Bali Nusa Dua Beach Resort. I am surprised to learn that your overall stay was not as seamless as we would have hoped, particularly regarding the confusion surrounding your package inclusion. Please be assured that it is never our intention for our guests to feel that they have not received the benefits they paid for. I sincerely hope that the team was able to address the matter appropriately once it was brought to our attention and that, despite this initial experience, there were still aspects of your stay that you enjoyed. We genuinely appreciate you bringing this matter to our attention and hope to have another opportunity to welcome you back, providing a more seamless and enjoyable experience from the very beginning of your stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for sharing your feedback and for being a loyal member of the Accor. We are truly delighted to hear that your stay at Sofitel Bali Nusa Dua Beach Resort was a relaxing and enjoyable one. It is always a pleasure to know that our valued guests had a memorable experience, supported by the warm hospitality of our team and the comforts of our resort. Your continued trust means a great deal to us, and we look forward to welcoming you back in the near future for another wonderful stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort for your family holiday and for sharing such a lovely review. We are delighted to know that your family felt warmly welcomed and enjoyed our location, services and facilities. It is wonderful to hear that we could help end your Bali holiday on such a positive note. Your kind words about our team are truly appreciated and will be a great encouragement to them. We hope to have the pleasure of welcoming you and your family back to Sofitel Bali Nusa Dua Beach Resort for another enjoyable stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! It is wonderful to hear from our valued Accor members, and I truly appreciate you taking the time to share your experience. We are happy to know that your stay at Sofitel Bali Nusa Dua Beach Resort was enjoyable. Your kind feedback means a great deal to us and serves as lovely encouragement for the team. We would be very happy to welcome you back for another relaxing escape. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for your loyalty to Accor and for your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are so pleased that your family experience with us was exceptional, and we look forward to hosting you again for another remarkable visit. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! We sincerely appreciate your loyalty to Accor and for choosing Sofitel Bali Nusa Dua Beach Resort. It is wonderful to hear that you enjoyed your time with us, and we are grateful for your thoughtful feedback. We hope to welcome you back again in the near future. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort once again and for making us part of your Bali journeys. Knowing that this was your third stay and that you are already looking forward to a fourth is truly one of the loveliest compliments we could receive. We are delighted that you enjoyed the upgrade and found the butler service so convenient. It is especially wonderful to hear that the personal training sessions became such a highlight of your stay and something you would happily return for. We truly appreciate your continued preference and look forward to welcoming you back for your fourth visit and another exceptional experience. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Your loyalty to Accor is sincerely valued, and we are pleased to know that your time at Sofitel Bali Nusa Dua Beach Resort was so enjoyable. Feedback like yours is truly uplifting, and we would be delighted to welcome you back again very soon for another memorable experience in the future. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! It is wonderful to know that you enjoyed the warm welcome, attentive service, and relaxed atmosphere of Club Millésime, as well as the beautiful beach view from your suite. We are especially pleased that Hendrik, Diah, Darwin, and Gabrielle each added to such a positive experience through their thoughtful and attentive service. I also appreciate you sharing your observation regarding the payment arrangement for this reservation. As a flexible rate was selected for this particular booking, the credit card details were requested as a guarantee, followed by a one-night deposit three days prior to arrival, with the remaining balance settled upon arrival. I regret if this arrangement was not made clear at the time and may have caused any confusion or inconvenience. I hope this provides some helpful clarification regarding your reservation. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Sofitel Bali Nusa Dua Beach Resort for another wonderful stay. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! We truly appreciate you staying at Sofitel Bali Nusa Dua Beach Resort and for your loyalty as an Accor member. It is delightful to know that your visit was enjoyable and that you left with such positive impressions. Creating memorable stays for our guests is something we strive for every day. We look forward to welcoming you again in the future. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for taking the time to share such thoughtful and detailed feedback following your recent stay at Sofitel Bali Nusa Dua Beach Resort. I sincerely regret that several aspects of your experience did not go as anticipated. At the same time, I truly appreciate your kind recognition of our team, particularly our Management Trainees, whose warm hospitality and professionalism made a positive impression during your stay. Your generous words will certainly be shared with them. Your constructive observations have been shared with the relevant teams for careful review, as they provide valuable opportunities for us to improve. We sincerely appreciate your openness in highlighting both the positive aspects of your stay and the areas where we can do better. We hope to have the opportunity to welcome you back and provide the seamless experience you rightfully expect from Sofitel. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. We are delighted to know that you had an enjoyable stay with us. Your kind words will certainly inspire our team to continue delivering the highest quality of service and products to all our valued guests. We look forward to welcoming you back soon, and we hope your next visit will be just as pleasant as the recent one. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort