Dear Pascale Touati, Thank you for sharing your feedback with us! We are glad you enjoyed our prime location, beachfront access, and the impeccable service you expect from the Novotel brand. At the same time, we have noted your score regarding cleanliness. Maintaining a spotless resort is a top priority for us, and we are sharing your comments directly with our housekeeping team to ensure our standards are consistently met in all areas. Thank you again for helping us improve, and we hope to welcome you back to Novotel Bali Benoa for an even better stay in the future! Sincerely, Juliana Liew - General Manager

Dear Charles Gruet, Thank you for taking the time to share your honest feedback with us. While we are glad you found the hotel generally adequate, we are so sorry for the frustration you experienced with our staff and excursion planning. We apologize for the slow or inefficient service with our ordering tablets and also for the driver Booking a 12-hour driver should come with clear guidance and transparent information. We sincerely apologize for the lack of details regarding your itinerary, outdated information about the rice paddies, and the surprise cash-only requirement. We are reviewing our tour desk processes and staff training immediately so our team can provide accurate advice and clear payment details upfront. Thank you again for bringing these matters to our attention. Your feedback helps us improve, and we hope to welcome you back for a much seamless and enjoyable experience in the future. Sincerely, Juliana Liew - General Manager

Dear Yaniv Dayan, Thank you for being a loyal ALL – Accor Live Limitless Platinum Member. We are so sorry for letting you down during your stay with us. As a valued guest, you deserve a much better experience, especially for the price you paid. We are so sorry for the outdated bathroom, plumbing issues, and unpleasant smells. Our engineering team is on it right now fixing these maintenance issues, A disappointing breakfast is never okay. We’ve passed your feedback directly to our Executive Chef to fix the quality, selection, and overall coffee and food offerings. We apologize for the disappointment with our rock-barrier beach setup and the language barriers with our team. We are ramping up English training for our staff to make communication easier. Your trust as a Platinum member truly matters to us. We’ve shared your review directly with our team so we can do better. Thank you for being honest with us, and we really hope we get the chance to welcome you back and make things right next time. Sincerely, Juliana Liew - General Manager

Dear Romain Bourrat, Thank you for taking the time to share your feedback with us following your recent stay. We sincerely regret to hear that your experience fell short of your expectations and that you left feeling disappointed. While we are glad you enjoyed our pool, we deeply apologize for the issues you encountered with room noise, outdated amenities, and the air conditioning. We are particularly concerned by your comments regarding our service and the lack of recognition for your Accor ALL Gold status. Our loyalty members are highly valued, and providing attentive, seamless service alongside proper status recognition is a priority for us. It is truly disappointing to learn that you felt pressured regarding additional charges and had to request a refund of your deposit. Your detailed feedback regarding soundproofing, room refreshes, status privileges, and front-of-house service has been noted with high priority. We are continuously working on improving our facilities and team training to deliver the genuine Balinese hospitality our guests expect. We truly appreciate your honesty, as it highlights the exact areas where we need to improve. Sincerely, Juliana Liew - General Manager

Dear Julie T., Thank you so much Mrs. T. for taking the time to share your glowing review! We are absolutely delighted to hear that you and your family had such an excellent stay with us. Creating a fun, welcoming, and child-friendly environment with plenty of engaging activities for all ages is something we take great pride in, so knowing your whole family enjoyed it means the world to us! It is also wonderful to hear your kind words about our attentive, friendly team and the dining experiences at our restaurants. Thank you for choosing Novotel Bali Benoa. We are thrilled to know that you will gladly return, and we cannot wait to welcome you and your family back home again soon for another memorable holiday! Sincerely, Juliana Liew - General Manager

Dear Marc Bermond, Thank you so much for taking the time to share your review! We are delighted to hear that you enjoyed our convenient location and found the food to be great during your stay! Providing delicious meals and a prime setting for our guests to enjoy Nusa Dua and Tanjung Benoa is always our goal. Thank you for choosing Novotel Bali Benoa. We hope to have the pleasure of welcoming you back again soon for another enjoyable getaway! Sincerely, Juliana Liew - General Manager

Dear Xavier Schmitt, Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that you enjoyed your upgrade to the Tropical King Room with a Terrace, and that you found the room clean, comfortable, and well-located for your stay. It is fantastic to know you enjoyed our modern pool and the relaxing beach area as well! We are especially touched by your story about the Lak Lak at breakfast! Our culinary and food service teams always love going above and beyond to share authentic local flavors with our guests, and knowing that this special gesture made your stay extra memorable brings a huge smile to our faces. Above all, thank you for your high praise of our friendly team. Knowing that you would gladly choose Novotel Bali Benoa again on your next trip to Nusa Dua is the greatest reward we could ask for. We look forward to welcoming you back for another relaxing and delicious stay in paradise! Sincerely, Juliana Liew - General Manager

Dear Jean L. B., Thank you so much for this excellent review and for taking the time to share your experience with us! We are absolutely thrilled to hear that you had such a wonderful stay, from our top-notch rooms to our prime location. Most of all, thank you for highlighting the dedication of our reception team and the entire hotel staff. Our team works hard to ensure every guest enjoys a pleasant and memorable stay, and knowing their efforts stood out to you is incredibly rewarding. Thank you for choosing Novotel Bali Benoa. We truly appreciate your support and look forward to welcoming you back for another exceptional getaway in the near future! Sincerely, Juliana Liew - General Manager

Dear Rayan Crnjanski, Thank you so much for your awesome review! We are absolutely thrilled to hear that you enjoyed the luxury of your villa and its magnificent private pool. It is wonderful to know that our team’s service made such a lasting impression on you, they truly are the heart of Novotel Bali Benoa, and we will be sure to share your simply amazing compliment with them! There is nothing quite like the privacy and peace of our villas, and we are so happy they provided the perfect backdrop for your stay. We cannot wait to welcome you back to Novotel Bali Benoa! Sincerely, Juliana Liew - General Manager

Dear David D., Tahnk you! Reading your review brought a huge smile to all our faces. There is no greater compliment than welcoming back a friend for their 12th stay over nearly two decades. You have witnessed our journey and renovations, but as you beautifully put it, it is our people who remain our "true treasure." We are so touched that you feel our staff’s warmth and professionalism on every visit. Our team—many of whom I’m sure you now know by name—genuinely looks forward to your arrivals as much as you look forward to the holiday. Thank you for making Novotel Bali Benoa your "dream destination" in Bali. We are already counting down the days until your 13th visit! Sincerely, Juliana Liew - General Manager

Dear Jean-Marie Lanio, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding the check-in process and the cleanliness of your room. Your comments about the service and dining will be taken into account to improve our offerings. Sincerely, Juliana Liew - General Manager

Dear Elisabeth Girard, Thank you for sharing your experience. We are delighted to hear you enjoyed the upgrade and found our staff to be very welcoming. However, we sincerely apologize that the check-in process took longer than expected and we are apologize for that, We know your time is valuable, and we are currently reviewing our front desk procedures to ensure a smoother, faster arrival for all our guests. We hope to welcome you back soon for an even better stay! Sincerely, Juliana Liew - General Manager

Dear Carine Pages, Thank you for an excellent review! It means a lot that you noticed the care of our attentive staff and appreciated the combination of nature and modernity in our design. We hope to see you again soon! Sincerely, Juliana Liew - General Manager

Dear Magali S., We appreciate your feedback. It's great to know you had a lovely stay and found the deluxe room spacious and the staff very friendly. We're especially glad you enjoyed the excellent breakfast! Thank you for the helpful note about the road. We look forward to your next visit. Sincerely, Juliana Liew - General Manager

Dear Teo Galliaerdt, We are delighted to hear you had a very good stay. Thank you for the praise regarding our welcoming staff and the cleanliness of the rooms. It is great to know you enjoyed our beautiful pools and good breakfast. We have noted your valuable suggestions and we will work on increasing the number of loungers at the main pool and finding a better solution for keeping the breakfast fruit cool. Thank you again for your kind words and for choosing to stay with us, and look forward to having you back here for another great stay. Sincerely, Juliana Liew - General Manager

Dear Benitez D. Alcantara, hank you for your kind feedback regarding your stay. We are delighted that you received a warm welcome and enjoyed the excellent and plentiful buffets. We sincerely share your disappointment regarding the beach waste. While our team diligently works on collection every morning, We also appreciate you pointing out that the gym is not signposted. We will address this immediately to ensure future guests can easily find and utilize our fitness facilities. We are so glad you enjoyed your stay, and we look forward to welcoming you back soon. Sincerely, Juliana Liew - General Manager

Dear Zineddine Djouama, Thank you for sharing your experience. We're delighted to hear that our reception staff were very helpful and smiling and that you found the buffet rich and delicious. It's also great that your room was clean and comfortable. We appreciate your feedback about the lack of evening entertainment. We will review our schedule to bring more atmosphere to the hotel. We hope to see you and your wife again soon. Sincerely, Juliana Liew - General Manager

Dear Olivier H., Thank you for choosing to come back to Novotel Bali Benoa! We're so happy to hear that you had another perfect stay with us. It's wonderful that you loved your private pool villa is a true "haven of peace" for you. We're thrilled that you enjoyed the privacy and comfort. Your kind words about our staff mean a lot to us. We're proud of their kind and attentive service, and we're so glad it's the main reason you keep returning. We appreciate your high recommendation and can't wait to welcome you back for your third stay. Sincerely, Juliana Liew - General Manager