Dear Olivier G., Thank you for your kind words regarding your recent stay at Mövenpick Resort & Spa Jimbaran Bali. We are delighted to hear that our pre-arrival service and welcoming exceeded your expectations. It is wonderful that you enjoyed the spaciousness and decor of your room, as well as our diverse dining options featuring local and fresh ingredients. We appreciate your recognition of our staff and the family-friendly environment we strive to create. Your feedback motivates us to continue delivering exceptional experiences for our guests. Best regards, Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Zakaria S., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mövenpick Resort & Spa Jimbaran Bali. We are truly pleased to learn that you had an overall enjoyable experience and that you particularly appreciated our spacious rooms and the exceptional service provided by our Housekeeping team. Your kind recognition of their efforts is greatly appreciated, and we will be delighted to share your compliments with them. At the same time, we sincerely regret that certain aspects of your stay did not meet your expectations. Please accept our apologies for the slow service you experienced in our restaurant. We understand how important timely service is, especially when traveling with children, and we recognize the inconvenience this may have caused. We are also sorry to learn that the dining experience was inconsistent, and your comments have been shared with our Food & Beverage and Culinary teams for review and improvement. We also appreciate your candid feedback regarding our family facilities and children's activities. We understand your expectation that a number of amenities and activities should be included as part of the overall resort experience, particularly for families choosing a hotel within our category. Your comments are valuable to us, and we will certainly take them into consideration as we continuously evaluate our offerings and strive to enhance the experience for our family guests. Thank you once again for your constructive feedback and for highlighting both the positive aspects of your stay and the areas where we can improve. We are delighted that you still found our hotel lovely and comfortable, and we sincerely hope to have the opportunity to welcome you and your family back for an even better experience in the future Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear David A., Thank you for taking the time to share such a detailed review of your recent stay with us. We are delighted to learn that you enjoyed many aspects of your experience, particularly our large swimming pool, proximity to Jimbaran Beach, welcoming team members, breakfast offerings, Kids Club, spa facilities, and the quality of food served in our restaurants. It is especially rewarding to know that your children had a wonderful time at the Kids Club and that you appreciated our daily Chocolate Hour. At the same time, we sincerely regret the inconveniences you encountered during your stay. Please accept our apologies for the morning noise levels, the slow service experienced on some occasions, and the limited variety of menu options during an extended stay. Your comments have been shared with the relevant departments for review and improvement. We are particularly sorry to hear about your experience regarding the pool loungers. We understand how frustrating it must have been to find no available loungers due to early reservations by other guests. Your feedback highlights an important area for improvement, and we will review our procedures to ensure a fairer and more enjoyable experience for all guests. We also regret that your spa experience was affected by external noise and that the room relocation request could not be accommodated as promptly as expected. Regarding your ALL membership benefits, we understand your disappointment and apologize if the situation did not meet your expectations. As room upgrades remain subject to availability at the time of arrival, we are sorry that we were unable to provide a more satisfactory solution during your stay. Furthermore, we apologize for the inconvenience experienced at both check-in and check-out, particularly at the ALL priority desk. This certainly does not reflect the level of recognition and service we aim to provide to our valued loyalty members. We genuinely appreciate your balanced feedback. While we are pleased that you found our resort beautiful, family-friendly, and supported by a caring team, we also value the constructive comments that help us improve. We hope to have the opportunity to welcome you and your family back in the future and provide a stay that exceeds your expectations. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Philippe T., Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Resort & Spa Jimbaran Bali. We are pleased to hear your positive remarks about our personnel's kindness and the facilities available, particularly the Kid's Club. It is a priority for us to provide a welcoming environment for families. We appreciate your comments regarding the sauna and understand your desire for complimentary access. Our policies are designed to ensure a balanced experience for all guests, and we will take your feedback into consideration as we continually assess our offerings. Additionally, we apologize for the inconvenience you experienced with your room key card. We are glad to know that our team was able to assist you effectively in resolving the issue. Your insights on the breakfast buffet are valuable, and we will review our selection to enhance our guests' dining experience. Thank you once again for your constructive feedback, and we hope to welcome you back in the future for an even better experience. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Daniel E., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel comfortable and our staff attentive. Your feedback motivates us to continue providing exceptional experiences for our guests. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Michael V., Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location, impeccable service, and well-maintained facilities during your second stay with us. We look forward to welcoming you back for your future travels. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Jacqueline A., Thank you for your feedback. We are pleased to hear that you found your stay comfortable. We understand that noise from the children's pools can be a concern and appreciate your understanding as we strive to provide a family-friendly environment. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Muhammad A., Thank you for your positive feedback. We are delighted to hear that you had a very good experience at our resort. Your satisfaction is our priority, and we look forward to welcoming you back soon. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Erine T., Thank you for sharing your feedback regarding your recent stay at Mövenpick Resort & Spa Jimbaran Bali. We sincerely apologize for the inconvenience you encountered with the ongoing renovations, which were not clearly communicated prior to your arrival. We understand how disruptive construction noise can be, especially when seeking relaxation. Additionally, I regret to hear about the delays you experienced during breakfast service. Timeliness is important to us, and your experience does not reflect our standards. We will ensure that this matter is addressed with our dining team to improve overall service efficiency. We appreciate your comments as they help us to enhance our guest experience. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future for a more pleasant stay. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Aurelien L., Thank you for taking the time to share your experience. Please accept our sincerest apologies for the disappointing arrival experience you encountered during what should have been a very special occasion—your honeymoon. We are deeply concerned to learn about the extended wait at check-in, the confusion regarding your reservation, and, most importantly, the manner in which the interaction was handled. The level of service you described, including the lack of attentiveness, empathy, and professionalism, falls far short of the standards we expect from our team and the hospitality we strive to provide to every guest. We understand how distressing and frustrating it must have been to arrive with a confirmed reservation and be informed otherwise, particularly after a long journey and during such a meaningful celebration. We are truly sorry that this experience left you feeling unwelcome and disappointed. Your comments regarding the service provided have been shared with our Front Office leadership team for immediate review and follow-up. We take feedback of this nature very seriously, as it helps us identify areas where we must improve and ensure that our guests are treated with the courtesy, care, and respect they deserve. While we cannot change the experience you had, we would like to express our genuine regret that we failed to deliver the warm and seamless welcome expected from a five-star resort. Thank you for bringing these matters to our attention. We wish you both all the best and hope that your honeymoon was otherwise filled with memorable moments. Sincerely, Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear A. Delepierre, Thank you for your kind words regarding our hotel and its beautiful setting. We appreciate your feedback about the views from the rooms and the noise levels in the corridors during late hours. While we strive to maintain a peaceful environment for all our guests, we understand that disturbances can occasionally occur. Please rest assured that your comments will be shared with our team for consideration. We hope to welcome you back for another enjoyable stay in the future. Best regards, Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Fatima T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your birthday celebration and appreciated the team's attention. We look forward to welcoming you back for another pleasant visit. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Delphine M., Thank you for your kind words regarding our complex. We appreciate your understanding of the ongoing renovations and the associated noise around the pools. Your feedback is valuable as we strive to enhance our guest experience. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Fremy M., Thank you for your positive feedback. We appreciate your suggestion regarding the availability of a French-speaking representative and excursion guidance. Your input is valuable, and we will take it into consideration as we continuously strive to enhance our guest experience. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Ms. Regis S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the beautiful surroundings and our superb pools. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Ms. Anita B., Thank you for your positive feedback regarding your pleasant stay. We appreciate your suggestion about having bilingual staff members to enhance communication. Your input is valuable as we strive to improve our guest experience. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Ms. Murielle W., Thank you for taking the time to share your positive feedback regarding your recent stay at our resort. We are delighted to hear that you found our hotel pleasant and our staff attentive and caring. It is wonderful to know that our chocolate tea time made a memorable impression on both the children and the elderly guests. We are also pleased that you enjoyed the luxurious accommodations and the regular maintenance of your room. It is gratifying to learn that you found our pool to be a peaceful retreat at the end of the day, fitting for families seeking a calm atmosphere. Your kind words about our pizzas and the chef will certainly be relayed to our culinary team. Thank you once again for your review, and we hope to welcome you back for another enjoyable stay in the future. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Mr. Sudeep K., Thank you for your kind words regarding your recent stay at our resort. We are thrilled to hear that you found our facilities kid-friendly and enjoyed the activities we offer, as well as our proximity to the beach. We look forward to welcoming you back for another memorable experience. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Mr. C., Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed the quality of our service and dining options, even during your short visit. We look forward to welcoming you back for a longer stay in the future. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali