Dear Ms. Eieonorelouiserenee D., Thank you for taking the time to share such a wonderful review following your recent stay at Raffles Bali. We were truly delighted to learn that your time with us was an unforgettable experience. It was especially rewarding to know that you enjoyed the comfort of your villa and its breathtaking ocean views, providing the perfect setting for a relaxing and memorable getaway. We were equally pleased to hear that our culinary experiences became one of the highlights of your stay. Your generous compliments have been shared with Chef Gaetan and the culinary team, who were honored to know that their passion and dedication helped create what you described as a truly timeless experience. Your kind recognition of Thomson was also sincerely appreciated. We were delighted to share your thoughtful words with him, and we know he was encouraged to learn that his attentive and personalized service contributed so positively to your stay. It was also gratifying to know that you appreciated the harmony between our natural surroundings and our commitment to preserving the beauty of the resort. Creating an environment where luxury and sustainability coexist is something we take great pride in. Thank you once again for your generous recommendation and for your continued loyalty as an ALL-Silver member. It was a pleasure to welcome you to Raffles Bali, and we sincerely hoped to have the opportunity to create many more unforgettable memories with you in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Ugojacquesjean M., Thank you for taking the time to share your wonderful feedback following your recent stay at Raffles Bali. We were truly delighted to learn that your experience with us was simply incredible. Knowing that our team's heartfelt hospitality, together with the idyllic setting of our resort, created such a memorable stay was incredibly rewarding for all of us. We were especially grateful for your kind recognition of Chef Gaetan, your butler Thomson (Tom), and our photographer. We were delighted to share your generous compliments with them, and we know they were honored to have played a part in creating such wonderful memories during your stay. Your thoughtful comment that "they are all perfect" was one of the greatest compliments our team could have received. It was a reflection of the genuine care and dedication that every colleague strives to deliver each day, and we sincerely appreciated your recognition of their efforts. Thank you once again for your generous recommendation and for choosing Raffles Bali. It was our privilege to have welcomed you, and we sincerely hoped to have the pleasure of creating many more unforgettable moments with you in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Guy-Henri B., Thank you for taking the time to share such a beautiful and detailed review of your stay at Raffles Bali. We are truly delighted to know that your experience was so memorable, from the comfort and privacy of your villa to the attentive service you received throughout your stay. It is especially rewarding to hear that your journey with us—from arrival to departure—felt seamless and thoughtfully cared for. We are sincerely grateful for your kind recognition of Adit your butler, Bagus, Imelda, and Ratih. It is wonderful to know that their warmth, attentiveness, and personal touches helped make your stay and dining experiences at Rumari and throughout the resort so special. We will be very pleased to share your appreciation with them and the wider team. We are also pleased that you enjoyed the culinary experience at Rumari, as well as the thoughtful details such as your welcome amenities, room upgrade, and in-room comfort, including the heated pool. Your comments about the quality of service and cuisine mean a great deal to us, especially coming from a guest who has experienced many leading hotels around the world. Thank you once again for your trust, your recommendation, and for choosing Raffles Bali. We are honored to be counted among your favorite Raffles experiences and look forward to welcoming you back for another unforgettable stay. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Yvesalbert B., Thank you for sharing your thoughtful feedback following your recent stay at Raffles Bali. We were very pleased to learn that you enjoyed the beautiful setting of the resort and the comfort of our villas set within the lush hillside surroundings. It was also wonderful to know that our team’s warm and attentive service left a positive impression on you, and your kind recognition meant a great deal to all of us. At the same time, we truly appreciated you taking the time to highlight several aspects that could be improved, particularly for a longer stay. Your comments regarding the lighting in the villas and lounges, the variety of dining options, and the support available for arranging excursions and travel plans were very valuable. While our butler team is always happy to assist with many arrangements, we understand your expectation for more comprehensive concierge-style support, and we will certainly review this with our team to further enhance the guest experience. Thank you once again for choosing Raffles Bali. We truly hope to have the pleasure of welcoming you back for another stay in the future. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Henri P., Thank you for sharing your experience. We were delighted to learnt that you enjoyed our classic private villa offered the beautiful Jimbaran view and the service remained as top‑notch. We appreciated your patience with the booking process, which indeed may vary depending on the number of guests and has a different payment app. Please note that we will take this constructive feedback to better enhance our booking process. We were especially pleased to hear that our butler Aditya exceeded your expectations. His dedication to ensuring a seamless stay was evident, and we are grateful for your kind words. We hope the memories of your time with us continue to inspire, and we look forward to welcoming you back whenever the occasion arises. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. D., Thank you for sharing your extraordinary experience at Raffles Bali. Under the guidance of Mr. Henri's, our team strives to create unforgettable moments, and we were thrilled that your stay embodied the essence of luxury and serenity. Every detail, from the tranquil ambiance to the warm hospitality, is carefully curated to ensure an unparalleled experience. Our team takes immense pride in crafting bespoke experiences that exceed our guests' expectations, and we're grateful for your appreciation of their dedication and expertise. Raffles Bali is more than just a resort – it's a sanctuary where luxury meets tranquility, and we were honored that you have chosen us as your haven of relaxation and rejuvenation. We look forward to welcoming you again to our Balinese paradise, where we will continue to push the boundaries of excellence and innovation to ensure that your next stay with us is just as memorable and enchanting as the last. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Lionel L., We were absolutely delighted to learn that your stay with us had been truly exceptional! It was wonderful to know that you had found our hotel to be magnificent and intimate, with our villas exceeding your expectations in every way. The attention to detail and care that went into crafting your experience had clearly paid off. We were particularly thrilled to hear that our staff, led by the impeccable Butler Thomson, had been attentive to your every need. Their dedication and warm hospitality had obviously made a lasting impression on you. We were honored that you had chosen Raffles Bali for your stay and grateful for the opportunity to have served you. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr, Long N., We were absolutely delighted to hear that your stay at Raffles Bali had left a lasting impression on you! It was wonderful that our estate, staff, and culinary experiences had resonated with you so deeply. Our team's passion for hospitality had shone through in every interaction, and we were thrilled that you had felt welcomed and cared for. We were particularly grateful for your kind words about Eunike and Endah, whose dedication to exceptional service was truly valued. Their commitment to ensuring every guest felt at home was inspiring, and we were lucky to have them on our team. The memories you had created during your stay meant the world to us, and we hoped you would treasure them for years to come. We would have been honored to welcome you back to Raffles Bali someday and continue to build on the relationship we had established.

Dear Mr. Stephane, We very much appreciate your comments regarding your stay at the Raffles Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and choosing to stay with on your special celebration and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Lehmann Quality and Guest Experience Manager