Raffles Bali 5 étoiles

Note Avis clients (Note ALL) 4.9/5 142 avis

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Description

Les plus de l'hôtel

  • Resort de luxe au sud de Bali comprenant 32 villas avec vue panoramique sur l'océan

  • Raffles Wellbeing Butler Service for every villa.

  • Complimentary daily morning wellness activities.

  • Complimentary daily cultural experience.

  • Complimentary one-time 60 minutes Balinese massage for every direct bookings.

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir

Localisation de l'hôtel

Raffles Bali

Jalan Karang Mas Sejahtera 1A, Jimbaran, Bali
80361 Jimbaran
Indonésie

GPS:-8.786665, 115.158648

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.9/5  142 avis

Note TripAdvisor  5.0/5  103 avis

Exceptional in Every Area

Note TripAdvisor 5.0/5

BernardT726 En couple - Avis TripAdvisor

I Stayed in Raffles Bali for the past 3 nights - where we celebrated our wedding anniversary and my birthday- and what a memorable stay it was! We are used to hotels just providing us the token slice of cake to celebrate the above milestones, so we were surpsied at the lengths that the staff at Raffles Bali went to in preparing our villa for the occasion. To say that our stay is personalized - is not a hyperbole. We were greeted with Handwritten notes each night- as well as little snacks / tea, which the staff prepared according to our preference. There were times when we expressed our likes / dislikes in passing , but every feedback was taken in seriously by the staff there. In our first day, we were personally welcomed by the resort's Director of Culinary and also the General Manager: everywhere we went we were greeted by smiles and undivided attention. Special thanks to our Wellness Butler - who never said no to our requests- and remained contactable throughout the stay. I honestly could not remember a time when we needed something and was left wanting. Communication with the hotel began a week before we arrived. We stayed in the Ocean view villa. Being a new hotel, everything was well maintained , and there were at least 10+ diffient amenities in the toilet drawer.including things like fresh aloe vera and facial wash. The pool was clean and there was more than ample places to lounge aroud. Loved seeing the little birds chill around the villa outside. Breakfast everyday at the Rumari was top notch. Loved the cook to order format - which ensured that the food arrived fresh. The nasi uduk was delicious . We'be been to Bali probably about Six times now, and Raffles Bali is definitely the most luxurious and tranquil of all the five star resorts that we've stayed in. Sometimes it comes at the expense of things to do in the resort. But if a peaceful getaway is what you're after (read: don't want to struggle with crowds to people in the common pool) , Raffles Bali would be the perfect place for you. A bit thank you to the team at Raffles Bali. From the excellent mixologist at the bar, the botanist who gave us a tour, our breakfast waiters and of course our Wellness Butler - thank you for looking after us during our short stay

AMAZING

Note TripAdvisor 5.0/5

dubai971 Avis TripAdvisor

The hotel has prime location and the facilities are absolutely amazing The service everywhere in the hotel is great and comes to a pick with the butler. The food is delicious, original, tasty, the chef is welcoming and passionate. A great hotel and a memorable stay

Mein Aufenthalt im Hotel "Raffles Bali" war insgesamt enttäuschend

Note TripAdvisor 1.0/5

Mohsan H Avis TripAdvisor

Mein Aufenthalt im Hotel "Raffles Bali" war insgesamt enttäuschend. Zwar war die Hotelanlage sehr modern und sauber, jedoch wurden die positiven Aspekte durch die schlechte Organisation des Services stark überschattet. Das Frühstück war zwar von guter Qualität und vielfältig, jedoch war die Organisation eine absolute Katastrophe. Das Personal schien überfordert und nicht in der Lage zu sein, mit dem Andrang der Gäste umzugehen. Lange Wartezeiten haben das Frühstückserlebnis stark beeinträchtigt. Es schien, als ob das Personal wenig Interesse daran hatte, sicherzustellen, dass die Gäste einen angenehmen Aufenthalt hatten. Insgesamt war der Service im Hotel "Raffles Bali" enttäuschend. Trotz eines guten Frühstücks und einer modernen Anlage kann ich aufgrund der mangelnden Organisation und des unzureichenden Service dieses Hotel nicht empfehlen. Trotz einiger Enttäuschungen während meines Aufenthalts im Hotel "Raffles Bali" möchte ich besonders die positive Leistung einiger Mitarbeiter hervorheben. Rani, eine Mitarbeiterin im Frühstücksbereich, war äußerst aufmerksam und freundlich, und ihr Engagement hat das Frühstückserlebnis trotz der organisatorischen Probleme deutlich verbessert. Ihre Professionalität und ihr Bemühen um das Wohlbefinden der Gäste haben einen positiven Eindruck hinterlassen. Darüber hinaus möchte ich auch Gaetan Biesuz, den Director Culinary des Hotels, loben. Trotz der offensichtlichen Herausforderungen in Bezug auf die Organisation und den Service hat er sich persönlich dafür eingesetzt, die Situation zu verbessern. Seine Präsenz und sein Engagement für die Zufriedenheit der Gäste waren deutlich spürbar und verdienen Anerkennung.

Dear Mohsanh535, Thank you very much for taking the time to post a review of your recent stay at Raffles Bali. Please kindly accept our sincere apologies that we failed to exceed your expectations. We truly appreciate your feedback as we always aim at ensuring our guests enjoy a perfect experience at our resort. We are pleased to hear that Rani’s attentiveness, friendliness and dedication has significantly improved your breakfast experience. Also, our Director of Culinary, Gaetan Biesuz, has given you a positive impression by showing his commitment to guest satisfaction. Please be rest assured that our management team has reviewed your valuable comments as our aim is to continuously improve our service quality. We sincerely hope to be able to welcome you back in the future and hence have an opportunity to restore your trust in our services. Best regards, Katya Herting General Manager

Calme et paisible

Note Avis clients 3.5/5

F. H. En couple - Avis confirmés ALL

Belle expérience au sein de cet hôtel pour retrouver calme et sérénité.

Dear Mr. H. F., We are delighted to learn that you enjoyed your peaceful and serene stay at Raffles Bali. Tranquility is one of our main assets, and we are pleased that you were able to fully enjoy it. Your feedback related to the price of our Krug Grande Cuvee 375ml is highly valued and appreciated. We do apologize that our price was not as what you expected as we have high import duty on alcoholic beverage in Indonesia. As our gesture of goodwill, we will give 50% discount on the price of Krug Grande Cuvee 375ml and refund the remaining balance to your credit card. Please kindly allow approximately 14 working days until the refund balance is reflected in your credit card account. Furthermore, we have made an exception and credited Accor Live Limitless (ALL) points from the incidentals charges which you have settled upon check out. Once again, please kindly accept our sincere apologies for any inconveniences caused and thank you for sharing your comments with us. We look forward to welcoming you back again to our resort. Best regards, Katya Herting General Manager

래플스 발리 감동적인 서비스와 그에 비해 너무나 형편없는 음식들

Note TripAdvisor 4.0/5

진란 박 Avis TripAdvisor

체크인부터 체크아웃까지 완벽한 서비스와 친절함에 감동했습니다. 모든 직원분들이 항상 친절하셨습니다. 룸 컨디션도 좋았으며, 결혼 10주년 기념 이벤트도 준비해주셔서 정말 기뻤습니다. 담당 버틀러가 늘 신경을 써주셔서 항상 감사했습니다. 또한 필요한것을 부탁하면 바로 해결해 주셨습니다. 공항까지 데려다 주셔서 그것도 너무 감동 받았습니다. 다시한번 감사합니다. 다만, 레스토랑의 음식들이 가격에 비해 너무 형편 없었습니다. 래플스 발리에 또 가고싶지만 음식을(조식 포함 모든 레스토랑) 생각하면 망설여 질것 같습니다. 식재료는 너무나 훌륭했으나 맛은 정말 실망이였습니다.

Dear 진란 박 Thank you for staying at the Raffles Bali and sharing your comments with us. I am delighted to read you had a good overall experience at our resort, rest assured your kind words about our perfect service, attentive butler and staff friendliness from check-in to check-out have been shared to the team. I appreciate your feedback on the food in our restaurants, I wish that you had mentioned your concerns regarding the shortfall during your stay and we would have been delighted to immediately address your concern, to ensure your immediate satisfaction with our product and service. Please kindly accept my sincere apologies for shortfall that you have experienced and we will ensure that you will have a better experience at our restaurants when you come back again next time. We look forward to welcoming you back in the near future. Kind regards, Bernadine Suwarsa Hotel Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 97 avis 9.7/10 Site
  • 379 avis 9.8/10 Chambre
  • 408 avis 9.6/10 Service
  • 260 avis 9.5/10 Installations
  • 230 avis 9.8/10 Ambiance
  • 174 avis 9.4/10 Repas
  • 95 avis 9/10 Confort
  • 83 avis 9.7/10 Propreté

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