Mövenpick Resort and Spa Fruske Terme 4 stars

Dear Mr. D., Thank you for your kind words regarding your recent stay at our resort. We are delighted to hear that you enjoyed our location, facilities, and dining options. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Mrs. B., Thank you for sharing your feedback regarding your recent stay at our resort. We are pleased to hear that you found the rooms to be nice and comfortable. However, we regret to learn that your overall experience did not meet your expectations. The concerns you raised about overcrowding, food quality, and hygiene are important to us. We strive to provide a pleasant dining experience and a clean environment for all our guests. Your observations regarding the children's food selection and the swimming pool hygiene will be reviewed with our team to ensure we uphold our standards. We appreciate your insights, as they are invaluable for our continuous improvement. Thank you once again for your comments. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Petra G., We very much appreciate your comments regarding your stay at the Mövenpick Resort and Spa Fruske Terme. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mövenpick Resort & Spa Fruske Terme

Dear Mr. Ivan, Thank you very much for taking the time to share such detailed feedback about your stay with us. We are pleased to hear that, overall, you had a good experience and that you particularly appreciated the efficiency and service at our poolside restaurants. Your kind words will certainly be shared with our team. At the same time, we sincerely apologize for the inconvenience caused by the long queues during breakfast and dinner. We fully understand your frustration, especially having to wait around 20 minutes to get your food. Your suggestion regarding dividing the main dishes between two separate buffet stations is very constructive, and we will share it with our restaurant management team as we continue working on improving the flow and organization of our main restaurant. We are also sorry to hear about the issues in room 346. The lack of cold water, as well as the air-conditioning performance and unpleasant smell, are certainly not the standard we aim to provide. Although we understand that you chose not to contact maintenance during your stay, we regret that these issues affected your comfort and will ensure that our technical team is made aware of them so they can be checked and addressed. Your feedback is extremely valuable to us, as it helps us identify areas where we can improve. We truly appreciate your positive comments as well as your constructive criticism, and we hope to have the opportunity to welcome you again and provide you with an even better experience. Kind regards, Mövenpick Resort and Spa Fruske Terme

Dear Mrs. Jana, Thank you for sharing your feedback with us. We are sorry to hear that your stay did not fully meet your expectations, although we are pleased to know that you enjoyed the resort itself, its surroundings, and had a pleasant time overall. Regarding the check-in and check-out times, we would just like to clarify that our standard check-in time is from 2:00 PM, while check-out is until 11:00 AM. These are standard hotel practices, not only at our resort but across the hospitality industry worldwide, and allow our team sufficient time to prepare the rooms for arriving guests. We are also sorry that certain aspects of our offer did not meet your expectations, particularly regarding the food and language communication. We truly appreciate your comments, as feedback such as yours helps us identify areas where we can continue to improve. We hope that, despite the points mentioned, you will remember the beauty of our resort and the pleasant moments you experienced during your stay. Warm regards, Mövenpick Resort and Spa Fruske Terme