Mövenpick Resort and Spa Fruske Terme 4 stars

Customer review rating (ALL Rating) 4.7/5 1,903 reviews

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Description

Hotel extras

  • 7 restaurants and bars with cocktail hours, live music and farm-to-table menus

  • 11 modern meeting and events spaces

  • All rooms include a private balcony

  • Extensive spa and wellness facilities, including pools, saunas and treatments

  • Free parking

Our accommodation(s)

Hotel location

Mövenpick Resort and Spa Fruske Terme

Staza Zdravlja 39
22408 VRDNIK
Serbia

GPS:45.1420055297, 19.7795815851

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,903 reviews

Customer review rating 4.5/5

Milan P. Couples - Confirmed reviews ALL

Good service, nice and very friendly stuff, delicious food, warm place, great spa and massage areas with wonderful service. Hotel needs some renovations, but that doesn't affect my general impression. Pity that you gave up on nudist spa, hope you will considere of taking it back.

Dear Mr. P., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our services, friendly staff, and the spa facilities. Your comments about renovations and the nudist spa option have been duly noted, and we appreciate your insights. We look forward to welcoming you back for another enjoyable experience. Best regards, Mövenpick Resort and Spa Fruske Terme

Customer review rating 2.5/5

Slaven K. Couples - Confirmed reviews ALL

Unacceptable to have cockroaches in bathroom and to be awaken 2 times by TV automatically turning on considering how much we paid!

Dear Mr. Slaven, Thank You for sharing Your feedback. We are glad You enjoyed our SPA center. We apologize for the inconvenience you experienced during your stay. Regarding the cockroach, our property is regularly maintained and cleaned, and we do not have a problem with them. However, occasionally an insect may appear, which can happen even in private homes, regardless of cleanliness. We also regret the disturbance caused by the TV turning on automatically in the early morning. This is certainly not the standard we strive for, and we are taking steps to ensure that such technical issues are resolved to prevent this from happening in the future. Your comfort and satisfaction are extremely important to us, and we hope you will give us another opportunity to host you, so we can provide a truly worry-free and enjoyable stay. Kindest regards, Mövenpick Resort and Spa Fruske Terme

Customer review rating 5.0/5

Viacheslav B. Families - Confirmed reviews ALL

everything was perfect. would be nice to have pepsi max or any sugarfree drinks in mini-bar as alternative. overall amazing new year celebration, thanks

Dear Mr. B., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and the New Year celebration. Your suggestion regarding sugar free drink options in the mini-bar is appreciated and will be considered for future enhancements. Best regards, Mövenpick Resort and Spa Fruske Terme

Customer review rating 2.5/5

Goran N. Families - Confirmed reviews ALL

All good but in this price must be dinner.

Dragi gospodine Novakoviću, Hvala Vam na izdvojenom vremenu za komentar, kao i na prilici da svim čitaocima objasnimo neke detalje. Sve informacije o ponudi i ceni su bile jasno i transparentno navedene pre same rezervacije. U svakom trenutku imate mogućnost da odlučite da li Vam ponuda odgovara ili ne odgovara. Složićete se sa nama, da nema ništa nejasno ili neočekivano u onome što je unapred prihvaćeno. Žao nam je ukoliko ponuda nije ispunila Vaša očekivanja, ali verujemo da je važno naglasiti da je sve bilo u skladu sa dogovorom pre dolaska. Srdačan pozdrav, Mövenpick Resort and Spa Fruske Terme

Customer review rating 0.5/5

Iurii D. Families - Confirmed reviews ALL

Water in opened swim pools was cold, my pass card didn’t work, dirty rooms, absolutely awful food at the breakfast, stupid waiters, oh my god why I desided stay here

Dear Mr. D., Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Regarding the water temperature in the outdoor pools, we would like to clarify that our thermal water temperature is constant and ranges between 29 and 32°C. While this is considered thermal water, it may feel cooler to guests who are accustomed to hyperthermal springs with higher temperatures. We regret the inconvenience caused by your access card not working and the concerns you mentioned about room cleanliness. This is certainly not the standard we strive for, and your comments will be forwarded to the relevant departments for immediate review and improvement. We are also sorry to hear that breakfast and service did not meet your expectations. Our staff works hard to provide a pleasant experience for all guests, and we take feedback like yours seriously so we can improve where needed. We would also like to add that if you had contacted our reception at any point during your stay, we could have reacted immediately and done our best to resolve the issues and make your stay more pleasant. Thank you for bringing these matters to our attention. We hope you will give us another opportunity to provide you with a better experience in the future. Kindest regards, Mövenpick Resort and Spa Fruske Terme

Other web-users rate our hotel

  • 349 reviews 8.1/10 Location
  • 824 reviews 7.6/10 Room
  • 734 reviews 8.4/10 Service
  • 10 reviews 8.8/10 WiFi
  • 619 reviews 7.9/10 Food
  • 533 reviews 8.3/10 Pool
  • 512 reviews 8.7/10 Wellness Area
  • 393 reviews 7.9/10 Cleanliness

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