Dear, Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our accommodations, the quality of our food, and the cleanliness of our facilities. Your positive feedback about our staff is greatly appreciated. We hope to welcome you back soon. Sincerely, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for your kind words and recommendation. We are delighted to hear that you had a perfect experience at our resort. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for your kind feedback. We are glad to hear that you found our resort well organised and worth the money. Regarding the pool temperatures, our resort features hypothermal thermal-mineral water, and the water temperature in all of our pools ranges from 28°C to 32°C. We understand that some guests prefer hotter thermal pools for relaxation, and we appreciate you sharing your preference with us. We hope to have the pleasure of welcoming you back for another relaxing stay. Kind regards, Mövenpick Resort & Spa Fruške Terme

Dear, Thank you for taking the time to share your detailed feedback following your two stays with us. We appreciate your recognition of our team, and we are pleased to hear that you found our staff pleasant and welcoming. We also value your comments as an experienced traveller who looks at the overall experience and value for money. Regarding our room rates, our pricing is dynamic and based on factors such as demand, availability, booking conditions and travel dates. This is a standard practice in the hospitality industry, and our current rates and conditions are transparently displayed on our website. Different quotations on different occasions therefore reflect the conditions and availability at the time of booking rather than a difference in the product offered. With regard to your comments on the dining experience, we take note of your observations concerning food variety, taste, replenishment, beverage temperature and availability. We continuously monitor these aspects, particularly during busy breakfast and dining periods. At the same time, individual preferences regarding taste and variety can naturally differ, and we appreciate you sharing your personal comparison between your two visits. Your comments regarding the organised groups and table arrangements are also noted. Group bookings can require specific seating arrangements, but our intention is always to ensure that all guests can enjoy the facilities comfortably. We will take your observations into consideration when reviewing how such arrangements are managed. We are glad that, despite the points you have raised, you found our staff to be pleasant. We believe that a hotel experience is made up of many different elements, and consistency across all of them is important. Your detailed feedback gives us a useful perspective on how the experience was perceived during your second visit. We appreciate your having chosen to return to our resort and hope that your next experience, should you visit us again, will once more reflect the positive impression you had during your first stay. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed the accommodation, dining, and our dedicated staff. Your appreciation of our facilities for relaxation and recovery is highly valued. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Jelena, Thank you for taking the time to comment! We are glad that you were our guests, and that you left the hotel with only the best impressions. Our entire team works hard to make your vacation perfect and we are happy that we succeeded this time as well. Come to us again, we are waiting for you! Kind regards, Mövenpick Resort and Spa Fruske Terme

Dear Mr. Kay, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not fully meet your expectations. Regarding the pool area, we agree that during periods of high occupancy, especially on weekends, it may not be possible to provide a sunbed directly next to the pool for every guest. However, our complex offers a large number of sunbeds in both the indoor and outdoor areas, and we believe that guests are always able to find a comfortable place to relax, even if it may not be immediately beside the pool. As for the crowds in our restaurants, we kindly ask for a little understanding, particularly during weekends and periods of high occupancy. Nevertheless, we take your comments seriously and are continuously considering ways to improve our organization and the overall quality of service in order to provide our guests with an even more enjoyable experience. We would also like to point out that, in addition to the à la carte restaurant within the hotel, our guests can enjoy the Etno Restaurant as well as the Italian restaurant Piazza, both offering additional dining options and a different atmosphere. We are pleased to hear that you enjoyed the comfort and pleasant atmosphere of your room. Your feedback is valuable to us and helps us continue improving our facilities and services. We hope to have the opportunity to welcome you again and provide you with an even more enjoyable stay. Kind regards, Mövenpick Resort and Spa Fruske Terme

Dear Mr. Artem, Thank you for taking the time to share your feedback with us. We are particularly pleased to hear that you enjoyed our apartments, pool facilities, beautiful views, and the helpfulness of our staff, as well as our adults only pool and zone. We would like to clarify a few points regarding your comments about beverages. The water available to guests during dinner from our dispensers is filtered and completely safe for consumption. The water in the rooms is also technically safe; however, due to the presence of certain minerals, we do not recommend it for drinking to guests who may not be accustomed to its composition, in order to avoid any potential unwanted effects. Furthermore, a half-board service includes breakfast and dinner, but does not include unlimited beverages. Our hotel does not operate on an all-inclusive basis, and therefore beverages served with dinner are charged separately, which is a common practice among hotels operating on a half-board basis. Certain beverages are, of course, available to guests during breakfast as part of the included service. In addition, we would like to highlight that our guests have access to a complimentary minibar in their rooms, as well as a coffee machine, with its supplies replenished daily as part of the amenities included in their stay. Regarding your comments about the main restaurant and its capacity, we sincerely appreciate your honest suggestion. Feedback from our guests is very important to us, and we will certainly take your observations into consideration as part of our future improvements and planning. Once again, thank you for sharing both your positive impressions and constructive feedback. We hope to have the opportunity to welcome you again and provide you with an even more enjoyable experience. Kind regards, Mövenpick Resort and Spa Fruske Terme

Dear Mr. C., First and foremost, we would like to sincerely apologize for the unpleasant experience you had during your stay. We are truly sorry that the entire situation turned out this way, and we completely understand your dissatisfaction, especially considering the health concerns you mentioned. We were genuinely surprised by the feedback regarding the way your initial complaint was handled. If there were indeed no rooms available at the time of your request, you should certainly have been informed of this clearly and immediately, along with the information that a room change would be arranged as soon as a suitable room became available the following day. In situations where an appropriate solution cannot be found within the hotel, the possibility of accommodating guests at another property should also be considered. You are absolutely right in pointing out that our rooms are designated as non-smoking, they genuinely are. Smoking inside the rooms is strictly prohibited, and our smoke detection system is activated when cigarettes are smoked indoors. Smoking is permitted only on the balconies, so it is possible that, if a previous guest had smoked extensively on the balcony, the smell may have entered the room and become absorbed into the textiles and furniture. However, regardless of the cause, we fully understand that this does not diminish the discomfort you experienced. We are particularly sorry about the impression you received when you first approached the reception. Your concern should have been taken seriously and handled with much more understanding and attention, and never in a way that made you feel as though your complaint was being questioned. As returning guests, we are especially sorry that on this occasion we failed to meet your expectations. We truly appreciate your honest feedback, as it helps us identify shortcomings that need to be addressed seriously in order to prevent similar situations from happening again. Once again, please accept our sincere apologies for your overall experience, and thank you for taking the time to share your feedback with us in such detail. Kind regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for your positive feedback. We are delighted to hear that you continue to enjoy your visits to our resort. Your loyalty means a great deal to us, and we look forward to welcoming you back for many more memorable stays. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for your positive feedback. We are delighted to know that you had an excellent experience at our resort. Your satisfaction is our priority, and we hope to welcome you back in the near future. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for taking the time to share your positive experience at Mövenpick Resort and Spa Fruske Terme. We are delighted to hear that you and your family enjoyed a wonderful vacation and found our staff to be friendly and accommodating. It is gratifying to know that your children had a great time exploring our pools and playgrounds. We take pride in providing a family-friendly environment and delicious dining options. We are also pleased that you appreciated the serene surroundings and the peaceful atmosphere of our resort. Your feedback is invaluable to us, and we look forward to welcoming you back for another relaxing getaway. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our facilities and that your children had a wonderful time. We appreciate your feedback and hope to welcome you back soon. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for your positive feedback regarding your stay. We appreciate your suggestion about the working hours and will consider it for future improvements. We are delighted that you enjoyed your time with us and look forward to welcoming you back. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for sharing your detailed feedback regarding your recent stay at Mövenpick Resort and Spa Fruske Terme. We are pleased to hear that you appreciated our location, cleanliness, and the quality of our wellness and spa facilities, as well as the thoughtful gesture of celebrating your birthday. However, we regret to learn about the issues you encountered with the restroom supplies and the noise from the event. Your comments regarding the lack of toilet paper and hand soap are important to us, and we will review our maintenance procedures to ensure a consistently pleasant experience for all guests. Regarding the loud party, we understand how disruptive this can be for guests seeking a peaceful retreat. Your concerns have been noted, and we will consider how to better balance event hosting with the tranquility our guests expect. We appreciate your insights and hope to provide a more satisfactory experience in the future. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for your kind words regarding our professional staff and the cleanliness of our facilities. We are delighted to hear that you had a pleasant experience at Mövenpick Resort and Spa Fruske Terme. Your feedback is greatly appreciated. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for your feedback. It is regretful to hear about your experience with our staff's demeanor. We strive to maintain high service standards, and your comments will be noted for future improvements to ensure a more pleasant experience for our guests. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our location, enjoyed a relaxing atmosphere, and found our service and food to your liking. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Filip, Thank you for your kind words regarding your comfortable stay and our dedicated team. We are delighted to hear that you had a positive experience at our hotel. Your feedback is greatly appreciated. Best regards, Mövenpick Resort and Spa Fruske Terme