Mama Shelter Belgrade 4 stars

Customer review rating (ALL Rating) 4.5/5 813 reviews

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ALLSAFE approved hotel

Hotel extras

  • Design-led hotel and bedrooms

  • Cosy rooftop with table tennis & fire pit

  • Affordable and comfortable rooms with 5 stars bedding

  • Modular and adaptable conference rooms

  • Gym free of charge for residents

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mama Shelter Belgrade

Kneza Mihaila 54A Belgrade

GPS:44.81952, 20.454038

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Delicious world and local cuisine, healthy dishes and carefully selected ingredients served with a selection of craft beers, wine and fresh juices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  813 reviews

TripAdvisor Rating  4.5/5  300 reviews

Certificate of excellence 2023

Good location

Customer review rating 5.0/5

M.gul P. Couples - Confirmed reviews ALL

I stayed at your hotel for one night for my birthday. My flight was canceled due to the weather. I wanted to extend my stay for one more night, but I received information from the supervisor that it would be through the application.I also send the e mail about my situation. Still, my stay was enjoyable for one night. Pavel helped us at the reception. He is a wonderful receptionist who obviously loves his job. Also thanks to Aleksandra.

Dear Mutlugul, thank you for being Mama’s guest and taking time to share your experience with us. We are glad you had amazing time with Mama. We’ll make sure to pass your wonderful words to our dear Pavle and Aleksandra. Looking forward your next stay with us. Mama ♥ You

Mama is always the best :-)

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Good location. Unique ambient. Great restaurant.

Dear Miroslav, thank you for being Mama’s guest. Mama is glad to hear that everything well during your stay, that you enjoyed Mama’s amazing location and unique design. And that our staff made your stay memorable. Our reservation department working from Monday to Friday from 9AM until 5pm, for any urgent requests our Front Office team are more than glad to help. Looking forward to accommodating you again. Mama ♥ You

Great atmosphere, amazing food

Customer review rating 4.0/5

Elena P. Business - Confirmed reviews ALL

I loved the design of the hotel, as well as the cosy feeling of the restaurant area and the lobby area. The food of the restaurant was amazing, for me Mama Shelter is one of the best places to eat in Belgrade. The staff is also very welcoming and friendly. About the rooms, I would say I expected to be a bit more spacious, I stayed in a Big Mama, but nevertheless comfort of the bed was at maximum.

Dear Elena, thank you for choosing us and taking your time to share this wonderful review with us. We are more than glad to hear that your stay went flawlessly. Mama’s staff is there to ensure that your you feel like at home at all times, so any nice word towards them means a lot to Mama. We are looking forward to having a chance to accommodate you at Mama soon again. Mama ❤️ You

Great food

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Everything is good - location, ambient, rooms, but the food is great :)

Dear Ante, thank you for being Mama’s guest. We are more than glad that everything went well during the time you’ve spent with us. We are hoping to have a chance to accommodate you again soon and to enjoy in our new menu. Mama ♥ You

The real name MAMA doesn’t apply to this hotel

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

First of all, 3 days before arrival the hotel tried to debit my card and i disputed with the hotel, in long emails, that i pay at the hotel and they insisted so much to pre authorization (i have all emails snd i can show them). Total lack of respect for Platinum members Second, Mama is a person who will welcome you warmly. Mama Shelter is totally the opposite: you don’t feel this warmly welcoming. I came at 13.00 and was very tired and asked them for an early check in, 2 days before arrival. Finally, due to very polite receptionist, Alexander, i got the room at 14.30. Thank you so much Alexander. Even at breakfast, you don’t feel Mama: food is very basic and the person making coffee, is rude. Again and again, i want you, Mama Shelter, to improve and really to show that you are Mama Shelter, but not like Mama Shelter

Dear Adrian, Mama is very sorry to hear that you had an unpleasant experience during your visit since Mama tries to make all her guests feel welcome and feel the spirit of Mama and our colleagues always try to provide the best service to all guests. Regarding the reservation part, in the period of high occupancy Hotel policy is that all reservation needs to be guaranteed, hope that you can understand our colleagues from reservation department they are just doing their job. Their intention is not to make any of the guests feel lack of respect. We are proud of our Front Office Agent Alexander that he made your day and stay better. We would like to invite you to visit us again so we can hopefully improve your first impression of Mama and to show you why Mama is one of the most loved places in Belgrade. Mama ♥ You

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Other web-users rate our hotel

  • 436 reviews 9.6/10 Location
  • 451 reviews 7.9/10 Room
  • 491 reviews 8.2/10 Service
  • 11 reviews 7.9/10 WiFi
  • 210 reviews 8.7/10 Breakfast
  • 183 reviews 9.4/10 Vibe
  • 163 reviews 8.1/10 Amenities
  • 115 reviews 7/10 Cleanliness

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