Dear Mr. H., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the pleasant atmosphere and our central location in the heart of Belgrade. It is wonderful to know that you had an overall enjoyable stay and that you would recommend Mama Shelter to others. Your positive feedback across all aspects of your stay is greatly appreciated and means a lot to our entire team. We hope to have the pleasure of welcoming you and your friends back to Mama Shelter Belgrade for another enjoyable stay! Mama loves you! ❤️

Dear Eleni, Thank you so much for your wonderful feedback and for giving us a perfect 10/10! ❤️ We are delighted to hear that you had a perfect stay and enjoyed our unique location in the heart of the city. It means a lot to us to know that you were satisfied with every aspect of your stay, from your arrival and accommodation to breakfast, cleanliness and the service provided by our team. We truly appreciate your kind words and recommendation, and we hope to welcome you and your family back to Mama Shelter Belgrade very soon! Mama loves you! 💕

Dear Ishai, Thank you for taking the time to share such detailed feedback about your stay with us. We are pleased to hear that you enjoyed our excellent location and that Lucas and George made you feel welcome and were helpful throughout your stay. However, we are truly sorry that the housekeeping service fell so far short of the standard we aim to provide. We sincerely apologize for the fact that your room was not properly cleaned for several days and that basic amenities such as cups, body wash, shampoo and toilet paper were not replenished despite your repeated requests. Having to contact our team several times for these essential services is certainly frustrating and not the experience we want our guests to have. Your comments have been taken seriously and will be shared with the relevant teams so that we can address these shortcomings and improve our service. We also regret that your overall experience was negatively affected despite the positive impression made by our reception team. Thank you again for your honest feedback. We hope to have the opportunity to welcome you again and provide you with the level of service you should have experienced during this stay. Mama loves you! ❤️

Dear Sebastien, Thank you for taking the time to share your feedback following your stay at Mama Shelter Belgrade. We are glad to hear that you found your stay pleasant and appreciated the overall value for money. We are sorry to hear that the breakfast did not meet your expectations and that outside noise affected your comfort. Your comments are very important to us, and we will share them with the relevant teams as we continue working on improving both our breakfast offering and our guests’ overall comfort. We also appreciate your feedback regarding the Wi-Fi connection speed and will take it into consideration. We hope to have the pleasure of welcoming you back and providing you with an improved experience next time. Mama <3 You!

Dear Tristan, Thank you so much for your wonderful review and for awarding us a perfect score! ❤️ We are delighted to hear that you had such a great stay and that you enjoyed the beautiful view over Belgrade, our restaurant and breakfast brunch. It is especially lovely to hear your kind words about our team we will be sure to share them with all our colleagues. We are thrilled that you would choose to stay with us again, and we cannot wait to welcome you back to Mama Shelter Belgrade on your next visit! Mama loves you! 💕

Poštovana Aleksandra, Hvala Vam puno na divnoj recenziji i savršenoj oceni 100/100! ❤️ Veoma nam je drago što ste uživali u odličnoj lokaciji, udobnom smeštaju i dobroj hrani. Posebno nam znači što ste sve segmente svog boravka ocenili maksimalnom ocenom. Hvala Vam što ste izabrali Mama Shelter Belgrade i što biste nas preporučili sa 10/10. Vaše lepe reči su nam velika motivacija i nadamo se da ćemo imati priliku da Vas ponovo ugostimo! Mama <3 You!

Dear Mira, Thank you so much for your wonderful review and perfect 100/100 rating! ❤️ We are delighted to hear that everything was outstanding and that you enjoyed our great location, friendly team, amazing breakfast, and comfortable beds. A special thank you for mentioning Nikola! We truly appreciate your kind words, and it is wonderful to know that he contributed to making your stay even more enjoyable. We will be happy to share your feedback with him. Thank you also for your 10/10 recommendation. It was a pleasure having you and your family as our guests, and we hope to welcome you back to Mama Shelter Belgrade very soon! Mama <3 You!

Dear Kai, Thank you very much for taking the time to share your feedback and for rating your stay so positively. We are delighted to hear that you enjoyed the friendly and helpful service provided by our team, as well as your overall experience with us. We also appreciate your comment regarding the stains on the carpet and will share it with our housekeeping team as we continue working on maintaining and improving our standards. We hope to have the pleasure of welcoming you back to Mama Shelter Belgrade for an even more enjoyable stay. Mama loves you! 💕

Dear Nazli, Thank you very much for your wonderful feedback and perfect rating! We are delighted to hear that you enjoyed the comfort and cleanliness of your room, our welcoming team, and the atmosphere of Mama Shelter Belgrade. It is especially wonderful to know that you felt completely comfortable staying with us and would recommend us without hesitation. Thank you for your 10/10 recommendation. Your kind words mean a lot to our entire team, and we hope to welcome you back again soon! Mama <3 You!

Dear Simona, Thank you very much for your wonderful feedback and perfect rating! We are delighted to hear that you enjoyed our great location, vibrant atmosphere, and, most importantly, the service provided by our team. It is especially lovely to know that Luka from our reception team made you feel so welcome. We will be sure to share your kind words with him! Thank you for your 10/10 recommendation. We truly appreciate your support and hope to welcome you back to Mama Shelter Belgrade again soon! Mama <3 You!

Dear Anisa, Thank you very much for your detailed feedback and for sharing your experience with us. We are delighted to hear that you enjoyed our central location, atmosphere, breakfast, and the service provided by our team. It is also great to know that you had a positive experience with our reservations team and that you would happily stay with us again. We sincerely apologize for the issue with the bathroom ventilation and the inconvenience caused by the unpleasant smell. We also regret that the breakfast boxes were not prepared as promised. We will share both comments with the relevant teams and work on improving these aspects. Thank you once again for your kind and constructive feedback. We look forward to welcoming you back to Mama Shelter Belgrade! Mama loves you! 💕

Dear Sasha, Thank you very much for your wonderful review and for the perfect score! We are delighted to hear that you enjoyed our location, food, service, and especially your experience as an ALL Platinum member. It is great to know that you felt well looked after during your stay and that you would choose to stay with us again. We truly appreciate your kind words and look forward to welcoming you and your family back to Mama Shelter Belgrade! Mama loves you! 💕

Dear Tatiana, Thank you very much for your wonderful feedback and perfect rating. We are delighted to hear that you enjoyed our modern atmosphere, convenient location, comfortable rooms, breakfast, and friendly team. It is wonderful to know that you had such a great stay with us. We also appreciate your comment regarding the payment information during the booking process. We are sorry that this was not completely clear and will take your feedback into consideration to make the process more transparent for our guests in the future. Thank you once again for recommending us. We look forward to welcoming you and your family back to Mama Shelter Belgrade. Mama <3 You!

Dear Martin, Thank you for taking the time to share your detailed feedback with us. We are glad that you appreciated our location and breakfast, but we sincerely apologize for the inconvenience regarding the hotel access, the air conditioning, and the waiting time during your stay. We will share your comments with the relevant teams and continue working on improving these aspects of our service and guest experience. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much better experience in the future. Mama loves you! 💕

Dear Deganit, Thank you very much for your wonderful review and for awarding us a perfect score! We are delighted to hear that you loved our location, vibrant design, food, and excellent service. We are especially happy that Luka made a positive impression during your stay, and we will be sure to share your kind words with him. We also appreciate your feedback regarding the bed linen and our sustainability initiatives. Your comments are valuable and will help us continue improving our services. We look forward to welcoming you back to Mama Shelter Belgrade soon! Mama loves you! 💕

Dear Robert, Thank you very much for your wonderful feedback and for choosing Mama Shelter Belgrade. We are delighted to hear that you enjoyed our central location, the comfort of your stay, and our restaurant. It is especially rewarding to know that our reception team helped make your experience even more enjoyable. We will be happy to share your kind words with them. Your excellent ratings across all aspects of your stay mean a great deal to us and motivate our entire team to continue delivering memorable experiences. We look forward to welcoming you back again soon. Mama <3 You!

Dear, Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that our reception team made such a positive impression. It is especially rewarding to know that their assistance with printing, scanning, and any questions you had contributed to a smooth and comfortable experience. We are also pleased that you enjoyed the comfort of your room, the pleasant atmosphere, and the food in our restaurant. Your kind words about Ivana Radomirović and her colleague mean a great deal to us, and we will be delighted to share your compliments with them and the entire team. Thank you for your recommendation. We look forward to welcoming you back again soon. Mama loves you!