Mama Shelter Belgrade 4 stars

Customer review rating (ALL Rating) 4.5/5 753 reviews

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Description

Hotel extras

  • Design-led hotel and bedrooms

  • Cosy rooftop with table tennis & fire pit

  • Affordable and comfortable rooms with 5 stars bedding

  • Modular and adaptable conference rooms

  • Gym free of charge for residents

Our accommodation(s)

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Hotel location

Mama Shelter Belgrade

Kneza Mihaila 54A Belgrade
11000 BELGRADE
Serbia

GPS:44.81952, 20.454038

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAMA RESTAURANT BELGRADE

Delicious world and local cuisine, healthy dishes and carefully selected ingredients served with a selection of craft beers, wine and fresh juices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  753 reviews

TripAdvisor Rating  4.5/5  312 reviews

Certificate of excellence 2023

Good stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Mama Shelter has a stylish lobby and really good breakfast.

This time not satisfactory customer experience

Customer review rating 1.5/5

Leslie F. Business - Confirmed reviews ALL

Normally I am happy with Mama shelter but this time the service level was not fitting to the 4 stars that the hotel has. I arrived at friday and saturday there was no cleaning in my room, I did not care, but on Sunday (since also my colleague was checkin out of the two bed room) I wanted fresh towels and cleaning. That is why I went after the breakfast to the reception to ask for a cleaning, the told me they will clean it for sure. After I came back at 5pm the room was still not cleaned, I called them again at the reception - the told me they will clean it. After 7.30/8 pm I returned again at my room - still no cleaning. I reported again at the reception and they told me I have to wait 30min - they did not offer me anything to drink or so but let me wait in the restaurant until my room is ready. 30min later I went back to my room and they ladies were still inside they were nice but walked in my room with there shoes. As a consequence I had now clean towels and new sheets but a dirty bathroom floor. I am not normally one that does bad reviews but these whole circumstances were not satisfactory and since mama shelter is our TX partner hotel I expect better service level. I can understand that a cleaning can be forgotten, but then it is about making the customer feel comfortable and about some small gestures, which 4 star hotels should have in their core service.

Very modern restaurant

TripAdvisor rating 5.0/5

joseph d Friends getaway - TripAdvisor review

I was advised by a friend to visit this restaurant. It was amazingly decorated with sofas and a big variety of food. The music they played was a bit loud and . Our server was beautiful, welcoming, advised us what to order. The food was delicious and abundant.

Thoughtful and helpful staff in a superb hotel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

This was a fantastic experience! Flawless service, rooms, food. Thank you!

Overall this hotel needs to be better handled

Customer review rating 3.0/5

Bogdan F. Business - Confirmed reviews ALL

The stay was less than perfect, the hotel is severely understaffed in many areas or its people lack experience. Cleaning was a major isssue and it took them 3 days with multiple requests to get towels, and a cleaning.

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Other web-users rate our hotel

  • 450 reviews 9.6/10 Location
  • 461 reviews 7.2/10 Room
  • 498 reviews 7.6/10 Service
  • 7 reviews 8.9/10 WiFi
  • 217 reviews 8.5/10 Breakfast
  • 176 reviews 9.1/10 Vibe
  • 168 reviews 7.9/10 Amenities
  • 126 reviews 5.3/10 Cleanliness

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