Mama Shelter Belgrade

Great first visit to Belgrade- fabulous hotel lovely spacious room with a comfy bed nice fresh sheets and a well equipped bathroom. Good and varied choices for breakfast in a nice relaxing eating area.

Very friendly staff, fantastic room with quirky decor throughout the hotel, excellent service and affordable price Restaurant had great service, relaxed vibes and decent food and drink offering

Second stay. AMAZING breakfast, late checkout and the two guts on reception (Snitch $ Co.) are the BEST! Can't wait to return to the beautiful country of Serbia.

The location of hotel is actually good (strategic because located inside the mall). However, the concierge / room service does not really proactive to assist the guest.. When we checked in, we handcarried all big luggages until we asked someone to help us bringing some of our luggages (need to have more attention for the guests although the staff are majority young which should have more energy/spirit of hospitality).. The second story is about the AC. I am not sure whether this is due to the Serbia weather (summer) but we set the AC to 10 degree Celcius and it is not cooling properly (as I compared our stay at other hotels in Serbia and with 24 degree Celcius, it should be fine). With carpet inside, the smell is quite damp so we need to open the doors for some time until it gets better. During the room cleaning, perhaps the cleaner forgot to throw the garbage so I still found the old garbage being there.. But it is not an issue as "human error" does not give a significant impact from our side. Breakfast menu is good and have lots of options.. But again the hospitality concern is still there.. No greetings etc from the staff like Good morning, etc.. So everything was very flat.. Like we just took so food and left.. That's it.. No memorable experience there although the decoration of the restaurant is really interesting. Hope this kind of hospitality matters can be improved and all young staff can get well trained..

Waiter is rude and does not know how to do his job (missing orders, not coming to the table, just throwing stuff on the table, no recommendations, left stuf on the table for long time) Food is poor - tuna tartare fish quality was very poor and has not bin cut but squeezed, totally destroyed the structure of the fish