Dear Per, Thank you very much for sharing your feedback and for recommending Mama Shelter Belgrade! We are delighted to hear that you enjoyed our central location, peaceful room, delicious breakfast, complimentary gym, and amazing city views. We also appreciate your ratings and comments regarding our team, restaurant, and bar, as they help us identify areas where we can improve and provide an even better experience for our guests. We hope to have the pleasure of welcoming you back to Mama Shelter Belgrade for another enjoyable stay! Mama loves you! ❤️

Dear Naida, Thank you for your wonderful review and perfect score! We are so happy to hear that you enjoyed the comfort of your stay, our food and service, as well as the unique interior that makes Mama Shelter special. Your kind words mean a lot to our team, and we are delighted that we could make your visit memorable. We look forward to welcoming you back for another great stay in Belgrade! Mama ❤️ You!

Dear Mr. K., Thank you for sharing your experience and for your excellent rating. We are delighted that you found our reception team professional and helpful, and that you appreciated the smooth check-in and check-out as well as the courtesy of our housekeeping colleagues. We also appreciate your feedback regarding the waiting times in our restaurant on Friday and Saturday evenings. We understand that this may have affected your experience, and we will share your comments with the relevant team as we continue working to improve our service during busy periods. Thank you for your loyalty as an ALL Accor Silver member. We hope to welcome you and your partner back to Mama Shelter Belgrade for another comfortable and enjoyable stay. Mama ❤️ You!

Dear Mr. K., Thank you for your lovely review and for recommending Mama Shelter Belgrade. We are delighted that you enjoyed our central location, the comfort and cleanliness of your room, and especially our breakfast. Knowing that you enjoyed it so much that you would happily have it for lunch and dinner as well is a wonderful compliment to our team! We also appreciate your comment regarding the air conditioning fan. We will share your feedback with our team so we can look into the noise level and improve the comfort of our rooms. Although your stay was brief, we are glad you had a pleasant experience and hope to welcome you back for a longer visit next time. Mama ❤️ You!

Draga Milice, Hvala vam puno na divnoj recenziji i savršenoj oceni! Veoma nam je drago što ste uživali u našoj lokaciji, prelepom pogledu, čistoći i doručku, kao i u ljubaznosti i profesionalnosti našeg osoblja. Posebno nas raduje što ste prepoznali trud našeg tima da vam boravak učini što prijatnijim, od pomoći pri organizaciji taksija do čuvanja prtljaga nakon odjave. Vaše lepe reči o našem timu na recepciji rado ćemo podeliti sa kolegama, jer nam ovakve pohvale mnogo znače. Nadamo se da ćemo uskoro ponovo imati priliku da vas ugostimo u Mama Shelter Belgrade! Mama loves you! ❤️

Dear Carola, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our central location, friendly team, and breakfast selection. However, we are truly sorry that several aspects of your stay did not meet your expectations, particularly the limited in-room amenities, noise from the outdoor ventilation units, and the strong chemical smell you experienced throughout the hotel. We also appreciate your comments regarding our towel-reuse policy and sustainability efforts. We understand your concern and agree that our practices should be consistent with the message we communicate to our guests. Your feedback will be shared with the relevant teams, along with your comments regarding room comfort and noise, for further review. We regret that your overall experience was not as positive as we would have wished, and we hope to have another opportunity to welcome you and provide you with a more enjoyable stay. Mama loves you! ❤️

Dear Marek, Thank you very much for your kind feedback and excellent 9/10 rating! We are pleased to hear that you had a comfortable stay at Mama Shelter Belgrade and that our team made a particularly positive impression on you. It is wonderful to know that you were satisfied with your accommodation, breakfast, cleanliness, and the overall experience. We truly appreciate your recommendation and hope to welcome you back for another pleasant stay in the future! Mama loves you! ❤️

Dear Mickael, Thank you very much for your wonderful review and perfect 10/10 rating! We are delighted to hear that you enjoyed your stay, felt warmly welcomed by our team, and had a wonderful night with us. It is also great to know that you appreciated our central location, comfortable accommodation, cleanliness, and breakfast. We sincerely appreciate your feedback regarding our prices and understand that value for money is an important part of the overall experience. Your comments are valuable to us, and we are grateful that, despite this concern, you would happily recommend us and return for another stay. We look forward to welcoming you back to Mama Shelter Belgrade! Mama loves you! ❤️

Dear Mateo, Thank you so much for your fantastic review and perfect 10/10 rating! We are delighted to hear that you enjoyed our central location, comfortable rooms, and the friendly, professional service provided by our team. It is especially wonderful to know that you slept so well in our comfortable beds and that our restaurant was one of the highlights of your stay. We will be sure to share your compliments with our restaurant team, who will be thrilled to hear that you enjoyed our gurmanska, ribs, pasta, and other delicious dishes. Your kind words mean a lot to us, and we look forward to welcoming you back to Mama Shelter Belgrade for another exceptional experience! Mama loves you! ❤️

Draga Zrinka, Hvala vam puno na divnoj recenziji i savršenoj oceni! Veoma nam je drago što vam se dopao naš jedinstveni i pomalo „ludi“ dizajn, kao i što ste bili zadovoljni celokupnim iskustvom kod nas. Posebno nam znači što ste uživali u smeštaju, doručku, čistoći, usluzi našeg tima i svim sadržajima koje Mama Shelter nudi. Vaša 10/10 preporuka nam mnogo znači i predstavlja veliku motivaciju za celu Mama ekipu. Radujemo se vašem ponovnom dolasku u Mama Shelter Belgrade! Mama loves you! ❤️

Draga Jelena, Hvala vam od srca na divnoj recenziji i savršenoj oceni! Posebno nam znači što ste kao naša verna gošća ponovo izabrali Mama Shelter Belgrade i što nas iz godine u godinu posećujete sa porodicom. Veoma nam je drago što ste zadovoljni našom centralnom lokacijom i što upravo naš tim pravi razliku u vašem iskustvu. Posebno hvala na lepim rečima za Luku, Nikolu, Daru i Vladanu. Vaše pohvale ćemo sa velikim zadovoljstvom podeliti sa njima, jer su upravo ovakve reči najveća motivacija za naš tim. Hvala vam i na sugestiji u vezi sa sadržajem i pogodnostima u sobi, kao i na ostalim ocenama koje ste podelili sa nama. Vaše povratne informacije su nam veoma važne i pomoći će nam da dodatno unapredimo iskustvo naših gostiju. Radujemo se vašem ponovnom dolasku i još mnogo zajedničkih boravaka u Mama Shelter Belgrade! Mama loves you! ❤️

Dear Pal, Thank you very much for your wonderful review and for sharing your unique experience with us. We are delighted that you enjoyed the unusual Mama Shelter concept, our fantastic terrace, comfortable room, and especially our central location in the heart of Belgrade. It is great to hear that you found your room cosy and enjoyed our breakfast, as well as the overall experience. We also appreciate your practical suggestion regarding a small spoon for coffee or tea, and we will certainly share this feedback with our team. Your 9/10 recommendation means a lot to us, and we hope to welcome you back for another unexpected and enjoyable stay at Mama Shelter Belgrade! Mama loves you! ❤️

Poštovana Bisera, Hvala Vam od srca na predivnoj recenziji i savršenoj oceni! Veoma nam je drago što ste uživali u našoj lokaciji, čistoći i udobnosti hotela, a posebno u udobnom krevetu i ljubaznosti našeg tima. Posebno nas raduje što ste istakli da su svi naši članovi tima bili neverovatni. Iako niste zapamtili njihova imena, budite sigurni da ćemo Vaše lepe reči podeliti sa celim timom. Takve pohvale su nam zaista dragocene. Hvala Vam što ste izabrali Mama Shelter Belgrade i nadamo se da ćemo Vas ponovo ugostiti! Mama ❤️ You!

Dear Daniel, Thank you for taking the time to share such detailed feedback and for rating your experience 90/100. We are especially pleased to hear that our front desk team was able to assist with your delayed luggage and coordinate with the courier service to help get your bags delivered promptly. We will certainly share your kind words with the team. It is also great to know that you appreciated the efficiency of our housekeeping and enjoyed our breakfast. We have also taken note of your feedback regarding the WiFi, check-out experience and sustainability efforts, and will share your comments with the relevant teams as we continue working on improvements. Thank you again for recommending us 10/10. We hope to have the pleasure of welcoming you and your family back to Mama Shelter Belgrade! Mama ❤️ You!

Dear Ekaterina, Thank you very much for your detailed feedback and for sharing your experience with us. We are delighted to hear that you enjoyed our central location, comfortable room, and especially the warm and friendly service provided by our team. At the same time, we sincerely apologize for the inconvenience regarding the drinking water and vanity kits not being replenished during your stay. We completely understand how frustrating this can be, especially when returning to the hotel late in the evening. Your feedback has been shared with our Housekeeping team so that we can ensure these basic amenities are handled more consistently. We also appreciate your comment regarding the WiFi speed, and we will take this into consideration as we continue working on improving our guests’ experience. Thank you again for your valuable feedback and for your 8/10 recommendation. We hope to have the pleasure of welcoming you back to Mama Shelter Belgrade and providing you with an even more comforta

Draga Vesna, Hvala vam puno na divnoj recenziji i savršenoj oceni! Veoma nam je drago što ste imali prijatan i udoban boravak i što ste bili zadovoljni našim smeštajem, doručkom, uslugom i celokupnim iskustvom. Posebno nam znači vaša 10/10 preporuka i visoke ocene za sve segmente boravka. Radujemo se što ćemo vas ponovo ugostiti u Mama Shelter Belgrade! ❤️ Mama loves you!

Dear Esteban, Thank you for such a fantastic review and for sharing so many wonderful details about your stay! ⭐ We are delighted that you enjoyed our service, breakfast, central location and especially your spacious XXL room. We love hearing that after five nights you felt at home with us that is one of the nicest compliments we could receive! Your 10/10 recommendation and kind words about our team mean a great deal to us. It was a pleasure having you and your family with us, and we truly hope to welcome you back to Mama Shelter Belgrade in the future! Mama ❤️ You!

Dear Sara, Thank you for your lovely review! ❤️ We are so happy to hear that you had a comfortable stay and that our location and team made a great impression on you. A perfect 100/100 across all categories and your 10/10 recommendation are truly wonderful to see. We are especially glad you chose to stay with us while travelling with friends, and we hope you all had a memorable time in Belgrade. We would love to welcome you back to Mama Shelter Belgrade on your next visit! Mama ❤️ You!

Dear Ms. D., Thank you from the bottom of our hearts for sharing such a wonderful review with us! It means so much to know that you chose Mama Shelter Belgrade for such a special occasion as your wedding celebration weekend. We are absolutely delighted that you enjoyed the location, the food, the views and, most importantly, the warm hospitality of our team. We are especially happy to hear that you felt well taken care of from the very beginning and that you enjoyed your upgrade. Creating memorable moments for our guests is what makes what we do so special, and knowing that Mama Shelter was part of your celebration makes us truly happy. We hope your wedding weekend was filled with beautiful memories that will stay with you for many years to come. It would be our pleasure to welcome you back to Belgrade for another special occasion — or simply for another wonderful weekend together! Thank you once again for your beautiful words and for choosing Mama Shelter Belgrade. Mama loves you! ❤️