Mercure Belgrade Excelsior 4 stars

Customer review rating (ALL Rating) 4.8/5 459 reviews

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Kneza Milosa 5, 11000 BELGRADE, Serbia

Description

Hotel extras

  • Located in Belgrade city center, within walking distance to all major sites.

  • Pet-friendly, non-smoking property, with smoking allowed only on the 2nd floor terrace.

  • All rooms feature free Wi-Fi, opening windows, minibar, safe, LED TV, slippers, and hairdryer.

  • Restaurant offering locally and internationally inspired cuisine, with no single-use plastics.

  • Green Key certification.

Our accommodation(s)

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Hotel location

Mercure Belgrade Excelsior

Kneza Milosa 5
11000 BELGRADE
Serbia

GPS:44.809764, 20.465626

Telephone
Fax +381 11 3231951

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IVO

Restaurant and Lounge IVO offers you international tastes paired with the best of Serbia. Guests can enjoy our local and international cuisine from 07:00 to 23:00.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  459 reviews

TripAdvisor Rating  4.5/5  926 reviews

Certificate of excellence 2023

Good location, near the old town and not far from the main train station

Customer review rating 4.5/5

Kelvin L. Solo - Confirmed reviews ALL

Staff are very friendly and accommodating, location is near bus stops and the national parliament.. 15 min walk into the old town which is handy. The only thing I would have wanted to know is the small and old lift/elevator they have (something out of their control being an okd building, but maybe they can renovate and find another area for a new lift?)

Dear Kelvin L., Thank you for your thoughtful review and kind words about our staff and location! We're glad our proximity to the old town and transport options made your stay convenient. Regarding the lift, we appreciate your understanding. As we’re located in a historic building under cultural protection, renovations like adding a new elevator are unfortunately limited. However, we are continually exploring ways to improve guest comfort within these guidelines. Thank you again for your feedback, and we hope to welcome you back for another enjoyable stay! Your Mercure Belgrade Excelsior team

had a very good rest

Customer review rating 5.0/5

Eelco Business - Confirmed reviews ALL

Clean, good hotel located in the center of the city.

Dear Eelco, Thank you for your wonderful review! We’re happy to hear that you enjoyed a restful stay and appreciated our cleanliness and location. It was our pleasure to host you, and we look forward to welcoming you back for another great experience in the heart of the city! Your Mercure Belgrade Excelsior team

Kind And Thoughtful Team in a Historical Hotel

TripAdvisor rating 5.0/5

Solim C TripAdvisor review

Hotel Mercure Excelsior is exactly what I was looking for my celebratory birthday weekend in Belgrade. Just minutes away from all the main tourist attractions, cool bars and restaurants. What makes this historical place truly great is it's amazing team, from reception to housekeeping and f&b, such kindness and willingness to go above and beyond deserve a grade 10/10. Also, attention to details like sending a birthday cake is much appreciated. I am really looking forward to my next visit to Belgrade and I already know where I will be staying, that is Hotel Mercure Excelsior! Hvala

Dear Solim C, Thank you so much for your wonderful review and for choosing us for your birthday weekend! We’re very happy to hear that you enjoyed our hotel and its location. Your kind words about our team mean the world to us. Knowing that you felt welcomed and well taken care of by our team is truly rewarding. We can't wait to welcome you back for your next stay in Belgrade! Until then, hvala and best wishes from all of us! Your Mercure Belgrade Excelsior team

great location - in the city centre

Customer review rating 5.0/5

Sarma I. Business - Confirmed reviews ALL

Room was good and staff were "beyond great" - super helpful. Either i made a mistake or there is an error on web site. Surely no carparking at hotel. There is a parking 5 minutes walk and 15 min. drive around in one way streets. If instructions are more clear on web site, it is easy enough to park car and walk to hotel with roll-on; not heavy bags. hope web-site will be improved to make it more clear.

Dear Sarma I., Thank you for your wonderful review and for taking the time to share your feedback with us on multiple platforms. We’re happy to hear that you enjoyed your room and found our staff super helpful. We appreciate your comments regarding parking information. While our website currently includes a map marking nearby public garages, we’ll certainly review the instructions to ensure they're as clear as possible for easier navigation. Our colleagues at the front desk are also always happy to assist with parking information. Thank you for bringing this to our attention, and we hope to welcome you back soon! Your Mercure Belgrade Excelsior team

Very disappointing

TripAdvisor rating 2.0/5

rajasekhri Couples - TripAdvisor review

This hotel is worn out needing serious upgrade. There’s no one to help with the luggage. With my bad knees ( I am a senior citizen), I had to haul up my suitcases 8 stairs up to the 50 year old elevator that works in super slow motion. Their Restaurant was closed at 11 pm when we checked in. Room aircon did not work as they had “shut it down “ for winter season . I called the reception that room is claustrophobic as there is no air circulation . The guy said “ you can open the window” . I did that but along with air came lot of traffic noise. Luckily we had booked for one night as the the hotel was not looking good from the Website. Also our room was without breakfast so we had a delicious breakfast at St Marks Place nearby. This place is complete avoid.

Dear rajasekhri, Thank you for sharing your feedback. We’re very sorry to hear that your stay did not meet your expectations. Our historic building has some unique features, including an older elevator with preservation restrictions. Please know that our team is always ready to assist with luggage upon request, and we apologize if this was not clearly communicated. Regarding air conditioning, we use central heating during the winter season, with the AC set to heating mode only for eco-friendly reasons. We’re sorry for any inconvenience caused by needing to open the window. Thank you again for your valuable feedback, which helps us improve. We hope you’ll consider staying with us again, as we would love the opportunity to provide a better experience. Your Mercure Belgrade Excelsior team

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Other web-users rate our hotel

  • 282 reviews 9.3/10 Location
  • 310 reviews 8.1/10 Room
  • 400 reviews 9.7/10 Service
  • 8 reviews 8.6/10 WiFi
  • 131 reviews 9/10 Breakfast
  • 109 reviews 8.9/10 Cleanliness
  • 74 reviews 8/10 Vibe

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