Mercure Belgrade Excelsior 4 stars

Customer review rating (ALL Rating) 4.7/5 464 reviews

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ALLSAFE approved hotel

Hotel extras

  • Located in the city center at walking distance to all major sites.

  • Free high speed WiFi and special features such as coffee and tea making facilities in rooms.

  • All rooms have minibar, safe, LED TV, slippers, hairdryer, opening windows and free WiFi.

  • Outstanding service, provided by our professional and friendly ambassadors.

  • Enjoy the tastiest locally inspired cuisine in our cozy restaurant.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Belgrade Excelsior

Kneza Milosa 5

GPS:44.809764, 20.465626

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Restaurant and Lounge IVO offers you international tastes paired with the best of Serbia. Guests can enjoy our local and international cuisine from 07:00 to 23:00.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  464 reviews

TripAdvisor Rating  4.5/5  896 reviews

Certificate of excellence 2023

Well located and nice room

Customer review rating 4.5/5

Andreas D. Business - Confirmed reviews ALL

Personnel quite helpful and efficient

Dear Andreas, Thank you so much for taking the time to share your experience at Mercure Belgrade Excelsior. We take pride in knowing our customers are happy with their store experience! Sincerely, Milica Milovanović Marketing Coordinator Mercure Belgrade Excelsior

Well located oasis in Belgrade

Customer review rating 5.0/5

Ellie M. Friends - Confirmed reviews ALL

Value for money and comfort was spot on. Very well located. The staff was friendly and helpful. Room was very comfortable.

Dear Ellie, Thank you so much for taking the time and writing a review about your stay in our hotel. It is great to read that you were satisfied with your stay, and we hope to welcome you back soon. Kind regards, Milica Milovanović Marketing Coordinator Mercure Belgrade Excelsior

Excellent staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The room was very nice, lots of room. The staff were great, checking in and out was very quick, and they helped with my taxi to the airport.

Dear guest, Thank you for such a wonderful review. It was a pleasure to have you as guests in our hotel and we are happy that we have been able to do everything to make you feel comfortable and relaxed while traveling. Looking forward to your next visit. Kind regards, Milica Milovanović Marketing Coordinator Mercure Belgrade Excelsior

Watch out for noise

Customer review rating 3.0/5

Alma Business - Confirmed reviews ALL

Room 505 terrible sound coming from the pipes for ac the entire stay

Dear Alma, We appreciate you taking the time to share your recent experience at Mercure Belgrade Excelsior. We regret any inconvenience you encountered due to the AC in your room, and we want to assure you that we have already taken the necessary steps to resolve the issue. Your feedback is highly valuable to us, and we are committed to providing you with a more comfortable stay in the future. Sincerely, Milica Milovanović Marketing Coordinator Mercure Belgrade Excelsior

One of the best Accor branded hotel I've ever stay in

Customer review rating 5.0/5

Grzegorz Couples - Confirmed reviews ALL

Since we entranced to your hotel, we felt really welcomed. Priority check-in, complimentary upgrade to marvelous and spacious room and very, very well brought up crew always ready for small talk or give us actual answers for questions made our stay comfortable and made us felt like at home. Location is amazing and design of Excelsior Hotel is something, we didn't wanted to go back from travel to Belgrade. During our stay, we visited also the most historical hotel Moskva. I wouldn't like to stay there since crew was very stiff and official what also changed relation like non-friendly but more official. I can say, Mercure Excelsior is only one hotel I will wish to stay when we will go once again to visit Serbia.

Dear Grzegorz, We are incredibly grateful that you took the time to leave us this note. Our customer satisfaction is a top priority, and we are strongly committed to it. We look forward to serving you again! Sincerely, Milica Milovanović Marketing Coordinator Mercure Belgrade Excelsior

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Other web-users rate our hotel

  • 268 reviews 9.1/10 Location
  • 265 reviews 7.9/10 Room
  • 377 reviews 9.5/10 Service
  • 6 reviews 10/10 WiFi
  • 135 reviews 8/10 Breakfast
  • 90 reviews 8.3/10 Cleanliness
  • 76 reviews 8.7/10 Vibe

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