Mercure Belgrade Excelsior 4 stars

Customer review rating (ALL Rating) 4.7/5 467 reviews

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Kneza Milosa 5, 11000 BELGRADE, Serbia

Description

Hotel extras

  • Located in Belgrade city center, within walking distance to all major sites.

  • Pet-friendly, non-smoking property, with smoking allowed only on the 2nd floor terrace.

  • All rooms feature free Wi-Fi, opening windows, minibar, safe, LED TV, slippers, and hairdryer.

  • Restaurant offering locally and internationally inspired cuisine, with no single-use plastics.

  • Green Key certification.

Our accommodation(s)

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Hotel location

Mercure Belgrade Excelsior

Kneza Milosa 5
11000 BELGRADE
Serbia

GPS:44.809764, 20.465626

Telephone
Fax +381 11 3231951

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IVO

Restaurant and Lounge IVO offers you international tastes paired with the best of Serbia. Guests can enjoy our local and international cuisine from 07:00 to 23:00.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  467 reviews

TripAdvisor Rating  4.5/5  915 reviews

Certificate of excellence 2023

Belgrade

Customer review rating 5.0/5

Katerina Solo - Confirmed reviews ALL

Thank you so much for making my stay in Belgrade such a pleasant experience, the upgrade to the junior suite was a very nice gift!

Dear Katerina, Thank you for your wonderful feedback! We're very happy to hear that you enjoyed your stay and appreciated the upgrade to the suite. It's great to know that our reception team made a positive impression as well. Your suggestion for separate recycling bins in the rooms is noted—we'll look into implementing this for future improvements. We hope to see you again soon in Belgrade! Your Mercure Belgrade Excelsior team

Good location and laid back

Customer review rating 4.5/5

Ed Solo - Confirmed reviews ALL

Perfectly located hotel with good value suites and a decent breakfast. Staff are friendly but don't impose themselves. Only minor issue is there being just one lift. Can be annoying when staying on the 8th floor.

Dear Ed, Thank you for your kind words and for taking the time to give us feedback on two platforms. It is very much appreciated! We also appreciate your patience regarding the single lift. We hope to welcome you back soon! Your Mercure Belgrade Excelsior team

Very friendly

Customer review rating 5.0/5

Alastair S. Business - Confirmed reviews ALL

The welcome staff went out of their way to take care of us. They were very responsive to our requests and extremely helpful.

Dear Alastair S., Thank you for taking the time to share your feedback. We are very happy to hear that our welcome staff made a positive impression and that Aleksandar and our front desk team contributed significantly to your satisfaction. Your kind words will be shared with them. We appreciate your honest comments regarding the areas needing improvement, and we will address these issues promptly. Thank you once again for your detailed review and for highlighting the positive aspects of your stay. We hope to welcome you back soon and provide an even better experience. Your Mercure Belgrade Excelsior team

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

The room was not enough clean

Dear Ms. A., Thank you for your feedback. We apologize for the cleanliness issues and would appreciate more details to address this better. Regarding the quality and availability of food and beverages, we are always looking for ways to improve and will take your suggestions into consideration. We hope to have a chance to host you again. Your Mercure Belgrade Excelsior team

Great stay

Customer review rating 5.0/5

Luisa Solo - Confirmed reviews ALL

The hotel is well located, close to restaurants, shops and a short walk to the main city center area. Staff is super friendly and helpful. Room is very comfortable, clean and clean with a nice view. It would be nice if the TV was a smart TV.

Dear Luisa, Thank you so much for your recent stay at our hotel and for taking the time to share your wonderful feedback. We are very happy to hear that you found our location convenient and enjoyed the nearby amenities and your room. Your kind words about our staff mean a lot to us. Your feedback about the TV is noted, and we appreciate your suggestion regarding a smart TV. We're always looking for ways to enhance our guests' experience, and your input helps us in that regard. We hope to have the pleasure of welcoming you back on your next visit to Belgrade. Your Mercure Belgrade Excelsior team

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Other web-users rate our hotel

  • 267 reviews 9.2/10 Location
  • 305 reviews 7.9/10 Room
  • 394 reviews 9.6/10 Service
  • 7 reviews 9.5/10 WiFi
  • 130 reviews 9/10 Breakfast
  • 113 reviews 8.2/10 Cleanliness
  • 69 reviews 8.2/10 Vibe
  • 16 reviews 8.2/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.