Swissôtel Tashkent 5 stars

Customer review rating (ALL Rating) 4.4/5 125 reviews

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Swissôtel Tashkent - Image 1
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Shakhrisabz Passage 4, 100060 TASHKENT, Uzbekistan

Description

Hotel extras

  • Stylish rooms, suites and apartments featuring balconies

  • Wellness facilities like a pool, state-of-the-art gym and yoga space

  • Hotel spa featuring VIP cabins with private hammams

  • Swiss-Uzbek restaurant with a terrace and city views

  • Modern event spaces for conferences, seminars and meetings

Our accommodation(s)

Hotel location

Swissôtel Tashkent

Shakhrisabz Passage 4
100060 TASHKENT
Uzbekistan

GPS:41.303791, 69.283932

Telephone
Fax +998 55 515 23 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SAFFRON

Our upscale Tashkent restaurant is a bubbling pot of cultures and ideas, where regional seasonal ingredients flavour global fare. Classic eats get new twists, like saffron-infused risotto. Dine on the terrace or in the warm dining room with city views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  125 reviews

Customer review rating 5.0/5

Tapio A. Business - Confirmed reviews ALL

The Staff is excelent, lobby, breakfast and lounge.

Dear Tapio A., Thank you for your kind words regarding our expert staff and the positive experiences you had in our lobby, breakfast area, and lounge. We are pleased to know that our team contributed to your enjoyable stay. Goodbye and best regards, Swissôtel Tashkent

Customer review rating 4.0/5

Anna K. Couples - Confirmed reviews ALL

Comfortable stay- good breakfast - good room amenities- could have done with a better bar area

Dear Anna K., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our location, breakfast, and room amenities. Your comments about the bar area have been noted, and we appreciate your insights. Best regards, Swissôtel Tashkent

Customer review rating 5.0/5

Assel T. Families - Confirmed reviews ALL

I’m especially grateful to Samandar from FO, who helped me so much 🤗 His support really made all the difference and made me feel a high level of hospitality!

Dear Assel, Thank you very much for your kind words and for sharing your experience with us. We are especially delighted to hear that Samandar from our Front Office team made such a positive impression on your stay. Your recognition of his support and dedication truly means a lot to us, and we will be sure to pass along your warm compliments to him. It is wonderful to know that his efforts helped create a genuine sense of hospitality and made your stay more enjoyable. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Swissotel Tashkent

Customer review rating 3.5/5

Chia T. Couples - Confirmed reviews ALL

The hotel is well located within the 'inner ring' of Tashkent. All the staff were very friendly and helpful. However, some minor issues made our stays less than perfect. For example, the shower soap container had run out, and no one re-filled it during our stay. This suggested a lack of attention to detail in some respect. The lounge was very quiet and felt 'exclusive' for platinum members. However, the guests are required to request the key card from reception whenever they wish to use the lounge. This could have been easily programmed into the guest's key card. Staff seem a bit 'green', but full mark for everyone's friendiless and effort.

Dear Chia T., Thank you for sharing your feedback regarding your recent stay with us at Swissôtel Tashkent. We are delighted to hear that you appreciated our prime location and the friendliness of our staff. However, we sincerely apologize for the inconveniences you experienced, particularly with the shower soap and the lounge access process. Your comments regarding the refill of the soap container have been noted. We strive for excellence and your feedback highlights areas where we can improve our attention to detail. Additionally, we understand your concerns about the lounge key card access and will take your suggestions into account for future considerations. We appreciate your understanding regarding the experience of our staff and are committed to their continuous development to enhance guest satisfaction. Thank you once again for your valuable insights, and we hope to have the pleasure of welcoming you back in the future. Best regards, Swissôtel Tashkent

Customer review rating 3.0/5

Valerie Z. Couples - Confirmed reviews ALL

Overall, and despite some genuine highlights, our experience unfortunately did not meet the standards one would expect from a 5-star Swissôtel property within the Accor group. Check-in We arrived at 10am following an international flight. While we understood that the official check-in time was 2pm, reception suggested that an early check-in would likely be possible within 30 minutes to 2 hours — so we went out for breakfast and returned around noon. The room was still not ready. We were asked to wait again, and ended up sitting in the lobby for an additional 1h45, finally checking in at 13h45. Throughout this time, the communication from the front desk was poor: we were repeatedly told “5 minutes,” one receptionist left for a break without briefing colleagues, and no one seemed to have visibility on room availability. Once at the desk, two further issues arose: our Accor points were not deducted from the invoice, and despite our request to pay in local currency, we were charged in USD — resulting in an unnecessary double currency conversion. Room Upon arrival in the room, we found the shower drain blocked, the conditioner dispenser empty, and the tissue box nearly depleted. Small details, but telling ones for a property of this level. Breakfast On our first morning, while we appreciated the variety on offer, the quality and taste of the food were below expectations — notably, the soup/broth was served lukewarm. On our second morning, we were one of only four guests in the restaurant and still waited over 20 minutes for an omelette and poached eggs. The breakfast manager on duty appeared more focused on his phone than on the service happening around him. In summary These are issues we might have overlooked in a 2- or 3-star context, but from a Swissôtel, the cumulative effect was genuinely disappointing. That said, the hotel itself has real strengths: it was quiet, clean, and comfortable throughout. The room was spacious with an excellent bed, and the spa — with its beautiful pool — was a very pleasant addition. We hope this feedback is taken constructively, as the property clearly has the foundations to deliver a much better experience.

Dear Valerie Z. , Thank you for taking the time to share your detailed feedback regarding your recent stay with us. While we truly regret that your experience did not fully meet your expectations, we would like to clarify that early check-in is always subject to availability and is not a guaranteed service. Although our team aimed to accommodate your request upon arrival, this remains dependent on room readiness and occupancy levels on the day. We apologize for any misunderstanding and for the inconvenience caused by the waiting time. That said, we fully acknowledge that the communication from our front office team should have been clearer and more consistent throughout your wait. Please rest assured that this matter has been addressed internally to ensure better coordination and transparency moving forward. We also sincerely apologize for the issues you encountered with your billing, room condition upon arrival, and breakfast experience. These do not reflect the standards we strive to uphold, and your comments have been shared with the respective departments for immediate review and improvement. At the same time, we appreciate your kind remarks regarding the comfort, cleanliness, and overall facilities of the hotel, including the spa and spacious rooms. Your feedback is very important to us, and we hope to have the opportunity to restore your confidence in us during a future stay. Warm regards, Swissotel Tashkent

Other web-users rate our hotel

  • 55 reviews 9.4/10 Location
  • 122 reviews 8.6/10 Room
  • 147 reviews 9/10 Service
  • 76 reviews 9.9/10 Vibe
  • 71 reviews 9.2/10 Breakfast
  • 66 reviews 9/10 Comfort
  • 52 reviews 8.6/10 Cleanliness
  • 47 reviews 8.9/10 Food

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