Swissôtel Tashkent 5 stars

Dear Miraziz M. , Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, especially regarding communication with our staff and the inconvenience surrounding your final bill at checkout. We understand how important clear communication and efficient service are, particularly for frequent business travelers, and we regret that we fell short during your stay. Please also accept our apologies for the delay and confusion regarding your invoice. This is certainly not the level of service we aim to provide. Your comments have been shared with the relevant departments so we can improve both our guest communication standards and checkout procedures. We truly value your feedback, as it helps us identify areas where we need to do better. We appreciate you giving Swissôtel a try, and we are sorry we were unable to leave you with a more positive impression. We hope you may consider giving us another opportunity in the future to provide the experience you expected and deserved. Kind regards, Swissotel Tashkent

Dear Rashed A., Thank you for your positive feedback. We are delighted to hear that you had an enjoyable stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Swissôtel Tashkent

Dear Valued Chee O. , Thank you so much for taking the time to share such a heartfelt and detailed review of your stay at Swissôtel Tashkent. Reading your kind words truly means a lot to all of us. We are delighted to know that you enjoyed your stay, our location, and most importantly the service provided by our Concierge team. Creating memorable experiences and genuinely caring for our guests is exactly what we strive for every day. Your special recognition of Daler is deeply appreciated. We are incredibly proud to have team members like him, whose dedication, initiative, and sincere willingness to help go far beyond expectations. The fact that he was able to assist you even outside of working hours and help ensure your travel plans continued smoothly is truly wonderful to hear. We will make sure your heartfelt gratitude is personally shared with him - we are certain it will mean a great deal. We are also very happy to know that Samira was able to assist you and make your trip around the city easier and more comfortable. Small gestures and helpful support can make a big difference, and your acknowledgment of her efforts is greatly appreciated as well. Thank you once again for your trust, your kindness, and for allowing us to be part of your journey in Tashkent. We sincerely hope to have the pleasure of welcoming you back again in the future for another memorable stay. Warm regards, Swissôtel Tashkent Team

Dear Farkhad A., Thank you for your kind words regarding your recent stay. We are delighted to hear that our front office team made a positive impact on your experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Swissôtel Tashkent

Dear Irina A., Thank you for your kind words regarding the comfort and cleanliness of our rooms, as well as the friendly service from our front desk team especially Jasmin she will be very happy to hear that you enjoyed during your stay . We appreciate your positive feedback and hope to welcome you back for another enjoyable stay. Sincerely, Swissôtel Tashkent