Pullman Zagreb 4 stars

Customer review rating (ALL Rating) 4.4/5 222 reviews

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Buzinski Krci 3A, Buzin, Zagreb, 10010 ZAGREB, Croatia

Description

Hotel extras

  • Located in business districtContemporary design-driven hotel in the dynamic City Island hub

  • Stylish, welcoming rooms and suites featuring premium amenities

  • Elegant restaurant, vibrant lobby bar and spacious outdoor terrace

  • Convenient location between Zagreb city centre and the airport

  • State-of-the-art meeting and event rooms for up to 150 guests

Our accommodation(s)

Hotel location

Pullman Zagreb

Buzinski Krci 3A, Buzin, Zagreb
10010 ZAGREB
Croatia

GPS:45.7548185, 15.9920457

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Tanto

Savor a world of flavours at our hotel restaurant. Indulge in the international cuisine that tantalizes your taste buds, right in the heart of Pullman Zagreb

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  222 reviews

Customer review rating 1.5/5

Varvara M. Couples - Confirmed reviews ALL

The hotel itself is nice, but the room was very dirty. And I’m not talking about minor surface dirt - it was clear that proper cleaning had not been done for a long time. There were layers of dust, a dirty carpet, stained doors, etc. We also booked parking, but no one explained where exactly we should go or how to enter. When we called the hotel from the parking area, no one opened the gate. We had to go to the hotel in person and ask again. These are things hotel staff should explain proactively and clearly, rather than guests having to chase this information themselves. Overall, the hotel itself is not bad, but the dirt and the passivity of the staff completely spoil the experience.

Dear Varvara M., Thank you for taking the time to share your experience at Pullman Zagreb. We appreciate your feedback, as it helps us to understand areas where we can improve our service. We sincerely apologize for the cleanliness issues you encountered during your stay. It is our standard to maintain a high level of cleanliness and comfort, and it is disappointing to learn that we fell short in this regard. Your comments regarding the state of the room will be addressed with our housekeeping team to ensure that we uphold our commitment to excellence. Furthermore, we regret to hear about the confusion surrounding the parking arrangements. Clear communication is essential, and we understand the frustration caused by the lack of proactive assistance from our staff. Your feedback is invaluable in helping us refine our guest services. We hope to provide you with a more seamless experience in the future. Thank you once again for your insights. Best regards, Pullman Zagreb

Customer review rating 3.5/5

Ljubisa C. Couples - Confirmed reviews ALL

Quiet, comfortable, rooms very nice. Heating not very good, and it was -6 outside. I reported to desk but no one came. I found and cleaned ac filter under shower and it was ok then. Simple 5 min fix but no one bother to check ac filter.

Dear Ljubisa C., Thank you for your feedback regarding your recent stay. We appreciate your compliments about the comfort of the rooms. However, we regret that the heating issue was not addressed during your visit. Your comments about the air conditioning filter have been noted for future improvement. Best regards, Pullman Zagreb

Customer review rating 4.5/5

Mark M. A. Solo - Confirmed reviews ALL

This was my second stay at a Pullman hotel. My first was in France. Pullman is an excellent brand and I enjoyed my stay very much. Be sure and order the eggs Benedict at breakfast because they are great.

Dear Mark M. A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your experience at Pullman Zagreb and appreciated our breakfast offerings, particularly the eggs Benedict. We look forward to welcoming you back in the future. Best regards, Pullman Zagreb

Customer review rating 0.5/5

Leonard A. Business - Confirmed reviews ALL

Lying in bed, I observed the shower in a mirror on the opposite wall.

Dear Leonard A., Thank you for sharing your feedback regarding your recent stay. We understand your concerns about the shower's design and the privacy it may or may not provide. Your insights are valuable, and we will take them into consideration as we continuously strive to improve our guest experience. Goodbye, Pullman Zagreb

Customer review rating 2.5/5

Grzegorztadeusz L. Families - Confirmed reviews ALL

Let's start with the positives - the building exteriors and interiors are great, very modern, elegant and comfy. Gym is a gem, very well equipped for a proper workout. What makes the good stay experience, though, is the staff competency. Here's a lot to improve on the management side, unfortunately. 1. It took 20 mins to get us checked in, the hotel was completely empty, there was no queue whatsoever. Why? 2. As a Gold member, I asked for the upgrade to the next room category. My ask was eventually fulfilled, but the recepcionist initially said that I am ineligible with Gold for an upgrade... 3. Amount that I was asked to sign off was wrong (the receptionist didn't deduct the partial payment with accor points). 4. The weather was awful, so we decided to dine in the hotel restaurant. We ordered mains and drinks for 4 ppl. I specifically reconfirmed with the waitress that we ordered 4 dishes, since she wasn't noting down the order. I the end, my wife's dish never arrived, it's a shame. No excuses. 5. Since the hotel was almost empty in the morning, we were offered a'la carte breakfast, which was decent but the dishes themselves were very small. Overall, I won't be coming back. It's disappointing to see such amazing state's value diminished by non-adequte service levels.

Dear Grzegorztadeusz L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the design of our building, the comfort of our rooms, and the quality of our gym facilities. However, it is disheartening to learn that your experience with our staff did not meet your expectations. We acknowledge your concerns regarding the check-in process and the communication about your room upgrade. It is our goal to ensure that all guests, particularly our valued Gold members, receive the benefits of their membership without confusion. Additionally, we apologize for the error in your billing and the oversight during your dining experience, which clearly detracted from your visit. We will address these issues internally to enhance our service standards. Your feedback is vital in our ongoing effort to improve guest satisfaction. We hope you will reconsider your decision and allow us another opportunity to provide you with the exceptional experience we strive to deliver. Goodbye, Pullman Zagreb

Other web-users rate our hotel

  • 118 reviews 7.3/10 Location
  • 233 reviews 7.2/10 Room
  • 214 reviews 6/10 Service
  • 133 reviews 9.3/10 Vibe
  • 76 reviews 7/10 Cleanliness
  • 73 reviews 8.3/10 Breakfast
  • 39 reviews 4.1/10 Value
  • 16 reviews 5.2/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.