Pullman Zagreb 4 stars

Customer review rating (ALL Rating) 4.5/5 286 reviews

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Buzinski Krci 3A, Buzin, Zagreb, 10010 ZAGREB, Croatia

Description

Hotel extras

  • Located in business districtContemporary design-driven hotel in the dynamic City Island hub

  • Stylish, welcoming rooms and suites featuring premium amenities

  • Elegant restaurant, vibrant lobby bar and spacious outdoor terrace

  • Convenient location between Zagreb city centre and the airport

  • State-of-the-art meeting and event rooms for up to 150 guests

Our accommodation(s)

Hotel location

Pullman Zagreb

Buzinski Krci 3A, Buzin, Zagreb
10010 ZAGREB
Croatia

GPS:45.7548185, 15.9920457

Telephone
Fax +385 1 8880 908

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TANTO

Savor a world of flavours at our hotel restaurant. Indulge in the international cuisine that tantalizes your taste buds, right in the heart of Pullman Zagreb

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  286 reviews

Customer review rating 5.0/5

Christine L. Couples - Confirmed reviews ALL

Wonderful breakfast. Convenient parking. We enjoyed the Sauna and walking to the shopping nearby.

Dear Ms L., Thank you very much for taking the time to share your positive feedback following your stay at Pullman Zagreb, especially since you are a Platinum member. We truly appreciate you choosing our hotel and sharing your experience with us. We are delighted to hear that you particularly enjoyed the hotel location and the nearby facilities, as well as our sauna and the breakfast selection. Your kind comments have been shared with the rest of our management team who will be very pleased to receive such encouraging feedback. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you back to Zagreb, we would be delighted to host you again and ensure another memorable stay. Thank you, Kind regards Tin Suljić Front Office Manager Pullman Zagreb

Customer review rating 5.0/5

Uros J. Business - Confirmed reviews ALL

It’s a great pleasure to come back to the Pullman Zagreb again and again. Complete staff is very polite and friendly. Special thanks to Larisa Zonka and the whole Front Office Team for making this stay special.

Dear Mr Jovanović, Thank you very much for taking the time to share your positive feedback following your stay at Pullman Zagreb. We truly appreciate you choosing our hotel and sharing your experience with us. We are delighted to hear that you particularly enjoyed the service of our staff, and especially the service of our Front Office Supervisor Larisa. Your kind comments have been shared with the rest of our management team who will be very pleased to receive such encouraging feedback. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you back to Zagreb, we would be delighted to host you again and ensure another memorable stay. Thank you, Kind regards Tin Suljić Front Office Manager Pullman Zagreb

Customer review rating 5.0/5

Huu V. N. Business - Confirmed reviews ALL

very pleasant with Pullman

Dear Guest, Thank you very much for choosing Pullman Zagreb and for awarding us a 10 out of 10 rating following your stay. We truly appreciate you taking the time to share your positive impression with us. Your excellent rating means a great deal to our Team and serves as wonderful motivation to continue delivering the highest level of service and comfort to our guests. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you to Zagreb again, we would be delighted to host you and ensure another enjoyable and memorable stay. Thank you, Warm regards, Tin Suljić Front Office Manager Pullman Zagreb

Customer review rating 2.0/5

Andrej V. Business - Confirmed reviews ALL

The hotel itself is modern, well located and fine, but I experienced several problems, which made my stay quite unpleasant. 1) Long lasting check in. When I came approx. at 18.00 there were 2 other guests in front of me in a queue for check in and I had to wait approximately 10 minutes, because there was just one receptionist. 2) When I was booking the stay with the app, I had to do the card pre-authorization and at the check-in once more. I do not understand why there is a need of do this twice. 3) Because I was there for just one night, I wanted to pay and get the invoice instantly. But there was some problem with issuing the invoice and I was told to come later in the evening. I came in the morning and the problem persisted. I was in hurry, so I came the third time, after work, when I finally got the invoice. 4) In the morning, I wanted to take a shower, when I discovered there is not a hot water in the room. It was just dripping. I had to go to sauna to get a shower. Sorry, but this is a total fail in a 4-star hotel to have just cold water. 5) The air-conditioning was quite noisy even it was set to lower level. 6) There is no rest area in the wellness centre and steam sauna was out of order. There is absolutely no privacy in the showers, which are right against the sauna door. And no cooling pool. It seems like the wellness area was designed by someone who has no idea, how the premises should look like. 7) On the breakfast buffet there was a hot chocolate option on the machine, but it run out of chocolate. I claimed it by the personel and got answer the hot chocolate is not available. If I did not have the business meetings in the Pullman business centre, I would never book the hotel again.

Dear Mr V. Thank you for taking the time to share your feedback following your recent stay at Pullman Zagreb. We appreciate you bringing your experience to our attention. We are truly sorry to learn that you were not satisfied with your overall stay. Please accept our sincere apologies for any inconvenience that you may have experienced. Our reception is always manned by 2 receptionists. Unfortunately, during the time of your Check In, the other receptionist was attending an issue in another guest’s room. We always ask our guests to present a card during Check In, which I trust you know is standard practice in majority of proper hotels around the world. This is regardless of how the reservation was originally done. For the convenience of all our guests, our reception is open 24/7. This means we are available to assist with any kind of issues that our guests bring to our attention, including the ones affecting their room. Should you decide to stay with us again please feel free to give us a call so we may respond accordingly. Unfortunately, we can do little with your dissatisfaction related to the design of our spa, however I will gladly forward your comments to the relevant parties for further review. We appreciate your feedback and hope to have the opportunity to welcome you again under better circumstances. Thank you Kind regards Tin Suljic Front Office Manager Pullman Zagreb

Customer review rating 5.0/5

Tijana M. Friends - Confirmed reviews ALL

It was my first time staying at Pullman Zagreb and I liked my room so much. The bed was super comfortable and I truly enjoyed my stay there. The staff was kind too! Thank you

Dear Ms Mitrović, Thank you very much for taking the time to share your positive feedback following your stay at Pullman Zagreb. We truly appreciate you choosing our hotel and sharing your experience with us. We are delighted to hear that you particularly enjoyed your room and the service of our staff during your stay. Your kind comments have been shared with the rest of our management team who will be very pleased to receive such encouraging feedback. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you back to Zagreb, we would be delighted to host you again and ensure another memorable stay. Thank you, Kind regards Tin Suljić Front Office Manager Pullman Zagreb

Other web-users rate our hotel

  • 145 reviews 7.9/10 Location
  • 289 reviews 8/10 Room
  • 265 reviews 7/10 Service
  • 5 reviews 8.3/10 WiFi
  • 165 reviews 9.6/10 Vibe
  • 102 reviews 8.4/10 Cleanliness
  • 89 reviews 8/10 Breakfast

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