Pullman Zagreb 4 stars

Customer review rating (ALL Rating) 4.5/5 202 reviews

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Buzinski Krci 3A, Buzin, Zagreb, 10010 ZAGREB, Croatia

Description

Hotel extras

  • Located in business districtContemporary design-driven hotel in the dynamic City Island hub

  • Stylish, welcoming rooms and suites featuring premium amenities

  • Elegant restaurant, vibrant lobby bar and spacious outdoor terrace

  • Convenient location between Zagreb city centre and the airport

  • State-of-the-art meeting and event rooms for up to 150 guests

Our accommodation(s)

Hotel location

Pullman Zagreb

Buzinski Krci 3A, Buzin, Zagreb
10010 ZAGREB
Croatia

GPS:45.7548185, 15.9920457

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Tanto

Savor a world of flavours at our hotel restaurant. Indulge in the international cuisine that tantalizes your taste buds, right in the heart of Pullman Zagreb

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  202 reviews

Customer review rating 3.0/5

Tibor R. Business - Confirmed reviews ALL

Room was fine. But check in and check out took ages - many guest were waiting and only 1 person behind the counter (she was kind but she was suffering). Restaurant was closed due to an event and no way to get anything to eat. Not even room service. Very annoying after a busy day.

Dear Tibor R., Thank you for your feedback regarding your recent stay. We sincerely apologize for the delays you experienced during check-in and check-out. We understand that efficiency is crucial, especially during busy periods, and we appreciate your understanding of our staff's efforts. Additionally, we regret that you were unable to access dining options due to the restaurant closure. Your comments are valuable, and we will consider them for future improvements to enhance our guests' experiences. Best regards, Pullman Zagreb

Customer review rating 5.0/5

Slavica S. Families - Confirmed reviews ALL

I have stayed at the Pullman Zagreb hotel before and had a wonderful experience. I recently booked a stay for my parents, and they were also very well taken care of. Thank you for the excellent service!

Dear Slavica S., Thank you for your kind words regarding your recent experience at Pullman Zagreb. We are delighted to hear that both your stay and your parents' visit were enjoyable and that our service met your expectations. Your feedback is greatly appreciated. Best regards, Pullman Zagreb

Customer review rating 5.0/5

Tatjana R. Business - Confirmed reviews ALL

very kind staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Martin W. Couples - Confirmed reviews ALL

Stayed 2 nights Hotel was busy but the area was quiet as it was a 15 minute drive from Zagreb centre

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Irenne W. Business - Confirmed reviews ALL

Hotel is very exciting, rooms amazing, unfortunately the waiting time for check in was unbelievable long (almost 1 hour) and it's not acceptable to not have a separate desk for status members (I'm Platinum). Only one desk was working, at a point finally someone came to the second desk, but there it was taking forever: freezing computer, invoice that was not printing, wrong information about room upgrade (said it's not possible due to hotel fully booked but in reality we got 2 beautiful apartments), retained 100 Euro as a guarantee for the minibar which was actually empty! Excuse that they do not know what's in the room! I have booked 2 rooms on my account - also to a colleague of mine. In my room there were no slippers and also no complimentary bottle of water on none of our rooms or the usual small attention (greeting, sweets, fruits or something for the platinum status). Actually no bottle of water at all, even not for purchasing. When we went for dinner I wanted to redeem the welcome vouchers from my app and there was only a voucher for one room, not for the other, which I find odd, both of them where booked by me. If we have stayed in the same room we have got 2 vouchers. But here the gentleman from the desk was helpful and uploaded a second voucher in my app, so we could enjoy a glass of wine each. It's my second stay in this hotel and I chose it exactly because I liked it the first time. It's a pitty not to take care of the small things that matters. Otherwise it's a very interesting experience, both in the rom as in the lobby and dining area. Food is also good (not a wide selection for dinner but enough to find something tasty). Hope my feedback helps, Have a good day!

Dear Irenne W., Thank you for taking the time to tell us about your experience at the Pullman Zagreb. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; there fore your feedback is very important to us. We are in phase of new staff at front desk and it seems still in the training phase .As you mentioned the small reception, we will have separate desk for VIP and Platinum guests, so to avoid the long time for check in. We appreciate your sharing your concerns and your review is very helpful for us . We hope we will have an opportunity to welcome you back.Please for your next reservation if you give us another opportunity,email directlly to our front office manager Goran( go…) so we can prepare everything for you and complimentary wine and small bites as an additonal apology. Sincerely,

Other web-users rate our hotel

  • 108 reviews 7.3/10 Location
  • 207 reviews 7.4/10 Room
  • 188 reviews 7.2/10 Service
  • 124 reviews 9.5/10 Vibe
  • 66 reviews 8.2/10 Cleanliness
  • 65 reviews 8.6/10 Breakfast
  • 29 reviews 5/10 Value

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