Pullman Zagreb 4 stars

Customer review rating (ALL Rating) 4.4/5 232 reviews

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Description

Hotel extras

  • Located in business districtContemporary design-driven hotel in the dynamic City Island hub

  • Stylish, welcoming rooms and suites featuring premium amenities

  • Elegant restaurant, vibrant lobby bar and spacious outdoor terrace

  • Convenient location between Zagreb city centre and the airport

  • State-of-the-art meeting and event rooms for up to 150 guests

Our accommodation(s)

Hotel location

Pullman Zagreb

Buzinski Krci 3A, Buzin, Zagreb
10010 ZAGREB
Croatia

GPS:45.7548185, 15.9920457

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TANTO

Savor a world of flavours at our hotel restaurant. Indulge in the international cuisine that tantalizes your taste buds, right in the heart of Pullman Zagreb

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  232 reviews

Customer review rating 4.5/5

Buccio T. Business - Confirmed reviews ALL

Clean and elegantly-designed hotel with all the comforts. The staff was great, particularly the waiters serving the breakfast shift. Will go back for sure!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 1.5/5

Varvara M. Couples - Confirmed reviews ALL

The hotel itself is nice, but the room was very dirty. And I’m not talking about minor surface dirt - it was clear that proper cleaning had not been done for a long time. There were layers of dust, a dirty carpet, stained doors, etc. We also booked parking, but no one explained where exactly we should go or how to enter. When we called the hotel from the parking area, no one opened the gate. We had to go to the hotel in person and ask again. These are things hotel staff should explain proactively and clearly, rather than guests having to chase this information themselves. Overall, the hotel itself is not bad, but the dirt and the passivity of the staff completely spoil the experience.

Dear Varvara M., Thank you for taking the time to share your experience at Pullman Zagreb. We appreciate your feedback, as it helps us to understand areas where we can improve our service. We sincerely apologize for the cleanliness issues you encountered during your stay. It is our standard to maintain a high level of cleanliness and comfort, and it is disappointing to learn that we fell short in this regard. Your comments regarding the state of the room will be addressed with our housekeeping team to ensure that we uphold our commitment to excellence. Furthermore, we regret to hear about the confusion surrounding the parking arrangements. Clear communication is essential, and we understand the frustration caused by the lack of proactive assistance from our staff. Your feedback is invaluable in helping us refine our guest services. We hope to provide you with a more seamless experience in the future. Thank you once again for your insights. Best regards, Pullman Zagreb

Customer review rating 3.5/5

Ljubisa C. Couples - Confirmed reviews ALL

Quiet, comfortable, rooms very nice. Heating not very good, and it was -6 outside. I reported to desk but no one came. I found and cleaned ac filter under shower and it was ok then. Simple 5 min fix but no one bother to check ac filter.

Dear Ljubisa C., Thank you for your feedback regarding your recent stay. We appreciate your compliments about the comfort of the rooms. However, we regret that the heating issue was not addressed during your visit. Your comments about the air conditioning filter have been noted for future improvement. Best regards, Pullman Zagreb

Customer review rating 4.5/5

Mark M. A. Solo - Confirmed reviews ALL

This was my second stay at a Pullman hotel. My first was in France. Pullman is an excellent brand and I enjoyed my stay very much. Be sure and order the eggs Benedict at breakfast because they are great.

Dear Mark M. A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your experience at Pullman Zagreb and appreciated our breakfast offerings, particularly the eggs Benedict. We look forward to welcoming you back in the future. Best regards, Pullman Zagreb

Customer review rating 0.5/5

Leonard A. Business - Confirmed reviews ALL

Lying in bed, I observed the shower in a mirror on the opposite wall.

Dear Leonard A., Thank you for sharing your feedback regarding your recent stay. We understand your concerns about the shower's design and the privacy it may or may not provide. Your insights are valuable, and we will take them into consideration as we continuously strive to improve our guest experience. Goodbye, Pullman Zagreb

Other web-users rate our hotel

  • 130 reviews 7.8/10 Location
  • 255 reviews 7.4/10 Room
  • 231 reviews 6.1/10 Service
  • 143 reviews 9.4/10 Vibe
  • 87 reviews 7/10 Cleanliness
  • 77 reviews 8.1/10 Breakfast
  • 43 reviews 5/10 Value

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