Pullman Zagreb 4 stars

Customer review rating (ALL Rating) 4.5/5 463 reviews

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Pullman Zagreb - Image 1
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Buzinski Krci 3A, Buzin, Zagreb, 10010 ZAGREB, Croatia

Description

Hotel extras

  • Located in business districtContemporary design-driven hotel in the dynamic City Island hub

  • Stylish, welcoming rooms and suites featuring premium amenities

  • Elegant restaurant, vibrant lobby bar and spacious outdoor terrace

  • Convenient location between Zagreb city centre and the airport

  • State-of-the-art meeting and event rooms for up to 150 guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with king size bed

Photo out of - Standard room with king size bed

Sleek, inspired design makes your Superior Double Room a seamless setting for a fulfilling stay in Zagreb, Croatia. Energise for adventures with a fragrant coffee. Come evening, refresh under the rain shower before sinking into your welcoming Pullman bed.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Fixed showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Extra space, smart design and prime amenities make your Superior Room with Two Single Beds a calm, sophisticated haven in Zagreb. Keep up connections with generous work space and ultra-fast Wi-Fi. Premium Pullman bedding guarantees energising sleep.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Fixed showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Sleek, inspired design makes your Deluxe Double Room a seamless setting for a fulfilling stay in Zagreb, Croatia. Energise for adventures with a fragrant coffee. Come evening, refresh under the rain shower before sinking into your welcoming Pullman bed.

Max. number of persons
3
Area
From 37 m² / 398 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Fixed showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Suite

Superior suite, 1 king size bed

Photo out of - Superior suite, 1 king size bed

Opt for the ultimate in contemporary comfort in your sleek Superior Suite. Have it all with high-tech amenities, smart design and a wealth of comfortable space decorated in cool, tranquil colours. It's an inspiring base for an exciting stay in Zagreb.

Max. number of persons
3
Area
From 82 m² / 882 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Fixed showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Pullman Zagreb

Buzinski Krci 3A, Buzin, Zagreb
10010 ZAGREB
Croatia

GPS:45.7548185, 15.9920457

Telephone
Fax +385 1 8880 908
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • ZAG Additional charge
  • F. TUDMAN AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 193 rooms
  • 2 rooms for people with reduced mobility
  • 20 connecting rooms
  • 193 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Well-being

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7

  • Parking pricing: 12.00 € 12 EUR Per day

TANTO

Photo out of - TANTO

Savor a world of flavours at our hotel restaurant. Indulge in the international cuisine that tantalizes your taste buds, right in the heart of Pullman Zagreb

Cooking style
International
Capacity
100
Accessibility
Accessible service
10010 Zagreb, Croatia
Telephone +385 1 8880 908

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • Mastercard
  • Visa

Savor a world of flavours at our hotel restaurant. Indulge in the international cuisine that tantalizes your taste buds, right in the heart of Pullman Zagreb

Relax and mingle at our hotel bar, perfect place to enjoy variety of beverages and coctails in welcoming atmospher of Pullman Zagreb.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  463 reviews

Customer review rating 4.5/5

Padraig D. Business - Confirmed reviews ALL

Dear Guest, Thank you for choosing our hotel for your first stay and for taking the time to share your feedback with us. We are delighted to know that you had an overall pleasant experience and that you appreciated our booking process, accommodation, breakfast, Wi-Fi and value for money. It is especially rewarding to know that you would recommend our hotel to others. However, we sincerely apologize for the disturbance caused by the barking dog on the floor. We fully understand how disruptive this can be, particularly when travelling for business, and regret that this affected your overall comfort. Please rest assured that we take such feedback seriously and will share your comments with the relevant team to help prevent similar situations in the future. We also appreciate your comment regarding the swimming pool and understand that this is an amenity you would have liked to enjoy during your stay. Thank you once again for your valuable feedback and loyalty to ALL – Accor Live Limitless. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable experience on your next visit. Kind regards, Larisa Zonka Front Office Supervisor Pullman Zagreb

Customer review rating 5.0/5

Jeffrey R. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your wonderful feedback following your stay with us. We are delighted to hear that you and your wife enjoyed a comfortable and relaxing stay before your early morning flight. It is especially pleasing to know that you appreciated the quiet atmosphere, comfortable bed, refreshing shower, blackout curtains, and convenient location near the airport. Your excellent rating means a great deal to our Team and serves as wonderful motivation to continue delivering the highest level of service and comfort to our guests. We look forward to welcoming you both back to Pullman Zagreb whenever your travels bring you to our city again. Kind regards, Larisa Zonka Front Office Supervisor Pullman Zagreb

Customer review rating 1.5/5

Matko C. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that our team made a positive impression on you. Your kind words about our staff are truly appreciated and will be shared with the entire team. However, we are sincerely sorry to learn that the rest of your experience did not meet your expectations, particularly regarding the value for money. We regret that we were unable to provide you with the experience you had hoped for. Your feedback is important to us, as it helps us identify areas where improvements are needed. We hope you might reconsider and give us another opportunity to provide you with a more satisfying experience in the future. Kind regards, Larisa Zonka

Customer review rating 3.0/5

Agastya P. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your room and found our breakfast satisfactory. However, we sincerely regret that the noise from passing trains disturbed your sleep and affected your overall experience. Please accept our apologies for any inconvenience caused. Your comments are important to us, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay. Kind regards, Larisa Zonka Front Office Supervisor Pullman Zagreb

Customer review rating 0.5/5

Aljosa M. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Pullman Zagreb. We appreciate you bringing your experience to our attention. We are truly sorry to learn of the issue that took place in regards to the billing details. Please accept our sincere apologies for the inconvenience this has caused, as this is not the level of service we strive to provide. We are not sure where the misunderstanding took place, however we can still issue the invoice according to the initial request that you had. Should you still require one please do not hesitate to reach out to me on ti… and I will be happy to assist you. We hope you will consider giving us another opportunity to regain your trust. Should you decide to stay with us again, we would greatly appreciate the chance to provide you with a much improved experience. Thank you Kind regards Tin Suljic Front Office Manager Pullman Zagreb

Dear Guest, Thank you for choosing our hotel for your first stay and for taking the time to share your feedback with us. We are delighted to know that you had an overall pleasant experience and that you appreciated our booking process, accommodation, breakfast, Wi-Fi and value for money. It is especially rewarding to know that you would recommend our hotel to others. However, we sincerely apologize for the disturbance caused by the barking dog on the floor. We fully understand how disruptive this can be, particularly when travelling for business, and regret that this affected your overall comfort. Please rest assured that we take such feedback seriously and will share your comments with the relevant team to help prevent similar situations in the future. We also appreciate your comment regarding the swimming pool and understand that this is an amenity you would have liked to enjoy during your stay. Thank you once again for your valuable feedback and loyalty to ALL – Accor Live Limitless. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable experience on your next visit. Kind regards, Larisa Zonka Front Office Supervisor Pullman Zagreb

Customer review rating 5.0/5

Jeffrey R. Couples - Confirmed reviews ALL

My wife and I stayed one night before an early morning flight out the next morning. It was all we could have asked for: very quiet, great shower and blackout curtains, and a comfortable bed, all just a short drive from the airport and at a very reasonable price.

Dear Guest, Thank you very much for sharing your wonderful feedback following your stay with us. We are delighted to hear that you and your wife enjoyed a comfortable and relaxing stay before your early morning flight. It is especially pleasing to know that you appreciated the quiet atmosphere, comfortable bed, refreshing shower, blackout curtains, and convenient location near the airport. Your excellent rating means a great deal to our Team and serves as wonderful motivation to continue delivering the highest level of service and comfort to our guests. We look forward to welcoming you both back to Pullman Zagreb whenever your travels bring you to our city again. Kind regards, Larisa Zonka Front Office Supervisor Pullman Zagreb

Customer review rating 1.5/5

Matko C. Business - Confirmed reviews ALL

Very nice and lovley personel. Everything else very bad. Value over money - very bad. Probably wont stay anymore in hotel.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that our team made a positive impression on you. Your kind words about our staff are truly appreciated and will be shared with the entire team. However, we are sincerely sorry to learn that the rest of your experience did not meet your expectations, particularly regarding the value for money. We regret that we were unable to provide you with the experience you had hoped for. Your feedback is important to us, as it helps us identify areas where improvements are needed. We hope you might reconsider and give us another opportunity to provide you with a more satisfying experience in the future. Kind regards, Larisa Zonka

Customer review rating 3.0/5

Agastya P. Business - Confirmed reviews ALL

Great room, ok breakfast, but the sound of trains kept waking me up through the night

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your room and found our breakfast satisfactory. However, we sincerely regret that the noise from passing trains disturbed your sleep and affected your overall experience. Please accept our apologies for any inconvenience caused. Your comments are important to us, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay. Kind regards, Larisa Zonka Front Office Supervisor Pullman Zagreb

Customer review rating 0.5/5

Aljosa M. Business - Confirmed reviews ALL

Long story short: At the checkin asked a single invoice for my stay and additional expenses. I was told that's fine. At the checkout I was told that's not possible, and given an email to request that in writing. I did send an email and never got a response.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Pullman Zagreb. We appreciate you bringing your experience to our attention. We are truly sorry to learn of the issue that took place in regards to the billing details. Please accept our sincere apologies for the inconvenience this has caused, as this is not the level of service we strive to provide. We are not sure where the misunderstanding took place, however we can still issue the invoice according to the initial request that you had. Should you still require one please do not hesitate to reach out to me on ti… and I will be happy to assist you. We hope you will consider giving us another opportunity to regain your trust. Should you decide to stay with us again, we would greatly appreciate the chance to provide you with a much improved experience. Thank you Kind regards Tin Suljic Front Office Manager Pullman Zagreb

Customer review rating 2.0/5

Gergo S. D. Business - Confirmed reviews ALL

I've stayed here several times recently. Overall, I'm satisfied—the hotel is fine. I do have two comments, though: The check-out process takes a very long time if I need to request a bill. I always have to re-enter my company details for the front desk clerk. Plus, the whole process is incredibly slow. The other issue is that the quality of the breakfast has dropped significantly. It’s quite meager compared to the hotel’s standard. A month ago, it was still acceptable, but something has changed recently.

Dear Guest, Thank you for taking the time to review your stay at Pullman Zagreb. We appreciate your balanced and thoughtful feedback. We value your comments regarding the check out process and our breakfast selection as they help us better understand the guest experience. Unfortunately, our system does not automatically link the company details with your reservation even though you already stayed in our hotel. Nevertheless, your observations provide useful insight into what is working well and where there may be room for improvement. Such feedback supports us in maintaining consistent service standards. We hope to welcome you again should your travels bring you back to Zagreb. Please feel free to choose Pullman Zagreb for a future visit. Thank you Kind regards Tin Suljic Front Office Manager Pullman Zagreb

Customer review rating 4.5/5

Julian H. Business - Confirmed reviews ALL

Nice rooms, excellent customer service, located well for my business travel (half way between our Zagreb office and the airport). Would have given a 10 - minor niggle - the breakfast buffet would benefit by being a bit hotter.

Dear Guest, Thank you very much for choosing Pullman Zagreb and for awarding us a 9 out of 10 rating following your stay. We truly appreciate you taking the time to share your positive impression with us. We are delighted to hear that you particularly enjoyed the design of our rooms and the warm service of our staff. We also noted your comments about our buffet. Your comments have been shared with the rest of our management team for further review. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you to Zagreb again, we would be delighted to host you and ensure another enjoyable and memorable stay. Thank you, Warm regards, Tin Suljić Front Office Manager Pullman Zagreb

Customer review rating 4.0/5

Martin Z. Solo - Confirmed reviews ALL

Received by friendly reception staff that is maybe missing a bit more routine. Easy to come into the room but a bit confusing position for the inserting of the key for electricity power up. Minor issue that it was not possible to have a TV cast. Additional remark about tea cups not present since I was not sure that the glass could sustain the hot water. Apart from that very nice room (modern and industrial design that I like). Check out beyond expectations with very friendly and professional Mehmet.

Dear Guest, Thank you very much for choosing Pullman Zagreb and for awarding us a 8 out of 10 rating following your stay. We truly appreciate you taking the time to share your positive impression with us. We are delighted to hear that you particularly enjoyed warm service of our reception staff, especially Mehmet, as well as the room that we offer. We also noted your comments the in room amenities. Your comments have been shared with the rest of our management team for further review. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you to Zagreb again, we would be delighted to host you and ensure another enjoyable and memorable stay. Thank you, Warm regards, Tin Suljić Front Office Manager Pullman Zagreb

Customer review rating 3.0/5

Monica M. L. Business - Confirmed reviews ALL

I normally chose Pullman Zagreb for all of my business trips in Croatia, however this time, checking in and checking out was a mess; why if I have a booking reference number it was so hard to find my booking at check in, and so hard to reflect the right charged amount on my invoice?!?!?!

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Pullman Zagreb. We appreciate you bringing your experience to our attention. We are truly sorry to learn that you were not satisfied with Check In and Check Out process during your stay. Please accept our sincere apologies for any inconvenience this may have caused, as this is not the level of service we strive to provide. Your comments have been forwarded to the rest of our management team for review and corrective action. We hope you will consider giving us another opportunity to regain your trust. Should you decide to stay with us again, we would greatly appreciate the chance to provide you with a much improved experience. Thank you Kind regards Tin Suljic Front Office Manager Pullman Zagreb

Customer review rating 4.5/5

Leif N. Business - Confirmed reviews ALL

Welcoming staff. Excellent room (was upgraded)

Dear Guest, Thank you very much for choosing Pullman Zagreb and for awarding us a 9 out of 10 rating following your stay. We truly appreciate you taking the time to share your positive impression with us. We are delighted to hear that you particularly enjoyed the upgrade and the comfort of your room, well as the warm service provided by our friendly staff. Your comments have been shared with the rest of our management team for further review. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you to Zagreb again, we would be delighted to host you and ensure another enjoyable and memorable stay. Thank you, Warm regards, Tin Suljić Front Office Manager Pullman Zagreb

Customer review rating 5.0/5

Luiz M. Friends - Confirmed reviews ALL

We have stayed at approximately 20 Accor hotels across Europe, and the Pullman Zagreb has, by far, the best-trained staff among them. The reception desk is never left unattended. Every member of staff greeted us and made us feel welcome, not only at reception but also in the restaurant and in the corridors, from the check-in staff to the housekeeping team. At reception, Larisa was always perfect: cheerful, polite, and helpful. She assisted us in Italian and even spoke a few words of Portuguese with us. Her colleague on the same shift was also excellent, always showing genuine concern for our comfort throughout our stay. The other reception staff were likewise consistently polite and friendly. At the bar and restaurant, everyone displayed exemplary professionalism, even the younger members of staff. They introduced us to local wines and beers that we enjoyed very much. Not everyone wore a name badge, so Barbara was the only name we were able to remember. She always looked after us in a particularly attentive way, but, to emphasize once again, every member of the team was exemplary. During our first visit to this Pullman, the hotel was simultaneously hosting a football team, a live band performance in the lobby, and a wedding reception in the adjacent bar — events involving many guests staying at the hotel, which has approximately 190 rooms. Even so, the staff maintained the same high standard of service, and from a guest’s perspective everything felt calm and well organized. To our surprise, despite how busy the hotel had been during that first stay, when we returned several months later, every member of staff who had previously interacted with us remembered us. They greeted us, said “welcome back,” and told us how nice it was to see us again. Some asked how long we would be staying this time, and everyone seemed genuinely pleased to see us again. We experienced an issue with one of the rooms, and Larisa and her colleague assisted us immediately. They did not argue or make excuses; they simply offered us several options and resolved the matter. We were very satisfied, and this minor incident only highlighted their professionalism even further. We highly recommend this hotel and would like to congratulate the entire staff for their kindness and professionalism. They certainly made our time there one of the most enjoyable parts of our trip to Zagreb. Facilities Review The building has an industrial architectural style, with large, open spaces. The rooms follow the same concept, with an open-plan design between the bathing area and the bedroom. The cleanliness of both the rooms and the common areas was impeccable on both occasions. The rooms we stayed in showed no signs of wear and tear, such as peeling paint, mould, or leaks; everything was always well organized and looked new. The towels were in good condition, the pillows were comfortable, and the water temperature was stable. The lighting creates a warm and pleasant atmosphere. Breakfast offers a very good variety, including excellent croissants that guests can fill with the flavour of their choice. The eggs did not taste like the pre-mixed egg product sometimes served in hotels; they genuinely tasted fresh and enjoyable. There was also a wide selection of breads, local cheeses, and cold cuts. The coffee machines were always clean, and the coffee itself was very good. The tables in the outdoor area were also consistently kept clean and well organized.

Dear Guest, Thank you very much for choosing Pullman Zagreb and for awarding us a 10 out of 10 rating following your stay. We truly appreciate you taking the time to share your positive impression with us. We are delighted to hear that you particularly enjoyed so many aspects of your stay, especially as a returning guest. It is wonderful to hear that you were so satisfied with the hotel cleanliness, the food selection in our restaurant, and the professional service that we provided. Your thorough review serves as a wonderful motivation for our staff to continue the amazing work that they do every day. Your comments have been shared with the rest of our management team for further review. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you to Zagreb again, we would be delighted to host you and ensure another enjoyable and memorable stay. Thank you, Warm regards, Tin Suljić Front Office Manager Pullman Zagreb

Customer review rating 4.0/5

Dino B. Couples - Confirmed reviews ALL

Overall, we had a very pleasant stay. Everything was great — the room was comfortable, the hotel was well maintained, and the overall experience was very positive. The only downside was the sound insulation, which could definitely be improved. We could hear quite a lot from the neighbouring rooms as well as noise from the hallway. Apart from that, everything was excellent, and we were very satisfied with our stay.

Dear Guest, Thank you for sharing your feedback and for choosing Pullman Zagreb for your stay. We appreciate you taking the time to provide us with your impressions. We are pleased to hear that you were satisfied comfort of your room and the design of the hotel which made a positive contribution to your overall stay. At the same time we regret to hear that you experienced noise in your room during your resting time. Our Reception is open 24/7 to assist with any issues that may arise. We hope to welcome you back and provide an even better stay next time. Your comments help us refine our offering and enhance the guest experience. Thank you Kind regards Tin Suljic Front Office Manager Pullman Zagreb

Customer review rating 4.5/5

Andrej V. Business - Confirmed reviews ALL

In the past, I had more things to complain about. This time, I could see that they had improved, and the breakfast variety was also much better than in the summer.

Dear Guest, Thank you very much for choosing Pullman Zagreb and for awarding us a 9 out of 10 rating following your stay. We truly appreciate you taking the time to share your positive impression with us. We are delighted to hear that you were satisfied with your stay compared to the previous time, especially since you stayed with us so many times. Your comments have been shared with the rest of our management team for further review. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you to Zagreb again, we would be delighted to host you and ensure another enjoyable and memorable stay. Thank you, Warm regards, Tin Suljić Front Office Manager Pullman Zagreb

Customer review rating 2.0/5

Derek G. Families - Confirmed reviews ALL

Room light impossible to switch off, no hairdryer, rude breakfast staff.

Customer review rating 3.5/5

Leopold K. Families - Confirmed reviews ALL

The room is clean, bright, but the mattress is uncomfortable, there is no stand for a suitcase, no information in the room about the menu in the restaurant, the windows cannot be opened

Dear Guest, Thank you for taking the time to share your experience with us at Pullman Zagreb. We appreciate your openness and detailed feedback. While we are glad that you the cleanliness of your room was satisfactory, we regret that the comfort of your mattress and the lack of a luggage rack negatively affected your overall stay. We just want to clarify that the In Room TV does have the option of viewing the restaurant menu, and that window also does have the option of staying opened. We apologize for any inconvenience that this may have caused. We appreciate your comments and hope to have the opportunity to welcome you again under better circumstances. It would mean a great deal to us to provide you with an improved experience in the future. Our reception is available 24/7 to assist with whatever issues that may arise during your stay. Thank you Kind regards Tin Suljic Front Office Manager Pullman Zagreb

Customer review rating 4.5/5

Nataliia T. Families - Confirmed reviews ALL

Hotel has very high standards and you can feel just you entered it. Staff was very supportive. The only what I will recommend to have some gluten free options available

Dear Guest, Thank you very much for choosing Pullman Zagreb and for awarding us a 9 out of 10 rating following your stay. We truly appreciate you taking the time to share your positive impression with us. We are happy to hear that you were satisfied with the standard of our hotel and the warm service of our staff, especially our receptionist Lucija. We hope that the lack of additional gluten free options did not make a negative impact on your overall stay. Your comments have been shared with the rest of our management team for further review. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you to Zagreb again, we would be delighted to host you and ensure another enjoyable and memorable stay. Thank you, Warm regards, Tin Suljić Front Office Manager Pullman Zagreb

Customer review rating 5.0/5

Lydia B. Couples - Confirmed reviews ALL

The staff were incredibly welcoming! Great amenities, room was spacious and clean. A wonderful hotel

Dear Guest, Thank you very much for choosing Pullman Zagreb and for awarding us a 10 out of 10 rating following your stay. We truly appreciate you taking the time to share your positive impression with us. We are delighted to hear that you particularly enjoyed the warm and welcoming service of our staff as well as the cleanliness and design of our rooms during your stay. Your kind comments have been shared with the rest of our management team who will be very pleased to receive such encouraging feedback. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you to Zagreb again, we would be delighted to host you and ensure another enjoyable and memorable stay. Thank you, Warm regards, Tin Suljić Front Office Manager Pullman Zagreb

Customer review rating 3.5/5

Sydney H. Families - Confirmed reviews ALL

The food in the restaurant was really bad. We've ordered bruschetta and pizzas. Bruschetta was almost tasteless, but little taste it had was weird. Pizzas were like store bought frozen pizza with extra cheese and toppings. Very poor. Room was nice and spacious, however bathroom without the door is a big minus.

Dear Guest, Thank you for taking the time to share your experience with us at Pullman Zagreb. We appreciate your openness and detailed feedback. While we are glad that you the room cleanliness was satisfactory, we regret that the our restaurant negatively affected your overall stay. We sincerely apologize for any inconvenience this may have caused. Your remarks have been shared with the rest of our management team for further review. We appreciate your comments and hope to have the opportunity to welcome you again under better circumstances. It would mean a great deal to us to provide you with an improved experience in the future. Thank you, Kind regards Tin Suljic Front Office Manager Pullman Zagreb

Customer review rating 3.5/5

Lafir G. K. Friends - Confirmed reviews ALL

Overall, it was a comfortable stay. The only downside was the bathroom having no doors, which reduced privacy.

Dear Guest, Thank you for taking the time to share your experience with us at Pullman Zagreb. We appreciate your openness and detailed feedback. While we are glad that you were satisfied with your overall stay we regret that the design of the bathroom made a negative impact on your experience. We also noted down your comments in regards to the parking charges. Your remarks have been shared with the rest of our management team for further review. We appreciate your comments and hope to have the opportunity to welcome you again under better circumstances. It would mean a great deal to us to provide you with an improved experience in the future. Thank you, Kind regards Tin Suljic Front Office Manager Pullman Zagreb

Customer review rating 4.5/5

Pamela S. Couples - Confirmed reviews ALL

Nice hotel, friendly staff, good breakfast, good beds!

Dear Guest, Thank you very much for choosing Pullman Zagreb and for awarding us a 9 out of 10 rating following your stay. We truly appreciate you taking the time to share your positive impression with us. We are delighted to hear that you particularly enjoyed the design and comfort of your room, the rich breakfast selection as well as the service and friendliness of our staff. Your kind comments have been shared with the rest of our management team who will be very pleased to receive such encouraging feedback. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you to Zagreb again, we would be delighted to host you and ensure another enjoyable and memorable stay. Thank you, Warm regards, Tin Suljić Front Office Manager Pullman Zagreb

Other web-users rate our hotel

  • 224 reviews 7.4/10 Location
  • 419 reviews 7.9/10 Room
  • 400 reviews 7.2/10 Service
  • 5 reviews 9.1/10 WiFi
  • 241 reviews 9.5/10 Vibe
  • 160 reviews 8.5/10 Cleanliness
  • 138 reviews 7.7/10 Breakfast
  • 6 reviews 5/10 Pool

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