Pullman Zagreb 4 stars

Customer review rating (ALL Rating) 4.5/5 319 reviews

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Buzinski Krci 3A, Buzin, Zagreb, 10010 ZAGREB, Croatia

Description

Hotel extras

  • Located in business districtContemporary design-driven hotel in the dynamic City Island hub

  • Stylish, welcoming rooms and suites featuring premium amenities

  • Elegant restaurant, vibrant lobby bar and spacious outdoor terrace

  • Convenient location between Zagreb city centre and the airport

  • State-of-the-art meeting and event rooms for up to 150 guests

Our accommodation(s)

Hotel location

Pullman Zagreb

Buzinski Krci 3A, Buzin, Zagreb
10010 ZAGREB
Croatia

GPS:45.7548185, 15.9920457

Telephone
Fax +385 1 8880 908

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TANTO

Savor a world of flavours at our hotel restaurant. Indulge in the international cuisine that tantalizes your taste buds, right in the heart of Pullman Zagreb

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  319 reviews

Customer review rating 2.5/5

Sandra B. Couples - Confirmed reviews ALL

When booking in we were not told that the restaurant was not available due to company conference, so nowhere for all other customers to eat. We were told there was another hotel which we had to get a taxi too.

Dear Ms B., Thank you for taking the time to review your stay at Pullman Zagreb. We appreciate your balanced and thoughtful feedback. We value your comments regarding your experience related to our restaurant as they help us better understand the guest experience. Your observations provide useful insight into what is working well and where there may be room for improvement. Such feedback supports us in maintaining consistent service standards. We hope to welcome you again should your travels bring you back to Zagreb. Please feel free to choose Pullman Zagreb for a future visit. Thank you Kind regards Tin Suljic Front Office Manager Pullman Zagreb

Customer review rating 2.5/5

Aleksandar V. Business - Confirmed reviews ALL

close to the airport, room was not ready for check-in at 15:00, had to wait 40-50min. breakfast average

Dear Mr V. Thank you for taking the time to share your feedback following your recent stay at Pullman Zagreb. We appreciate you bringing your experience to our attention. We are truly sorry to learn that you were not satisfied with your stay and that your room was not ready for your upon your arrival. Please accept our sincere apologies for the inconvenience this may have caused, as this is not the level of service we strive to provide. Your comments have been forwarded to the rest of our management team for review and corrective action. We hope you will consider giving us another opportunity to regain your trust. Should you decide to stay with us again, we would greatly appreciate the chance to provide you with a much improved experience. Thank you, Kind regards Tin Suljić Front Office Manager Pullman Zagreb

Customer review rating 3.5/5

Levie G. I. Families - Confirmed reviews ALL

We had a good experience, staff is friendly too. The rooms are modern and clean. We were just missing some complimentary slippers and bottle of water.

Dear Ms G., Thank you for sharing your feedback and for choosing Pullman Zagreb for your stay. We appreciate you taking the time to provide us with your impressions. We are pleased to hear that you were satisfied with the service of our staff and the cleanliness of your room. At the same time we regret that our room amenities did not meet your expectations. Your feedback has been forwarded to the relevant department heads for further review. We hope to welcome you back and provide an even better stay next time. Your comments help us refine our offering and enhance the guest experience. Thank you Kind regards Tin Suljic Front Office Manager Pullman Zagreb

Customer review rating 4.0/5

Dragan P. Business - Confirmed reviews ALL

Everything was ok, except coordination between the stuff on my last day because I had late check-out.

Dear Mr P. Thank you for sharing your feedback and for choosing Pullman Zagreb for your stay. We appreciate you taking the time to provide us with your impressions. We are pleased to hear that you were satisfied with your overall stay. I am also happy to hear that you were satisfied with the service I provided to you. At the same time we regret that there was an issue with the communication in regards to your late Check Out process. We can definitely make it up to you with a gesture from our side should you decide to stay with us again. We hope to welcome you back and provide an even better stay next time. Your comments help us refine our offering and enhance the guest experience. Thank you Kind regards Tin Suljic Front Office Manager Pullman Zagreb

Customer review rating 3.0/5

Yilin W. Business - Confirmed reviews ALL

As a hotel which is newly constructed, I can see a lot of potential in Pullman Zagreb. However the service is not good, starting from the fact that the hotel only offers one small bottle of water when check in, and never provide more. The first night I checked in, I finished the bottle and ask for one more, the team said you can just drink from the tap in the toilet … I mean not a single chain hotel does not provide water not to mention it is late night and customer cannot go out and buy one. Also, a common sense, drinking tap water is not good for the health as it might cause hair loss and kidney stone. So I didn’t expect such a newly built hotel has such bad service

Dear Guest, Thank you for taking the time to share your experience with us at Pullman Zagreb. We appreciate your openness and detailed feedback. While we are glad that you have great expectations from our hotel, we regret that the lack of complimentary water delivery negatively affected your overall stay. We sincerely apologize for any inconvenience this may have caused. Your remarks have been carefully reviewed with the rest of our relevant department heads. We appreciate your comments and hope to have the opportunity to welcome you again under better circumstances. It would mean a great deal to us to provide you with an improved experience in the future. Thank you Kind regards Tin Suljic Front Office Manager Pullman Zagreb

Other web-users rate our hotel

  • 157 reviews 7.4/10 Location
  • 314 reviews 7.8/10 Room
  • 292 reviews 7.2/10 Service
  • 5 reviews 7.7/10 WiFi
  • 184 reviews 9.7/10 Vibe
  • 109 reviews 8.1/10 Cleanliness
  • 98 reviews 8.1/10 Breakfast

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