Mövenpick Zagreb 4 stars

Customer review rating (ALL Rating) 4.6/5 624 reviews

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Mövenpick Zagreb - Image 1
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6H 2 Oreskoviceva Str, 10020 ZAGREB, Croatia

Description

Hotel extras

  • Convenient location for corporate stays

  • Restaurant serving local and italian cuisine

  • Meeting and events spaces for up to 180 delegates.

  • Focus on sustainability and environmental care

  • Zagreb Airport 10 minutes away

Our accommodation(s)

Hotel location

Mövenpick Zagreb

6H 2 Oreskoviceva Str
10020 ZAGREB
Croatia

GPS:45.759574, 15.98292

Telephone
Fax +385 1 6053 501

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NIKOLA'S

Nikola's restaurant & bar is an ideal venue for brunches, business lunches or elegant dinners. Inspired by Nikola Tesla and his achievements, we have created a fusion of flavours for you to enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  624 reviews

TripAdvisor Rating  4.5/5  91 reviews

Customer review rating 5.0/5

Zhanet S. S. Business - Confirmed reviews ALL

This is our second stay at Mövenpick Zagreb and we are extremely happy. As our business is in Arena Centar, we are satisfied with the location. Modern facilities, clean and comfortable rooms, friendly staff, good food. Everything was top notch! Thank you!

Dear Zhanet, Thank you very much for your excellent review and perfect rating. We are thrilled to hear that your second stay with us was just as enjoyable and that our location, modern facilities, comfortable rooms, friendly staff, and dining met your expectations. We truly appreciate your kind words and look forward to welcoming you back to Mövenpick Zagreb on your future visits. Kind regards, Mövenpick Zagreb Team

Customer review rating 3.5/5

Atanas K. B. Business - Confirmed reviews ALL

Very good hotel for your business trip to Zagreb. That was our second time in this hotel. The first one was excellent, however on the second visit I have some constructive notes. I sent an email before my stay requesting an iron and board for my stay and a second pillow in the room. I got no reply from the hotel, so I thought it will be taken care of likec the previous time. Not at all. Our rooms were swaped with my colleague. After sorting out the issue and getting to my room there were non of the amenities i requested. Also Seattle room needs some uplift - damaged towel hanger, loose end of the curtains, stains on the desk chair etc.

Dear Atanas, Thank you for taking the time to share your detailed feedback. We are glad to hear that you chose to stay with us for the second time and that your previous visit was excellent. We sincerely apologize for the inconveniences you experienced during your recent stay, particularly regarding the missing amenities and room issues. However, we were unable to find any record of an email or note with your special requests prior to your arrival. We always aim to accommodate such requests when received and regret that this miscommunication affected your stay. Regarding the condition of the room, we appreciate your observations about the damaged towel hanger, loose curtain ends, and stains, and we have shared these notes with our maintenance team to address them promptly. We value your feedback and hope to have the opportunity to provide you with a seamless experience on your next visit. Kind regards, Mövenpick Zagreb Team

Customer review rating 1.0/5

Andreea B. Couples - Confirmed reviews ALL

I think they have a long way to match the standards of some or the ALL Accor member hotels. The rooms are ok, but what put me off is their staff. On arrival i wasn't able to check in earlier (fine, no problem, i waited for the corresponding time), i then requested to have late check out which comes as a perk of my GOLD membership, the staff member have no idea what each membership contains, the guy at the reception told me to tell them the day before the check out (i believe because he didn't know how to put it in the system or something, completely clueless!). When I went to reception the day before it happened to be the same guy, he assured me it was sorted and added as a note. On the day i got a call on the room phone asking when am i going to check out????? I really didn't appreciate their staff and the lack of training they had. To reach Gold level requires A LOT of stays so the least they could do is understand and know what each level means. I never had this issue in London or in Milton Keynes. Left me with a sour taste and definitely won't return. The hotel restaurant was nice tho! Management needs to get their staff to a good level of training really.

Dear Andreea, Thank you for taking the time to share your feedback, and we are truly sorry to hear about the disappointment you experienced during your stay. Your loyalty as a Gold member is greatly appreciated, and we fully understand how important recognition and consistency are when travelling frequently. Regarding early check-in, we regret that we were unable to accommodate your request. Unfortunately, on the day of your arrival, the rooms were not yet ready, and early check-in is always subject to availability. We are especially concerned to hear about the confusion surrounding your late check-out. Your request was noted in our system, and as a Gold member you are indeed entitled to this privilege, again depending on availability. We sincerely apologise for the miscommunication and for the impression of unpreparedness this created. This is not the standard of service we aim to deliver, and we appreciate you bringing this to our attention. Please rest assured that your comments will be shared with our team so we can improve training and ensure situations like this do not happen again. We are glad to hear you enjoyed our restaurant, but we regret that the overall experience left a sour impression. We hope you may reconsider and give us another opportunity to provide you with the level of service you rightfully expect and deserve. Kind regards, Mövenpick Zagreb Team

Customer review rating 5.0/5

Alice C. Families - Confirmed reviews ALL

Modern hotel, very clean, good location, excellent underground garage parking

Dear Alice, Thank you for your kind feedback regarding your recent stay at Mövenpick Zagreb. We are delighted to hear that you found our hotel modern, clean, and well-located, as well as appreciating our underground garage parking. Your positive remarks are greatly valued by our team, as we strive to provide guests with the best experience possible. Best regards, Mövenpick Zagreb Team

Customer review rating 5.0/5

Binta D. Solo - Confirmed reviews ALL

Short and sweet

Dear Binta, Thank you for your kind feedback. We are delighted to hear that you had a good stay at Mövenpick Zagreb. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mövenpick Zagreb

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Other web-users rate our hotel

  • 277 reviews 7.8/10 Location
  • 466 reviews 7.6/10 Room
  • 507 reviews 8.7/10 Service
  • 10 reviews 5.3/10 WiFi
  • 260 reviews 9.8/10 Vibe
  • 237 reviews 7.8/10 Breakfast
  • 200 reviews 7.4/10 Food
  • 180 reviews 8.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.