Dangkou Ancient Town Hotel Wuxi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 258 reviews

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Description

Hotel extras

  • Located in Dangkou Ancient Town of Wuxi

  • Garden View and River View

  • Room Amenities

  • Comfortable King rooms and twin rooms

Our accommodation(s)

Hotel location

Dangkou Ancient Town Hotel Wuxi - MGallery Collection

No 55 1 Hengfang Road, Xishan District
214116 WUXI
China

GPS:31.526682, 120.553257

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  258 reviews

Customer review rating 4.5/5

Yutaka M. Solo - Confirmed reviews ALL

・Dangkou Ancient Town Hotel Wuxi (无锡荡口古镇美憬阁精选酒店) is located the east zone in Wuxi city, it takes 45 mins from Railway station by taxi, but free from urban hustle and bustle. ・Employees are not good at English, but they try to serve better to guest, give us very good impression. ・Room has bedroom bath tab and courtyard, very comfortable. And this hotel has a vast grounds, I like walking around the garden. ・Breakfast serves Western and Chinese cuisines, tastes good. Especially I like the noodle bar, it serves Wanton and some noodles, they are so tasty. ・I enjoyed the dinings, sightseeing and mood in Wuxi, and I have some colleagues from China in my office, I will be proud of this stay to them. "謝謝, 再見."

Dear Yutaka M., Thank you for your kind feedback regarding your recent stay at the Dangkou Ancient Town Hotel Wuxi - MGallery Collection. We are delighted to hear that you found our location to be a peaceful retreat away from the urban hustle and bustle and that you enjoyed the comfort of your room, particularly the bath and courtyard. We appreciate your understanding regarding our staff's English proficiency. Our team is dedicated to providing excellent service, and your recognition of their efforts is truly encouraging. It is also wonderful to know that our breakfast offerings, especially the noodle bar, met your expectations and contributed to your enjoyable dining experience. We are grateful for your willingness to recommend us to your colleagues, and we hope to welcome you back in the future for another memorable stay. Goodbye, and thank you again for your feedback. Sincerely, Dangkou Ancient Town Hotel Wuxi - MGallery Collection

Customer review rating 5.0/5

Yaofu X. Solo - Confirmed reviews ALL

Lived in the newly opened heritage room, very boutique. Good food and service.

Dear Yaofu X., Thank you for your kind words regarding your recent stay at our heritage room. We are delighted to hear that you enjoyed our boutique accommodations, as well as the food and service we strive to provide. Best regards, Dangkou Ancient Town Hotel Wuxi - MGallery Collection

Customer review rating 5.0/5

Chi H. U. Families - Confirmed reviews ALL

The hotel is peaceful and quiet. I really enjoy the stay . Their services and the amenities are 5 star. The Dyson hairdryer is good which made my hair silky soft . I leave my bag when I checkout, they organise DHL to delivered my bag to another hotel.

Dear Chi H. U., Thank you for your kind words regarding your recent stay at Dangkou Ancient Town Hotel Wuxi - MGallery Collection. We are delighted to hear that you enjoyed the peaceful environment and our five-star amenities, including the Dyson hairdryer. It is also wonderful to know that our logistics support for your bag was helpful. Your positive feedback motivates our team to continue delivering exceptional service. Warm regards, Dangkou Ancient Town Hotel Wuxi - MGallery Collection

Customer review rating 4.5/5

David B. G. Couples - Confirmed reviews ALL

A truly magical stay! The hotel is absolutely gorgeous, we were amazed by the ambience and the design. The ancient town is unique, we definitely recommend it. We spent 3 nights at the hotel and we cannot thank enough the entire staff who, despite not speaking English, was always there to help and make the most of our stay. An exceptional esperience.

Dear David b. G., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our ambiance and design to be magical. It is wonderful to know that our staff provided you with exceptional service, and we appreciate your understanding regarding language barriers. Your recommendation of our unique ancient town is highly valued, and we hope to welcome you back for another memorable experience in the future. Goodbye, Dangkou Ancient Town Hotel Wuxi - MGallery Collection

Customer review rating 1.5/5

Lan S. Families - Confirmed reviews ALL

Pros: 1. The team was quite young, with a few promising members. Beyond standardized hotel service, their genuine warmth was appreciated (late check-out assistance - Linda; bell service to room and farewell - Tom & Hank; simple but attentive breakfast service - the F&B guy kindly greeted us, noted the limited offerings due to low occupancy, and helped to toast bread; A-yi prepared each noodle heartfully on New Year‘s day and Lucy who remembered our room number and coffee preference; the enthusiastic gym front desk and coach Xiao Xie). 2. Direct access to Dangkou ancient town from the hotel was very convenient. Cons: 1. Despite low occupancy, our room faced the garage and opened opposite two mahjong rooms -was this a special "treatment" from the hotel? 2. Daily essentials often ran out (or were the pumps faulty?)—hand soap, hand cream, and shower gel as well as the batteries of the scale 3. Breakfast was too basic (variety slightly increased on New Year’s Day, but not enough for praise). while glasses and plates need better cleaning (under low occupancy, minimizing waste is understandable, but a semi-buffet with a salad bar plus à la carte could avoid shortchanging guests). 4. The young team lacked energy and interaction. Luxury hotels, like luxury brands, thrive on thoughtful, warm engagements that leave a lasting impression. On departure day, with more guests, the staff finally seemed more spirited. 5. The "pre-arrival communication" mentioned on review platforms was nonexistent. If this is only for Accor higher status members or KOLs, differentiated treatment is understandable. Overall, 4 nights stay fell short of expectations. I booked this hotel since strongly recommended by a friend works in the industries, I arrived at Dangkou for New Year’s in high spirits but left feeling as gloomy as the drizzling weather. Whilst, I spent a quite cold birthday at Dangkou in a quiet hotel.

Dear Lan S., Thank you for taking the time to share your experience at Dangkou Ancient Town Hotel Wuxi - MGallery Collection. We are pleased to hear that you appreciated the warmth and efforts of our team members, particularly during the New Year celebrations. Your feedback regarding the location and direct access to the ancient town is also much appreciated. However, I sincerely regret that your stay did not meet your expectations in several areas. We are committed to providing our guests with a comfortable environment, and I apologize that your room placement did not reflect this. The issues you mentioned regarding daily essentials and the breakfast offerings are noted, and I understand how these elements contribute to the overall experience. I appreciate your suggestions regarding enhancing the breakfast variety and service engagement, as they will be considered moving forward. Additionally, I will ensure that your feedback regarding pre-arrival communication is addressed with the relevant teams. Your insights are invaluable as we strive to improve our services. Thank you once again for your feedback. Sincerely, Dangkou Ancient Town Hotel Wuxi - MGallery Collection

Other web-users rate our hotel

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