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Pullman Wuxi New Lake Hotel

Customer review rating 4.6/5 2,795 reviews

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Pullman Wuxi New Lake
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Hotel extras

  • 3 kilometers away from Wuxi New District High-speed Railway Station

  • 10 minutes drive from Shuofang International Airport

  • 45 minutes from Shanghai by High-speed Railway

  • Web corner and free WIFI thoughout the hotel

  • Free covered car park facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4 PMPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Pullman Wuxi New Lake

No 30 Hefeng Road
Xinwu District
214135
wuxi
china

Tel: +8651085308888

Fax: (+86)51081169999

Check-in from 14h00

Check out up to 12h00

  • CENTRAL BUS STATION :  LINE 788 ND COMMUNICATION CENTER

  • By plane

    WUXI INTL AIRPORT At 6km / 3.73 miles

  • By train

    WUXI TRAIN STATION At 5km / 3.11 miles

GPS :31.490813, 120.3631

Our accommodation(s)

Superior Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Superior Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Deluxe Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 55 m² / 592 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Executive Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Executive Room Twin Beds

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar
Rooms

Our restaurants and bars

LA CUISINE

Type of cuisine: International

La Cuisine offers all day dining in a refined setting. It features a comprehensive East meets West a la carte menu showcasing our open kitchen and an international buffet. The main highlights are seafood grilled items Asian cuisine and deserts.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHINOIS CHINESE RESTAURANT

Type of cuisine: Regional

Our seasonal menu prepared with the finest ingredients and dishes of Jiangsu province and Cantonese cuisine in a contemporary décor including 23 private rooms and one dining hall.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BANZAI

Type of cuisine: Japanese

The styled on a Japanese Teppanyaki and fusion Japanese food will be the hotels signature restaurant. The A La Carter provides a unique dining experience offering a mixture of Japan and Asian style meats and seafood dishes.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AQUA LOUNGE

Non contractual photo

Aque provide high-tea in a beautiful and quiet environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,069 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 720 people

Find out more

Our guest reviews for
Pullman Wuxi New Lake

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,795 reviews

tripadvisor

TripAdvisor Rating 4.5/5

297 reviews

the staff was very friendly and try their best but no bar open in evening, no room service available after 9pm

Customer review rating 4.6/5

Anonymous Families - 09/10/2020 Confirmed reviews ALL

no bar open in evening, no room service available after 9pm, this never been happen in Pullman hotel before. The Staff, Mike, was very friendly and try their best to get us satisfied. Anyway the availability of room service, bar and restaurant not fit the 4 or 5 star level.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. No bar open and no room service available after 9:00 because of COVID-19. So sorry for that.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake
Customer review rating 4.6/5

Patrick Families - 08/10/2020 Confirmed reviews ALL

It was a short stay at the hotel as i arrived quite late in the evening, so not really working out of its gym facilitates, but overall the room is nice and staffs are very much friendly. A warm welcome received from the reception staff and room service. HaiNan Chicken Rice is so good, best ever and authentic. Highly recommend for business trip but not to people for family purpose, because the place is a bit far to the downtown and barely any restaurants or groceries nearby.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake
Customer review rating 4.6/5

Hao Solo - 08/10/2020 Confirmed reviews ALL

staff really nice even though I arrived at 2am.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Good stay.

Customer review rating 4.6/5

Anonymous Business - 06/09/2020 Confirmed reviews ALL

Comfortable stay experience. Appreciate your diligent service.

尊敬的宾客： 感谢惠赐有关下榻无锡新湖铂尔曼酒店的宝贵意见。非常荣幸能得到您对我们的肯定，也非常感谢您一直以来的大力支持。 我会将您的反馈与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地期待您的再次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

good stay

Customer review rating 4.6/5

Tsungyu T. Business - 18/08/2020 Confirmed reviews ALL

good service and swimming pool

尊敬的宾客： 感谢惠赐有关下榻无锡新湖铂尔曼酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的反馈与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地期待您的再次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Just so so for a pullman

Customer review rating 4.6/5

Aaron Friends - 16/08/2020 Confirmed reviews ALL

This Pullman is a bit out of the way, but the breakfast and lounge is quite nice. I had a disagreement regarding the minibar because this hotel, unlike some lower Mercure or Novotel, did offer the basic coke or Tsingtao as complimentary for the executive rooms. I had to pay the high prices, even as their lounge was not open the regular hours Which would normally have these items. They were offering less service than normal and then I felt they also charged me extra, which didn’t make me feel like a valued customer. I have 54 nights this year and have not stayed in a hotel with these policies. What made it worse is that there wasn’t even a mini bar menu with prices in my room. Possibly this was just a mix of bad luck, but I haven’t had this Experience elsewhere. Shout out to the staff member Jason who was great at this job.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

it was good.

Customer review rating 4.6/5

Eric L. Business - 09/08/2020 Confirmed reviews ALL

it was good

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Clean room, Very comfortable bed.

Customer review rating 4.6/5

Lin Z. Business - 07/08/2020 Confirmed reviews ALL

Room is very clean, and the bed is very comfortable. And receipts helped to put the Baggage to the room right after the room was available.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Z. General Manager Pullman Wuxi New Lake

Good Stay

Customer review rating 4.6/5

H. Z. Solo - 03/08/2020 Confirmed reviews ALL

Very clean, quite enviroment

尊敬的宾客： 感谢惠赐有关下榻无锡新湖铂尔曼酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的反馈与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地期待您的再次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Well loacated, Good Stay

Customer review rating 4.6/5

B. S. Solo - 24/07/2020 Confirmed reviews ALL

I have traveled a lot to Wuxi from Shanghai since 2018, I have ever lived in some 5 star hotel. Pullman has brought me nice experiences. I can have a real good sleep after exhausted

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake
Customer review rating 4.6/5

Lina H. Business - 02/07/2020 Confirmed reviews ALL

Pleasant experience started from my check in... through the front desk service by Mike, who has showed the professionalism and the hospitality.. the best check in experience I ever had at ur hotel.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

well located

Customer review rating 4.6/5

Cheng P. Friends - 02/07/2020 Confirmed reviews ALL

good service

尊敬的宾客： 感谢惠赐有关下榻无锡新湖铂尔曼酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的反馈与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地期待您和您朋友的再次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

good stay

Customer review rating 4.6/5

Jacky Z. Business - 08/06/2020 Confirmed reviews ALL

wonderful

尊敬的宾客： 感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。非常高兴能听到您对我们的肯定。 我会将您的反馈与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地期待您的下一次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

good

Customer review rating 4.6/5

Alice G. Solo - 05/02/2020 Confirmed reviews ALL

leesa elva Very good

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Best experience ever

Customer review rating 4.6/5

D. M. Business - 22/01/2020 Confirmed reviews ALL

The whole staff and specially on the reception miss clover is most cooperative and best behaviour girl. We would specially recommend the hotel for every stay in wuxi location is excellent view is ultimate staff is good all the thing to feel like home are at hotel.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Great service

Customer review rating 4.6/5

Amanda L. Business - 03/01/2020 Confirmed reviews ALL

Great service and warmly arrangement

尊敬的顾客： 感谢惠赐有关下榻 Pullman Wuxi New Lake 的宝贵意见。听到您对我们酒店的肯定，十分开心，我们也很荣幸能伴您度过愉悦的出差旅途。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。接下来，我们将继续努力，全力打造更愉悦、温馨的入住及服务体验。 再次感谢您与我们分享您的体验，我们真诚地期待您的下一次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Overall Great Services and Experience

Customer review rating 4.6/5

Michael L. Families - 23/12/2019 Confirmed reviews ALL

The room and services provided was great... Breakfast and the evening services provided at the Executive Lounge was great too!

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to you and your family's next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Nice

Customer review rating 4.6/5

Wh Friends - 03/12/2019 Confirmed reviews ALL

Nice stay

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

good service , satisfied hotel facilities, Breakfast and Japanese restaurant food not good

Customer review rating 4.6/5

F. H. C. Solo - 02/12/2019 Confirmed reviews ALL

All feel good except restaurant

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. In future, we will keep on working hard to deliver more enjoyable and delicious dining experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Excellent

Customer review rating 4.6/5

Chrisw Business - 02/12/2019 Confirmed reviews ALL

I've stayed at this hotel a number of times and it is always good but this time I got the nicest room I've ever had on 27F. Highly recommended.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs. In future, we will keep on working hard to deliver more professional and enjoyable member experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

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