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Pullman Wuxi New Lake Hotel

Customer review rating 4.5/5 2,474 reviews
Pullman Wuxi New Lake
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+ 18 Services
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Hotel extras

  • Pullman Wuxi New Lake provides different kinds of food.

  • Shanghai is only 45 minutes from Pullman Wuxi New Lake by train

  • Web corner and free WIFI thoughout the hotel

  • Free covered car park facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4 PMPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Pullman Wuxi New Lake

No 30 Hefeng Road
Xinwu District
214135
wuxi
china

Tel: +8651085308888

Fax: (+86)51081169999

Contact email

Check-in from 14h00

Check out up to 12h00

  • CENTRAL BUS STATION :   LINE 788 ND COMMUNICATION CENTER

  • By plane

    WUXI INTL AIRPORT At 6km / 3.73 miles

  • By train

    WUXI TRAIN STATION At 5km / 3.11 miles

GPS :31.490813, 120.3631

Our accommodations

Superior Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 42m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar
Accessible room

Superior Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 42m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

Deluxe Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 55m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Executive Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 42m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Executive Room Twin Beds

  • Max. number of persons: 3
  • Area: From 42m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Superior Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 85m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Deluxe Suite 1 King Bed

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Our restaurants and bars

LA CUISINE

Type of cuisine: International

La Cuisine offers all day dining in a refined setting. It features a comprehensive East meets West a la carte menu showcasing our open kitchen and an international buffet. The main highlights are seafood grilled items Asian cuisine and deserts.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHINOIS CHINESE RESTAURANT

Type of cuisine: Regional

Our seasonal menu prepared with the finest ingredients and dishes of Jiangsu province and Cantonese cuisine in a contemporary décor including 23 private rooms and one dining hall.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BANZAI

Type of cuisine: Japanese

The styled on a Japanese Teppanyaki and fusion Japanese food will be the hotels signature restaurant.The A La Carter provides a unique dining experience offering a mixture of Japan and Asian style meats and seafood dishes.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AQUA LOUNGE

Photo non contractuelle / Strictly non binding

Aque provide high-tea in a beautiful and quiet ebvironment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,069 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 720 people

Find out more

Our guest reviews for
Pullman Wuxi New Lake

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,474 reviews

tripadvisor

TripAdvisor Rating 4.5/5

296 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good

Customer review rating 4.5/5

Alice G. Solo - 05/02/2020 Confirmed reviews ALL

leesa elva Very good

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Best experience ever

Customer review rating 4.5/5

D. M. Business - 22/01/2020 Confirmed reviews ALL

The whole staff and specially on the reception miss clover is most cooperative and best behaviour girl. We would specially recommend the hotel for every stay in wuxi location is excellent view is ultimate staff is good all the thing to feel like home are at hotel.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Great service

Customer review rating 4.5/5

Amanda L. Business - 03/01/2020 Confirmed reviews ALL

Great service and warmly arrangement

尊敬的顾客： 感谢惠赐有关下榻 Pullman Wuxi New Lake 的宝贵意见。听到您对我们酒店的肯定，十分开心，我们也很荣幸能伴您度过愉悦的出差旅途。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。接下来，我们将继续努力，全力打造更愉悦、温馨的入住及服务体验。 再次感谢您与我们分享您的体验，我们真诚地期待您的下一次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Overall Great Services and Experience

Customer review rating 4.5/5

Michael L. Families - 23/12/2019 Confirmed reviews ALL

The room and services provided was great... Breakfast and the evening services provided at the Executive Lounge was great too!

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to you and your family's next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Nice

Customer review rating 4.5/5

Wh Friends - 03/12/2019 Confirmed reviews ALL

Nice stay

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

good service , satisfied hotel facilities, Breakfast and Japanese restaurant food not good

Customer review rating 4.5/5

F. H. C. Solo - 02/12/2019 Confirmed reviews ALL

All feel good except restaurant

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. In future, we will keep on working hard to deliver more enjoyable and delicious dining experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Excellent

Customer review rating 4.5/5

Chrisw Business - 02/12/2019 Confirmed reviews ALL

I've stayed at this hotel a number of times and it is always good but this time I got the nicest room I've ever had on 27F. Highly recommended.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs. In future, we will keep on working hard to deliver more professional and enjoyable member experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Great Hotel with friendly Staffs

Customer review rating 4.5/5

Yinhao Friends - 17/11/2019 Confirmed reviews ALL

Did feel quite far from the CBD. but hotel is bright and big. The room is quite nice, plenty of space and cleaning, wish to stay longer. the reception staff are very nice and especially Rebecca not just help with solve the problem with my Accor Membership balance and also give a guide tour instruction of the local sightseen.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to you and your friends' next coming. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Pleasant short trip holiday

Customer review rating 4.5/5

Alice Friends - 16/11/2019 Confirmed reviews ALL

My room been upgraded thanks to the Silver status I'm with Accor. An enjoyable trip with my friends. Choose the hotel by reading thru all the feedback and made my decision since me too also first time staying in Wuxi. Never regrets choosing it, as everything makes perfectly well.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs. In future, we will keep on working hard to deliver more comfortable and enjoyable member experience. Thank you again for sharing your experience, and we sincerely look forward to you and your friends' next coming. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Very good Hotel

Customer review rating 4.5/5

Jewon S. Business - 10/11/2019 Confirmed reviews ALL

I'm so good to stay at the hotel. Very clean room, quite very silence and very kind

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel, and it is our great honor to accompany you a nice business trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Good experience

Customer review rating 4.5/5

Zhiwei C. Business - 06/11/2019 Confirmed reviews ALL

All are good

尊敬的顾客： 听到您对我们酒店的肯定，十分开心，我们也很荣幸能伴您度过愉悦的出差旅途。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。接下来，我们将继续努力，全力打造更愉悦、温馨的入住及服务体验。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Easy

Customer review rating 4.5/5

Anonymous Business - 04/11/2019 Confirmed reviews ALL

Your reception Candy did very well. Thanks.

尊敬的顾客： 听到您对我们酒店及员工服务的肯定，十分开心。我们也很荣幸能伴您度过愉悦的出差旅途。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。接下来，我们将继续努力，全力打造更愉悦、温馨的入住及服务体验。 再次感谢您与我们分享您的体验，我们真诚地期待您的下一次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Disappointment

Customer review rating 4.5/5

Alper Business - 27/10/2019 Confirmed reviews ALL

In last day, the receptionist said that " we cant change your money from dollars to rmb. We have limited only 500 dollars per a day" so we had a diffucult day. In the future I dont prefer Pullman hotel.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding to currency exchange, according to bank requirement, hotel only can exchange 500 dollars into RMB per day. Sorry for caused inconvenience for you. In future, we will try our best to deliver more comfortable and enjoyable stay and service experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

An oasis of quality and good service

Customer review rating 4.5/5

Rocky Business - 26/10/2019 Confirmed reviews ALL

Arrived late, well cared for by available staff. Had some items I needed help with and the staff went out of their way to help.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Very friendly and comfortable

Customer review rating 4.5/5

Dr. M. B. Business - 19/10/2019 Confirmed reviews ALL

I arrived late night, but very friendly already at check in. Then nice white wine at aqua bar. Breakfast was a amazing experience.

Dear guest, Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Great experience

Customer review rating 4.5/5

Davis Business - 14/10/2019 Confirmed reviews ALL

.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon us, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will keep on working hard to deliver more comfortable and enjoyable member experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

prefect

Customer review rating 4.5/5

朱. Solo - 13/10/2019 Confirmed reviews ALL

I lived comfortably.

尊敬的顾客： 感谢惠赐有关下榻 Pullman Wuxi New Lake 的宝贵意见。听到您对我们酒店的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。接下来，我们将继续努力，全力打造更愉悦、温馨的入住及服务体验。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

WOW

Customer review rating 4.5/5

First S. H. Business - 21/09/2019 Confirmed reviews ALL

What a beautiful h.. The room was spacious and my brief stay was very comfortable. I have stayed at another h. in Wuxi many time before, but I will make the Pullman my favorite in the future.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our h., and it is our great honor to accompany you a nice business trip. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Clean & Amenity

Customer review rating 4.5/5

Kang H. C. Business - 13/09/2019 Confirmed reviews ALL

Clean & Amenity

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel, and it is our great honor to accompany you a nice business trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

nice hotel with excellent Gym

Customer review rating 4.5/5

Z. D. Business - 12/09/2019 Confirmed reviews ALL

Nice hotel but a little bit far away from downtown good Gym and nice people who service there Dinner is good and fresh beautiful lake nearby

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service. Hotel is located in Winxu District, surrounding environment still needs further development. For any caused inconvenience, please kindly have my sincerest apology. In future, we will keep on working hard to deliver more enjoyable and comfortable stay experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake
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