Pullman Wuxi New Lake Hotel

Could not find the app to book the room so I just called one of your employees Elva who works in the new leak hotel. She was on vacation when I reached out to her but she followed it up quickly once back to work very professionally. She knows my stay hahbits with no second question and set it up for me very nicely. Thanks again Elva and thanks Pullman to have this employee. Cheers

I booked a big bed room right before heading to Wuxi site. When I checked in, there was no available big bed room, the reception Leesa Li, who treated me very well and helped me to upgrade to next level in 10mins, I'm quite impressive by her professional way to handle the situation. The room was very nice and has awesome view. I had a great experience in the hotel. Thank you.

comfort and clean

The hotel is at walk distance to National software park. I usually stay in Wuxi at least a week every month on business purpose, it seems to me there isn't much alternatives of lodging nearby. I enjoyed the stay experience staying in Pullman, especially quick check-in and check-out.

Clean and sweet

Reject my booking, don’t seek any opportunity to solve my problem. I felt very few consideration from your staff during service to me.

Great experience, Mike at the front desk provided quick and friendly service.

I chose this hotel in New District as I usually go to French hotel chain in China when traveling. It is located in New District. Monica Quan And Mike did all their best effort to give me a very good experience. The room was large and quiet. The lounge is located on 27th floor and the view on Wuxi new district is nice. The breakfast was rich and I had the opportunity to test French baguette that was delicious.

warm greetings from front desk, quite and cozy room, good location.

Highly recommended. Staff were friendly and helpful. Kudos to Emily (front desk), Tina and Emma (Chinese restaurant). Make me feel better than home. Please... Keep up the good job! Hope to make another stay again soon!

Second time to this hotel and still incredible. I got upgrade to executive room which the room is big and modern. Breakfast is good. Only location is not in central wuxi but in new development area. Overall still best hotel in wuxi

Room is huge, clean and quite comfortable. But, the buffet dinner(at second floor) is the most lousy taste food, drinks are really......... I stayed many 5 stars hotel before and have dinner(either buffet or etc), but, never have this kind of lousy food before. Seafood not fresh, just few varieties, taste tremendous bad. Anywhere, the waiter service is good. Better improve the food or else please do not open the restaurant(will affect Pullman goodwill/brandname). Morning breafast also, can be said middle lower standard. Hope the management can take my advice.

Hotel staff was very friendly and thoughtful, especially house keeping found my wife earring and inform us. Room very big and tidy. Hotel location bit further from city but near to new train station. Overall is good for stay. Worth it if you really need privacy.

The hotel is good overall, comfortable beds, clean room and good breakfast. There's a nice pool and a gym, but we didn't use it as it was full of kids. The location of the hotel though is a bit far from everything. There's a bus stop nearby with buses servicing the closest metro station and the city, but not so helpful if you don't read Chinese. I may come back again when this area is more developed in the future!

This is a great hotel, but it needs some polish with the staff. The executive lounge is over run in the evening with huge families. And the staff seems aloof to a high level of service I would expect at Pullman. If I was back in Wuxi, it would be a hard decision to stay here again.