Pullman Wuxi New Lake Hotel

Customer review rating (ALL Rating) 4.6/5 3,494 reviews

ALLSAFE approved hotel

Information message

Pullman Wuxi New Lake
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+ 18 Services

Hotel extras

  • 3 kilometers away from Wuxi New District High-speed Railway Station

  • 10 minutes drive from Shuofang International Airport

  • 45 minutes from Shanghai by High-speed Railway

  • Web corner and free WIFI thoughout the hotel

  • Free covered car park facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Wuxi New Lake

No 30 Hefeng Road
Xinwu District
214135 wuxi
china

Fax: (+86)51081169999

Check-in from 14h00

Check out up to 12h00

  • CENTRAL BUS STATION:  LINE 788 ND COMMUNICATION CENTER

  • By plane

    WUXI INTL AIRPORT At 6km / 3.73 miles

  • By train

    WUXI TRAIN STATION At 5km / 3.11 miles

GPS:31.490813, 120.3631

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,069

  • Maximum capacity: 1200 people

  • Maximum banquet capacity: 720 people

Find out more

Our guest reviews for
Pullman Wuxi New Lake

100% genuine reviews from our guests

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ALL Rating 4.6/5

3,494 reviews

TripAdvisor Rating 4.5/5

303 reviews

Good stay for long business strip

Customer review rating 5.0/5

Kevin Business - 20/11/2021 Confirmed reviews ALL

Had an excellent time at the Pullman Wuxi New Lake. Mike and the other staff were very amicable and professional, looking after me during my long stay. Overall, good facilities, nice room, good breakfast buffet and gym facilities. Will definitely come again!

Dear Kevin guillaume yi J., We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andy Yu Resident Manager Pullman Wuxi New Lake

Good stay for long business strip

TripAdvisor rating 5.0/5

kgyjin Business - 19/11/2021 TripAdvisor review

Had an excellent time at the Pullman Wuxi New Lake. Mike and the other staff were very amicable and professional, looking after me during my long stay. Overall, good facilities, nice room, good breakfast buffet and gym facilities. Will definitely come again!

Good Stay

Customer review rating 5.0/5

B. S. Families - 18/10/2021 Confirmed reviews ALL

I personally appreciated Mike, Candy(unfortunately she resigned her job)Pullman management with warm hospitality during my staying with my family in Pullman. I have been stayed in Pullman since 2019 for my biz travel for may project in Schneider Wuxi Plant. It is unforgotten memory and experience with XinHu New Lake Pull hotel. The management and Mike treat me as friend. I will continue to stay in Pullman for next project. thanks Pullman and especially thanks my friend, Mike

room upgrade

TripAdvisor rating 4.0/5

bertoh852 Business - 04/08/2021 TripAdvisor review

every service could satisfy my inquiry and needs. the good service included room upgrade and use of the club lounge. breakfast menu was also quite good to enjoy each meal. every staff at the hotel was very kind too.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andy Yu Resident Manager Pullman Wuxi New Lake

Good location and friendly staff

Customer review rating 5.0/5

Haosi Z. Business - 03/08/2021 Confirmed reviews ALL

I was on a business trip and Pullman is only 15 mins away from most of the high-tech companies in Wuxi. The hotel staff is very friendly and Elva at the front desk is one of them that make me feel very welcomed. I am a platinum member so when I walked into my room, fruits and desserts were already on the desk. 10/10

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andy YU Resident Manager Pullman Wuxi New Lake

Good stay

Customer review rating 4.5/5

Haizhou D. Families - 16/06/2021 Confirmed reviews ALL

quiet environment and close to the shopping mall.

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的反馈与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地期待您和您家人的再次光临。 谨启 于安 驻店经理 无锡新湖铂尔曼大酒店

good stay

Customer review rating 4.5/5

Tong S. Business - 06/06/2021 Confirmed reviews ALL

Mike is doing good job.

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的表扬传递给我们的心艺家。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地期待您的再次光临。 谨启 于安 驻店经理 无锡新湖铂尔曼大酒店

Friendly staff and good breakfast

Customer review rating 4.0/5

Haosi Z. Business - 29/05/2021 Confirmed reviews ALL

Hotel frontdesk manager Candy is very helpful. Complimentary breakfast is great and offers great variety of food options. I highly recommend Pullman Wuxi.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andy YU Resident Manager Pullman Wuxi New Lake

Good Stay

Customer review rating 5.0/5

Charlie L. Business - 24/05/2021 Confirmed reviews ALL

Could not find the app to book the room so I just called one of your employees Elva who works in the new leak hotel. She was on vacation when I reached out to her but she followed it up quickly once back to work very professionally. She knows my stay hahbits with no second question and set it up for me very nicely. Thanks again Elva and thanks Pullman to have this employee. Cheers

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andy YU Resident Manager Pullman Wuxi New Lake

Good stay

Customer review rating 5.0/5

Yi L. Business - 20/05/2021 Confirmed reviews ALL

I booked a big bed room right before heading to Wuxi site. When I checked in, there was no available big bed room, the reception Leesa Li, who treated me very well and helped me to upgrade to next level in 10mins, I'm quite impressive by her professional way to handle the situation. The room was very nice and has awesome view. I had a great experience in the hotel. Thank you.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andy YU Resident Manager Pullman Wux New Lake

Good stay

Customer review rating 5.0/5

Dingsong Z. Business - 18/05/2021 Confirmed reviews ALL

comfort and clean

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andy YU Resident Manager Pullman Wuxi New Lake

Really enjoy the stay

Customer review rating 5.0/5

Zilit Business - 17/05/2021 Confirmed reviews ALL

The hotel is at walk distance to National software park. I usually stay in Wuxi at least a week every month on business purpose, it seems to me there isn't much alternatives of lodging nearby. I enjoyed the stay experience staying in Pullman, especially quick check-in and check-out.

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼酒店的宝贵意见。听到您对我们工作的肯定,十分开心,也非常感谢您对我们的大力支持。 我会将您的反馈与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地期待您的再次光临。 谨启 于安 驻店经理 无锡新湖铂尔曼大酒店

Good stay

Customer review rating 5.0/5

Z. Business - 09/05/2021 Confirmed reviews ALL

Clean and sweet

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼酒店的宝贵意见。听到您对我们工作的肯定,十分开心,也非常荣幸能伴您度过愉悦的出差旅途。 我会将您的反馈与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地期待您的再次光临。 谨启 于安 驻店经理 无锡新湖铂尔曼大酒店

Good homely hotel

TripAdvisor rating 5.0/5

Khianseng Business - 26/08/2018 TripAdvisor review

Highly recommended. Staff were friendly and helpful. Kudos to Emily (front desk), Tina and Emma (Chinese restaurant). Make me feel better than home. Please... Keep up the good job! Hope to make another stay again soon!

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Best Hotel in Wuxi

TripAdvisor rating 5.0/5

Stanuraharjo Business - 26/11/2016 TripAdvisor review

Second time to this hotel and still incredible. I got upgrade to executive room which the room is big and modern. Breakfast is good. Only location is not in central wuxi but in new development area. Overall still best hotel in wuxi

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for choosing us again, and it is our great honor to have your recognition upon us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Comment on staying in Pullman Wuxi

TripAdvisor rating 3.0/5

goldeneric8 Family - 26/07/2016 TripAdvisor review

Room is huge, clean and quite comfortable. But, the buffet dinner(at second floor) is the most lousy taste food, drinks are really......... I stayed many 5 stars hotel before and have dinner(either buffet or etc), but, never have this kind of lousy food before. Seafood not fresh, just few varieties, taste tremendous bad. Anywhere, the waiter service is good. Better improve the food or else please do not open the restaurant(will affect Pullman goodwill/brandname). Morning breafast also, can be said middle lower standard. Hope the management can take my advice.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. First of all, appreciate a lot for your recognition upon our hotel facility and staff service. Meanwhile, I am sorry that your experience of F&B did not meet your expectations yet, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are working harder to deliver more delicious and more enjoyable dining experience. We appreciate your sharing your concerns, and we sincerely look forward to your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

pleasent places for relax

TripAdvisor rating 4.0/5

TjengLiang Family - 01/07/2016 TripAdvisor review

Hotel staff was very friendly and thoughtful, especially house keeping found my wife earring and inform us. Room very big and tidy. Hotel location bit further from city but near to new train station. Overall is good for stay. Worth it if you really need privacy.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake, it is such great honor for us to accompany you and your family a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Hotel is good but not the location

TripAdvisor rating 4.0/5

hlc1982 Couples - 14/06/2016 TripAdvisor review

The hotel is good overall, comfortable beds, clean room and good breakfast. There's a nice pool and a gym, but we didn't use it as it was full of kids. The location of the hotel though is a bit far from everything. There's a bus stop nearby with buses servicing the closest metro station and the city, but not so helpful if you don't read Chinese. I may come back again when this area is more developed in the future!

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your recognition upon our hotel, and it is always a pleasure to receive positive feedback. Hotel is located in Wuxi New District, with quiet environment and convenient traffic. However, the surrounding area is indeed not fully developed. For any caused inconvenience, please have my sincerest apologize. Thank you again for sharing your experience, and we sincerely look forward your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Great hotel, ok location

TripAdvisor rating 4.0/5

stephenpysc Friends getaway - 05/05/2016 TripAdvisor review

This is a great hotel, but it needs some polish with the staff. The executive lounge is over run in the evening with huge families. And the staff seems aloof to a high level of service I would expect at Pullman. If I was back in Wuxi, it would be a hard decision to stay here again.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. First of all, thank you so much for your kind recognition upon our hotel. Meanwhile, I am quite sorry that your experience in our staff service and Executive Lounge did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have shared your comment with relative department, and we are now strengthening training to our staffs, trying best to deliver more professional and comfortable stay experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Good Value

TripAdvisor rating 4.0/5

Gemhunter2000 Business - 28/05/2015 TripAdvisor review

Revisit to the hotel proved to be worth the while. Lots of improvement from staff to quality of service. Food served In the Chinese restaurant had made a step forward although there wasn't any change in the menu. Congratulation to the chef for the choice of material and cooking skill. Room is ambient as usual and housekeeping standard is maintained at a very efficient level.

Dear Gemhunter, We very much appreciate your comments regarding your stay at Pullman Wuxi New Lake. Thank you so much for your recognizing our improvement and for your great support to choose to repeat stay in our hotel. It is such a pleasure to receive positive feedback. I will share your comments with our team and I am sure this will be great encouragement for all of us. Please be kindly aware that we are already working on new Chinese Restaurant menu and it will come out very soon. Also we will continue to work on improving our service quality and trying best to deliver better experience to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

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