Pullman Wuxi New Lake

Customer review rating (ALL Rating) 4.6/5 214 reviews

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Description

Hotel extras

  • 3 kilometers away from Wuxi New District High-speed Railway Station

  • 10 minutes drive from Shuofang International Airport

  • 45 minutes from Shanghai by High-speed Railway

  • Web corner and free WIFI thoughout the hotel

  • Free covered car park facilities

Our accommodation(s)

Hotel location

Pullman Wuxi New Lake

No 30 Hefeng Road, Xinwu District
214135 WUXI
China

GPS:31.490813, 120.3631

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  214 reviews

TripAdvisor Rating  4.5/5  558 reviews

Exceptional Services

TripAdvisor rating 5.0/5

bebemoon Business - TripAdvisor review

I had a wonderful stay at this hotel. The hotel is clean, and the services provided are top-notch. The staff is very attentive, and Michael, in particular, was exceptionally polite and helpful. He even went out of his way to assist me with mailing a postcard, which was beyond his duties. The level of service of the hotel exceeded my expectations. I highly recommend this hotel to anyone looking for a comfortable stay with excellent service

Stay was good, room was great but connectivity of Wifi was below standards

Customer review rating 3.5/5

Peter Business - Confirmed reviews ALL

I reallly like the location of the hotel when I need to be in Wuxi for business but my overall experience this time was completely taken over by a not working Wifi. I really do not want to go downstairs every 3 days with my devices so the desk personnel can give in a Wifi code after they give in their phone number(international number is not working) I will not come back to this hotel when I need to be in Wuxi, for me connectivity is one of the most important things when being abroad

Dear Peter V., Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andy Yu Hotel Manager Pullman Wuxi New Lake

David Service was very good

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

David service was very good.Let me have a pleasant living experience

GOOD SERVICES

Customer review rating 5.0/5

阴. Business - Confirmed reviews ALL

感谢前台MIKE的帮助 SO NICE

Dear Jia Le Y., We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andy Yu Hotel Manager Pullman Wuxi New Lake

Good stay

Customer review rating 4.5/5

Mongkhe Business - Confirmed reviews ALL

Delicious breakfast and good scenery outside the window

Dear Qiang M., We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andy Yu Hotel Manager Pullman Wuxi New Lake

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Other web-users rate our hotel

  • 415 reviews 8.5/10 Location
  • 703 reviews 8.3/10 Room
  • 1,210 reviews 9.2/10 Service
  • 11 reviews 2.8/10 WiFi
  • 292 reviews 8.8/10 Cleanliness
  • 283 reviews 8.6/10 Breakfast

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