Rixos Obhur Jeddah Resort & Villas 5 stars

Customer review rating (ALL Rating) 4.5/5 493 reviews

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Abdullah Al Faisal Street, Abhur Ash Shamaliyah District, 23817 Jeddah, 23817 JEDDAH, Saudi Arabia

Description

Our accommodation(s)

Hotel location

Rixos Obhur Jeddah Resort & Villas

Abdullah Al Faisal Street, Abhur Ash Shamaliyah District, 23817 Jeddah
23817 JEDDAH
Saudi Arabia

GPS:21.7595, 39.12661

Telephone
Fax +966 12 656 2101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  493 reviews

Customer review rating 5.0/5

A. A. Families - Confirmed reviews ALL

We had a wonderful stay at this fantastic property! The experience was truly enjoyable, and we highly recommend it to everyone looking for a great getaway.

Dear A., Thank you for sharing your positive experience at our resort. We are delighted to hear that you had a comfortable stay and enjoyed your time with us. Your recommendation means a lot to our team and motivates us to continue providing exceptional service. Best regards, Rixos Obhur Jeddah Resort & Villas

Customer review rating 4.0/5

Simon C. Couples - Confirmed reviews ALL

Excellent food, terrific staff, lovely hotel. Only minor downside is room could have been a bit cleaner.

Dear Simon c., Thank you for your kind words regarding our staff and food offerings. We appreciate your feedback about the room cleanliness and will take this matter seriously by forwarding it to our management department. Best regards, Rixos Obhur Jeddah Resort & Villas

Customer review rating 4.5/5

Fatima A. Couples - Confirmed reviews ALL

I am writing to share my feedback regarding our recent staycation at Rixos, which I visited with my husband to unwind and relax. Overall, our experience was very pleasant. We truly appreciated the welcoming ambience, high standards of cleanliness, quality of food, and the professionalism of most of your staff. These are the reasons why we chose to return to your hotel for a second visit. However, I would like to respectfully bring to your attention a few concerns and suggestions that, if addressed, could further enhance the guest experience. During one of our meals, I politely asked one of the chefs if spaghetti was available. The response I received was delivered in an impolite and dismissive manner, stating that spaghetti was not available and that I should eat what was already being served. This interaction made me feel disheartened. Later during dinner, another chef kindly prepared and personally served spaghetti to me, which I truly appreciated and which reflected the excellent service standards that Rixos is known for. The following morning, a similar situation occurred at the egg station. My husband asked for a Spanish omelette. The chef mentioned that he did not know how to prepare it and did not attempt to ask or clarify. Shortly after, I had a similar experience where I was informed in an authoritative tone that an item was not available, ending with “take your egg here.” While I understand that not all requests can be accommodated, the manner of communication plays a significant role in how guests perceive service. I would also like to suggest the importance of visible name tags for all staff. This would be beneficial both for guests and for the team, as it allows excellent service to be properly recognized and ensures that feedback is addressed fairly and specifically rather than in a general manner. Additionally, I would like to offer a suggestion regarding the pool facilities. It would be greatly appreciated if an indoor pool could be considered. As the outdoor pool opens at 10:00 a.m., the weather can already be quite hot at that time, which may limit comfort and usage for some guests. An indoor pool would provide a more comfortable option, especially during warmer hours, and would further enhance the overall staycation experience. I am sharing this feedback because this was my second stay at your hotel, and I genuinely value Rixos as a brand. My intention is not to complain, but to help ensure that all guests—regardless of nationality—are treated equally, respectfully, and with the same standard of hospitality. Above all, guests should be regarded simply as customers deserving of courtesy, comfort, and fairness. I hope this feedback will be received constructively and used to further strengthen the already excellent service standards of your hotel. Despite these concerns, we still appreciate many aspects of our stay and look forward to improved experiences in the future. Thank you very much for your time and attention.

Dear Fatima A., Thank you for taking the time to share your detailed feedback regarding your recent stay at Rixos Obhur Jeddah Resort & Villas. We are delighted to hear that you enjoyed the welcoming atmosphere, cleanliness, and quality of food, as well as the professionalism demonstrated by our staff during your visit. I sincerely apologize for the experiences you encountered with our culinary team. Your comments regarding the manner of communication are valuable, and I assure you that we are committed to fostering an environment where every guest receives respectful and attentive service. Your suggestion for visible name tags for our staff is appreciated and will be considered as we strive to enhance our service standards. Additionally, I thank you for your recommendation regarding the pool facilities. We continually seek ways to improve our offerings, and your input is invaluable in this regard. We appreciate your loyalty to our brand and your constructive suggestions. We look forward to welcoming you back in the future. Best regards, Rixos Obhur Jeddah Resort & Villas

Customer review rating 4.5/5

Asima R. Couples - Confirmed reviews ALL

I hope this email finds you well. I wanted to take a moment to express my sincere appreciation for the exceptional service provided by several of your wonderful staff members during my recent stay. Their kindness, professionalism, and genuine helpfulness truly made my experience special and highlighted what makes your hotel stand out. • Jessica (Spa): She was incredibly helpful in assisting me with unlocking my locker quickly and efficiently. She also double-checked ownership in a subtle, respectful way—perfectly handled and much appreciated. • Yusuf (Co-Chef): Extremely helpful and polite. When I asked for sourdough bread and he wasn’t entirely sure of availability, he kindly checked and then cut some fresh pieces for me. He even prepared avocado beautifully. A young, lovely chap—easy to talk to, knowledgeable, and genuinely an asset to the hotel. It’s refreshing to interact with someone so engaging during service. • Omar Morgan (Spa): Very welcoming and patient. He guided me through the entire spa process, including the sometimes glitchy lockers (walking me through entering my own PIN precisely). Even on my second visit, he escorted me again and ensured everything worked smoothly and I felt comfortable. Wonderful conversations too—he’s truly an asset. • Mahmoud Kushshaev (Orient Restaurant): A fantastic waiter who explained everything clearly and precisely, making dishes sound delicious while carefully considering our allergens (noted from the morning). He communicated options thoughtfully, gave us space when needed, yet checked in to ensure we were happy. A wonderful young professional. • Ubaid (Housekeeping): Excellent and efficient. He kept everything spotlessly clean, always polite, opened doors without expecting thanks, and respected privacy by keeping his eyes lowered. A truly wonderful and dedicated team member. • Eastone (Front Desk): Very helpful and patient young man who assisted with our luggage, waited smiling at the door, helped load the car securely, and stored items safely in the security room. Lovely conversation, always smiling and happy—such positive energy. Your team’s warmth and attentiveness turned a good stay into an outstanding one. Please pass on my thanks to these individuals—they are real assets and a credit to Rixos Obhur Hotel. It was also nice to see no alcohol being served as well as the on-site prayer room. As a travel agent with a network of 1500+ agents and many clients I have no hesitation and already have, recommended the Rixos Obhur resort as the number one hotel and resort to stay in Jeddah. Wishing you continued success. Best regards, Asima R.

Dear Asima R., Thank you for taking the time to share your detailed feedback regarding your recent stay at Rixos Obhur Jeddah Resort & Villas. We are delighted to hear that our team members, including Jessica, Yusuf, Omar, Mahmoud, Ubaid, and Eastone, contributed significantly to your experience with their exceptional service. Your recognition of their professionalism and attentiveness is truly appreciated and will be shared with them. We are also pleased that you enjoyed our alcohol-free environment and the presence of an on-site prayer room, which reflects our commitment to providing a serene and respectful atmosphere for all our guests. Your endorsement as a travel agent and recommendation to your network is invaluable to us, and we are grateful for your support. Thank you once again for your kind words. We hope to welcome you back to Rixos Obhur Jeddah Resort & Villas in the future. Best regards, Rixos Obhur Jeddah Resort & Villas

Customer review rating 5.0/5

Turki A. Families - Confirmed reviews ALL

Kids club team is fabulous

Dear Turki A., Thank you for your kind words regarding your experience at our resort. We are thrilled to hear that you enjoyed the services provided by our Kids Club team. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Rixos Obhur Jeddah Resort & Villas

Other web-users rate our hotel

  • 134 reviews 9.2/10 Location
  • 275 reviews 8.5/10 Room
  • 1,596 reviews 9.4/10 Service
  • 511 reviews 9.1/10 Food
  • 362 reviews 9.6/10 Vibe
  • 199 reviews 8.2/10 Cleanliness
  • 158 reviews 7.8/10 Amenities
  • 126 reviews 8.3/10 Pool

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