Rixos Obhur Jeddah Resort & Villas 5 stars

Customer review rating (ALL Rating) 4.5/5 319 reviews

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Abdullah Al Faisal Street, Abhur Ash Shamaliyah District, 23817 Jeddah, 23817 JEDDAH, Saudi Arabia

Description

Our accommodation(s)

Hotel location

Rixos Obhur Jeddah Resort & Villas

Abdullah Al Faisal Street, Abhur Ash Shamaliyah District, 23817 Jeddah
23817 JEDDAH
Saudi Arabia

GPS:21.7595, 39.12661

Telephone
Fax +966 12 656 2101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  319 reviews

Customer review rating 4.0/5

Alaa Y. Families - Confirmed reviews ALL

Not bad starting with miss Waad she helped me too much But no full time kids playground made it dificult

Dear Alaa Y., Thank you for your kind words regarding Miss Waad's assistance during your stay. We appreciate your feedback about the children's playground and understand how important it is for families. Your insights are valued as we continue to enhance our offerings. Best regards, Rixos Obhur Jeddah Resort & Villas

Customer review rating 5.0/5

Otabek K. Families - Confirmed reviews ALL

Very nice hotel

Customer review rating 5.0/5

Faisal S. Families - Confirmed reviews ALL

Amazing experience !

Dear Faisal S., Thank you for sharing your positive experience with us. We are delighted to hear that you had a lot of fun during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another amazing experience. Best regards, Rixos Obhur Jeddah Resort & Villas

Customer review rating 3.0/5

Hana G. Families - Confirmed reviews ALL

We stayed for two nights at the hotel, and I had several issues during my stay. First, I booked a poolside room, but the room was not actually by the pool as advertised. I also faced problems with room organization and housekeeping; even after requesting service multiple times, no one showed up. I requested an extra bed and water, but nothing was provided, and I had to order water from outside the hotel. Any request we made took more than five hours to be delivered. Additionally, the water irrigation sprinklers near the stairs are quite dangerous for children and the elderly, as the water collects on the steps and creates a slipping hazard. Overall, the Kids Club was the best part of the stay for me.

Dear Hana G., Thank you for sharing your feedback regarding your recent stay at Rixos Obhur Jeddah Resort & Villas. I am pleased to hear that you enjoyed the Kids Club, which is designed to provide a welcoming and entertaining environment for our younger guests. However, I regret to learn about the challenges you encountered during your visit. I understand your disappointment regarding the location of your room and the delays in room service and housekeeping. We strive to provide timely and effective service, and your experience does not reflect our usual standards. I appreciate your comments about the water irrigation system; safety is our priority, and I will ensure your concerns are reviewed by our maintenance team. Your feedback is invaluable to us as we continuously work to improve our services. I hope you will consider staying with us again in the future to experience the full potential of our offerings. Best regards, Rixos Obhur Jeddah Resort & Villas

Customer review rating 2.0/5

Abdelaziz A. Friends - Confirmed reviews ALL

I checked in at Rixos with high expectations, as always. Unfortunately, from the moment we entered the villa, the experience fell short. The main hall bathroom was not functional, and one of the rooms had an unpleasant smell coming from the carpet. We requested maintenance and housekeeping to address these issues, and despite multiple calls and follow-ups, only the bathroom was fixed while the carpet odor remained unresolved. We also asked to change the villa, but our request like many others was ignored. To be fair, Ms. Lujain Abdullah was the only staff member who made us feel like valued guests. She demonstrated professionalism, followed up on our concerns, and ensured maintenance was sent the next day. Her efforts were the only positive aspect of our stay. Additionally, even the buffet food was cold the following day, which added to the disappointment. This is not the Rixos experience I know. Having stayed at several Rixos resorts abroad, I did not expect such a poor level of service.

Dear Mr. A., Thank you for sharing your experience regarding your recent stay at Rixos Obhur Jeddah Resort & Villas. I sincerely apologize that your visit did not meet the high standards that we strive to uphold. I regret to hear about the issues with the bathroom and the unpleasant odor in your room. While I am pleased to know that our staff member, Ms. Lujain Abdullah, provided commendable service, it is unfortunate that other aspects of your stay did not reflect this level of care. I acknowledge your feedback regarding the maintenance delays and the temperature of the buffet food, which are not indicative of our usual service excellence. Your comments will be communicated to the appropriate departments to ensure that we continue to improve and provide a better experience for our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more satisfactory stay. Best regards, Rixos Obhur Jeddah Resort & Villas

Other web-users rate our hotel

  • 93 reviews 9.7/10 Location
  • 183 reviews 8.8/10 Room
  • 1,167 reviews 9.6/10 Service
  • 380 reviews 9.1/10 Food
  • 289 reviews 9.7/10 Vibe
  • 131 reviews 8.5/10 Cleanliness
  • 115 reviews 8.5/10 Amenities
  • 91 reviews 8.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.