Rixos Obhur Jeddah Resort & Villas 5 stars

Customer review rating (ALL Rating) 4.5/5 310 reviews

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Abdullah Al Faisal Street, Abhur Ash Shamaliyah District, 23817 Jeddah, 23817 JEDDAH, Saudi Arabia

Description

Our accommodation(s)

Hotel location

Rixos Obhur Jeddah Resort & Villas

Abdullah Al Faisal Street, Abhur Ash Shamaliyah District, 23817 Jeddah
23817 JEDDAH
Saudi Arabia

GPS:21.7595, 39.12661

Telephone
Fax +966 12 656 2101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  310 reviews

Customer review rating 5.0/5

Otabek K. Families - Confirmed reviews ALL

Very nice hotel

Customer review rating 5.0/5

Faisal S. Families - Confirmed reviews ALL

Amazing experience !

Dear Faisal S., Thank you for sharing your positive experience with us. We are delighted to hear that you had a lot of fun during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another amazing experience. Best regards, Rixos Obhur Jeddah Resort & Villas

Customer review rating 3.0/5

Hana G. Families - Confirmed reviews ALL

We stayed for two nights at the hotel, and I had several issues during my stay. First, I booked a poolside room, but the room was not actually by the pool as advertised. I also faced problems with room organization and housekeeping; even after requesting service multiple times, no one showed up. I requested an extra bed and water, but nothing was provided, and I had to order water from outside the hotel. Any request we made took more than five hours to be delivered. Additionally, the water irrigation sprinklers near the stairs are quite dangerous for children and the elderly, as the water collects on the steps and creates a slipping hazard. Overall, the Kids Club was the best part of the stay for me.

Dear Hana G., Thank you for sharing your feedback regarding your recent stay at Rixos Obhur Jeddah Resort & Villas. I am pleased to hear that you enjoyed the Kids Club, which is designed to provide a welcoming and entertaining environment for our younger guests. However, I regret to learn about the challenges you encountered during your visit. I understand your disappointment regarding the location of your room and the delays in room service and housekeeping. We strive to provide timely and effective service, and your experience does not reflect our usual standards. I appreciate your comments about the water irrigation system; safety is our priority, and I will ensure your concerns are reviewed by our maintenance team. Your feedback is invaluable to us as we continuously work to improve our services. I hope you will consider staying with us again in the future to experience the full potential of our offerings. Best regards, Rixos Obhur Jeddah Resort & Villas

Customer review rating 2.0/5

Abdelaziz A. Friends - Confirmed reviews ALL

I checked in at Rixos with high expectations, as always. Unfortunately, from the moment we entered the villa, the experience fell short. The main hall bathroom was not functional, and one of the rooms had an unpleasant smell coming from the carpet. We requested maintenance and housekeeping to address these issues, and despite multiple calls and follow-ups, only the bathroom was fixed while the carpet odor remained unresolved. We also asked to change the villa, but our request like many others was ignored. To be fair, Ms. Lujain Abdullah was the only staff member who made us feel like valued guests. She demonstrated professionalism, followed up on our concerns, and ensured maintenance was sent the next day. Her efforts were the only positive aspect of our stay. Additionally, even the buffet food was cold the following day, which added to the disappointment. This is not the Rixos experience I know. Having stayed at several Rixos resorts abroad, I did not expect such a poor level of service.

Dear Mr. A., Thank you for sharing your experience regarding your recent stay at Rixos Obhur Jeddah Resort & Villas. I sincerely apologize that your visit did not meet the high standards that we strive to uphold. I regret to hear about the issues with the bathroom and the unpleasant odor in your room. While I am pleased to know that our staff member, Ms. Lujain Abdullah, provided commendable service, it is unfortunate that other aspects of your stay did not reflect this level of care. I acknowledge your feedback regarding the maintenance delays and the temperature of the buffet food, which are not indicative of our usual service excellence. Your comments will be communicated to the appropriate departments to ensure that we continue to improve and provide a better experience for our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more satisfactory stay. Best regards, Rixos Obhur Jeddah Resort & Villas

Customer review rating 1.5/5

Sara A. Families - Confirmed reviews ALL

Late check in at 5:30 pm as they are preparing the villa, and I asked for late checkout at 2 pm only allowed! No ice available, hand tag pracrlete I complain from the soft opening to be replaced as it is once is tight it’s annoying needs to be cut off and that is dangerous for kids. There was a leaking in one of the toilet and was smelling badly. Phone not working in all rooms! Golf cars not frequently available, food quality is decreasing compared to the soft opening. I attended the soft opening it was much better than now!

Dear Sara A., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Obhur Jeddah Resort & Villas. We sincerely apologize for the inconveniences you experienced during your visit. We understand that the odor from the drainage system, both indoors and outdoors, was unpleasant. Please know that we take such matters seriously and are committed to maintaining a pleasant environment for our guests. We also regret the delay you encountered during your check-in process, which can be frustrating. Regarding your late checkout request, while we strive to accommodate our guests' needs, our policy allows for checkouts only until 2 PM in certain situations. We appreciate your understanding. We are also aware of the concerns you raised about room amenities, including the phone service and ice availability, and will review these matters with our team. Your comments about food quality and the frequency of golf carts have been noted for our evaluation. Thank you once again for your valuable insights. We hope to provide you with a more satisfactory experience in the future. Best regards, Rixos Obhur Jeddah Resort & Villas

Other web-users rate our hotel

  • 93 reviews 9.7/10 Location
  • 183 reviews 8.8/10 Room
  • 1,167 reviews 9.6/10 Service
  • 380 reviews 9.1/10 Food
  • 289 reviews 9.7/10 Vibe
  • 131 reviews 8.5/10 Cleanliness
  • 115 reviews 8.5/10 Amenities
  • 91 reviews 8.9/10 Pool

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