Queen Elizabeth 2 4 étoiles

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Queen Elizabeth 2 Hotel. First and foremost, please accept our sincere apologies that your experience did not meet your expectations. We are truly sorry to learn of the challenges you encountered during your stay, particularly regarding the check-in process, service responsiveness, reservation handling, and the unfulfilled room service request. We understand your disappointment and regret that the level of service provided did not reflect the hospitality standards associated with the Accor brand. Your comments have been shared with the relevant departments for review and corrective action. At the same time, we are pleased to know that you enjoyed your upgraded accommodation and appreciated the efforts made by our management team. We would also like to thank you for recognizing Reda's professionalism and dedication in assisting you during your stay. Your feedback is invaluable as it helps us identify areas where we must improve. We sincerely regret that your overall impression was affected by these service shortcomings despite the unique setting and atmosphere of the QE2. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to regain your confidence and welcome you back on board for a much-improved experience in the future. Kind regards, Queen Elizabeth 2 Management Team

Dear Ms. L., Thank you for taking the time to share your feedback following your recent stay at the Queen Elizabeth 2. We are pleased to hear that you appreciated the cleanliness of the ship and the overall location, and we truly value your comments. At the same time, we regret that certain aspects of your stay did not fully meet your expectations, particularly regarding the room amenities, electrical outlets, and breakfast experience. Your feedback is very important to us and will be shared with the relevant teams as we continuously work to improve our facilities and guest experience. We also apologize for the inconvenience related to the charging privileges and communication regarding the credit authorization, and we will review this internally to ensure clearer information is provided to our guests in the future. Thank you once again for your valuable comments, and we hope to have the opportunity to welcome you again for a more enjoyable stay aboard the historic QE2. Warm regards, Front Office Team Queen Elizabeth 2 Hotel Dubai

Dear Valued Guest, Thank you for taking the time to share such a wonderful review following your stay at Queen Elizabeth 2. We are truly delighted to know that you enjoyed the unique experience of staying aboard our historic ship and that you appreciated the comfort of your room, the atmosphere of the vessel, our bars, library, heritage displays, and the warm hospitality provided by our team. As an ALL Silver member, we sincerely appreciate your loyalty and are pleased that you enjoyed the benefits associated with your membership. We also thank you for your constructive feedback regarding the check-in experience, welcome drink allocation, dining options, bar offerings, and happy hour timings. Your comments have been shared with the relevant teams for review and consideration. We are especially grateful for your understanding and for choosing not to let these points overshadow your overall experience. Your recognition of the QE2 as a unique and memorable destination means a great deal to us. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you and your family back aboard Queen Elizabeth 2 for another unforgettable stay. Kind regards, Queen Elizabeth 2 Management Team

Dear Mr. Nicolas B., Warm greetings from the Queen Elizabeth 2 Hotel Management Team, and thank you for taking the time to share your detailed feedback. First and foremost, please accept our sincere apologies for the very disappointing arrival experience you and your family encountered. We fully understand how frustrating and exhausting it must have been to arrive late at night with children and face delays and room configuration issues. This is certainly not the level of service we aim to provide. We deeply regret the confusion regarding the 4-person room allocation and the time it took to resolve the matter. While we are relieved that the correct room was eventually provided, we acknowledge that the situation should have been handled much more smoothly and proactively from the beginning. Your comments regarding Front Office support, payment handling, breakfast experience, Wi-Fi speed, and the lack of proper follow-up at check-out have been escalated to the respective department heads for immediate review and corrective action. Additional focus is being placed on team coordination during late arrivals and on improving service responsiveness. We truly value your loyalty as an ALL – Accor Live Limitless Classic member, and we are very sorry that this stay did not reflect the standards we strive to uphold. Should you be willing, we would very much appreciate the opportunity to follow up with you personally. Please feel free to contact us directly at your convenience. Thank you again for your candid feedback, which is invaluable in helping us improve. Warm regards, Queen Elizabeth 2 Hotel Management Team

Dear Eric L., Warm greetings from the Queen Elizabeth 2 Hotel Management Team, and thank you for sharing your thoughtful feedback. We are delighted to know that you enjoyed your stay and appreciated the unique character of the QE2, the comfortable rooms, and the quality of our buffet offering. Your recommendation means a great deal to us. We are also pleased to hear your kind recognition of Imran — your compliments will certainly be shared with him. At the same time, we appreciate your constructive comment regarding response time during the booking process. Please be assured that we are continuously working to improve our communication efficiency to provide an even smoother experience. It was a pleasure to have you and your family with us, and we look forward to welcoming you back aboard the QE2 in the near future. Warm regards, Queen Elizabeth 2 Hotel Management Team