Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Queen Elizabeth 2 Hotel. First and foremost, please accept our sincere apologies that your experience did not meet your expectations. We are truly sorry to learn of the challenges you encountered during your stay, particularly regarding the check-in process, service responsiveness, reservation handling, and the unfulfilled room service request. We understand your disappointment and regret that the level of service provided did not reflect the hospitality standards associated with the Accor brand. Your comments have been shared with the relevant departments for review and corrective action. At the same time, we are pleased to know that you enjoyed your upgraded accommodation and appreciated the efforts made by our management team. We would also like to thank you for recognizing Reda's professionalism and dedication in assisting you during your stay. Your feedback is invaluable as it helps us identify areas where we must improve. We sincerely regret that your overall impression was affected by these service shortcomings despite the unique setting and atmosphere of the QE2. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to regain your confidence and welcome you back on board for a much-improved experience in the future. Kind regards, Queen Elizabeth 2 Management Team

Dear Ms. L., Thank you for taking the time to share your feedback following your recent stay at the Queen Elizabeth 2. We are pleased to hear that you appreciated the cleanliness of the ship and the overall location, and we truly value your comments. At the same time, we regret that certain aspects of your stay did not fully meet your expectations, particularly regarding the room amenities, electrical outlets, and breakfast experience. Your feedback is very important to us and will be shared with the relevant teams as we continuously work to improve our facilities and guest experience. We also apologize for the inconvenience related to the charging privileges and communication regarding the credit authorization, and we will review this internally to ensure clearer information is provided to our guests in the future. Thank you once again for your valuable comments, and we hope to have the opportunity to welcome you again for a more enjoyable stay aboard the historic QE2. Warm regards, Front Office Team Queen Elizabeth 2 Hotel Dubai

Dear Valued Guest, Thank you for taking the time to share such a wonderful review following your stay at Queen Elizabeth 2. We are truly delighted to know that you enjoyed the unique experience of staying aboard our historic ship and that you appreciated the comfort of your room, the atmosphere of the vessel, our bars, library, heritage displays, and the warm hospitality provided by our team. As an ALL Silver member, we sincerely appreciate your loyalty and are pleased that you enjoyed the benefits associated with your membership. We also thank you for your constructive feedback regarding the check-in experience, welcome drink allocation, dining options, bar offerings, and happy hour timings. Your comments have been shared with the relevant teams for review and consideration. We are especially grateful for your understanding and for choosing not to let these points overshadow your overall experience. Your recognition of the QE2 as a unique and memorable destination means a great deal to us. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you and your family back aboard Queen Elizabeth 2 for another unforgettable stay. Kind regards, Queen Elizabeth 2 Management Team

Dear Mr. Nicolas B., Warm greetings from the Queen Elizabeth 2 Hotel Management Team, and thank you for taking the time to share your detailed feedback. First and foremost, please accept our sincere apologies for the very disappointing arrival experience you and your family encountered. We fully understand how frustrating and exhausting it must have been to arrive late at night with children and face delays and room configuration issues. This is certainly not the level of service we aim to provide. We deeply regret the confusion regarding the 4-person room allocation and the time it took to resolve the matter. While we are relieved that the correct room was eventually provided, we acknowledge that the situation should have been handled much more smoothly and proactively from the beginning. Your comments regarding Front Office support, payment handling, breakfast experience, Wi-Fi speed, and the lack of proper follow-up at check-out have been escalated to the respective department heads for immediate review and corrective action. Additional focus is being placed on team coordination during late arrivals and on improving service responsiveness. We truly value your loyalty as an ALL – Accor Live Limitless Classic member, and we are very sorry that this stay did not reflect the standards we strive to uphold. Should you be willing, we would very much appreciate the opportunity to follow up with you personally. Please feel free to contact us directly at your convenience. Thank you again for your candid feedback, which is invaluable in helping us improve. Warm regards, Queen Elizabeth 2 Hotel Management Team

Dear Eric L., Warm greetings from the Queen Elizabeth 2 Hotel Management Team, and thank you for sharing your thoughtful feedback. We are delighted to know that you enjoyed your stay and appreciated the unique character of the QE2, the comfortable rooms, and the quality of our buffet offering. Your recommendation means a great deal to us. We are also pleased to hear your kind recognition of Imran — your compliments will certainly be shared with him. At the same time, we appreciate your constructive comment regarding response time during the booking process. Please be assured that we are continuously working to improve our communication efficiency to provide an even smoother experience. It was a pleasure to have you and your family with us, and we look forward to welcoming you back aboard the QE2 in the near future. Warm regards, Queen Elizabeth 2 Hotel Management Team

Dear Mohammed G., Thank you very much for your kind review and for sharing your experience with us. We are delighted to know that you enjoyed your comfortable stay and appreciated the unique history of the Queen Elizabeth 2. It is wonderful to hear that our team, especially at the concierge, reception, and breakfast service, made such a positive impression. We will gladly share your kind words with them. We are also pleased that you enjoyed the delicious breakfast and valued our sustainability efforts. Your thoughtful decision to use the “Do Not Disturb” option to help reduce waste is truly appreciated and reflects a shared commitment to responsible hospitality. We are honored that you chose to stay with us during your first visit to Dubai, and we hope that next time you will have the opportunity to explore even more of the ship, including the spa. We look forward to welcoming you back on board the Queen Elizabeth 2 in the future. Warm regards, Queen Elizabeth 2 Management Team

Dear Emilie L., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you appreciated our unique concept, tranquil location, and the variety of our buffet. Your compliments regarding our staff and cleanliness are greatly valued. Best regards, QE2 Management Team

Monsieur A., Nous vous remercions d’avoir pris le temps de partager votre retour d’expérience suite à votre séjour au Queen Elizabeth 2. Nous sommes sincèrement désolés de lire à quel point votre expérience a été décevante et très éloignée de vos attentes, ainsi que des standards de service que nous nous engageons à offrir. Nous vous présentons nos excuses les plus sincères pour la qualité du service, notamment au Lion Pub, que vous décrivez comme inacceptable. Les situations que vous mentionnez – manque de personnel, absence de couverts, bruit, manque de professionnalisme et sentiment de ne pas avoir été entendu après une réclamation – sont extrêmement préoccupantes et ne reflètent en aucun cas l’image ni les valeurs du QE2. Votre retour a été transmis en priorité à la direction des opérations et de la restauration afin qu’un suivi immédiat et des actions correctives soient engagés. Nous regrettons également votre déception concernant la qualité et la variété du petit-déjeuner, le service au bar, la reconnaissance de votre statut ALL – Accor Live Limitless, ainsi que la connexion Wi-Fi. Ces points ont été clairement identifiés et partagés avec les équipes concernées. Nous tenons toutefois à vous remercier d’avoir reconnu la qualité de la chambre, la propreté, ainsi que l’amabilité du service de chambre, même si cela n’a malheureusement pas suffi à compenser l’expérience globale. Le Queen Elizabeth 2 est un lieu emblématique chargé d’histoire, et votre remarque soulignant l’écart entre sa légende et votre vécu est prise très au sérieux. Votre feedback est essentiel pour nous aider à corriger nos défaillances et à améliorer nos services. Nous regrettons profondément de ne pas avoir su répondre à vos attentes et espérons sincèrement que vous accepterez, à l’avenir, de nous accorder une nouvelle opportunité de vous offrir une expérience plus conforme à la réputation et au potentiel de ce navire unique. Veuillez agréer, Monsieur, l’expression de nos salutations distinguées, La Direction de l’Hôtel Queen Elizabeth 2

Cher Monsieur D., Nous vous remercions d’avoir partagé votre retour suite à votre séjour et sommes ravis de lire que, malgré certains points d’amélioration, votre expérience a été globalement positive. Nous prenons bonne note de vos commentaires concernant la perception des visuels sur l’application Accor, le niveau d’anglais de certains membres de l’équipe hors réception, ainsi que les nuisances sonores dans les chambres situées à proximité des restaurants. Le point relatif à l’absence d’eau chaude dans l’une des chambres est également bien noté. Ces éléments ont été partagés avec les équipes concernées afin d’améliorer la communication, le confort des chambres et le suivi technique. Vos retours sont précieux et nous aident à faire progresser la qualité de nos services. Nous espérons avoir l’opportunité de vous accueillir de nouveau et de vous offrir une expérience plus conforme à vos attentes lors d’un prochain séjour. Cordialement, La Direction Queen Elizabeth 2 – Dubai

Chère Chantale L., Nous vous remercions sincèrement pour vos commentaires élogieux concernant votre séjour à bord du Queen Elizabeth 2. Nous sommes ravis que vous ayez apprécié votre expérience, en particulier la spaciosité de la chambre et la qualité du service de chambre. Nous espérons vous accueillir à nouveau très bientôt. Cordialement, Queen Elizabeth 2

Bonjour Malik b., Je vous remercie d'avoir pris le temps de partager vos préoccupations concernant votre récent séjour. Je suis désolé d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Notre équipe s'efforce de fournir des descriptions précises de nos chambres, et je regrette que vous n'ayez pas bénéficié de la vue promise. De plus, nous nous excusons pour les désagréments causés par les travaux à proximité. Votre retour est précieux pour nous. Cordialement, Queen Elizabeth 2

Dear Mr. C., We sincerely thank you for your positive feedback regarding your stay aboard the Queen Elizabeth 2. We are delighted that you appreciated the originality of our hotel as well as the value for money. We have also taken note of your comments regarding the signage. Your feedback is valuable, and it helps us to identify areas where we could improve our guests' experience. We hope to have the pleasure of welcoming you again for another memorable experience. Sincerely, Queen Elizabeth 2

Cher Rui A., Je vous remercie pour votre retour concernant votre séjour. Je suis désolé d'apprendre que vous avez rencontré des problèmes d'isolation et de bruit, notamment avec la porte coulissante et le personnel de ménage. Vos commentaires sont précieux et nous aideront à améliorer nos services. Cordialement, Queen Elizabeth 2

Chère Carine a., Nous vous remercions d’avoir partagé vos impressions concernant votre séjour. Nous sommes ravis que vous ayez apprécié la propreté de votre cabine et la qualité du petit déjeuner. Cependant, nous prenons note de vos commentaires sur l'extérieur et l'agencement des espaces, ainsi que sur la piscine. Cordialement, Queen Elizabeth 2

Cher Tarek Z., Nous vous remercions pour votre retour concernant votre séjour. Nous comprenons que les travaux sur la route ont pu causer des désagréments lors de votre visite. Nous espérons que l'importance de l'expérience historique offerte par notre établissement a néanmoins su compenser ces inconvénients. Cordialement, Queen Elizabeth 2

Cher Sven M., Nous vous remercions pour votre retour. Nous sommes désolés d'apprendre que votre expérience de check-in a été perturbée par un délai prolongé et que vous avez trouvé nos installations vieillissantes. Vos commentaires sont précieux et nous les prenons en considération pour améliorer nos services. Cordialement, Queen Elizabeth 2

Dear Jeremy K., We are sincerely sorry to learn that your stay did not meet your expectations due to noise and the inconveniences related to the room changes. We appreciate your feedback and will take it into consideration to enhance the experience of our future guests. Sincerely, Queen Elizabeth 2

Dear Vip, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, QE2 Management Team

Dear Laurence T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, QE2 Management Team