Mercure Tokaj Center 4 stars

Customer review rating (ALL Rating) 4.7/5 819 reviews

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5 RAKOCZI UT, 3910 TOKAJ, Hungary

Description

Hotel extras

  • World-famous Hungarian wine region

  • On-site restaurant, Winestone, local cuisine and 120 local wines

  • Stunning views of the Tisza and Bodrog rivers, and surronding hills

  • Indoor and outdoor pools, sauna and spa treatments

  • Top floor Suites with private jacuzzi and sauna and panoramic terrace

Our accommodation(s)

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Hotel location

Mercure Tokaj Center

5 RAKOCZI UT
3910 TOKAJ
Hungary

GPS:48.122384, 21.412277

Telephone
Fax +36 47 352 344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

WINESTONE RESTAURANT TOKAJ

Winestone reastaurant with cosy atmosphere, offering local cuisine and international favourites, along with 120 of the best local wines. Our newest addition is our world class, 72 hours-leavened Pizza, baked in a traditional Napoli Oven

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  819 reviews

Customer review rating 3.5/5

Ines O. Couples - Confirmed reviews ALL

Good location, nice room and great breakfast. Problem with parking, we wanted to book a parking place but you cannot do it, it was overbooked. Also issue with wellness - to many children with their equipment, it is not wellness, just pool and sauna, you cannot relax.

Customer review rating 5.0/5

Ekaterina Families - Confirmed reviews ALL

Great wellness area and sauna, fantastic restaurant and service.

Customer review rating 5.0/5

Mihalyne L. Couples - Confirmed reviews ALL

comfortable stay at a beautiful place.thanks for the kindness.

Dear Guest, Thank you for your kind words regarding your stay at our hotel. We are thrilled to hear that you found our location beautiful and enjoyed the comfort of your accommodations. Your appreciation for our staff's kindness is also greatly valued. We look forward to see you again in Mercure Tokaj Center. Goodbye, Mercure Tokaj Center

Customer review rating 3.5/5

Tamas S. Couples - Confirmed reviews ALL

All in all, we enjoyed our stay at the hotel, but there is definitely room for improvement. Let’s start with the positive points: 1. The location is great — it’s literally in the city centre. 2. The hotel is spacious, clean (though unfortunately not everywhere), and modern. 3. Prices and offers are reasonable and well prepared. Unfortunately, there were also some negative aspects: 1. The SPA looks good, and the comfort and equipment are acceptable. 2. The internal temperature is much lower than in other SPA hotels. The difference was significant and quite disturbing. Normally you stay there in swimsuits or a gown, and we generally felt cold, so it wasn’t fully relaxing. 3. The pool water should also be warmer. 4. The Finnish sauna is gorgeous — we loved it. It’s spacious with a giant glass wall; however, the sauna stove seemed underpowered. Maybe because of the large glass wall, the insulation is not ideal, and it struggled to heat the sauna properly. 5. It was disappointing to see that the area under the sauna benches had not been cleaned; dust was about 2 cm thick. 6. The worst part of the SPA was the bored, overweight pool attendant, who frequently disturbed our relaxation. He constantly watched what we were doing in a very noticeable way — and we were the only guests there at the time. In most SPA hotels, the pool staff are discreet, but this man behaved more like a prison guard. At one point, he even started cleaning while I was resting, slamming the mop on the floor several times. Instead of simply bringing the sauna bucket and letting us use as much water as we wanted, he came in every five minutes with the sauna ladle to drip a small amount onto the stove. He does not fit the image of the hotel — not only visually, but his personality felt rude and unpleasant. Other comments: If I return one day, it will not be because of the SPA, and the reason is that man. The rest of the staff were really nice — reception, restaurant, everything else was perfect. Another thing I didn’t understand was the breakfast logic and supply. One day there was plenty of food, fresh and nicely presented; the next day, you could only order basic items from an attendant. It was strange and, in a way, disappointing. The room was nice and comfortable.

Dear Tamás, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Tokaj Center. We appreciate your positive remarks about our hotel’s central location, spaciousness, and value. We acknowledge your concerns regarding the SPA facilities, including the temperature management and cleanliness issues. Ensuring a comfortable and relaxing environment for our guests is a priority, and your observations regarding the sauna and pool heating have been duly noted. We also regret that the demeanor of our pool attendant detracted from your experience; we strive for a welcoming atmosphere and will take your feedback into consideration for staff training. Regarding breakfast service, we appreciate your input and will review the consistency of our offerings to ensure a more uniform experience for our guests. We are glad to hear that you found the rest of our staff to be accommodating and attentive. We hope to have the opportunity to welcome you back in the future and prove that we are much better than this. Please do not hesitate to contact me personally in case of future reservations. Best regards, Csilla Nyiri General Manager cs…

Customer review rating 4.5/5

Justyna N. Families - Confirmed reviews ALL

All needed things were there, play corner for kids, good restaurant and cosy spa

Dear Justyna N., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your experience comfortable and that you enjoyed our amenities, including the play corner for children, our restaurant, and the cozy spa. Your feedback is invaluable, and it motivates us to continue providing excellent service to all our guests. Best regards, Mercure Tokaj Center

Other web-users rate our hotel

  • 85 reviews 9.1/10 Location
  • 125 reviews 7.8/10 Room
  • 102 reviews 8.6/10 Service
  • 81 reviews 9.1/10 Breakfast
  • 79 reviews 9.2/10 Food
  • 54 reviews 9.9/10 Vibe
  • 43 reviews 9.5/10 Amenities
  • 41 reviews 8.5/10 Cleanliness

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