Dear Mr. Dennis, Thank you for your feedback on your stay at Novotel Recife Marina. We understand that a small room without a desk is not adequate for a business trip, and we are sorry this affected your ability to work during your stay. Unfortunately the hotel was at full occupancy during those dates, which limited our options to offer an alternative room, but we recognize this should not have compromised your experience. We are glad the check-in, cleanliness, breakfast and team met your expectations, and we hope to welcome you back to Novotel Recife Marina with a room better suited to your needs. Sincerely, Luiz Gustavo Alves General Manager, Novotel Recife Marina

Dear Mr. Luiz M., Thank you very much for your review. We are delighted that your stay at Novotel Recife Marina was so comfortable, with excellent marks for check-in, cleanliness, breakfast, our team and check-out. We understand your point about the location and also note your comment on our sustainability efforts, which we will take into account as we continue to make our initiatives more visible to guests. We hope to welcome you back to Novotel Recife Marina on your next visit. Sincerely, Luiz Gustavo Alves General Manager, Novotel Recife Marina

Dear Maria A. F. d. S., Thank you for your kind words regarding our location, staff, and restaurant services. We are delighted to hear that you enjoyed your stay and appreciate your recognition of our team's professionalism. Best regards, Novotel Recife Marina

Prezada Annette T. Y. D. C., Agradecemos por compartilhar sua experiência positiva conosco. Ficamos satisfeitos em saber que você apreciou o design do nosso hotel. Sua satisfação é muito importante para nós. Atenciosamente, Novotel Recife Marina

Hi Phil, Thanks for sharing your thoughts! I'm glad to hear you enjoyed your stay with us. I appreciate your feedback about our food and beverage options, and I understand how important variety and service are to our guests. Your comments will be taken into consideration as we continually strive to improve our offerings. We hope to welcome you back in the future for an even better experience! Atenciosamente, Juliana Fonseca Operations Manager Novotel Recife Marina

Dear Cesar C. A., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your room and the housekeeping service. However, we sincerely apologize for the inconvenience you experienced during check-in. We understand that such delays can be stressful, and we appreciate your patience in resolving the issue. Your comments will be taken into consideration as we strive to enhance our guest experience. Best regards, Novotel Recife Marina

Prezado Jose P. d. S., Agradecemos sinceramente pelo seu feedback positivo. É gratificante saber que sua experiência em nosso hotel foi excelente. Esperamos recebê-lo novamente em breve para mais momentos memoráveis. Atenciosamente, Novotel Recife Marina

Pamela e Ricardo, muito obrigado por escolherem o Novotel Recife Marina para celebrar o aniversário de casamento de vocês. Ficamos emocionados em saber que a estadia na suíte presidencial foi surreal, e ver uma nota máxima em cada detalhe da experiência, do café da manhã ao spa, do serviço de quartos à piscina, é a melhor confirmação de que conseguimos tornar essa data tão especial para vocês. Saber que pretendem voltar é o maior presente que podemos receber. Vamos estar de portas abertas esperando por essa próxima celebração. Atenciosamente, Luiz Gustavo Alves Gerente Geral, Novotel Recife Marina

Dear Shirley, Thank you so much for this wonderful review and for choosing Novotel Recife Marina for your family trip to Brazil! We are especially touched by what you shared about Rafael and Alexander. Rafael anticipating your needs and guiding you through the hotel and the area, and Alexander going out of his way to find a suitable meal option for you when the menu didn't meet your dietary needs, those two gestures say everything about the kind of team we are proud to have here. We hope to welcome you and your family back to Recife very soon! Yours sincerely, Luiz Gustavo Alves General Manager — Novotel Recife Marina

Dear Nils, Thank you for yet another thoughtful review and for being such a loyal guest every month. The perspective of someone who visits regularly is especially valuable to us, because you see the details that occasional guests might miss. We are glad the switch to vibrating pagers made a difference at breakfast that was a deliberate change, and it is good to know it is being noticed. Your feedback on the table clearing speed and the heat near the windows during sunny mornings is well taken and will be shared with our F&B team for immediate review. Regarding check-in and check-out times: we hear you. A guest who comes every month and consistently finds the process slow deserves better. We are working on improving the flow at reception and will take this seriously. See you next month, Nils and thank you for continuing to choose us. Yours sincerely, Luiz Gustavo Alves General Manager — Novotel Recife Marina

Prezado Oswaldo, Obrigado pela avaliação e pela nota máxima! Simples e direto assim como uma boa hospedagem deve ser. Esperamos recebê-lo novamente no Novotel Recife Marina em breve! Atenciosamente, Luiz Gustavo Alves Gerente Geral — Novotel Recife Marina

Dear Lavio, Thank you for taking the time to share such a thorough and honest review. We are delighted to know that your stay exceeded expectations and that you found our team well trained and the overall experience positive. We appreciate the specific points you raised, as they help us improve. Your feedback on towel quality, early check-in availability, gym facilities, and access to the hotel has been noted and will be shared with the relevant teams for review. As an ALL Classic member, we also take note of your satisfaction score regarding recognition, ensuring our loyalty members feel properly welcomed is a standard we are committed to upholding. We hope to welcome you back to Novotel Recife Marina on your next visit to Recife, and to show you the improvements we are working on. Yours sincerely, Luiz Gustavo Alves General Manager — Novotel Recife Marina

Dear Eric, thank you so much for your kind words and for the perfect score, we are truly glad the Novotel Recife Marina turned out to be a pleasant surprise during your professional trip! Knowing that everything felt well organized and that our team and breakfast met your expectations to the fullest is incredibly rewarding. We strive to deliver a seamless experience for our guests, and your feedback confirms we are on the right path. Should your travels bring you back to Recife, it would be a pleasure to welcome you once again. We hope to exceed expectations on every front next time! Warm regards, Luiz Gustavo Alves General Manager — Novotel Recife Marina

Dear Mr. Carlos E. V., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Novotel Recife Marina. We are delighted to learn that you appreciated our facilities and services, especially the comfort and size of your room, the ocean view, our fitness area, and the quality of the food served in our restaurant. It is very rewarding to know that your experience met international expectations. At the same time, we truly value your constructive comments regarding the points of improvement. Please accept our apologies for the inconvenience caused by the absence of complimentary water in the room, the malfunctioning telephone, and the lack of English TV channels. Additionally, we acknowledge your feedback about the Wi-Fi speed, which is indeed a critical aspect for business travelers. Please be assured that we are reinforcing our maintenance routines and continuously reviewing our service standards to enhance the overall guest experience, especially considering that our hotel is still in its early stages of operation. It will be a pleasure to welcome you back in the near future and provide you with an even more seamless and comfortable stay. Kind regards, Luiz Gustavo Alves General Manager Novotel Recife Marina

Prezado Sr. José S., Agradecemos imensamente por compartilhar sua avaliação e por escolher o Novotel Recife Marina para sua estada. É uma grande satisfação saber que sua experiência foi excelente em todos os aspectos, especialmente no atendimento de nossa equipe, conforto da acomodação, qualidade do café da manhã, serviços de alimentos e bebidas, além das iniciativas de sustentabilidade. Ficamos igualmente felizes em saber que o reconhecimento como membro ALL Silver atendeu plenamente às suas expectativas e que o welcome drink foi apreciado. Seu feedback reforça que estamos no caminho certo na entrega de uma hospitalidade consistente, atenta aos detalhes e alinhada às expectativas de nossos hóspedes. Será um prazer recebê-lo novamente em breve para mais uma experiência memorável conosco. Atenciosamente, Luiz Gustavo Alves Gerente Geral Novotel Recife Marina

Dear Wellington P., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Recife Marina. I am pleased to hear that our staff provided friendly service and responded promptly to your concerns. However, I sincerely apologize for the inconveniences you experienced, including the presence of a pest in your room and the condition of the children's bed. We strive to maintain high standards of cleanliness and comfort and take such matters seriously. I acknowledge your comments regarding the absence of assistance for luggage after 7 PM and the phone issue in your room. These details are indeed important for a pleasant stay, and your input will help us improve our services. We appreciate your understanding and patience during your stay. Thank you for bringing these matters to our attention. Best regards, Novotel Recife Marina

Dear Roneysa, Thank you very much for choosing the Novotel Recife Marina and for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the amazing view, the comfortable beds, our delicious breakfast, and the superb service provided by our team. Comments like yours truly motivate us to continue delivering memorable experiences to our guests. It is especially rewarding to read that you found the hotel very clean and appreciated the top-notch service throughout your stay. We hope to have the pleasure of welcoming you back soon to the Novotel Recife Marina for another great experience. Warm regards, Luiz Gustavo Alves General Manager Novotel Recife Marina

Dear Renata r. C., Thank you for your feedback regarding your recent stay. We appreciate your compliments on our hotel's location and aesthetics. However, we regret to hear that some aspects of the service and bedding did not meet your expectations. Your comments will be taken into consideration as we strive to enhance our guest experience. Best regards, Novotel Recife Marina