Cher Toure O., Nous vous remercions sincèrement pour vos commentaires élogieux. Il est gratifiant de savoir que vous avez apprécié votre séjour et l'accueil chaleureux de notre équipe, notamment de Sam et Madi. Votre satisfaction est notre priorité, et vos retours sont précieux. Cordialement, Pullman Dubai Downtown Team

Dear Kangni A., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Pullman Dubai Downtown. We are truly delighted to know that you had an excellent experience with us. It is rewarding to hear that our team made you feel welcome through their professionalism and attentive service, and that you found your room comfortable, well-maintained, and enjoyed the superb service throughout your stay. Your appreciation has been shared with our entire team, who will be delighted to know their efforts made your stay so memorable. Thank you once again for choosing Pullman Dubai Downtown. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Guest Experience Team Pullman Dubai Downtown

Dear Safya Z., Thank you for your kind words regarding our staff and the location of Pullman Dubai Downtown. We are pleased to hear that your stay was enjoyable and that our team responded promptly to your needs. We appreciate your feedback about the pool area, and we will take your comments into consideration as we continually strive to enhance our facilities. We are glad that you enjoyed the canal view, adding to your overall experience. Best regards, Pullman Dubai Downtown Team

Dear Franck, Thank you for taking the time to share your feedback. We are delighted to hear that you had a perfect stay with us. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering memorable experiences. We look forward to welcoming you back to Pullman Dubai Downtown on your next visit to Dubai. Warm regards, Pullman Dubai Downtown Team

Dear Mr. Yassine, Thank you for awarding us a perfect 10/10 rating following your recent stay at Pullman Dubai Downtown. We are delighted to know that you had an enjoyable experience with us. Your positive rating is greatly appreciated and serves as wonderful encouragement for our team to continue delivering exceptional service and memorable stays. We truly value your support and look forward to welcoming you back for another outstanding experience in the near future. Warm regards, Guest Experience Team Pullman Dubai Downtown

Dear Mr. h., Thank you for your perfect 100/100 rating and for sharing your positive feedback with us. We are delighted to hear that you found our hotel beautifully decorated and ideally located close to all the tourist attractions. It is also wonderful to know that both our housekeeping and reception staff were very friendly and contributed to your enjoyable experience. We look forward to welcoming you back for another outstanding stay at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Dear Cyrille, T hank you for sharing your feedback regarding your recent stay at Pullman Dubai Downtown. We are delighted to hear that you had a very pleasant stay, enjoyed your room, and found the restaurant excellent. Your kind comments are truly appreciated. At the same time, we thank you for your feedback regarding the breakfast selection. While we are pleased to know you enjoyed the quality of the products offered, we regret that the variety did not fully meet your expectations. Your comments will certainly be shared with our culinary team as we continuously strive to improve our guests’ dining experience. We look forward to welcoming you back again soon. Warm Regards, Pullman Dubai Downtown Team

Dear Jessica, Thank you for your kind review. We are delighted to hear that you found our hotel clean and well-located. We’re sorry the timing of your visit didn’t allow you to fully enjoy all that Dubai has to offer, but we hope to welcome you back in the future for an even more memorable experience. Warm regards, Pullman Dubai Downtown team

Dear Sébastien m., Thank you for your fantastic feedback! We are thrilled to hear that you enjoyed our location and found our team very professional. It’s wonderful to know that you and your family had a great stay with us. We truly appreciate your kind words and look forward to welcoming you back to Pullman Dubai Downtown for another memorable experience! Warm regards, Pullman Dubai Downtown Team

Dear Myriam R., Thank you for sharing your detailed feedback! We are delighted to hear that you and your family enjoyed your stay, appreciated our location, and found our team attentive—especially our French-speaking colleagues. It’s wonderful to know that the cleanliness, breakfast, and warm welcome made your stay a real pleasure. We also appreciate your comments regarding the hotel-airport transfer. We apologize for any inconvenience and will review this process to make it smoother for our valued ALL Platinum members. We look forward to welcoming you back to Pullman Dubai Downtown for another enjoyable and seamless experience! Warm regards, Pullman Dubai Downtown Team

Dear Mr. G., Thank you for your excellent 90/100 rating and for sharing such positive feedback about your stay. We are delighted to hear that you had a comfortable stay and enjoyed a very pleasant welcome. Your special mention of Clovis for the warm welcome at breakfast is sincerely appreciated—we will be sure to share your kind words with him; he will be thrilled to know he made such a positive impression. We are also pleased that you found your room spacious, impeccably clean, and with a lovely view. We look forward to welcoming you back for another wonderful experience at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Dear Mr. Jeremie L., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our well-located property with a view of the canal, and that overall you had a pleasant stay. However, we sincerely apologize for the inconveniences you experienced, particularly regarding the missed room cleaning despite your request, and the lack of a price list for the minibar. Please rest assured that these matters have been shared with our Housekeeping and Front Office teams for immediate review and improvement. We truly appreciate your honest feedback, as it helps us enhance our service. We hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards, Pullman Dubai Downtown Team

Dear Hakima B., Thank you for your wonderful feedback regarding your recent stay at Pullman Dubai Downtown. We are delighted to hear that you experienced exceptional service upon your arrival and that our team made you feel valued and special. It is gratifying to know that you enjoyed the comfort of your room and the stunning views of the Burj Khalifa, which we strive to provide for our guests. Your kind words will surely motivate our team to continue delivering memorable experiences. We look forward to welcoming you back for another exceptional stay in the future. Best regards, Pullman Dubai Downtown

Dear Yannick J., Thank you so much for your wonderful and detailed review. We are truly delighted to hear that you had such an enjoyable stay at Pullman Dubai Downtown. We are thrilled that you found our location ideal for exploring the city, and that our buffet exceeded your expectations with its variety and quality. It is also wonderful to know that you appreciated the spacious, clean, and well-equipped rooms. We have also noted your kind feedback regarding the pool area and sun loungers. While our rooftop pool is a popular spot with a beautiful view, we understand your observation and will certainly take it into consideration as we continue to improve our facilities. Thank you for your high recommendation. We look forward to welcoming you back for another wonderful experience. Warm regards, Pullman Dubai Downtown Team

Dear Elodie L. G., Thank you for reaching out and sharing your concerns with us. First and foremost, I would like to sincerely apologize for the frustration and distress caused by the unexplained minibar charge on your bill. Please be assured that this is not the level of service or integrity we strive to uphold, and I deeply regret the negative impression this has left on you and your daughter. I am glad to inform you that we have successfully refunded the charge to your credit card. Our team has also been in touch with you personally to address the matter and ensure it was resolved. We fully understand your anger and disappointment, and I want you to know that we respect your trust and your time as a guest. It is never our intention to make any guest feel disrespected or unfairly treated. We truly regret that this experience has affected your perception of our hotel, especially as a returning visitor to Dubai. Should you ever decide to give us another opportunity in the future, I would personally ensure that your stay is handled with the utmost care, transparency, and respect from check-in to check-out. Thank you again for your honest feedback, and we wish you and your daughter all the best. Warm regards, Pullman Dubai Downtown Team

Dear Ms. g., Thank you for taking the time to share your feedback with us. We sincerely regret to hear that your family stay did not meet your expectations, and we apologize for any discomfort this situation may have caused. Please allow us to kindly clarify that our booking policy, which was clearly stated at the time of your reservation, specifies that extra beds are not automatically included in the room rate and that an additional charge applies when requested. This information is shared with guests prior to confirming the booking. That said, we fully understand your expectation as a family. Had we been made aware of your preference for an extra bed at any point, we would have gladly arranged one for you for an additional fee, as per the policy. We truly appreciate your honest feedback and will review how we communicate such details to families before arrival to avoid similar misunderstandings in the future. We hope to have the opportunity to welcome you back and provide a more comfortable and seamless family experience. Warm regards, Pullman Dubai Downtown Team

Dear Osman V. K., We sincerely thank you for your positive comments regarding the location and the staff of our hotel. We take note of your observation regarding the language spoken at the reception and we strive to improve this aspect for a better experience. Sincerely, Pullman Dubai Downtown

Dear Emilie M., Thank you for your wonderful review and for sharing such a positive account of your first stay in Dubai. We are delighted to hear that you loved your experience and that you appreciated our well-located hotel, very good breakfast, and fantastic pool staff who took great care of the children. Your special mention of Laxmi for her very professional and excellent housekeeping service is sincerely appreciated—we will be sure to share your kind words with her; she will be thrilled to know she made such a lasting impression. We are truly honored that you were very, very happy and would definitely come back. We look forward to welcoming you for another memorable stay at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Dear Ms. G., Thank you very much for your wonderful feedback and for awarding us a perfect score following your stay at Pullman Dubai Downtown. We are delighted to read that you enjoyed our prime location, the luxury of the hotel, and our exceptional service. Your kind words are truly motivating for our team, and we sincerely appreciate your loyalty as an ALL – Accor Classic member. Thank you as well for recommending us. We would be delighted to welcome you back for another memorable stay in the future. Warm regards, Pullman Dubai Downtown team