ibis budget London Heathrow T5 3 stars

Customer review rating (ALL Rating) 4.1/5 169 reviews

ALLSAFE approved hotel

Information message

ibis budget London Heathrow T5
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+ 17 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Hoppa Bus shuttle service can take hotel guests to and from the airport

  • On-Site parking

  • 10 min. drive from Heathrow Airport

  • On-site restaurant and bar

Hotel location

ibis budget London Heathrow T5

Calder Way, Horton Road
Colnbrook
SL30AT heathrow
united kingdom

Check-in from 15h00

Check out up to 12h00

  • By plane

    LONDON HEATHROW At 4km / 2 miles - Shuttle paying

  • By car

    M25 JCT 14 At 0km / 0 miles

  • By train

    HEATHROW T5 At 4km / 2 miles

  • By train

    HEATHROW T5 At 4km / 2 miles

GPS:51.46969, -0.51057

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Ibis Budget London Heathrow T5 Non contractual photo

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Ibis Budget

Our accommodation(s)

Our guest reviews for
ibis budget London Heathrow T5

100% genuine reviews from our guests

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ALL Rating 4.1/5

169 reviews

A very convenient and comfortable stay before going to LHR T5

Customer review rating 5.0/5

Geof Couples - 19/11/2021 Confirmed reviews ALL

From check in to departure your staff were very helpful and polite. The room was good, clean etc, with decent towels (better than most Ibis Budgets that we have used in France.

Dear Geoffrey C., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager Ibis Budget T5

Average and disappointing

Customer review rating 2.5/5

Javier Business - 18/11/2021 Confirmed reviews ALL

Rooms are old, the carpets stink. It needs refurbishment. The breakfast is excellent! ………………………………..

Dear Javier G., Thank you for taking the time to tell us about your experience at the ibis budget London Heathrow T5. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis budget T5 team

Handy for Heathrow T5

Customer review rating 4.5/5

Jdw Couples - 15/11/2021 Confirmed reviews ALL

A good value hotel near Heathrow T5. Hotel is clean with friendly staff. Free Blue Badge parking.

Dear Jeremy D., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget T5 Team

good nights sleep but awful restaurant meal (if you can call it a restaurant)

Customer review rating 3.5/5

Sharon Couples - 12/11/2021 Confirmed reviews ALL

Room was fine and good value for money. We had a good nights sleep before getting an early flight. We were expecting a restaurant with a basic menu but not as basic as it was. We ended up having burgers and chips (without even a side salad). The restaurant looks like a school canteen. The drinks seemed expensive for a very basic restaurant.

Dear Sharon R., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget T5 Team

Fantastic Value!

Customer review rating 4.5/5

Ade Solo - 10/11/2021 Confirmed reviews ALL

Actually finding the entrance to the hotel in behind some industrial units was a bit confusing, but after that, your reception staff were friendly, welcoming, helpful, professional, etc. & the stay overall was great (my only slight problem was I maybe didn't sleep as well as I would at home as your bed was a little firmer than I'm used to, but that's not really a criticism - you're never going to suit everybody & I'm always more able to make my comfort perfectly suit my needs where I'm 'in control', but other than that, it was all good!).

Dear Adrian A., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget T5 Team

Good location

Customer review rating 4.5/5

Maurice J. B. Friends - 08/11/2021 Confirmed reviews ALL

Painless arrival and departure for T5 Heathrow. Evening meal was good and wine more impressive for a budget hotel.

Dear MAURICE B., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager Ibis Hotel T5

Well located, kind staff, shuttle to the airport, clean

Customer review rating 5.0/5

Natasha Business - 07/11/2021 Confirmed reviews ALL

We arrive very early in the morning, but the staff was very kind, advice us for morning fly and connection... The room was clean and what was important for us close to the airport

Dear Natasha D., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget T5 Team

Hotel was difficult to locate

Customer review rating 3.0/5

Rhiannon Solo - 07/11/2021 Confirmed reviews ALL

Hotel is tucked behind to haulage yards. Cleanliness was lacking, furniture was worn and beginning to become unstable Unfavorable smell in the corridor Hotel lived up to the budget section in its name Staff at check in however were very pleasent and helpful.

Dear Rhiannon F., Thank you for taking the time to tell us about your experience at the ibis budget London Heathrow T5. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget T5 Team

Handy for T5

Customer review rating 5.0/5

John J. Couples - 05/11/2021 Confirmed reviews ALL

Good comfortoble hotel for the price, & well located near T5, & M25

Dear John J., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget T5 Team

Good stay ....

Customer review rating 4.0/5

Aj Business - 01/11/2021 Confirmed reviews ALL

I am a regular customer and its good to see some Money being invested in this Hotel. The staff have always been great and very helpful , both lifts now work and the refurbished rooms are great. Two things for me , the check in process takes too long and the new TV's are only as good as the quality of the signal they are receiving.. But that said I will continue to choose this Hotel as the Staff are great and the value for money is really good.....

Dear AJ T., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget T5 Team

Poor shuttle bus but good hotel

Customer review rating 3.5/5

Alex Couples - 31/10/2021 Confirmed reviews ALL

Hotel was modern, clean, and pleasant, staff were very helpful and welcoming, however the shuttle bus service to terminal 5 was unreliable. We ended up paying for a taxi instead.

Dear Alex R., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will pass your comments on to the Hotel Hoppa Company Sincerely, Stacey Lucas Guest Services Manager Ibis Hotel T5
Customer review rating 3.5/5

Anonymous Couples - 28/10/2021 Confirmed reviews ALL

Leslie, the lady on reception was very helpful

Dear karen w., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will pass your comments on to Lesley Sincerely, Stacey Lucas Guest Services Manager Ibis Hotel T5

Noisy

Customer review rating 2.5/5

Tracey B. Friends - 28/10/2021 Confirmed reviews ALL

On arrival we were given our keys to room 536 on the fifth floor, unfortunately the whole floor including our room smelled of paint . We were aware the hotel was near Heathrow airport but unaware of the constant bleeping from the forklift trucks as our room looked out onto Davies Turners industrial unit and others so we didn’t sleep get a good nights sleep. However the beds were very comfortable and the lady at check-in Lesley was very helpful and pleasant .

Dear Tracey B., Thank you for taking the time to tell us about your experience at the ibis budget London Heathrow T5. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We will pass on your lovely comments to Lesley Sincerely, Stacey Lucas Guest Services Manager Ibis Hotel T5

Convenient and cost effectice

Customer review rating 4.5/5

Anonymous Solo - 24/10/2021 Confirmed reviews ALL

Very easy

Dear Berenice S., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager Ibis Hotel T5

Really good value for money.

Customer review rating 4.5/5

Marcia M. Business - 24/10/2021 Confirmed reviews ALL

The staff were helpful and welcoming.We were given complimentary parking. The room was clean and nicely decorated.

Dear Marcia M., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager Ibis Budget T5

The worst stay I've had at that price. Premier Inn looks far better now.

Customer review rating 1.5/5

Mike Solo - 23/10/2021 Confirmed reviews ALL

Food area was horrible with hard surfaces (which amplified the screaming children) and harsh lighting. The bar/kitchen lost my food order, so I was stuck there for far longer than I wanted. Despite signs requesting masks be worn few customers were (not your fault), but none of the staff were at all, even those dealing with food service, both evening and breakfast. The lift lobby on my floor was a building site with an open door to the area being worked in. The from was just about OK, though the carpet had a slightly sticky feel in bare feet. And then there was the fire alarm at 0100. No fire of course and after walking down 4 floors and standing around the car park in the cold for 15-20 mins, the noise stopped and everyone drifted back in (and walked back up 4 floors in my case). No information or anything from staff, no attempt at a roll-call, and no apology even when I checked out.

Dear Michael S., Thank you for taking the time to tell us about your experience at the ibis budget London Heathrow T5. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stacey Lucas Guest Services Manager Ibis Hotel T5

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