Novotel London Heathrow Airport T1 T2 and T3 Hotel 4 stars

Stayed for one night. Oct 5th. Nice room on second floor looking towards the airport. Large TV. Large bathroom. Comfortable bed. Good restaurant for dinner and breakfast with excellent service. Great aviation viewing gallery on the top floor.

On arrival at the hotel I found the staff to be friendly and helpful and my request for a room overlooking the airport was taken care of. The rooms are spotlessly clean and to a very high standard and the staff that look after the rooms were always polite and friendly. If you are travelling from Heathrow the hotel is easy to access by public transport and I will be staying here again if i need a hotel in the area..

This my 2nd time staying at Novotel Heathrow Terminal 1,2&3..I returned to stay because this hotel very clean,new building,modern style and very nice staff. Last time I’ve got a problem with parking,my husband forgot to register his car at the hotel reception and got a fine £100 because only parking for 1 hour. I Report this case to the reception and she help me to sort it out..she’s really great Customer service,have sense emphatic and willingness to help. I appreciated to her. Overall Novotel very recommend to stay especially who want to enjoy comfortable environments

I stay at this hotel quite often, because of the restricted connections between UK & Amsterdam (Covid related flight frequency reductions). The rooms & beds are fine. One minor complaint I have however is that there is a reluctance by front desk to assign a room with a bath, without wanting to charge extra. As someone with back issues (a loyalty club member), who had surgery many years ago, being able to take a hot bath improves my quality of sleep. Many Novotels now seem to be providing showers only as standard. Not a great policy in my opinion.

Staff could’ve been more friendly & the food wasn’t impressive. But the hotel itself was nice.

It was pleasant for the price & very well located. The towels were hard & 'crispy' but otherwise it was a good stay for one night only

Having stayed here before and previously being impressed with the hotel, I felt it was the best choice for a Heathrow hotel. The hotel was extremely clean, and the staff outstanding. Just the extra bit of reassurance one needs during this time.

Staff is so nice and there is all under one like bar shisha food all is very nice

Pleasantly surprised by this hotel, lovely rooms, friendly staff, would recommend

It was an ideal location, used the room to have my office meetings for the day as home was too noisy. Parking was also easy to pay for.

Easy location to get to from Heathrow central station via the free buses. Rooms are always clean and the bathrooms are outstanding.

Have stayed here twice here before and enjoyed my stays. This time was disappointing As unlike the previous visits I felt that my Platinum status was ignored, no room upgrade and then given an interior, handicapped room which I disliked very much. I really do not like the bathroom setup in these rooms and as for interior...... After returning from going out I needed to have my key redone, as I had accidentally put my phone against it, there was a lady in front of me being served then another gentleman arrived and waited behind me. Whilst the girl at reception was serving the lady 2 guys came in from having been smoking outside. They walked pAst the line and went behind the desk and asked the girl for keys. Personally I found this extremely rude considering there was a queue and these guys were NOT wearing masks. The girl served them before me, I said to the girl once I was being served that I found those guys to be very rude. Her reply was, “they are long stay guests”. Again I felt my business and status was not important, they should have waited like anyone else. I was very annoyed by this and her response.

Very good comfortable stay.

Comfortable clean room, reasonable conference facility on 4th floor overlooking the airport. Disappointing that the bar closed at 22.30 each night. Catering was mixed with a reasonable buffet lunch, but truly inedible 'cooked' (re-heated) breakfast.

Felt very safe, good covid measures in place. Missed the usual lovely breakfast buffet, but totally understand and agree that this should not be offered at this time.