Novotel London Heathrow Airport - M4 Jct 4 Hotel 4 stars

As an Accor Gold Card Member - this is my go to hotel for international flights from Heathrow, but this was a personal trip - a 2 day visit to Thorpe Park and as usual again it didn't disappoint. Great welcome on arrival, everything was clean and tidy in the room, restaurant was fab and the pool was the icing on the cake - with well managed 30min time slots available via booking in advance. I stay at many hotels and this is right up there in terms of ticking all the boxes for what you want on a short stay. In these difficult times for the hospitality industry, when many things cannot be exactly as we would like, the staff could not have tried harder to make the stay great. The breakfast buffet is back up and running and the choice is superb. Highly recommend this hotel.

The welcome and service was excellent as per usual. The staff were always more than happy to help, serve, accommodate you at every turn.

We only needed the bare minimum, beds but also enjoyed the pool. We did not have breakfast at the buffet as this feels too risky at this time. The concierge wasn't very clear at reception. He gave me the impression that the pool was fully booked but I was asking about the following morning and not that evening. He didn't explain very much such as the pin number for the pool. It did bother me that roughly a third of the adults we saw in the public spaces of the hotel were NOT wearing a mask and nobody was challenging them on this.

We have stayed at this hotel many times before. This was the first time since cocid but it didn't disappoint. Room was great, swimming pool was brilliant - had to book half hour slot for family bubble but we'll organised. Staff were very helpful especially Rahim. We can't wait to return soon.

Good Location, great breakfasts, swimming pool. The room was clean and tidy but in need of some modernisation like upgrade to smart tv with iplayer or screen share to stream from the mobile Netflix etc.

Well located. Priced fair. Clean. Modern. Excellent fresh food.

On the whole, a good stay. Rooms clean, beds v comfortable. Only minor hiccup was some areas of hotel I.e corridors had worn paint and could do with an update.

Stay regularly and the staff are excellent. Always happy to see people and say hello. The facilities are great.

The room service is not good they haven’t clean our rooms and no toilet tissue paper given I have 3 rooms all were same and told them also clean the room and bedsheet still they haven't change it. Breakfast is very good no doubt

Our accommodation was great and our dinner experience was good but I'm sorry to say that our breakfast experience was frightening resulting in our daughter refusing to eat as she just wanted to get out. There was no social distancing, there were children running around everywhere and where we were seated, the queue for the buffet curled right around us and with no exaggeration the people were touching our shoulders. Some sort of discipline by the harassed staff was definitely needed in the current pandemic. Coming frome Wales this was really frightening and upsetting. Spoiled our stay.

No pillows. Massive queue for breakfast. One person at bar during champions league final despite the hotel being "fully booked" Huge car parking fees. Avoid.

We booked an executive room because it stated it came with a Bose speaker and compimentary dressing gowns neither of which were in the room, when I spoke to the manager he said the speakers were taken out a long time ago because people kept pinching them but if that’s the case then change the description on the rooms and don’t charge more for it than the superior room which is it dactyl the same room. We booked and paid for breakfast and when we came down in the morning the queue was ridiculously long and would of been hours waiting so we then had to find some where else to eat as my children wouldn’t be able to wait that long. The hotel says it has a pool but no where on the website does it state that the pool has to be booked in half an hour slots and there was none available whilst we were staying there once again disappointing my children. The beds were rock hard, the sofa bed was missing several slats making it feel unstable. I was given a WhatsApp number to text if there were any issues which I sent several messages which none were responded to. I was very disappointed and slept terribly which was a shame because I’ve stayed in the Wembley one before and that was one of the best nights slee I’ve had.

It was ok. Need better pillows tho or extra

Impressed with the staff, there were obviously very few of them, and they were extremely hard working and helpful. Carina on front desk excellent

We had a great stay due to the circumstances we are currently in this pandemic. We had to stay 3 days at the Novotel to wait to fly out of the UK. The room had an okay layout, I was sharing with my friends and felt that we all had our privacy when needed. The main thing that bothered me was the some shady stains on the wall. Everything else was clean in the room. My stay was great because of Corina, she is absolutely amazing and I can only wish her the best for her future. She was helpful, friendly and super quick with any of our requests. I would come back if I needed to stay overnight in Heathrow knowing that Corina was there and could say hi to a friendly face again! Value for money is there as it was quite cheap. I think my overall score would have been higher if I had visit the Hotel when all the facilities were open. This score is based on the fact that we are in a middle of a pandemic and the room itself did not have the best walls, carpet stains and tv (only two channels).