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Novotel London Heathrow Airport - M4 Jct 4 Hotel 4 stars

Customer review rating 4.2/5 11,760 reviews

ALLSAFE approved hotel

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Novotel London Heathrow Airport - M4 Jct 4
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+ 21 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 10 min. drive from Heathrow Airport and 5 min. drive to Stockley Business Park

  • Hoppa Bus shuttle service can take hotel guests to and from the airport

  • In-house restaurant and Leisure facilities, including gym and indoor heated pool

  • 15 versatile meeting rooms which can hold up to 180 people

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Other sports activities
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 15 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel London Heathrow Airport - M4 Jct 4

Cherry Lane
West Drayton
junction 4m4
UB7 9HJ heathrow
united kingdom

Tel: +4401895431431

Fax: (+44)1895/431221

Check-in from 14h00

Check out up to 12h00

  • H51 :  H51 HEATHROW T 4&5 (Paying)

  • HEATHROW HOPPA :  H 1 HEATHROW T 123 (Paying)


  • PICCADILLY LINE :  Picadilly Line HEATHROW Terminals 1, 2 & 3

  • By plane

    LONDON CITY AIRPORT At 35km / 21.88 miles

  • By plane

    LONDON GATWICK At 100km / 62.5 miles - Shuttle paying

  • By plane

    LONDON HEATHROW At 1.53km / 0.95 miles - Shuttle paying

  • By plane

    LONDON STANSTED At 150km / 93.75 miles - Shuttle paying

  • By boat

    NEWHAVEN At 150km / 93.75 miles

  • By boat

    SOUTHAMPTON At 100km / 62.5 miles

  • By helicopter

    NORTHOLT At 13km / 8.13 miles

  • By car

    MOTORWAY 25 At 5km / 3.13 miles

  • By car

    MOTORWAY 4 At 1km / 0.63 miles

  • By train

    HAYES & HARLINGTON At 5km / 3.13 miles

  • By train

    WEST DRAYTON At 2km / 1.25 miles

GPS :51.497383, -0.455642

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars


Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.


Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 230

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel London Heathrow Airport - M4 Jct 4

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,760 reviews

TripAdvisor Rating 4.0/5

3,334 reviews

Great location

Customer review rating 4.5/5

Anonymous Families - 15/06/2021 Confirmed reviews ALL

The hotel was perfect our trip to legoland and the extra bonus was being able to use the swimming pool which we had to ourselves for most of our stay as the hotel was very quiet. Lots of breakfast options also.


Customer review rating 5.0/5

P. K. Families - 12/06/2021 Confirmed reviews ALL

Hi , I was at Novotel M4J4 from 28th May till 2nd June 2021 with my family ! We had booked our trip to Lego land and Thorp park and some visit to see family friends . The over all experience at the Hotel was simply fantastic !!! We always look forward to stay at Novotel M4J4 because the staff and duty managers all know us very well and they are simply very help full, friendly , caring , hard working and overall great people with exceptional interpersonal skills i will Just say Fantastic Hospitality - The names to applaud are - Corina , Fezan, Janurao, Fazal, Theodra, Malik, Ruksana, Volga. Reason - During the stay the hotel was very much booked with all kind of guests and some of them had been very difficult to the staff (Swearing and expressing anger - we knew this was unacceptable )- there where long ques for Breakfast every day till we were there - But the way whole staff handled the situation within there capacity and keeping calm and continued to look after other guest was simply commendable ! Thus - I will give all of the staff a 7stars and keep up the good work. I will see you again soon once the Hotel is back for welcoming regular guests !! Good Luck and stay safe !!

Good stay

Customer review rating 5.0/5

Pauline S. Families - 12/06/2021 Confirmed reviews ALL

Lovely clean hotel. Friendly helpful staff. Good food

It’s ok

Customer review rating 3.5/5

K W. Families - 10/06/2021 Confirmed reviews ALL

The staff were very accommodating, the facilities upon the entrance were modern and adequate, the suite itself was disappointing. It was clean but in real news of an update.

Quiet Stay

Customer review rating 4.0/5

Hm Business - 10/06/2021 Confirmed reviews ALL

Good stay.Quiet hotel. Room was a little dated and in need of an upgrade.

I love this hotel ..........

Customer review rating 4.5/5

Mr N. M. Families - 10/06/2021 Confirmed reviews ALL

As an Accor Gold Card Member - this is my go to hotel for international flights from Heathrow, but this was a personal trip - a 2 day visit to Thorpe Park and as usual again it didn't disappoint. Great welcome on arrival, everything was clean and tidy in the room, restaurant was fab and the pool was the icing on the cake - with well managed 30min time slots available via booking in advance. I stay at many hotels and this is right up there in terms of ticking all the boxes for what you want on a short stay. In these difficult times for the hospitality industry, when many things cannot be exactly as we would like, the staff could not have tried harder to make the stay great. The breakfast buffet is back up and running and the choice is superb. Highly recommend this hotel.

A great stay

Customer review rating 5.0/5

Mark Families - 08/06/2021 Confirmed reviews ALL

The welcome and service was excellent as per usual. The staff were always more than happy to help, serve, accommodate you at every turn.


Customer review rating 3.5/5

Daniel S. Families - 07/06/2021 Confirmed reviews ALL

We only needed the bare minimum, beds but also enjoyed the pool. We did not have breakfast at the buffet as this feels too risky at this time. The concierge wasn't very clear at reception. He gave me the impression that the pool was fully booked but I was asking about the following morning and not that evening. He didn't explain very much such as the pin number for the pool. It did bother me that roughly a third of the adults we saw in the public spaces of the hotel were NOT wearing a mask and nobody was challenging them on this.

Wonderful family break

Customer review rating 5.0/5

S D. Families - 05/06/2021 Confirmed reviews ALL

We have stayed at this hotel many times before. This was the first time since cocid but it didn't disappoint. Room was great, swimming pool was brilliant - had to book half hour slot for family bubble but we'll organised. Staff were very helpful especially Rahim. We can't wait to return soon.

Good Location, great breakfasts, swimming pool

Customer review rating 4.5/5

Pk Families - 05/06/2021 Confirmed reviews ALL

Good Location, great breakfasts, swimming pool. The room was clean and tidy but in need of some modernisation like upgrade to smart tv with iplayer or screen share to stream from the mobile Netflix etc.

Well located. Clean. Excellent food.

Customer review rating 5.0/5

Martin K. Solo - 05/06/2021 Confirmed reviews ALL

Well located. Priced fair. Clean. Modern. Excellent fresh food.

Some areas of hotel are appearing a bit worn

Customer review rating 4.0/5

Gerard M. Families - 04/06/2021 Confirmed reviews ALL

On the whole, a good stay. Rooms clean, beds v comfortable. Only minor hiccup was some areas of hotel I.e corridors had worn paint and could do with an update.

Great stay

Customer review rating 5.0/5

Philip M. Business - 03/06/2021 Confirmed reviews ALL

Stay regularly and the staff are excellent. Always happy to see people and say hello. The facilities are great.

Cleaning room

Customer review rating 2.5/5

Gurmeet S. Families - 01/06/2021 Confirmed reviews ALL

The room service is not good they haven’t clean our rooms and no toilet tissue paper given I have 3 rooms all were same and told them also clean the room and bedsheet still they haven't change it. Breakfast is very good no doubt

Scary experience

Customer review rating 2.5/5

Diane C. Families - 01/06/2021 Confirmed reviews ALL

Our accommodation was great and our dinner experience was good but I'm sorry to say that our breakfast experience was frightening resulting in our daughter refusing to eat as she just wanted to get out. There was no social distancing, there were children running around everywhere and where we were seated, the queue for the buffet curled right around us and with no exaggeration the people were touching our shoulders. Some sort of discipline by the harassed staff was definitely needed in the current pandemic. Coming frome Wales this was really frightening and upsetting. Spoiled our stay.

Pi55 poor

Customer review rating 1.0/5

James C. Families - 31/05/2021 Confirmed reviews ALL

No pillows. Massive queue for breakfast. One person at bar during champions league final despite the hotel being "fully booked" Huge car parking fees. Avoid.

Rooms not as described, too busy and long queues for breakfast.

Customer review rating 1.5/5

Amber H. Families - 31/05/2021 Confirmed reviews ALL

We booked an executive room because it stated it came with a Bose speaker and compimentary dressing gowns neither of which were in the room, when I spoke to the manager he said the speakers were taken out a long time ago because people kept pinching them but if that’s the case then change the description on the rooms and don’t charge more for it than the superior room which is it dactyl the same room. We booked and paid for breakfast and when we came down in the morning the queue was ridiculously long and would of been hours waiting so we then had to find some where else to eat as my children wouldn’t be able to wait that long. The hotel says it has a pool but no where on the website does it state that the pool has to be booked in half an hour slots and there was none available whilst we were staying there once again disappointing my children. The beds were rock hard, the sofa bed was missing several slats making it feel unstable. I was given a WhatsApp number to text if there were any issues which I sent several messages which none were responded to. I was very disappointed and slept terribly which was a shame because I’ve stayed in the Wembley one before and that was one of the best nights slee I’ve had.

Good but my booking wasnt found to begin with. Then when found, it said room only when l booked room, breakfast & parking

Customer review rating 4.0/5

Anonymous Families - 30/05/2021 Confirmed reviews ALL

It was ok. Need better pillows tho or extra

Great hotel and stay, Legoland visit

Customer review rating 5.0/5

Richard Families - 30/05/2021 Confirmed reviews ALL

Impressed with the staff, there were obviously very few of them, and they were extremely hard working and helpful. Carina on front desk excellent

Dear RICHARD S., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I |

An essential travel stay

TripAdvisor rating 3.0/5

Margaridarauj0 15/01/2021 TripAdvisor review

We had a great stay due to the circumstances we are currently in this pandemic. We had to stay 3 days at the Novotel to wait to fly out of the UK. The room had an okay layout, I was sharing with my friends and felt that we all had our privacy when needed. The main thing that bothered me was the some shady stains on the wall. Everything else was clean in the room. My stay was great because of Corina, she is absolutely amazing and I can only wish her the best for her future. She was helpful, friendly and super quick with any of our requests. I would come back if I needed to stay overnight in Heathrow knowing that Corina was there and could say hi to a friendly face again! Value for money is there as it was quite cheap. I think my overall score would have been higher if I had visit the Hotel when all the facilities were open. This score is based on the fact that we are in a middle of a pandemic and the room itself did not have the best walls, carpet stains and tv (only two channels).

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