Novotel London Heathrow Airport - M4 Jct 4 Hotel 4 stars

The hotel is well-located indeed. Customer service were extremely helpful. Yet, the breakfast area was crowded and the timing was tight. It might be good to extend it, especially that most of the visitors might still be jet lagged on their first morning in London.

Staff were friendly and helpful. Great way to unwind after a long long flight. Good breakfast to start the new day.

Clean, good value for money, good choice of food though the pizza wasnt so good on night one (9.30pm in the bar). The car park paying system is better when we can pay ontop of our bill rather than an app to download just when arriving and tired. Please take away the awful pay machines/download app parking and do it for us as part of the whole payment. Such a practical yet chic hotel. Pool/snooker was a good laugh. The swimming pool was a little crowded but fun. Next time I will look for the gym which I dont think is clearly marked. The changing rooms for the pool are too small but ok as there is a toilet there which can be used. Love the outdoor seating/BBQ . Must be fun in the summer. This novotel is an oasis in a crazy part of the country (right by busiest airport in UK). Excellent with minor disadvantages

Its lovely

I was well looked after from the minute I arrived. Arrived really early and even though couldn't check in until the afternoon, staff were brilliant and got my room ready by 11am. Really nice room and friendly staff, helped with parking and pool access. Would definitely stay again.

Good location Car parking expensive Staff very good Bar food limited selection

easy check in, clean room, bed tucked up too close to wall though

All was good Liked the lean reception desk on ground. I was readily upgraded due to my membership and room was good Breakfast was Okayish - would have liked to see a bit more spread of cereals and bread - but is good enough

I stay here when I have a morning flight or late arrival. Good rooms, restaurant is good enough. Better than other hotels for same value

I have stayed twice here on my outward and return trip. I found the rooms at the Novotel Heathrow comfortable and clean. The bed in particular was very comfortable. The reception staff in particular were very helpful and knowledgeable. The only problem I had was the restaurant. On the whole the food was good apart from the semi-raw chunky chips. The main problem was the slow service. There seemed not to be many people on duty, is there a problem recruiting staff??

Hotel well located on the edge of the Motorway links. Also very close to Heathrow airport. Room was large and the bed very comfortable. Breakfast had a good selection to cover most tastes. Bar area was large open and bright with a reasonable selections of drinks available. Staff were helpful and friendly.

A good stay with all the facilities needed for a quick night before an early flight.

Bath tub was dirty, no moisturisers in the room. Tv remote was missing.

My daughter and I and two babies arrived after an overnight flight. We had many suitcases and two car seats. No one - not one person - offered to help us with our bags. I had book through Accor with the family plan for two rooms, only to find that the rooms were not adjoining. I did not request it because I assumed, apparently incorrectly, that families would be given such rooms. When we were there in October, breakfast was included but not this time. The lady in the restaurant was very helpful, though. Once again, when we left, in spite of all the smartly dressed young people wandering around the lobby, no one came to help. I was planning to stay with you on my way back through London. Not now.

quick check-in / clean comfortable quiet room / memorable breakfast / effective taxi service