Novotel London Heathrow Airport - M4 Jct 4 Hotel 4 stars

Food was nice pool was nice. However wanted to order room service for food after 11pm to be told they they didn't want to turn the ive back in and there was only one member of staff on duty so he could not cook and watch reception at the same time. So had to order food which took over 1 and half hours to come as it was a Sunday. But over all a great stay.

The hotel was easy to find off the motorway and ideally located for us. Our greeting in reception was fab, really welcoming, friendly and helpful. The receptionist was also really great with my 4 year old. I love how novotel treat families/children, no matter which hotel I have stayed in this has been the case.

I stayed one night only. The staff were very helpful. Unfortunately the lounge in the bar area was quite dirty and unattractive. Other chairs and tables were fine. I used the pool which was lovely though I had to ask for towels as there were none in the designated area.

Only short stay as I had to be on the road the next morning.

We booked this on a last minute basis to get away with the kids for a night . We was really happy with the hotel clean room and the swimming pool was a good size

The staff have made our stay memorable, they have gone above and beyond to provide first class service. The suite we booked was so nice we extended our stay another 3 days. Our children have thoroughly enjoyed the stay and they were more than happy to stay a few extra days. The staff have been amazing especially as there are fewer of them, they have also managed to maintain their high standards and go beyond to ensure we had the most pleasant experience possible. A really great experience and credit to all the staff for really being the best they can be, we have thoroughly enjoyed our stay and we are thankful to the Novotel staff for looking after us.

A nice breakfast, nice indoor swimming pool, nice staff , Corina , Olga etc were very nice.

Hotel was lovely. We had two Executive rooms which were clean and roomy. We did ask for connecting rooms but these weren't available which was fine in the end. Breakfast was fantastic and the swimming pool really lovely for us and our 3 children. Car park was big and you have to pay £12 per night. We have a blue disabled badge and had noticed more than one car had parked in the disabled parking bays without a visible disabled badge. This is not the fault of the hotel however they could police his better as what is the point of offering disabled pays. Perhaps offer child/parent bays too to avoid people parking in disabled pays? Would defo stay again - really good stay!

Amazing and outstanding experiance .Great efficient staff who supported through the cov 19 and were great with the children.Breakfadt was great all members of staff should be recognised for there efforts.thank u so much for everything

Unfortunately the air conditioning was not working. Was difficult with children. Was given a fan but no good.

Everything was very well organised and calm. All the staff were friendly and polite. We shal defstay again.

Stayed here overnight to be closer to airport. Hotel was quiet and clean, staff were helpful and courteous. Good breakfast too. Good to be able to use the airport shuttle which stops right outside the hotel entrance.

Very nice hotel in an excellent location with superb staff - highly recommended

pretty goog but short

I was a little unhappy as I booked the room as it had a bath the bath was broken and could not be filled as the same as the shower when operated the water hit the ceiling and was in poor condition I mentioned to reception and the reply was no maintainace on site today.offer of no part refund