Novotel London Heathrow Airport - M4 Jct 4 Hotel 4 stars

Impressed with the staff, there were obviously very few of them, and they were extremely hard working and helpful. Carina on front desk excellent

The hotel is well situated and convenient for Heathrow. The restaurant is good and the staff friendly and accommodating. Check in/out easy and convenient. Desk staff very helpful. Had difficulty obtaining shuttle ticket from the machine - reception staff member knew the machine and got one for me.

We are well known at Novotel J4 M4. Your staff were charming and helpful. Our bar experience was as good as possible given Covid. We had a delicious evening meal, and breakfast was back to almost normal, after the brown paper bags last year. We had a thoroughly lovely time and we appreciate your hotel.

From arrival to my leaving I found the staff extremely helpful. Nothing was too bothersome for them.

it was a great experience...close to the airport for our over night connection

Overnight stay in a suite. Early flight from Terminal 5 the next morning. Covid-19 measures in place throughout the hotel. Clean rooms. Prompt room-service. Excellent front-desk staff.

The guy that took my booking over the telephone was such a great help and pulled out all the stops to make sure I got a room for the night. Excellent and friendly staff.

I was not pleased that in spite of having a medical service dog i was charged a “pet fee”. Never in my life has this happened at any other hotel since he the dog is not a pet, but in fact a medical necessity. I offered documentation to support this but was told no and that I’d be charged regardless.

Very professional.

I have been staying with Novotel Heathrow M4J4 for more than 6 years now . We visit London every month for business and training purpose. Due to lockdown we all missed the travel to London . Recently I had to be at Heathrow for my professional training course ,so booked Novotel but could not get booking for our favourite Suite, which we always stay! Thanks to Corina - the manager who spotted that I did not get our usual Suite .She was kind enough to call me for the same and when she learnt that the system was not making Suite available for online booking ,she did it manually and got us Suite. Many thanks to Corina , Janaruo, Ruksana and Chef for making the stay a fantastic stay. I will be definitely coming back next month

Slightly disappointing.

Nice hotel but this time was different due to COVID-19. No restaurant or bar open.

We had a great stay due to the circumstances we are currently in this pandemic. We had to stay 3 days at the Novotel to wait to fly out of the UK. The room had an okay layout, I was sharing with my friends and felt that we all had our privacy when needed. The main thing that bothered me was the some shady stains on the wall. Everything else was clean in the room. My stay was great because of Corina, she is absolutely amazing and I can only wish her the best for her future. She was helpful, friendly and super quick with any of our requests. I would come back if I needed to stay overnight in Heathrow knowing that Corina was there and could say hi to a friendly face again! Value for money is there as it was quite cheap. I think my overall score would have been higher if I had visit the Hotel when all the facilities were open. This score is based on the fact that we are in a middle of a pandemic and the room itself did not have the best walls, carpet stains and tv (only two channels).

Food was nice pool was nice. However wanted to order room service for food after 11pm to be told they they didn't want to turn the ive back in and there was only one member of staff on duty so he could not cook and watch reception at the same time. So had to order food which took over 1 and half hours to come as it was a Sunday. But over all a great stay.

i am not happy with our stay to novatel im a loyal customer i travel 3 hours every year maybe x2 in a year to visit this hotel this time round im really upset and annoyed with the service communication the whole week of our holiday runied my anixty levels are really high i came to relax enjoy my self instead i been upset and low not good at all