Novotel London Heathrow Airport - M4 Jct 4 Hotel 4 stars

I came during the coronavirus crisis. I was exhausted but wanted to visit the bar. Met some management people (Chander, Bart and Manuel) and had a great conversation. They really care about their guests! The place itself is beautiful. The room was modern, clean and comfortable. I had only 14 hours there but based on this I would definitely stay again.

Friendly and helpful staff comfy room

Despite not enough people on reception had checked in online so not too long a wait. Difference in positive and friendly attitudes from some members of staff. Room fine, breakfast great but don’t believe unaccompanied children should be allowed to eat in dining room because of noisy behaviour and breaking tranquility. Useful Hoppa bus connection.

Pleasant, clean rooms.Very helpful staff!

extremely good service especially from the bar staff (Nelson)

Delay in checking in, were not told how to come out of pool. Food very good and accommodation very nice .

Book last minute, very warm welcome by reception team. Had good nights stay.

have stayed here numerous times. good location, good bar/dinner, good breakfast. Clean and safe.

Extremely friendly and highly efficient staff. No problems with a very highly competent staff. Lean rooms and the most effective check in/out staff.

I’ve been staying in the Heathrow Cherry Lane hotel 3 nights a week for about a year now. I’d like to single out Nelson for his excellent customer service and professionalism. He is always polite and courteous. He builds great rapport with the clientele. His conversation is always interesting because he is a very well travelled young man. In my view, as an employer of large teams, he is clearly capable of doing more for Novotel.

Turned up early, having selected a pre-noon online check-in time, as I always have. The jobs-worth we encountered wanted £20 per room to facilitate this. I have stayed here more than 10 times and never encountered this previously. I told her that we would just store bags and check in later, but then found that we needed to pre-pay car park as that had been sold off to a private contractor. As we stayed an hour over 24 hours, I expected to be charged another few for parking. I offered to pay whatever was due, but was told that this would not be necessary. Whilst this was welcome, I am not confident and would not be surprised to be billed £100 by some random 3rd party. I stay at Accor hotels venues 10-12 Times a year. I might be finding a new provider...

We like to stay for two nights, before and after our annual holiday in Finland, and leave the car in your car park. Unfortunately you couldn't make this booking arrangement for us this year and I had to book the first night and car parking with a 3rd party agency, and the second night direct with you per usual. This was unnecessary hassle, and I lost out on points.

Rooms were great, breakfast was brilliant, kids enjoyed time in the pool.

Stayed one night; convenient to airport; shower was exceptional; bed was comfortable.

Hotel is as expected for Novotel. Overall is satisfied with exception to front desk staff. They didn't do anything wrong but I would expect more smiles, no smile in their face...