Novotel London Heathrow Airport - M4 Jct 4 Hotel 4 stars

The wait for someone to be at reception was a little long- there were 3 people waiting to be attended to by the time someone showed up. Other than that it was a great stay

My babies and myself picked a viral infection from room 355. My baby contracted is terrible virus and his temperature was high.

Car Park Full on arrival (conference attendees took almost all spaces). Room decor dated. Room Air con didn't work. Embarrassing service in restaurant- waiter took 10 mins to find 'pre-booked' menu, then on arrival, the restricted menu made me feel like second rate citizen, just causeless I had the good sense to pre-book a meal (walked out of restaurant, without taking the meal). Breakfast service was dismissive and second rate, no tour of breakfast facilities, breakfast cereals hidden away, so not found.

Very nice. Small issue I keep having is the tv remote control doesn't work. I assume flat battery's. More tea sugar and milk in rooms.

Couldn’t get through to the car park operator and toilet was blocked.

Me and my family had a lovely time staying in your hotel, it wasn’t the best room but because all of our request has been granted, for us it was a great stay. Everyone is very accommodating from the time we checked in until checked out time. Breakfast staff are very friendly and helpful, food was fab, thank you to the chef who cooks our cheese omelette my girls loves it.. when we asked the girls what’s the best part on our stay they both answered “the pool!” They really enjoyed playing in your pool. Thank you Novotel London Heathrow Airport for the wonderful stay!

Hotel is nice, with lounge and restaurant services. Our go to spot if we have an early flight or convenient pick up in the morning. No LHR hastle.

We found all staff exceptional

Very well maintained hotel value for money. Great rooms great staff. I was with my family very helpful staff at breakfast n reception as well. Special thanks to valley from reception and all the staff from breakfast team to make our stay memorable.

Last time I saty . Saty was ok Today I very upset . I called to hotel to book a room as you normally.you can check all my booking I stay with you 9 to 7 all the time . But today lady tell to me that no sir it’s 10 to 4 . I really upset every week I saty with you day use room . I booked same timeing same money .but this time she make me upset . I will book another hotel .

We had a late flight into Heathrow so arrived at the hotel around 11.20. There was someone to greet us, give us our room cards and advise the bar would be open until 01.00 hours approx. Parking is separate from the hotel and the machine had run out of paper to print tickets, the night gentleman sorted all this out for us. We have stayed in this hotel before, clean and comfortable rooms and friendly staff

Had a good experience, but some areas of the hotel could be refreshed.

The staff were disengaged and rude. I still have not received a receipt for my stay. This is the worst hotel in the Accor chain that I have experienced

Friendly helpful staff Having to go back outside the hotel after checking in with your bags on your own after 2300 as a single female to sand in the dark negotiating the car parking set up on the phone e has completely put me off ever using thus hotel again

Staff found English to be Difficult! Also were very non plused with regard to an offer of room upgrade and free breakfast which we had received