Sofitel Cotonou Marina Hotel & Spa 5 stars

Customer review rating (ALL Rating) 4.7/5 1,106 reviews

Sofitel Cotonou Marina Hotel & Spa - Image 1
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Description

Hotel extras

  • Central Location in Cotonou, Benin

  • Luxury Rooms, Designer Suites & Villas with Private Pool

  • 5 World-Class Restaurants with International Cuisine

  • International Conference Center & Flexible Meeting Spaces

  • The Culture & Entertainment Complex: A Unique Entertainment Concept

Our accommodation(s)

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Room 1

Hotel location

Sofitel Cotonou Marina Hotel & Spa

Boulevard de la Marina, Cotonou, 081 BP 7300 Cotonou Aeroport
00000 Cotonou
Benin

GPS:6.351063, 2.3934

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,106 reviews

Customer review rating 3.5/5

Lluellen M. G. B. Families - Confirmed reviews ALL

Dear Mrs B., Thank you for taking the time to share your feedback with us. Please accept our sincere apologies once again for the disturbance caused by the noise during your stay and for the way the situation was handled. We fully understand how frustrating it must have been, especially while traveling with your baby, and we deeply regret that our response did not meet the level of care and attentiveness you rightfully expected. It was a pleasure meeting you and your family at breakfast, and I truly appreciated the opportunity to personally apologize. I hope the small sweet gift for your little one brought a smile and reflected our genuine desire to make amends. Your comments have been shared with our management team and have been taken very seriously. We are reinforcing our procedures to ensure that noise complaints are handled with greater urgency and that our guests are kept informed throughout the resolution process. We are grateful that, despite this experience, you expressed your wish to return. Your confidence means a great deal to us, and we would be honored to welcome you back for the peaceful and memorable stay you originally expected. Kind regards, Isabelle Diandy Quality & Guest Experience Director

Customer review rating 4.0/5

Oluseun F. A. S. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Folasade A. Solo - Confirmed reviews ALL

Customer review rating 3.0/5

Favour E. C. Friends - Confirmed reviews ALL

Dear M. C., Thank you for taking the time to share your feedback. I am pleased to know that you had an enjoyable stay with us. However, I sincerely regret that the breakfast arrangement did not meet your expectations. I fully understand your perception regarding the value of your stay and appreciate your comments on this matter. Please allow me to mention that our hotel offers different room packages, some including breakfast and others excluding it, in order to provide flexibility to our guests. Nevertheless, your suggestion has been carefully noted and shared with our management team as we continuously review our offers and guest experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Sofitel Cotonou Marina Hotel & Spa in the near future. Kind regards, The Guest Experience Team

Customer review rating 5.0/5

Oyinkansola A. W. Couples - Confirmed reviews ALL

Other web-users rate our hotel

  • 458 reviews 9.6/10 Location
  • 610 reviews 9/10 Room
  • 1,368 reviews 9.3/10 Service
  • 208 reviews 9.4/10 Cleanliness
  • 155 reviews 8.4/10 Breakfast
  • 106 reviews 4.7/10 Value
  • 95 reviews 8.2/10 Wellness Area
  • 34 reviews 8.1/10 Bar

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