Sofitel Cotonou Marina Hotel & Spa 5 stars

Customer review rating (ALL Rating) 4.7/5 1,262 reviews

Sofitel Cotonou Marina Hotel & Spa - Image 1
Sofitel Cotonou Marina Hotel & Spa - Image 2
Sofitel Cotonou Marina Hotel & Spa - Image 3
Sofitel Cotonou Marina Hotel & Spa - Image 4

Description

Hotel extras

  • Central Location in Cotonou, Benin

  • Luxury Rooms, Designer Suites & Villas with Private Pool

  • 5 World-Class Restaurants with International Cuisine

  • International Conference Center & Flexible Meeting Spaces

  • The Culture & Entertainment Complex: A Unique Entertainment Concept

Our accommodation(s)

Book this hotel
Room 1

40 SQM / 430 SQF, Private balcony or terrace, Complimentary WiFi, 55" TV, Sofitel Mybed, Rain shower, Dyptique bath amenities , Nespresso Coffee

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 40 m² / 430 sq ft
  • Bedding 2 x Single bed(s)

40 SQM / 430 SQF, Private balcony or terrace, Complimentary WiFi, 55" TV, Sofitel Mybed, Rain shower, Dyptique bath amenities , Nespresso Coffee

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

40 SQM / 430 SQFT, Private balcony, Complimentary WiFi, 55" TV, Sofitel Mybed, Rain shower, Dyptique bath amenities , Nespresso Coffee

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Marina Suite, Club Millesime access, 1 King Bed

60 SQM / 645 SQFT, Private Balcony, Complimentary WiFi, 65" TV, Sofitel Mybed, Rain shower, Dyptique bath amenities , Nespresso Coffee

  • Views:

    City View

Max. number of persons
2
Area
From 60 m² / 645 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Opera Suite, Club Millesime access, 1 King Bed, Sea view

85 SQM / 910 SQFT, Private Balcony with Sea view, Separate Living-Room, Complimentary WiFi, 65" TV, Sofitel Mybed, Bathtub and shower, Dyptique bath amenities , Nespresso Coffee

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 85 m² / 914 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Presidential Suite, Club Millesime access, 1 King Bed, Sea view

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Duplex Suite, Club Millésime access, 1 King Bed, Private Pool

Non contractual photo

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Hotel location

Sofitel Cotonou Marina Hotel & Spa

Boulevard de la Marina, Cotonou, 081 BP 7300 Cotonou Aeroport
00000 Cotonou
Benin

GPS:6.351063, 2.3934

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • COO Additional charge
  • CADJEHOUN AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 198 rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • French

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

4 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet
  • Express
  • Breakfast à la carte
  • Room service
  • Children

Business

8 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for over 12
  • Childrens Club for 6 to 12 years

Well-being

Indoor Heated Pool

  • Covered

Outdoor Unheated Pool

  • Outside

Sofitel Fitness

  • On site

Sports and leisure

Gym

  • On site

Tennis

  • On site
  • On site

Public Outdoor Parking

Parking information

  • On site

Valet parking

Parking information

  • On site

Private Indoor Parking

Parking information

  • On site

Private Enclosed Outdoor Parking

Parking information

  • On site

Well-lit parking

Parking information

  • On site

Bus/Coach Parking Area

Parking information

  • On site

Public Indoor Parking

Parking information

  • On site

Restaurant gastronomique signature. Menu élaboré par la Cheffe étoilée au guide Michelin Georgiana Viou.

Byblos is a stylish Asian fusion restaurant in Cotonou, offering a bold blend of flavors, signature cocktails, and vibrant ambiance. Live music, refined décor, and inventive cuisine make it a must-visit for culinary and nightlife lovers.

Overlooking the Gulf of Guinea, Corniche offers a Mediterranean escape with fresh seafood, vibrant tapas, and a chic open-air ambiance. Enjoy lunch, dinner, or sunset bites in a breezy, elegant setting that blends coastal charm with French flair.

Muse, the chic lobby bar where indulgence meets elegance. Sip inspired cocktails, world‑class wines, and premium spirits in a relaxed yet refined setting. Plush seating, ambient lighting and live lounge music make every visit feel unforgettable.

Start your day with a refined breakfast at Sofitel Cotonou: golden pastries, artisanal breads, fresh fruits, local specialties, and gourmet coffee, all served with elegance in a serene setting or in the comfort of your room.

Heated indoor pool with sleek design, serene ambiance, and panoramic glass walls. Perfect for relaxation after a spa treatment, offering a tranquil retreat in a luxurious setting.

Stay active and energized during your stay with our well-equipped fitness center. Our state-of-the-art facilities and expert trainers will help you maintain your fitness routine while away from home.

Sofitel Spa Signature by KOS Paris is a sanctuary of wellness in Cotonou. In a refined, serene setting, discover bespoke treatments combining French expertise and natural ingredients, for a luxurious sensory journey that restores body and mind.

A timeless setting for unforgettable weddings, where elegant spaces, bespoke service, and refined details create truly magical celebrations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,262 reviews

Customer review rating 5.0/5

Lawson O. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Mariam S. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Ghassan E. H. Families - Confirmed reviews ALL

Monsieur Ghassan E. H., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur Ghassan E. H., nos salutations distinguées. Bien à vous, Mireille Oulai Guest Relation Senior

Customer review rating 4.5/5

Samir C. M. Business - Confirmed reviews ALL

Dear M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mireille Oulai Guest Relation Senior

Customer review rating 4.5/5

Benjamin I. U. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mireille Oulai Guest Relation Senior

Customer review rating 4.5/5

Mariam S. Friends - Confirmed reviews ALL

Although check in was long and that was my fault bc I could have checked in online

Customer review rating 5.0/5

Ghassan E. H. Families - Confirmed reviews ALL

Exellent

Monsieur Ghassan E. H., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur Ghassan E. H., nos salutations distinguées. Bien à vous, Mireille Oulai Guest Relation Senior

Customer review rating 4.5/5

Samir C. M. Business - Confirmed reviews ALL

Well located, comfortable stay and very friendly staff.

Dear M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mireille Oulai Guest Relation Senior

Customer review rating 4.5/5

Benjamin I. U. Families - Confirmed reviews ALL

We enjoyed our stay , the room was a long walk from the elevator , there could have been an alternative elevator shaft created for those rooms at the rarest end of the hotel building. The menu choices were limited or unviable during our stay . Our room was beautifully designed , the bedding and pillows were luxurious and we slept very well . We had sea view. Look forward to having access to the beach which they are working on .

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mireille Oulai Guest Relation Senior

Customer review rating 5.0/5

Carlos G. S. Business - Confirmed reviews ALL

Best hotel in Cotonou by far

Dear Guest S. Carlos , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mireille Oulai Guest Relation Senior

Customer review rating 5.0/5

Vera P. Friends - Confirmed reviews ALL

The hotel was well located and the amenities were superb. Staff are very helpful and welcoming and the stay was very comfortable and restful. Love that it’s all inclusive with many activities to do, you could spend the entire weekend in there without having to step out.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mireille Oulai Guest Relation Senior

Customer review rating 5.0/5

Fatoumata B. Business - Confirmed reviews ALL

From when you get out the car, you are well take care of. Always smiling and ready to help. The reception is very clear about all the services you will receive and the costs and they are just genuinely accommodating! At breakfast, the food is good and the service is also excellent - I am well taken care of! Thank you for always making my work trips a pleasure!

Dear Guest Madam B. Fatoumata, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mireille Oulai Guest Relation Senior

Customer review rating 4.0/5

Tamuno N. O. R. Couples - Confirmed reviews ALL

Whilst the staff were very good, there were a few shortfalls that need addressing - delayed response time to replace my faulty room phone, hotel ran out of milk for the coffee bar in the room, and dinner at the Vivo(?) restaurant in particular was less than impressive.

Customer review rating 5.0/5

Nnenna O. O. Friends - Confirmed reviews ALL

I celebrated my 40th birthday at the Sofitel. From our arrival to our departure, the staff was warm and welcoming. The facilities such as the pool and spa were great and easily accessible. Having a lounge on the premises was a nice touch. We didn’t have to go out to experience Benin night life. Overall 10/10 experience!

Dear Madam O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mireille Oulai Guest Relation Senior

Customer review rating 5.0/5

Hanifat A. O. Couples - Confirmed reviews ALL

It was extremely beautiful, staffs were really nice. I had an amazing time and experience.

Dear Madam O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mireille Oulai Guest Relation Senior

Customer review rating 4.0/5

David L. Business - Confirmed reviews ALL

everything went wee, I've stayed in room 426, and the internet connection in this room isn't good. other than that it was excellent, but as a business traveler this is an important point.

Dear Sir L., Thank you for your feedback . We are sorry the internet connection was not up to expectations , especially for business traveler. We understand how important a good connection is and are working on improving it . We really hope to welcome you back and make your next stay even better. Sincerely, Mireille Oulai Guest Relation Senior

Customer review rating 5.0/5

Quentin B. Business - Confirmed reviews ALL

What a great pleasure to experience the true definition of luxury in a country like Benin. Sofitel Cotonou Marina Hotel & Spa has truly changed the hospitality landscape of the city, with its five-star facilities, outstanding service, and exceptional overall experience. I think we can now boldly say that Sofitel Benin deserves its place among the best Sofitel hotels in the world. A big thank you to the entire team for their world-class welcome and hospitality. They made my stay truly unforgettable, with so many thoughtful little details that meant a lot. And of course, a special mention for the incredible Duplex Suite with its private pool — definitely an experience I would highly recommend at least once when staying at the Sofitel Cotonou. I’m already looking forward to coming back, and next time, bringing my family along to enjoy this beautiful experience together. Congratulations and big THANK YOU to the entire team! 👏🏾

Dear sir Bgabwa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mireille Oulai Guest Relation Senior

Customer review rating 5.0/5

Azom U. Friends - Confirmed reviews ALL

Very beautiful

Dear Mrs U., Dear Guest, Thank you for your lovely feedback! We are delighted you enjoyed your stay and found everything beautiful. We look forward to welcoming you back soon! Warm regards, The Guest Experience Team

Customer review rating 5.0/5

Ruth N. U. Solo - Confirmed reviews ALL

I felt so at home and was treated like a queen Everyone was welcoming Food was good I rate this please 10/10

Dear Mrs U., Thank you for your wonderful feedback and for your 10/10! We are delighted you felt at home and enjoyed the warm welcome and our food. We look forward to welcoming you back soon! Warm regards, The Guest Experience Team

Customer review rating 4.5/5

Nkechi N. N. Friends - Confirmed reviews ALL

It was very pleasant I must say Neatness was a ten for me Attention to every details It was so so therapeutic…amazing workers also

Dear Mrs N., Thank you for your wonderful feedback! We are delighted you enjoyed the cleanliness, attention to detail and the care of our team. We look forward to welcoming you back for another amazing stay! Warm regards, The Guest Experience Team

Customer review rating 4.5/5

Omobolaji G. Friends - Confirmed reviews ALL

lovely

Dear Mr g., Thank you for your lovely feedback! We are delighted you enjoyed your stay and look forward to welcoming you back soon. Warm Regards, The Guest Experience Team

Customer review rating 0.5/5

Oluyemisi O. O. Families - Confirmed reviews ALL

The hotel is beautiful, the staff were friendly. We travelled as a family and wanted to be on the same floor, this was not possible due to availability. Downside to our stay was that we changed rooms on the second day of our stay and forgot our Bluetooth speaker in our old room. We asked for it the next day but we were told it wasn't found. This is quite terrible and tells me the housekeeping staff are not trustworthy.

Dear M. O. O., Thank you for sharing your feedback. We are pleased to know that you enjoyed our hotel and found our team friendly. Regarding your Bluetooth speaker, we sincerely regret the disappointment caused. Following a careful check with our teams, we are sorry to confirm that unfortunately, nothing matching your description was found. We fully understand your concern and apologize for the inconvenience this may have caused. We hope to have the opportunity to welcome you and your family again under more positive circumstances. Best regards, The Guest Experience Team

Customer review rating 4.0/5

Francis I. E. Couples - Confirmed reviews ALL

Warm and pleasant. Nice breakfast selection and tasty. Accommodation was comfortable. The bed in the room was designed with petals to congratulate us on our 28th Wedding Anniversary and we got a personal hand-written letter celebrating my wife and me. However, some areas for improvement - The refrigerator did not work while I was there. They did not change it even when I asked several times so I did not have cold drinks. Though we finally got a box of ice-cubes. No milk or cream for tea/coffee in the room. I would have preferred air vents in the toilet to remove smells after using the toilet. I would have preferred to have a document stating some basic instructions about the use of the room to know that: (1) How to operate the Air-conditioner (2) That the Air-conditioner goes off when I leave the door to the balcony open.

Dear Mr E., Thank you for sharing such detailed feedback, and congratulations once again on your 28th wedding anniversary! We are delighted that you enjoyed the warm welcome, breakfast, comfortable accommodation and personalized touches prepared for your celebration. We sincerely apologize for the inconveniences regarding the refrigerator, in-room amenities and room information. Your comments are valuable and have been shared with our teams to help us improve these points. We hope to have the pleasure of welcoming you and your wife again for an even more seamless experience. Warm regards, The Guest Experience Team

Customer review rating 4.5/5

Dalebe M. G. Business - Confirmed reviews ALL

The stay at the Sofitel Hotel in Cotonou was very comfortable overall. The only unfortunate situation was that our booking team did not inform the hotel in time that I would be staying for an additional night. As a result, when I returned to the hotel in the evening, my room had been locked, and I was informed that a late check-out charge would apply. I was also asked to wait in the lobby until the reception team received the updated reservation. Once the reservation was confirmed, I was able to access my room and continue my stay. Despite this inconvenience, the overall stay was comfortable and satisfactory.

Dear Mr G., Thank you for sharing your feedback. We are pleased to know you found your stay comfortable overall. We sincerely apologize for the inconvenience caused by the delay in updating your reservation and the resulting wait at the hotel. We understand this was not the smooth experience you expected, and we appreciate your patience. We look forward to welcoming you again for a more seamless stay. Warm regards, The Guest Experience Team

Other web-users rate our hotel

  • 468 reviews 9.5/10 Location
  • 647 reviews 9/10 Room
  • 1,452 reviews 9.3/10 Service
  • 6 reviews 8.1/10 WiFi
  • 219 reviews 9.1/10 Cleanliness
  • 169 reviews 8.2/10 Breakfast
  • 114 reviews 5.1/10 Value
  • 100 reviews 8.9/10 Wellness Area

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