Novotel Cotonou Orisha Hotel 4 stars

We had a group of 26 stay for about 7 days and had an amazing experience. The staff was attentive, the property spotless, and the rooms super comfortable! Great job all the way around!

Very pleased with the service I experienced during my stay at the Novotel Cotonou. Friendly staff, comfortable room and very pleasant pool area.

Enjoyed everything ,the view From the pool side,the breakfast,staff I enjoyed my stay

It was a great experience and great stay. Hotel service and infrastructure, but on top of it an extraordinary and professional welcome and service from the the reception, specially Mrs Eurydice who gives customer stay as it is home and an experience as a family hotel. Thank you very much

I really enjoyed every bit of my stay. The staff and food was superb.

Very pleasant - staff were very helpful

The team at the front desk and in the restaurant does not understand smiling and always try to please the customer - we are 'friends' - not enemies there !!! Why can we not extend the stay at the reception ? ..... they told me not possible ! - and we have to go to the room and get on the week wifi - and book again a new stay at the internet at the same hotel !!!! ... ha ha ha ... what is that ? ....... I'm staying here for 4 month ! - so I have to do this every last day at the month ? ....... at the internet you can only book one month at the time !!!! ... ha ha ha .... no good and not profesionel !!! ..... you also state that the longer you stay the cheaper it gets per night ...... but we can only book one month ahead ... so how is that posible ?

Spent one night here while attending a family event in Porto Novo. Standard Novotel fare. Clean, functional, no frills. Double occupancy room came with only one bath towel. Housekeeping provided one quickly. Stay spoilt by wait of more than an hour for our admittedly late supper.

I enjoyed staying at the Novotel Cotonou although it was my first trip in Benin. The food was good, and the staff was very welcoming ! Next time I go back to Cotonou it will be most definitely in there. Lou.

Place to stay if you are visiting Cotonou for Business trip or other reason. Nice room with good quality of materras, clean and with nice view to the pool. Nice pool and garden. Good breakfast and luch or dinner buffet as well as option of menu a la carte. Professional staff and with dedicate attention. recommand this place in Cotonou

good stay in recent renovated hotel. nice pool and garden. Good breakfast with fresh foods. Lunch and dinner buffet are also good. Nice room with good materas. recommand this hotel if you are visiting Cotonou.

Overall stay was very disappointing, I have been several times to this hotel and it's getting worst and worst. The whole hotel is suffering from the lack of renovations for years and absolutely 0 work has been done. At least before the employees were friendly. This will be my last stay as there has been several new hotels in town.

Nice place with great amenities. But the front desk committed an error in billing, and billed me twice. I am still waiting for refund in my card account. As a result I have had to cut short my West Africa tour by a week and I will suffer financial loss.

The hotel is in desperate need of a makeover. -The hallways are rundown and smell moldy, and the rooms have the same issue. -Rooms need new furniture, including new beds. Currently the beds are very close to the floor, and my mattress was lopsided. Duvet had mosquito blood on my arrival. Everyone in our group was kept awake at least one night due to mosquitoes in room. -Bathrooms need updating, and a few days I didn't have hot water (just lukewarm). -Wifi was very poor--better in lobby than room, but in room often didn't really work at all. -Pool is pretty nice, but two issues: first, the let non-guests use it, and local boys in underwear were swimming--not the sign of a 4* hotel, and second, the pool attendant was not attentive--had to track him down for towels. -Breakfast is ok, but understaffed--be prepared to make your own coffee/tea and to figure out how to use the machines. You can order eggs, if you can track someone down to order them. -Restaurant service was great at times, and slow at times. Food was hit or miss as well--some things better than others. The bar was particularly slow. I only ate at the hotel, and avoided raw foods, but still had an upset stomach twice during the trip. -Front desk staff sometimes did not speak English. -A few times had issues with our key cards not working (one colleague was locked out for a while before they could fix his door). My safe also jammed. Elevator also broke once while I was in it. ATM was broken many days. -No gym as advertised. -Checkout was a mess. Bills were all incorrect (adding accommodation when it had been prepaid). Only one person working even though it was a prime checkout time before one of the few international flights. She couldn't figure out how to print all of the pages of the bill and was getting nasty with us when we said we needed the entire bill (a common thing!). -Overall, many of the staff members were nice, but if we had another option, we would not stay here again.

A bit run down, poor connectivity in some of the rooms. Not fit to be a four star hotel, not meet the standard of Novotel brand. Bed height is very low, mattress wasn't firm. Location, pool and greenery in the open areas are a plus