Novotel Cotonou Orisha Hotel 4 stars

I had a good stay at the Novotel. The room was tastefully furnished and was comfortable. though the room was small considering the price, the furniture blended seamlessly with the rest of the room. Making me feel at ease to work and sleep.

The AC is not working in the room 202. The second lift wasn't clean, there was water into it..So there was a queue at the reception. I do have to ask someone to mop up the lift, so people can use the two lifts instead of one. Other thing, the hotel was so crowded at that day, 13th of August.

We had a group of 26 stay for about 7 days and had an amazing experience. The staff was attentive, the property spotless, and the rooms super comfortable! Great job all the way around!

Very pleased with the service I experienced during my stay at the Novotel Cotonou. Friendly staff, comfortable room and very pleasant pool area.

Enjoyed everything ,the view From the pool side,the breakfast,staff I enjoyed my stay

It was a great experience and great stay. Hotel service and infrastructure, but on top of it an extraordinary and professional welcome and service from the the reception, specially Mrs Eurydice who gives customer stay as it is home and an experience as a family hotel. Thank you very much

I really enjoyed every bit of my stay. The staff and food was superb.

Very pleasant - staff were very helpful

Place to stay if you are visiting Cotonou for Business trip or other reason. Nice room with good quality of materras, clean and with nice view to the pool. Nice pool and garden. Good breakfast and luch or dinner buffet as well as option of menu a la carte. Professional staff and with dedicate attention. recommand this place in Cotonou

good stay in recent renovated hotel. nice pool and garden. Good breakfast with fresh foods. Lunch and dinner buffet are also good. Nice room with good materas. recommand this hotel if you are visiting Cotonou.

Overall stay was very disappointing, I have been several times to this hotel and it's getting worst and worst. The whole hotel is suffering from the lack of renovations for years and absolutely 0 work has been done. At least before the employees were friendly. This will be my last stay as there has been several new hotels in town.

Nice place with great amenities. But the front desk committed an error in billing, and billed me twice. I am still waiting for refund in my card account. As a result I have had to cut short my West Africa tour by a week and I will suffer financial loss.

The hotel is in desperate need of a makeover. -The hallways are rundown and smell moldy, and the rooms have the same issue. -Rooms need new furniture, including new beds. Currently the beds are very close to the floor, and my mattress was lopsided. Duvet had mosquito blood on my arrival. Everyone in our group was kept awake at least one night due to mosquitoes in room. -Bathrooms need updating, and a few days I didn't have hot water (just lukewarm). -Wifi was very poor--better in lobby than room, but in room often didn't really work at all. -Pool is pretty nice, but two issues: first, the let non-guests use it, and local boys in underwear were swimming--not the sign of a 4* hotel, and second, the pool attendant was not attentive--had to track him down for towels. -Breakfast is ok, but understaffed--be prepared to make your own coffee/tea and to figure out how to use the machines. You can order eggs, if you can track someone down to order them. -Restaurant service was great at times, and slow at times. Food was hit or miss as well--some things better than others. The bar was particularly slow. I only ate at the hotel, and avoided raw foods, but still had an upset stomach twice during the trip. -Front desk staff sometimes did not speak English. -A few times had issues with our key cards not working (one colleague was locked out for a while before they could fix his door). My safe also jammed. Elevator also broke once while I was in it. ATM was broken many days. -No gym as advertised. -Checkout was a mess. Bills were all incorrect (adding accommodation when it had been prepaid). Only one person working even though it was a prime checkout time before one of the few international flights. She couldn't figure out how to print all of the pages of the bill and was getting nasty with us when we said we needed the entire bill (a common thing!). -Overall, many of the staff members were nice, but if we had another option, we would not stay here again.

A bit run down, poor connectivity in some of the rooms. Not fit to be a four star hotel, not meet the standard of Novotel brand. Bed height is very low, mattress wasn't firm. Location, pool and greenery in the open areas are a plus

Most things are not easy here-having a meal, check-out, porter, wifi connection. It is very difficult to do whatever I wish to do. There is no service at the restaurant specially, staffs are not greeting come in and out, waiter or waitress do not show up to take an order. This is not the place, where you normally get the service in any Novotel in the world.