Novotel Cotonou Orisha 4 stars

Customer review rating (ALL Rating) 4.5/5 347 reviews

Hotel extras

  • Near the airport and Cotonou beach

  • Comfortable rooms with unlimited WiFi and air conditioning

  • Five conference and seminar meeting rooms

  • An international restaurant

  • An outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Cotonou Orisha

Boulevard de la Marina, 08 BP 0929

GPS:6.348814, 2.401088

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  347 reviews

TripAdvisor Rating  4.0/5  473 reviews

Certificate of excellence 2022

Nice hotel with a spa

TripAdvisor rating 4.0/5

VioletPurpl Business - TripAdvisor review

One of the best hotels in Cotonou. There is a free shuttle from the airport. You have to wait for a while and it shows up. The hotel is just a few minutes drive from the airport, across from the US embassy. The hotel is situated behind gates next to the Ibis hotel. There is a spa and a gym by the gate. Maria at the front desk speaks English well and is very nice. Some staff’s English is limited and they are not as friendly. There is an ATM behind the front desk and the charge is 3,650 CFA a transaction. The hotel changes US dollars at 551 CFA, which is not a good rate. Room is comfortable with a king size bed. There is a small refrigerator in the room, but the one in my room did not keep stuff so cold. You get a daily small water bottle. The room gets cleaned daily. My shower did not drain well. Staff does not leave extra toilet paper but if you call they will bring you a roll quickly. Breakfast has a nice spread of hard-boiled eggs, rice, pasta, chicken, omelette station, crepe, bread, pastries, fruit, yogurt, etc. There is a coffee machine but at times it does not work and the coffee is not that good. Staff does not speak English well but guests are happy to help translate. If you are in a hurry staff will provide a to go container to take your food, though they do not have disposable forks or cups. Services at the spa are much more expensive than you can get outside of the hotel. I found a spa by the Erevan supermarket with good rates. A facial is about $55 and a massage around $75. Staff does not speak English, except for the receptionist. Make sure to ask for 10 percent discount for Novotel guests. The large Erevan supermarket is about a mile away. The store has imported French products, it is sort of like a Target, with some household goods. Prices are equivalent to US prices. I would stay here again when in Cotonou.

Dear Sir/Madame, Thank you for taking the time to tell us about your experience with us. We appreciate it as it helps us to excel. Content has been also shared with the entire team; We are glad to read that you enjoyed your stay and you find our hotel as one of the best in Cotonou. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.

Excellent hôtel in Cotonou

TripAdvisor rating 5.0/5

Betty A Business - TripAdvisor review

Excellent hotel in Cotonou and the hotel staff is very dedicated and welcoming. It’s a marvellous experience. Eurydice, Maria, Marcellin and the whole team will make the experience incredible. The facilities and rooms are nice and the location is good within Cotonou.

Dear Madame Yvette, We very much appreciate your comments regarding your stay at Novotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.

Looks very good but bad and borderline hostile service

TripAdvisor rating 2.0/5

Jonas D TripAdvisor review

Staff on the terrace has low service orientation, zero motivation and is painfully slow. They see you sitting down and yet don't make it a priority to bring you a menu or anything, you will have to waive them over several times. If they finally do come over, it is without a smile and no enthusiasm. They will make sure that the client understands their lack of enthusiasm by moving at a snail's pace. Don't order coffee as it will be cold. Also, the guards at the gate will greet you and ask you several questions about how your day is going etc. only to finish by finally asking if you have a present for them (meaning money). Very irritating and has happened multiple times when I come by car. The Golden Tulip hotel is next door, with much better, more professional and modern service (and hot coffee!). Unfortunately I've given up on the Novotel Cotonou after my last visit.

Dear Mr. Jonas, Thank you for taking the time to tell us about your experience with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Atour hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the appropriate measures has been taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nordine AMRANI General Manager.

Novotel Cotonou

TripAdvisor rating 3.0/5

roryjdoyle Business - TripAdvisor review

The rate that I paid on the ACCOR ALL app appears to be more expensive than the weekly rate being advertised at the hotel main entrance to the public! Compact hotel with bar, one restaurant and a decent swimming pool. Nothing particularly interesting about this hotel.

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nordine AMRANI General Manager.


Customer review rating 1.5/5

M. N. A. Business - Confirmed reviews ALL

Good 👍🏻

Dear Mr. Naziru A. M., We thank you very much for sharing your experience with us after your recent stay among us. We were glad to read that you were very happy of your stay. However, during the process of rating your experience, unfortunatly you choose the wrong rating meaning you gave us a rate very below expectation. We believe that it is a mistake. We look forward to welcoming you soon again. Sincerely, Nordine AMRANI General Manager.

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Other web-users rate our hotel

  • 126 reviews 9.8/10 Location
  • 134 reviews 8.4/10 Room
  • 581 reviews 9.3/10 Service
  • 8 reviews 7.1/10 WiFi
  • 243 reviews 8.9/10 Food
  • 192 reviews 9.8/10 Vibe
  • 63 reviews 9.5/10 Cleanliness
  • 60 reviews 9/10 Amenities

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ibis Cotonou

2 stars

At 89 m

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