Novotel Cotonou Orisha 4 stars

Customer review rating (ALL Rating) 4.5/5 315 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Near the airport and Cotonou beach

  • Comfortable rooms with unlimited WiFi and air conditioning

  • Five conference and seminar meeting rooms

  • An international restaurant

  • An outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Cotonou Orisha

Boulevard de la Marina, 08 BP 0929
COTONOU
Benin

GPS:6.348814, 2.401088

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  315 reviews

TripAdvisor Rating  4.0/5  497 reviews

Certificate of excellence 2023

5 Star Price 2 Star Service and Experience

TripAdvisor rating 1.0/5

Aditya K TripAdvisor review

Terribly designed rooms with open wash basin and shower. No privacy at all and extremely inconvenient if 2 people are staying in a room. In addition our room was in a terrible condition too. Broken bed side reading lamp and several stains on the ceiling. Upgradation required urgently. Overall Property is nice but the working staff are quite rude and unaccommodating. Lots of training required. Very few options for vegetarians and its quite inconvenient. Quality of Food and Training Level of Staff definitely needs to improve if they want to host global travelers.

Dear Sir/Madam, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nordine AMRANI General Manager.

Clean and comfy

Customer review rating 5.0/5

Mme Z. Business - Confirmed reviews ALL

Extremely satisfied with the service

Dear Madam Goulynan Nadege Plegnon, We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.

Good stay but for the air conditioner

Customer review rating 3.5/5

Uzoamaka B. Business - Confirmed reviews ALL

The Air-conditioner kept tripping off

Dear Mme UZOAMAKA GERTRUDE B., Thank you for taking time to tell us about your experience with us at Novotel Cotonou. We are glad to read that you had a good stay; the rest of the content was well noted as well and we apologise for the inconvenience caused. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Investiagtion was made as well and it was a matter a setting. Kindly not hesitate next time while in house to contact reception for any assistance you may require; We appreciate your sharing your concerns, and we look forward to welcoming you again soon. Sincerely, Nordine AMRANI Directeur Général des hôtels.

Nice hotel with a spa

TripAdvisor rating 4.0/5

VioletPurpl Business - TripAdvisor review

One of the best hotels in Cotonou. There is a free shuttle from the airport. You have to wait for a while and it shows up. The hotel is just a few minutes drive from the airport, across from the US embassy. The hotel is situated behind gates next to the Ibis hotel. There is a spa and a gym by the gate. Maria at the front desk speaks English well and is very nice. Some staff’s English is limited and they are not as friendly. There is an ATM behind the front desk and the charge is 3,650 CFA a transaction. The hotel changes US dollars at 551 CFA, which is not a good rate. Room is comfortable with a king size bed. There is a small refrigerator in the room, but the one in my room did not keep stuff so cold. You get a daily small water bottle. The room gets cleaned daily. My shower did not drain well. Staff does not leave extra toilet paper but if you call they will bring you a roll quickly. Breakfast has a nice spread of hard-boiled eggs, rice, pasta, chicken, omelette station, crepe, bread, pastries, fruit, yogurt, etc. There is a coffee machine but at times it does not work and the coffee is not that good. Staff does not speak English well but guests are happy to help translate. If you are in a hurry staff will provide a to go container to take your food, though they do not have disposable forks or cups. Services at the spa are much more expensive than you can get outside of the hotel. I found a spa by the Erevan supermarket with good rates. A facial is about $55 and a massage around $75. Staff does not speak English, except for the receptionist. Make sure to ask for 10 percent discount for Novotel guests. The large Erevan supermarket is about a mile away. The store has imported French products, it is sort of like a Target, with some household goods. Prices are equivalent to US prices. I would stay here again when in Cotonou.

Dear Sir/Madame, Thank you for taking the time to tell us about your experience with us. We appreciate it as it helps us to excel. Content has been also shared with the entire team; We are glad to read that you enjoyed your stay and you find our hotel as one of the best in Cotonou. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.

Excellent hôtel in Cotonou

TripAdvisor rating 5.0/5

Betty A Business - TripAdvisor review

Excellent hotel in Cotonou and the hotel staff is very dedicated and welcoming. It’s a marvellous experience. Eurydice, Maria, Marcellin and the whole team will make the experience incredible. The facilities and rooms are nice and the location is good within Cotonou.

Dear Madame Yvette, We very much appreciate your comments regarding your stay at Novotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.

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Other web-users rate our hotel

  • 122 reviews 9.6/10 Location
  • 127 reviews 8.5/10 Room
  • 579 reviews 9.3/10 Service
  • 9 reviews 7.5/10 WiFi
  • 256 reviews 8.8/10 Food
  • 207 reviews 9.9/10 Vibe
  • 58 reviews 8.8/10 Amenities
  • 51 reviews 8.1/10 Breakfast

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