ibis Cotonou 2 stars

Dear Mr. Vivien K., Thank you for sharing your feedback about your recent experience with us. We are glad to hear that your stay was good overall, however we apologize for the inconvenience you faced. We appreciate your patience in reaching out to us; your comments is very well noted, and we will work on improving the issue raised. We would like to take the opportunity to inform you that, regarding every reservation made besides our direct reservation chanel could not be modified by the hotel unless the guest; moreover, it happens also there could be non availability of the rroms. We will kindly invite you to feel free to contact us directly or passing through our hotel website to make your bookings and benefit of all advantages linked to that. We look forward to welcome you back to Cotonou on your next visit. Please feel free to reach out directly to us for any assistance you may require. Thank you again for your feedback, and we look forward to seeing you soon! The management.

Dear Mr. Pius O., We very much appreciate your comments regarding your stay at the ibis Cotonou. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.

Dear Mr. Dalhatu Muhammad Z., We very much appreciate your comments regarding your stay at the ibis Cotonou. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.

Dear Mr. J., We thank you for taking time to share your feedback after your recent stay with us. We were very sorry to read your comment about your experience with us and we regret that your experience did not meet your expectations. Please allow us to express our sincere apology for every inconveniences you encountered. We understand how frustrating it must have been to be disturbed after a long journey. The entire content was well received and shared with our various team as well. We would like to assure you that at our hotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We make sure our guests are provided with right standard amenities required and we are continuously working to ensure that our amenities and services meet our guests' expectations. We are committed to treating all guests with fairness and respect. For the safety of all our guest, we observe very strict health and safety protocols and ensure that our policies are applied consistently across all our facilities. We regret any misunderstanding that may have occurred; Your feedback is crucial for us to improve our service. We appreciate again your sharing your concerns Mr. J., and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, The management.

Dear Mr. DAVID A., Thank you for taking the time to tell us about your experience with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The content has been well received and shared with the various service in charge. Kindly rest assured that the appropriate measures have been taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nordine AMRANI General Manager.