ibis Cotonou 2 stars

Customer review rating (ALL Rating) 4.1/5 120 reviews

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ibis Cotonou - Image 1
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Boulevard de la Marina, 08 BP 0929, 08 BP 0929 COTONOU, Benin

Description

Hotel extras

  • Hotel near the airport, Embassies, International Organizations & Ministries

  • Hotel located 10 minutes from the city center and Business district

Our accommodation(s)

Room

Room with a double bed featuring the new bedding

  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Double bed(s)

Hotel location

ibis Cotonou

Boulevard de la Marina, 08 BP 0929
08 BP 0929 COTONOU
Benin

GPS:6.349573, 2.401333

Telephone
Fax +229 21 30 56 78

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

RESTAURANT

Non contractual photo

Linger over your meal as your stay unfolds and discover a world of taste sensations on the menu at ibis restaurants...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  120 reviews

TripAdvisor Rating  4.0/5  317 reviews

Customer review rating 3.5/5

David A. G. Business - Confirmed reviews ALL

First off, when I tried to reserve a place, there were no places available. Then I immediately called Novotel for a reservation, but they were full. However, Novotel reserved for me at Ibis, while Ibis said that there were no places. Second the morning breakfast was not up to satisfaction. I stayed two nights, the first morning I went out for breakfast at a restaurant and the second time I went to Novotel for their breakfast menu.

Unprofessional, unethical, irresponsible !

TripAdvisor rating 1.0/5

leciel83 Solo travel - TripAdvisor review

Absolutely horrible experience with Ibis ! I am an Accor member and I booked a room for myself after I arrived by air in the morning and finished a full tour here in Cotonou via the ALL app. Also, my booking was not refundable and was shown on the app that it was paid. When I reached the hotel, the front desk person told me in a straight face that, sir I see your reservation but we don’t have a room for you today. I was like, and ? He said no room for you. I have then shown his my reservation, my app confirmation suggesting the room has been paid. But he claims that no the room was not paid and there is nothing he could do. Then he just gave me the hotel manager’s (Luc) email and ask me to write to him. After a long day, I was tired, this situation to me, especially booked via their official app, was truly unheard of. Also the front desk person just gave me, don’t look at me look and asked me to find another hotel myself. This was truly unprofessional and there was no apology from the start to the end. I am still verifying whether my credit card has been charged for this booking. But this experience was OMG, truly not responsible and not putting their customer first. Thus, I hereby share my terrible experience with them and hopefully it will not happen to you if you wish to book with them.

Dear Sir! Thank you for taking the time to tell us about your experience with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the appropriate measures have been taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nordine AMRANI Directeur Général des hôtels.

Close to airport

TripAdvisor rating 3.0/5

ffrige TripAdvisor review

The location is the best feature of this place. However, you can't walk to the airport, you still need to rely on their shuttle service, which for me arrived very late when I was already about to hop on a taxi: very disappointing first impression! The room was small but clean. The breakfast quite nice, with excellent chocolate pastries. The WiFi is horrible, as it kept disconnecting.

Dear Sir, Thank you for taking the time to share your feedback. The content has been well noted and shared with our team. It is our hope that you will give us the opportunity to best serve you. Sincerely, Nordine AMRANI Directeur Général des hôtels.

Well located. Good value for monday👍

Customer review rating 4.0/5

Jon R. Business - Confirmed reviews ALL

Very nice staff. Good breakfast. Ok room and nice surroundings😊

Dear Mr. JON R., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.

Good stay

Customer review rating 3.5/5

Jean G. A. Couples - Confirmed reviews ALL

Our experience was satisfactory, we enjoyed the breakfast buffet which is really well stocked and excellent. Our only regret is that IBIS Hotel does not offer room service.

Dear M. JEAN GILDAS A., Thank you for your review of our hotel! We are glad that you enjoyed your stay and the rest of the content is noted as well; however, room service not being part the ibis standard. We hope to welcoming you soon again. Sincerely, The management.

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Other web-users rate our hotel

  • 81 reviews 9.7/10 Location
  • 102 reviews 4.8/10 Room
  • 202 reviews 8/10 Service
  • 10 reviews 8.2/10 WiFi
  • 68 reviews 9.3/10 Vibe
  • 54 reviews 5.5/10 Breakfast
  • 53 reviews 4.5/10 Comfort
  • 38 reviews 6.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.