ibis Cotonou 2 stars

Customer review rating (ALL Rating) 4.1/5 125 reviews

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Description

Hotel extras

  • Hotel near the airport, Embassies, International Organizations & Ministries

  • Hotel located 10 minutes from the city center and Business district

Our accommodation(s)

Room

Room with a double bed featuring the new bedding

  • 2 pers. max
  • 16 / 172 sq ft
  • Bedding 1 x Double bed(s)

Hotel location

ibis Cotonou

Boulevard de la Marina, 08 BP 0929
08 BP 0929 COTONOU
Benin

GPS:6.349573, 2.401333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

RESTAURANT

Non contractual photo

Linger over your meal as your stay unfolds and discover a world of taste sensations on the menu at ibis restaurants...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  125 reviews

TripAdvisor Rating  4.0/5  317 reviews

Unprofessional, unethical, irresponsible !

TripAdvisor rating 1.0/5

leciel83 Solo travel - TripAdvisor review

Absolutely horrible experience with Ibis ! I am an Accor member and I booked a room for myself after I arrived by air in the morning and finished a full tour here in Cotonou via the ALL app. Also, my booking was not refundable and was shown on the app that it was paid. When I reached the hotel, the front desk person told me in a straight face that, sir I see your reservation but we don’t have a room for you today. I was like, and ? He said no room for you. I have then shown his my reservation, my app confirmation suggesting the room has been paid. But he claims that no the room was not paid and there is nothing he could do. Then he just gave me the hotel manager’s (Luc) email and ask me to write to him. After a long day, I was tired, this situation to me, especially booked via their official app, was truly unheard of. Also the front desk person just gave me, don’t look at me look and asked me to find another hotel myself. This was truly unprofessional and there was no apology from the start to the end. I am still verifying whether my credit card has been charged for this booking. But this experience was OMG, truly not responsible and not putting their customer first. Thus, I hereby share my terrible experience with them and hopefully it will not happen to you if you wish to book with them.

Close to airport

TripAdvisor rating 3.0/5

ffrige TripAdvisor review

The location is the best feature of this place. However, you can't walk to the airport, you still need to rely on their shuttle service, which for me arrived very late when I was already about to hop on a taxi: very disappointing first impression! The room was small but clean. The breakfast quite nice, with excellent chocolate pastries. The WiFi is horrible, as it kept disconnecting.

Well located. Good value for monday👍

Customer review rating 4.0/5

Jon R. Business - Confirmed reviews ALL

Very nice staff. Good breakfast. Ok room and nice surroundings😊

Dear Mr. JON R., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.

Good stay

Customer review rating 3.5/5

Jean G. A. Couples - Confirmed reviews ALL

Our experience was satisfactory, we enjoyed the breakfast buffet which is really well stocked and excellent. Our only regret is that IBIS Hotel does not offer room service.

Dear M. JEAN GILDAS A., Thank you for your review of our hotel! We are glad that you enjoyed your stay and the rest of the content is noted as well; however, room service not being part the ibis standard. We hope to welcoming you soon again. Sincerely, The management.

Well located

Customer review rating 3.5/5

F Solo - Confirmed reviews ALL

The breakfast is good with various Beninese dishes.

Dear Madam A., Thank you for sharing your feedback. We are delighted to hear that you found our hotel well located and enjoyed the breakfast, especially the variety of Beninese dishes. Your comments are appreciated. We look forward to welcoming you back soon. The rest of the content has been also well noted. Best regards, Nordine Amrani, General Manager.

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Other web-users rate our hotel

  • 75 reviews 9.7/10 Location
  • 97 reviews 4.4/10 Room
  • 208 reviews 8/10 Service
  • 9 reviews 9.3/10 WiFi
  • 64 reviews 8.7/10 Vibe
  • 50 reviews 6.2/10 Breakfast
  • 47 reviews 4.2/10 Comfort
  • 34 reviews 7.8/10 Value

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