ibis Cotonou 2 stars

good experience.

Good location, just a walking distance to the beach and very responsive staff.

I wish there was a zero rating. I stayed at ibis for a week (paid over $100 per night). I’ve paid less in other major cities around the world and received way better service and amenities. The staff is quite arrogant. And the hotel is below average for the price you pay. The very first night, after checking in from a long delayed flight of over 36 hours, I was woken up by the staff at 10.30 pm just to get the iron box from me. That’s how much they skimp on amenities. My colleague, who had recovered from COVID over five days ago, was removed from the outdoor patio of the neighboring Novotel hotel, despite wearing a mask and maintaining social distance. What beats logic is that Mr Nordine, the rude manager who thinks he is bigger than his customers, was fine for us to sit in Ibis patio but not in Novotel. That shows how discriminatory they are towards people who pay less and stay in ibis. The shower was a nightmare, alternating between scalding hot water for 10 seconds and freezing cold water for the next 10 seconds, regardless of how you adjusted the handle. One of my other colleagues was woken up in the middle of the night with some drilling work which could not wait till morning. This is, without a doubt, the worst hotel I’ve ever stayed in, and also the most insulting. I will never stay at this hotel again in my life.

First off, when I tried to reserve a place, there were no places available. Then I immediately called Novotel for a reservation, but they were full. However, Novotel reserved for me at Ibis, while Ibis said that there were no places. Second the morning breakfast was not up to satisfaction. I stayed two nights, the first morning I went out for breakfast at a restaurant and the second time I went to Novotel for their breakfast menu.

Absolutely horrible experience with Ibis ! I am an Accor member and I booked a room for myself after I arrived by air in the morning and finished a full tour here in Cotonou via the ALL app. Also, my booking was not refundable and was shown on the app that it was paid. When I reached the hotel, the front desk person told me in a straight face that, sir I see your reservation but we don’t have a room for you today. I was like, and ? He said no room for you. I have then shown his my reservation, my app confirmation suggesting the room has been paid. But he claims that no the room was not paid and there is nothing he could do. Then he just gave me the hotel manager’s (Luc) email and ask me to write to him. After a long day, I was tired, this situation to me, especially booked via their official app, was truly unheard of. Also the front desk person just gave me, don’t look at me look and asked me to find another hotel myself. This was truly unprofessional and there was no apology from the start to the end. I am still verifying whether my credit card has been charged for this booking. But this experience was OMG, truly not responsible and not putting their customer first. Thus, I hereby share my terrible experience with them and hopefully it will not happen to you if you wish to book with them.