ibis Cotonou 2 stars

Pros * Clean room. * High-speed internet * Function like AC, hot water etc. was good. Cons * Some staff were too friendly. * Minimal variety of food at the restaurant. * Room is not very wide. Conclusion * There was no major problem. Their service matches with their chares.

The service is impeccable yet with warmth, smiles, laughs and pleasant conversation when I did engage with the staff. The facilities are quite 'alive' and staying in really competes with touring the Cotonou... I never got bored. Last but not least, the rooms are super comfy, well designed and decorated and the mattresses are too good to be true; I practically needed an alarm clock to avoid oversleeping. I'm most definitely coming back when I get the chance.

Patrick was amazing!!! His service was phenomenal! We all really enjoyed the omelettes and he greeted us everyday with a smile. Every Omelette was DELICIOUS!! Thank you! African Culture Connections - Omaha, NE

This is very well located with all amenities required for your business stay…!! Ambience of the terrain nearby is excellent.

My current stay at Ibis Cotonou has been highly dissatisfactory. I am one week into a two-week stay, and the hotel has exceeded my already low expectations. I returned to my room to find that my key card was no longer functioning. I assumed I placed it too close to my phone, and after several attempts to reauthenticate it at the front desk, it was determined that the sensor at the room door had malfunctioned. I was locked out of my room for nearly three hours as technicians tried to fix the sensor. Eventually, the sensor and knob had to be removed completely. During this three-hour time period, I was never offered a beverage or something to eat for the inconvenience or any other gesture of good faith. This lack of respect and acknowledgment of the inconvenience that this caused would not occur at the other two hotels nearby (who, unfortunately, are fully booked). This is highly unacceptable and not how you treat guests staying in your establishment. Additionally, during the first few days of my stay, the staff that I encountered at reception has graciously microwaved leftovers for me at night when I am in my room working late. However, during another night of late hours, I politely asked the woman downstairs if she could reheat my lunch for me as I was starving,, and she rudely told me it was not allowed. I told her that other staff members had been offering me the courtesy of doing so,, and she again rudely dismissed me and told me she would not do it because it is forbidden. I believe at the bare minimum; staff should treat guests with respect when guests approach them with respect. Furthermore, due to the sensor in my old room malfunctioning, I was placed in a new room. I woke up the next day sweating because my air conditioner was blowing warm air. This was mentioned to the front desk,, and corrective action has not been taken. Once again, nothing has been offered to me for my continued inconvenience during my stay, not even an apology. I am highly appalled and disgusted at this establishment's quality of customer service, the lack of respect for guests, and the lack of etiquette displayed. If other hotels were available, I would gladly forfeit my money and go elsewhere. I would not recommend Ibis Hotel to anyone; please book your stay in advance and go elsewhere.