ibis Cotonou 2 stars

Customer review rating (ALL Rating) 4.0/5 307 reviews

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Boulevard de la Marina, 08 BP 0929, 08 BP 0929 COTONOU, Benin

Description

Hotel extras

  • Hotel near the airport, Embassies, International Organizations & Ministries

  • Hotel located 10 minutes from the city center and Business district

Our accommodation(s)

Room

Room with a double bed featuring the new bedding

  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Hotel location

ibis Cotonou

Boulevard de la Marina, 08 BP 0929
08 BP 0929 COTONOU
Benin

GPS:6.349573, 2.401333

Telephone
Fax +229 21 30 56 78

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

RESTAURANT

Non contractual photo

Linger over your meal as your stay unfolds and discover a world of taste sensations on the menu at ibis restaurants...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  307 reviews

Customer review rating 3.5/5

Mawusi G. A. Business - Confirmed reviews ALL

It was great, however, the room was relatively small in size, and there were no kettles or breakfast items. Also the menu was not very African or diversified.

Dear Ms Mawusi G. A., Thank you for your feedback. We appreciate your comments regarding the room size and amenities. Our hotel aims to provide a diverse menu, and we will consider your suggestions for improvement in our offerings. Your insights are valuable to us. Best regards, ibis Cotonou

Customer review rating 4.0/5

Faleke O. Families - Confirmed reviews ALL

We had fun and enjoyed our stay,just that we couldnt get good foods.Rooms were very neat

Dear Mr Faleke O., Thank you for your positive feedback. We are delighted to hear that you found our rooms clean and enjoyed your stay. We appreciate your comments regarding the food options, which will be reviewed as we strive to enhance our guests' dining experience. Best regards, ibis Cotonou

Customer review rating 0.5/5

Diane I. Business - Confirmed reviews ALL

Bad Service ever. No toothpaste, comb, small rooms, all basic materials. How comes that a hotel does not have the basic materials for their customer that why i spent 1 night and I go.

Dear Diane I., Thank you for taking the time to share your experience. We are sorry that our services did not meet your expectations. However, we would like to inform you that the IBIS standard doesn't include toothpast, comb...We kindly advise you next time during your stay to not hesitate to contact our reception for any assistance that you may need. Your feedback is essential in helping us improve our offering. Sincerely, Ibis Cotonou

Customer review rating 3.0/5

Ahmed S. Friends - Confirmed reviews ALL

Clean environment/facility. Nice, friendly and professional staff. A dangerous, to be more precise a very dangerous situation with the hot water in the shower ( it goes from normal to dangerously/extremely hot; this can/may cause severe burns) this situation should be looked into asap. The placement of the electrical outlet should also be looked into( in my opinion the location is not convenient for multi purpose use; since there’s only one in the room. It is possible that I missed others.

Dear Mr Ahmed S., Thank you for sharing your feedback regarding your recent stay. We are pleased to know that you found our environment clean and our staff friendly and professional. However, we take safety concerns very seriously, particularly regarding the hot water in the shower. Please rest assured that we will review this matter thoroughly. Additionally, your comments about the electrical outlet placement will be taken into consideration as we strive to enhance our guest experience. We appreciate your input and hope to welcome you back in the future. Best regards, ibis Cotonou

Customer review rating 2.0/5

Michiel A. Business - Confirmed reviews ALL

Great location and comfortable rooms, quite location, working aircon. Great that you can use the restaurant and gym and pool from Novotel. Unfortunately there is a structural warm water problem in most rooms which I noticed on a previous stay as well. You have to open the hot taps about 10 minutes before you shower so you can actually get warm water, but it doesnt always work. The beds are getting too soft now, the mattress topper also needs replacement. The Gym unfortunately opens too late in the morning to utilise before work, while in the afternoon its too warm to use. The aircon in this building doesnt work that well. The pool is also too warm to do serious exercise.

Cher M. Michel Arnold, Nous vous remercions d'avoir pris le temps de partager vos impressions concernant votre récent séjour parmi nous. Nous sommes ravis que vous ayez apprécié notre emplacement, le confort de nos chambres ainsi que l'accès aux installations du Novotel. Cependant, nous prenons note de vos commentaires concernant les problèmes structurels liés à l'eau chaude et à la qualité des matelas. Vos remarques sont importantes et ont été examinées par notre équipe. L'ensemble du contenu a été bien noté et nous vous rassurons que nous y travaillons afin d'offrir à nos clients la meilleur expérience souhaité. Nous vous remercions encore pour votre retour constructif, qui est précieux pour améliorer nos services. Cordialement, ibis Cotonou

Other web-users rate our hotel

  • 109 reviews 9.5/10 Location
  • 196 reviews 4.4/10 Room
  • 243 reviews 8.3/10 Service
  • 11 reviews 7.3/10 WiFi
  • 98 reviews 4.5/10 Comfort
  • 94 reviews 5.3/10 Breakfast
  • 62 reviews 3.1/10 Cleanliness
  • 53 reviews 4.9/10 Food

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