ibis Cotonou Hotel 2 stars

Customer review rating 3.9/5 951 reviews
ibis Cotonou
See on a map
+ 17 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • located near the airport, embassies, international organizations and ministries

  • Hotel located 10 minutes from the city center and business district

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • APT INT COTONOU
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Business center with support staff
  • Copy/print service available

Hotel location

ibis Cotonou

Boulevard de la Marina
08 BP 0929
COTONOU
08 BP 0929
cotonou
benin

Tel: +22921305677

Fax: (+229)21/305678

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    APT INT COTONOU At 2km / 1.24 miles - Shuttle free

GPS :6.349573, 2.401333

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with a double bed featuring the new bedding

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Linger over your meal as your stay unfolds and discover a world of taste sensations on the menu at ibis restaurants...

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Cotonou

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

951 reviews

tripadvisor

TripAdvisor Rating 3.5/5

241 reviews

Convenient location, clean and comfortable, but staff need more training

Customer review rating 3.9/5

Stephan M. Business - 24/02/2020 Confirmed reviews ALL

The Ibis hotel in Cotonou could be better with a few simple changes. The showers only have a dribble of hot water, the air conditioning struggles, but most of all the customer service by reception staff should speed up and they should engage with the customer instead of the computer.

Dear Mr. STEPHAN M., Thank you for taking the time to tell us about your experience at ibis Cotonou. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the appropriate measures have been taken to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric HOUOT General Manager.

Well located and secured

Customer review rating 3.9/5

N. Business - 22/02/2020 Confirmed reviews ALL

Easy access to the airport and to my work places

Dear Mr. Jean Jaures N., We very much appreciate your comments regarding your stay at the ibis Cotonou. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rest of the content is well noted as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric HOUOT Directeur de l’hôtel.

Awesome!!!

Customer review rating 3.9/5

Dr O. A. Business - 12/01/2020 Confirmed reviews ALL

I had a pleasant time with enough professionalism displayed by the staffs.

Dear Dr. Olusegun A. , First of all, we offer you our best wishes for a happy new year 2020. Thank you for your very rewarding rating following your stay at the Ibis Cotonou. It is with great pleasure that we will share your comments on your stay and our staff with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an impeccable service. We will be honored to see you soon, why not by taking advantage of: - our "So Blues" parties around our sumptuous swimming pool every thursday from 7:30 to 9:30 pm, , - our Latino dancing parties every Friday from 7 p.m. to 11 p.m. - our barbecues every Sunday from 12 p.m. to 3.30 p.m. Best regards. Eric HOUOT General manager

Holiday Nightmare

Customer review rating 3.9/5

T. I. Families - 11/01/2020 Confirmed reviews ALL

We checked in on the 25th Dec 2019 with holiday intentions but it was a holiday nightmare. I mistakenly booked for a room at Ibis instead of Notovel. I wanted rooms with connecting doors, tried everything possible to change the type of the booking before and even when I got to the hotel to a more comfortable and connecting rooms at Novotel but all my efforts proved abortive. I kept calling, sending emails for cancellation so I can book for Novotel, I was practically forced to manage a small room with my hubby, 9yrs and 2 yrs daughters. Sleeping time was a nightmare that I don’t wish to go through.

Dear Madam i. T., Thank you for taking the time to tell us about your experience at the ibis Cotonou. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the appropriate measures have been taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric HOUOT General Manager.

great

Customer review rating 3.9/5

Anonymous Business - 06/12/2019 Confirmed reviews ALL

It was great

Ibis Cotonour

Customer review rating 3.9/5

Bennie Business - 22/11/2019 Confirmed reviews ALL

I had a very pleasant stay with staff always readily available. Friendly atmosphere and accommodating staff. Thank you for making me comfortable and have a reliable internet service. My sincere gratitude to the management and staff.

IBIS Cotonou

TripAdvisor rating 3.5/5

mbonzib Business - 21/11/2019 TripAdvisor review

Very good hotel with friendly and helpful staff who are always at your service. Highly recommended to travelers especially on business trips. Internet is excellent I had no problems with connections. Thank you Ibis Management and staff.

Dear client mbonzib, We thank you for your rewarding rating and comments following your stay at Ibis Cotonou. It is with great pleasure that we will share your appreciations on our frame, services, and staff with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an impeccable service. We will be honored to see you soon, why not by taking advantage of our offers for the holiday season. We take this opportunity to send you our best wishes for the year 2020. Regards. Eric HOUOT General manager

Horrible experience

Customer review rating 3.9/5

Melinda Couples - 11/11/2019 Confirmed reviews ALL

I spent the night from the 8th to the 9th. I was ill and it was my birthday so to uplift me my companion suggested we spend the night at Ibis. We arrived around 9pm on the 8th. We booked online before arriving and at the reception desk they were giving us a price over our booking price and both receptionist were now debating their software’s problems instead of attending to us. My companion had to tell them that because of my health we needed to settle in the room and sort that out tomorrow to which they agreed. They gave us room 118 to begin with. That room smelled like a stuffed room and my allergies flared up instantly. We asked for another room they gave us 128, the smell was a little better. We were then welcome by a cockroach (pictures I have). We then realized that we forgot our toothbrushes, we called reception asking if they might have some for us. They told me to go outside the hotel to look for a pharmacy. I then called a friend to bring me some toothpaste and brushes. My friend brought them and left them at the reception. In the morning I called reception asking them for the brushes and toothpaste as well as an iron and ironing board. The lady told me to come fetch them at the reception. You need to know that I had a catheter in my hand from my ongoing treatment. This was supposed to be a relaxing night and moment but it was everything but that. We complained and showed them the cockroach but nothing was done. At the breakfast buffet we had another nightmare. The service is very poor. Especially Ibis being an Accor hotel. I couldn’t believe it. We spent a night at NOVOTEL just 2 weeks ago and it was just perfect. I know they are not the same price but still. Ibis should just close and give up services.

Dear Mrs. Melinda , First of all, we apologize for the inconvenience encountered during your stay at Ibis Cotonou. It is clear that our teams have not been able to provide the quality of service during your visit. We would like to thank you for these comments which will improve our services and progress in the quality of customer service. All your comments and appreciations have been taken into account and be assured that arrangements have been made, guaranteeing a better service which will demonstrate the value of our way to welcome and of our hotels in Cotonou. Best regards. Eric HOUOT General Manager

Mr

Customer review rating 3.9/5

Valentine U. Business - 07/11/2019 Confirmed reviews ALL

When I booked my reservation it was with breakfast inclusive. I was told by 6am I should go for my breakfast at Novotel and the next I went to Novotel to have my breakfast by 6am and I was told is 6:30am . I have to travel that early morning without having my breakfast

Phenomenal front desk relationship

Customer review rating 3.9/5

Mr. B. Business - 31/10/2019 Confirmed reviews ALL

Excellent staff and guest relationship which is to me is a prerequisite in every successful and developing business. Mr B.

Disappointment

Customer review rating 3.9/5

Leena Business - 29/10/2019 Confirmed reviews ALL

Much weaker then previous times. Staff distracted, talking amongst them, not "interested" in customers. Friday's breakfast (coffee milk?) gave me a terrible diarrhea fro 24 h.

Mr

Customer review rating 3.9/5

Kayode Business - 09/10/2019 Confirmed reviews ALL

I was upgraded to Novotel and that was a pleasant surprise...I really really loved the design of the room and and the unique and efficient use of space...The bed was really soft and i must confess, it is the best i have slept in this year. The food was good and the staff were pleasant, helpful and friendly

felt well looked after by friendly professional staff

Customer review rating 3.9/5

John Business - 07/10/2019 Confirmed reviews ALL

Nice clean room with everything you need. Friendly greeting from the reception and offered my welcome drink without needing to be prompted. Room was cleaned by friendly and efficient team each day. Breakfast was very good. The only issue was with the internet which seems to close down whenever it rains heavily. This feels like something that needs to be fixed as it happened last time I stayed.

Mr

Customer review rating 3.9/5

Christian F. Business - 05/10/2019 Confirmed reviews ALL

My stay overnight was very restful and breakfast the following morning was very appetizing.

Mr

Customer review rating 3.9/5

A. Solo - 02/10/2019 Confirmed reviews ALL

Your was pretty good,But the room AC was not working as expected

Quite a pleasant stay in Cotonou.

Customer review rating 3.9/5

Suresh N. Business - 30/09/2019 Confirmed reviews ALL

A pleasant stay at Cotonou and was very happy about the cordial nature of all the staff, particularly the front desk.

Excellent as always

Customer review rating 3.9/5

Ivan Business - 29/09/2019 Confirmed reviews ALL

Friendly staff, great food, no complaints

I enjoyed the time spend at your hotel

Customer review rating 3.9/5

Innocent Business - 02/09/2019 Confirmed reviews ALL

I enjoyed the time spent there, people there were good at welcoming guests and serving them but I would like to recommend to add people speaking English because sometimes communication can be a barrier for a hotel which accommodates guests from different areas. So far we appreciate the current ones. Regards

Dear Mr. Innocent, Dear Guest, We thank you for your comments and suggestions regarding your stay at IBIS Cotonou. It is a great pleasure to receive such compliments. We will, for sure share those with our team. Your satisfaction is the best reward for us as we work day after day to offer impeccable service. Looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General Manager

Good staff and services

Customer review rating 3.9/5

Jean J. Business - 26/08/2019 Confirmed reviews ALL

The staff are very sympathetic and the service is good as well

Dear Mr. Jean J., We thank you for your comments regarding your stay at IBIS Cotonou. It is a great pleasure to receive such compliments. We will, for sure share those with our team. Your satisfaction is the best reward for us as we work day after day to offer impeccable service. Looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General Manager

Too small room

Customer review rating 3.9/5

G. J. Business - 23/08/2019 Confirmed reviews ALL

Too small room not fit with the price

Dear Mr. G. J., Thank you for your visit and constructive critics following your last stay at Ibis Cotonou. Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. As far as our rooms are concerned, their dimensions comply with IBIS international standards. We are looking forward to welcome you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in cotonou