ibis Cotonou 2 stars

Customer review rating (ALL Rating) 4.2/5 165 reviews

Hotel extras

  • Hotel near the airport, Embassies, International Organizations & Ministries

  • Hotel located 10 minutes from the city center and Business district

ALLSAFE approved hotel

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room

Room with a double bed featuring the new bedding

  • 2 persons
  • 16 / 172 sq ft
  • Bedding 1 x Double bed(s)

Hotel location

ibis Cotonou

Boulevard de la Marina, 08 BP 0929
08 BP 0929 COTONOU
Benin

GPS:6.349573, 2.401333

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

RESTAURANT

Non contractual photo

Linger over your meal as your stay unfolds and discover a world of taste sensations on the menu at ibis restaurants...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  165 reviews

TripAdvisor Rating  4.0/5  300 reviews

Certificate of excellence 2022

Comfortable stay

TripAdvisor rating 4.0/5

Mobile20717704562 Business - TripAdvisor review

Pros * Clean room. * High-speed internet * Function like AC, hot water etc. was good. Cons * Some staff were too friendly. * Minimal variety of food at the restaurant. * Room is not very wide. Conclusion * There was no major problem. Their service matches with their chares.

Dear Sir, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rest of the content has been well noted as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.

A palace for all

TripAdvisor rating 5.0/5

Bryan Oliver Cl... S TripAdvisor review

The service is impeccable yet with warmth, smiles, laughs and pleasant conversation when I did engage with the staff. The facilities are quite 'alive' and staying in really competes with touring the Cotonou... I never got bored. Last but not least, the rooms are super comfy, well designed and decorated and the mattresses are too good to be true; I practically needed an alarm clock to avoid oversleeping. I'm most definitely coming back when I get the chance.

Dear Sir, Thank you for the great review of our hotel! We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really appreciate your comment towards our team. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nordine Amrani General Manager.

Patrick

TripAdvisor rating 5.0/5

MBrumfield3 Business - TripAdvisor review

Patrick was amazing!!! His service was phenomenal! We all really enjoyed the omelettes and he greeted us everyday with a smile. Every Omelette was DELICIOUS!! Thank you! African Culture Connections - Omaha, NE

Dear Sir, Thank you for the great review of our hotel! We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really appreciate your comment towards our team. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nordine Amrani General Manager.

Customer review rating 4.5/5

Vaibhav S. Business - Confirmed reviews ALL

This is very well located with all amenities required for your business stay…!! Ambience of the terrain nearby is excellent.

Dear Mr. VAIBHAV S., We very much appreciate your comments regarding your stay at the ibis Cotonou. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI Directeur Général des hôtels.

Horrible Establishment

TripAdvisor rating 1.0/5

stoussai Business - TripAdvisor review

My current stay at Ibis Cotonou has been highly dissatisfactory. I am one week into a two-week stay, and the hotel has exceeded my already low expectations. I returned to my room to find that my key card was no longer functioning. I assumed I placed it too close to my phone, and after several attempts to reauthenticate it at the front desk, it was determined that the sensor at the room door had malfunctioned. I was locked out of my room for nearly three hours as technicians tried to fix the sensor. Eventually, the sensor and knob had to be removed completely. During this three-hour time period, I was never offered a beverage or something to eat for the inconvenience or any other gesture of good faith. This lack of respect and acknowledgment of the inconvenience that this caused would not occur at the other two hotels nearby (who, unfortunately, are fully booked). This is highly unacceptable and not how you treat guests staying in your establishment. Additionally, during the first few days of my stay, the staff that I encountered at reception has graciously microwaved leftovers for me at night when I am in my room working late. However, during another night of late hours, I politely asked the woman downstairs if she could reheat my lunch for me as I was starving,, and she rudely told me it was not allowed. I told her that other staff members had been offering me the courtesy of doing so,, and she again rudely dismissed me and told me she would not do it because it is forbidden. I believe at the bare minimum; staff should treat guests with respect when guests approach them with respect. Furthermore, due to the sensor in my old room malfunctioning, I was placed in a new room. I woke up the next day sweating because my air conditioner was blowing warm air. This was mentioned to the front desk,, and corrective action has not been taken. Once again, nothing has been offered to me for my continued inconvenience during my stay, not even an apology. I am highly appalled and disgusted at this establishment's quality of customer service, the lack of respect for guests, and the lack of etiquette displayed. If other hotels were available, I would gladly forfeit my money and go elsewhere. I would not recommend Ibis Hotel to anyone; please book your stay in advance and go elsewhere.

Dear Madam Toussaint, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nordine AMRANI General Manager.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 42 reviews 9.6/10 Location
  • 66 reviews 3.4/10 Room
  • 242 reviews 8.5/10 Service
  • 6 reviews 9.1/10 WiFi
  • 47 reviews 9.7/10 Vibe
  • 44 reviews 5.5/10 Breakfast
  • 31 reviews 3/10 Comfort
  • 26 reviews 8.3/10 Cleanliness

Powered by Trustyou

Novotel Cotonou Orisha

4 stars

At 89 m

See the hotel
All our hotels in Cotonou