Novotel Pontianak Convention Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 76 reviews

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Description

Hotel extras

  • Only a 15-minute drive from Supadio Airport

  • Pontianak's largest ballroom fitting up to 2000 guests. Equipped with a full videotron setup

  • Close to the Kapuas River, enjoy a relaxing stay surrounded by Pontianak's charm and culture

  • Features a kids' playroom and a splash pool, fun and safe spaces for little explorers.

  • From Superior to Suite, each room comes with sofa bed

Our accommodation(s)

Hotel location

Novotel Pontianak Convention Centre

Jalan Budi Karya 88, Benua Melayu Darat, Pontianak Selatan
78122 PONTIANAK
Indonesia

GPS:-0.04276, 109.34837

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Food Exchange showcases a vibrant selection of international cuisine. Served through buffet and ala carte options, its the perfect spot for breakfast, business lunches, casual dinners, or relaxed bites with family and friends

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  76 reviews

Customer review rating 4.5/5

Julina L. Families - Confirmed reviews ALL

Weekend staycation ma keluarga dan anak sangat worth it guys!recommended!! Service staff juga sangat ramah 🫰

Customer review rating 4.0/5

Sistiadinita S. Families - Confirmed reviews ALL

Nice

Kepada tamu yang terhormat Ibu Sistiadinita S., Kami ingin menyampaikan terima kasih yang tulus kepada seluruh tamu kami yang telah berbagi Kesan dan pengalaman positif selam berada di Novotel Pontianak Convention Centre. Apresiasi Ibu sangat berarti bagi kami dan menjadi inspirasi bagi seluruh tim untuk terus memberikan pelayanan terbaik, keramahan, serta pengalaman menginap yang berkesan bagi setiap tamu. Mengenai kamar Luxurious room memang dengan design interior terbaru yang dimiliki oleh accor brand sangat bagus serta kamar yang cukup besar di type standar,Terima kasih atas kepercayaan dan dukungan Ibu , kami terus bersemangat untuk menjadikan Novotel Pontianak sebagai tempat dimana kenyamanan dan kehangatan berpadu dengan indah selama disini. Kami nantikan kedatangan Ibu Kembali. Salam Hangat, Rispugi Listanto General Manager Novotel Pontianak Convention Centre

Customer review rating 3.5/5

Amy *. I. Business - Confirmed reviews ALL

It’s good, except that I was wondering why I was charged different prices for the same beverage I ordered (ice cappuccino with soy milk). Could you explain please?

Customer review rating 4.5/5

Wn Couples - Confirmed reviews ALL

Everything was new after renovated, so happy to experiences the moment i stay here.

Dear our valued Guest Mr/Madam WN, We would like to express our heartfelt gratitude to all wonderful guests for sharing such kind and positive impressions about your experience at Novotel Pontianak Convention Centre. Your appreciation for our service, food, facilities, dedicated staff, and hotel atmosphere truly means the world to us. Every compliment inspires our team to keep delivering the warm hospitality, comfort, and quality that define the Novotel experience. Thank you for taking the time to leave your thoughtful reviews on our Google Platforms. Your feedback motivates us to continue growing and creating memorable stays for every guest. We look forward to welcoming you back soon for another delightful experience at Novotel Pontianak Convention Centre. Best Regards, Rispugi Listanto General Manager Novotel Pontianak Convention Centre

Customer review rating 3.5/5

Ferdinan S. Families - Confirmed reviews ALL

Friendly staff, but unfortunately they made a big mistake. They “gave” the same room to another guest (even at the end, they said it was a mistake). But this kind of experience gives discomfort. During breakfast time, it takes time for the restaurant staff to refill the food. Seems like they are not anticipating many guests will come to the restaurant. Even the sumsum porridge is no longer available. When I asked the staff, she said “Please wait, we will Refill it”. But after one hour waiting, the bowl is still empty. For the room service, I need to ask the housekeeping to provide the mat. I think this is a standard service of a hotel room. But overall I really love the hospitality of the staff and their quick response to my complaint. Also, they still kept my daughter’s sweater when we left it in January. More than one month but it's still safe and still in one piece.

Dear our valued guest Mr. Ferdinan S., We sincerely apologize to our valued guest who have experienced any inconvenience during their stay at Novotel Pontianak Convention Centre. Your feedback is very important to us, and we truly regret that your experience did not meet the high standards of comfort and service we strive to deliver. Please be assured that we take every comment seriously and have shared your feedback with our team to make the necessary improvements. We are committed to learning from this and ensuring that your next visit will be more enjoyable and seamless. Thank you for taking the time to share your thoughts – they help us grow and serve you better. We truly hope to have the opportunity to welcome you again and provide the excellent experience you rightfully expect from Novotel Pontianak Convention Centre. Best Regards, Rispugi Listanto General Manager Novotel Pontianak Convention Centre

Other web-users rate our hotel

  • 22 reviews 8.8/10 Location
  • 163 reviews 8.8/10 Room
  • 209 reviews 8.9/10 Service
  • 118 reviews 9.5/10 Food
  • 98 reviews 8.9/10 Cleanliness
  • 86 reviews 9.3/10 Amenities
  • 68 reviews 9.2/10 Vibe
  • 54 reviews 9.4/10 Breakfast

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