Mercure Pontianak City Center 4 stars

Customer review rating 4.3/5 4,430 reviews
Mercure Pontianak City Center
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Room 1

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Children's age

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Hotel extras

  • IMac Corner and Free Wi-Fi

  • Covered parking

  • Great Facilities : LCD Information, Swimming pool & Fitness Centre

  • 1 hotel restaurant and lobby lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91
West Kalimantan
78124
pontianak
indonesia

Tel: +62561577888

Fax: (+62)561/768833

Contact email

Check-in from 14h00

Check out up to 12h00

  • DAMRI :  

  • By plane

    SUPADIO AIRPORT At 10km / 6.21 miles

GPS :-0.055007, 109.348544

Our accommodations

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

1 Superior King-Size Bed

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 22
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King-Size Bed

  • Max. number of persons: 4
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Twin Beds

  • Max. number of persons: 4
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

EBONY RESTAURANT

Type of cuisine: International

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

Lunch

06:00 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBONY BAR

Photo non contractuelle / Strictly non binding

Relax and Enjoy With your Colleague in Lounge Bar after your full Activities. Be Entertained with Live Performance (Everyday start from 8.30 pm - 12 pm). Serve you Lights Meals, Sweets & Savories including cocktail

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 324

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,430 reviews

tripadvisor

TripAdvisor Rating 4.0/5

782 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.3/5

Sukadi Business - 28/01/2020 Confirmed reviews ALL

This good hotel for stay in Pontianak, I will back.

Dear Mr. Sukadi We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously maintain the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager

Good stay

Customer review rating 4.3/5

Anonymous Solo - 28/01/2020 Confirmed reviews ALL

Nice hotel with good facilities.

Dear Mr. Ramasamy Etty Gaunder We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously maintain the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager

So so

Customer review rating 4.3/5

Anonymous Solo - 24/01/2020 Confirmed reviews ALL

Some of building needs improvement

Dear Takwin Mr We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager
Customer review rating 4.3/5

Anonymous Solo - 23/01/2020 Confirmed reviews ALL

Everything is good

Dear Wahyu, Mr We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager
Customer review rating 4.3/5

Anonymous Business - 23/01/2020 Confirmed reviews ALL

Good

Dear ramudi, Mr We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager
Customer review rating 4.3/5

Anonymous Friends - 23/01/2020 Confirmed reviews ALL

Cozy, minimalis, and neat

Dear Jusni, Mr We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager
Customer review rating 4.3/5

Febri Friends - 23/01/2020 Confirmed reviews ALL

Oke as usual

Dear Febri, Mr We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager

Profesional Staff and warm hospitality

Customer review rating 4.3/5

Dr. D. T. S. Business - 21/01/2020 Confirmed reviews ALL

This is my corporate event. The Vice Governor of West Kalimantan was invited as VIP Guest and was delightful with the service.

Dear Mr. Doseba Tua S. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously maintain the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager

Great hotel

Customer review rating 4.3/5

Prihatmono A. N. Business - 17/01/2020 Confirmed reviews ALL

Overall good experience. Room was clean, air cond was cold, breakfast was great and great location near shopping mall.

Dear Capt Prihatmono Adi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously maintain the quality of our services and product. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager

Good Service

Customer review rating 4.3/5

Rikky R. Business - 17/01/2020 Confirmed reviews ALL

Good service and verry kind all staff

Dear Mr. Rikky Fauzy R. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously maintain the quality of our services & product. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager

Trip

Customer review rating 4.3/5

Wisnoe Solo - 16/01/2020 Confirmed reviews ALL

Nice hotel. Sangat strategis karna di pusat kota. Kamar nya bersih. Staff hotel yg really helpful especially ms Tita , thank you. Will be back again !

Dear Mr. Bomwick , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager

OK

Customer review rating 4.3/5

Irene Business - 16/01/2020 Confirmed reviews ALL

The staffs are very professional but the cleanliness of the room should be improved

Dear Ms. Irene Marbun , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. we apologize for cleanliness the rooms that you mention, we will improve it immediately, We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our rooms cleanliness. Thank you again for sharing your experience. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager

Great staffs

Customer review rating 4.3/5

Charlie H. Business - 16/01/2020 Confirmed reviews ALL

Great Staffs and Amazing Manager!

Dear Mr. Charlie H. We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager
Customer review rating 4.3/5

Andre Families - 10/01/2020 Confirmed reviews ALL

Good staff, from receiption, house keeping, and also restaurant all of them very friendly

Dear Andre, MR We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Rizky Dwi P Duty Manager
Customer review rating 4.3/5

Apha Business - 10/01/2020 Confirmed reviews ALL

Always stay at Mercure, because so strategic, near from airport

Dear Apha, MR We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Rizky Dwi P Duty Manager
Customer review rating 4.3/5

Stanley Couples - 25/12/2019 Confirmed reviews ALL

Good

Dear Stanley , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

enjoy

Customer review rating 4.3/5

Fizah Families - 23/12/2019 Confirmed reviews ALL

food delicious and worker helpful and honest

Dear DK Noor Afizah PG HJ Damit, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rizky Dwi P Duty Manager
Customer review rating 4.3/5

Anonymous Friends - 23/12/2019 Confirmed reviews ALL

Enough

Dear nasser , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager
Customer review rating 4.3/5

Andre Solo - 22/12/2019 Confirmed reviews ALL

Very good, keep the friendly services

Dear andre, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Great

Customer review rating 4.3/5

Novie Friends - 22/12/2019 Confirmed reviews ALL

I love most to stay at Mercure because the food are delicious for breakfast, clean room, the position is in town..

Dear Novie Prihartini , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager
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