Mercure Pontianak City Center 4 stars

Customer review rating (ALL Rating) 4.5/5 169 reviews

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Mercure Pontianak City Center - Image 1
Mercure Pontianak City Center - Image 2
Mercure Pontianak City Center - Image 3
Mercure Pontianak City Center - Image 4
Jalan Jenderal Ahmad Yani, 91, West Kalimantan, 78124 PONTIANAK, Indonesia

Description

Hotel extras

  • Prime location in the heart of Pontianak city

  • IMAC Corner, Lounge & Bar for work, meetings, and relaxation

  • Gym, swimming pool, and spa for complete wellness and relaxation

  • Grand ballroom accommodating up to 400 guests

  • High-speed Wi-Fi and secure covered parking

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin Beds

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 22 m² / 236 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Pool side
See availabilities

Larger than superior with minimalist style with pool city view, comfortable king-size bed, 43" LCD TV, satellite TV with selected 40 international TV channels, free unlimited Internet access, laptop-size safety box and ensuite bathroom.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bidet
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • 17'/43 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Larger than superior with minimalist style with pool city view, comfortable 2 single beds, 43" LCD TV, satellite TV with selected 40 international TV channels, free unlimited Internet access, laptop-size safety box and ensuite bathroom.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bidet
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • 17'/43 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.055007, 109.348544

Telephone
Fax +62 561 768833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 249 rooms
  • 22 connecting rooms
  • 159 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

13 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Well-being

Pool MPCC

  • Outside
  • On site

Fitness Center MPCC Additional charge

  • On site

Sports and leisure

Jogging track

  • Nearby
  • On site
  • Outdoor parking
  • Public
  • 80 parking spaces
  • Max Limited Height: 2.5 m / 8.202 ft

Security

  • Controled access parking
  • Patrolled parking

Accessibility

  • Accessible parking

EBONY RESTAURANT

Photo out of - EBONY RESTAURANT

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

Cooking style
International
Capacity
120
Accessibility
Accessible service
Jalan Jenderal Ahmad Yani, 91, West Kalimantan, 78124 Pontianak, Indonesia
Telephone +62 561 577888

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available

Accommodate food

  • Brunch

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

Relax and Enjoy With your Colleague in Lounge Bar after your full Activities. Be Entertained with Live Performance (Everyday start from 8.30 pm - 12 pm). Serve you Lights Meals, Sweets & Savories including cocktail

Start the day with a healthy buffet breakfast served at Ebony Restaurant from 6 am. Come and discover a wide selection of Asian, Western, and authentic Indonesian Cuisine.

Mercure Spa has been designed to provide every guest with a personal sanctuary away from the hectic pace of modern city life. The finest natural products and herbs, our team of professional therapists offers you the ultimate traditional spa experience

Make you wedding an unforgettable day at Mercure Pontianak. Offer your guests the elegant setting and perfect menu from our executive chef. A qualified planner is available to personalise the event to your requirements.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  169 reviews

Customer review rating 4.5/5

Glenn F. .. Business - Confirmed reviews ALL

Dear Mr. Glenn F., Thank you very much for taking the time to share your wonderful feedback following your first visit to Pontianak and your stay at Mercure Pontianak City Center. We are delighted to know that choosing our hotel contributed to a pleasant and convenient first experience in Pontianak. It is especially rewarding to hear that our team was friendly and helpful in recommending culinary experiences around the city. We are always happy to assist our guests in discovering the best of Pontianak. We would also like to extend our appreciation for your special mention of Mas Ngurah. We will be sure to share your kind words with him and the team as recognition of their warm hospitality and attentive service. Thank you once again for choosing Mercure Pontianak City Center. We sincerely look forward to welcoming you back to Pontianak and providing you with another memorable stay. Warm regards, Dodit Nindyo Hapsoro General Manager

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Ian A. J. S. /. D. Business - Confirmed reviews ALL

Dear Mr. Ian /. D., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Pontianak City Center. Please accept our sincere apologies for the inconvenience caused by the cigarette odor you experienced in the hallway and inside your room. We understand how disappointing this must have been, especially when staying in a non-smoking room. This is certainly not the experience we strive to provide for our guests. Please rest assured that we have shared your comments with our Housekeeping and Engineering teams to conduct a thorough inspection of the room and surrounding area. We will also reinforce our smoke-free policies and room preparation procedures to help prevent similar situations in the future. Your feedback is truly valuable to us as it helps us improve the quality of our facilities and services. We sincerely hope to have the opportunity to welcome you back and provide you with the comfortable and refreshing stay you rightfully expect from Mercure Pontianak City Center. Warm regards, Dodit Nindyo Hapsoro General Manager

Customer review rating 5.0/5

Angga A. .. Business - Confirmed reviews ALL

Dear Mr. Angga Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dodit Nindyo Hapsoro General Manager

Customer review rating 3.5/5

Dennis R. .. Business - Confirmed reviews ALL

Dear Mr. Dennis Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Pontianak City Center. We sincerely apologize for the inconveniences you experienced with the air-conditioning, flooring condition, and shower door in your room. Please rest assured that your comments have been shared with our Engineering and Maintenance teams for immediate inspection and improvement, as guest comfort is always our priority. At the same time, we are pleased to know that you enjoyed the peaceful atmosphere of the hotel, the food served at our restaurant, and especially the friendliness, helpfulness, and professionalism of our staff. Your valuable feedback is truly appreciated as it helps us continue improving the quality of our facilities and services. We hope to have the opportunity to welcome you back again and provide you with a much better stay experience in the future. Warm regards, Ulysses Jeffrey General Manager

Dear Mr. Glenn F., Thank you very much for taking the time to share your wonderful feedback following your first visit to Pontianak and your stay at Mercure Pontianak City Center. We are delighted to know that choosing our hotel contributed to a pleasant and convenient first experience in Pontianak. It is especially rewarding to hear that our team was friendly and helpful in recommending culinary experiences around the city. We are always happy to assist our guests in discovering the best of Pontianak. We would also like to extend our appreciation for your special mention of Mas Ngurah. We will be sure to share your kind words with him and the team as recognition of their warm hospitality and attentive service. Thank you once again for choosing Mercure Pontianak City Center. We sincerely look forward to welcoming you back to Pontianak and providing you with another memorable stay. Warm regards, Dodit Nindyo Hapsoro General Manager

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

This hotel is conveniently located near UNTAN, a shopping mall, and a small botanical garden called a "jungle'. Their breakfast selection is the most varied and extensive that I've had in Indonesia -- 5 types of juices, more than 3 types of Indonesian soups, fruits, rujak, both Indonesian ad Western buffet, breads, sweets, puddings, and sometimes Japanese dishes. Unfortunately, the non-smoking rooms are limited, and some are on the same floor with smoking rooms.

Customer review rating 3.0/5

Ian A. J. S. /. D. Business - Confirmed reviews ALL

When walking in the hallway approaching the room. Smell of ciggarette you can smell a subtle hint of ciggarette. When entering the room, the smell worsen. Not what i expect of a non smoking room in this type of hotel.

Dear Mr. Ian /. D., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Pontianak City Center. Please accept our sincere apologies for the inconvenience caused by the cigarette odor you experienced in the hallway and inside your room. We understand how disappointing this must have been, especially when staying in a non-smoking room. This is certainly not the experience we strive to provide for our guests. Please rest assured that we have shared your comments with our Housekeeping and Engineering teams to conduct a thorough inspection of the room and surrounding area. We will also reinforce our smoke-free policies and room preparation procedures to help prevent similar situations in the future. Your feedback is truly valuable to us as it helps us improve the quality of our facilities and services. We sincerely hope to have the opportunity to welcome you back and provide you with the comfortable and refreshing stay you rightfully expect from Mercure Pontianak City Center. Warm regards, Dodit Nindyo Hapsoro General Manager

Customer review rating 5.0/5

Angga A. .. Business - Confirmed reviews ALL

Good

Dear Mr. Angga Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dodit Nindyo Hapsoro General Manager

Customer review rating 3.5/5

Dennis R. .. Business - Confirmed reviews ALL

Ac in the room struggled to keep me comfortable. Flooring separated not nice to walk on. Shower door wouldn't fully close. The room had issues. Hotel was quite and peaceful. Food was good in restaurant. Hotel staff very friendly helpful and professional.

Dear Mr. Dennis Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Pontianak City Center. We sincerely apologize for the inconveniences you experienced with the air-conditioning, flooring condition, and shower door in your room. Please rest assured that your comments have been shared with our Engineering and Maintenance teams for immediate inspection and improvement, as guest comfort is always our priority. At the same time, we are pleased to know that you enjoyed the peaceful atmosphere of the hotel, the food served at our restaurant, and especially the friendliness, helpfulness, and professionalism of our staff. Your valuable feedback is truly appreciated as it helps us continue improving the quality of our facilities and services. We hope to have the opportunity to welcome you back again and provide you with a much better stay experience in the future. Warm regards, Ulysses Jeffrey General Manager

Customer review rating 4.5/5

Syafrizal .. Families - Confirmed reviews ALL

I stay with my family. Having 2 children (5 and 1,5yo) need extra space in the room for their activities. Fortunately with my Accor+ Gold, i was upgraded to deluxe room for free. They also provide us with welcome cake which is very nice. The hotel’s location is so strategic. Just beside Ayani Mega Mall. Also on sunday morning, there is Car Free Day area on the street.

Dear Mr. Syafrizal, Thank you for sharing your wonderful family stay experience at Mercure Pontianak City Center 😊 We are delighted to know that you and your family enjoyed your stay with us, especially the additional comfort from the room upgrade as an Accor+ Gold member. It is also wonderful to hear that the welcome cake added a pleasant touch to your family staycation experience. We truly appreciate your kind comments regarding our strategic location beside Ayani Mega Mall and the enjoyable atmosphere during the Sunday Car Free Day nearby. Providing memorable experiences for families is always one of our priorities, and your feedback means a lot to our team. We look forward to welcoming you and your lovely family back again for another enjoyable stay ✨ Warm regards, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Waskito /. M. Business - Confirmed reviews ALL

Recommended

Kepada Bapak Waskito /. M. , Terima kasih atas ulasan bintang lima serta komentar yang Anda berikan pada hotel kami. Kami sangat menghargai waktu dan kepercayaan Anda untuk berbagi pengalaman menginap di Mercure Pontianak City Center. Salam hangat, Ulysses Jeffrey General Manager

Customer review rating 4.5/5

Haile Q. D. .. Business - Confirmed reviews ALL

The receptionist swiftly accomodate for room change.

Dear Mr. Haile Thank you for your kind feedback. We are delighted to hear that our reception team was able to swiftly assist you with your room change request. Providing prompt and attentive service is something we continuously strive for, and it is rewarding to know that our team's efforts made a positive impact on your stay. We truly appreciate your recognition and look forward to welcoming you back to Mercure Pontianak in the near future. Warm regards, Ulysses Jeffrey General Manager

Customer review rating 4.5/5

Nyoto S. .. Couples - Confirmed reviews ALL

I have many time stay in Mercure Hotel. Sanitary, and layout of Hotel very good. My suggestion : 1. Room parfum, in the long corridor needs to be given parfum please 2.The touch of plants and flowers needs to be present in the hotel lobby 3. The mission of introducing biodiversity information important in West Kalimantan (pictures, cards, envelopes, etc.) needs to be presented

Dear Mr. Nyoto Thank you for your continued trust and for taking the time to share your detailed feedback with us. We are delighted to know that you continue to enjoy our rooms, facilities, breakfast selection, and the overall comfort of your stay at Mercure Pontianak. We also sincerely appreciate your thoughtful suggestions regarding the corridor fragrance, the addition of more plants and flowers in the lobby area, and the introduction of West Kalimantan biodiversity elements throughout the hotel. Your ideas are very valuable and inspiring, especially in helping us create a more welcoming atmosphere while showcasing the rich local identity and culture of the region. Feedback from loyal guests like you is truly meaningful for our continuous improvement. Thank you once again for your support, and we look forward to welcoming you back for another memorable stay. Warm regards, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Fhilander /. R. D. W. Families - Confirmed reviews ALL

All the best

Kepada Bapak Fhilander, Terima kasih banyak atas review yang begitu hangat 😊 Kami ikut bahagia dapat menjadi bagian dari momen spesial pemberian hadiah kelulusan untuk anak-anak hingga terasa begitu berkesan. Semoga momen indah tersebut menjadi kenangan manis bagi keluarga, dan kami berharap dapat kembali menyambut Anda di kesempatan berikutnya ✨ Hormat kami, Ulysses Jeffrey General Manager

Customer review rating 4.0/5

Ferdinan S. .. Families - Confirmed reviews ALL

The room is not really spacious, but clean.

Dear Mr. Ferdinan S. Thank you for sharing your feedback with us. We are pleased to know that you appreciated our strategic location and found the room clean. We also take note of your comment regarding the room size, and your feedback is valuable as we continuously strive to improve our guest experience. We look forward to welcoming you back again soon. Warm regards, Ulysses Jeffrey General Manager

Customer review rating 4.5/5

Rosmali Z. .. Families - Confirmed reviews ALL

Comfortable and friendly staff

Dear Mrs. Rosmali Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ulysses Jeffrey General Manager

Customer review rating 4.0/5

Kevin .. Solo - Confirmed reviews ALL

everything is alright

Dear Mr. Kevin Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Sandi P. R. A. /. Business - Confirmed reviews ALL

Staff Friendly, Thanks

Dear Mr Sandi P., Thank you for your kind feedback. We are pleased to know that you found our staff friendly and helpful. Your appreciation means a lot to our team, and we look forward to welcoming you back to Mercure Pontianak City Center. Warm regards, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Irfan A. .. Couples - Confirmed reviews ALL

The hotel was in a prime location, close to all the major attractions. The hotel was beautiful, with clean and comfortable rooms. The staff was friendly.

Dear Irfan A., Thank you for taking the time to share your positive experience at Mercure Pontianak City Center. We are delighted to know that you appreciated our prime location, the beauty of our hotel, and the comfort of our rooms. Your kind words about our staff will certainly be shared with them. We look forward to welcoming you back at Mercure Pontianak City Center. Sincerely Yours, Ulysses Jeffrey General Manager

Customer review rating 4.5/5

Hendri .. Solo - Confirmed reviews ALL

all good

Dear Mr Hendri, Thank you for your positive feedback. We are pleased to hear that you had a good experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Yogi T Septian Front Office Manager

Customer review rating 5.0/5

Mohd Z. A. R. .. Couples - Confirmed reviews ALL

Very good experience

Dear Mr Mohz Z., Thank you so much for taking the time to share your feedback with us. We are truly pleased to hear that you had a very good experience during your stay at Mercure Pontianak. Your satisfaction is our greatest reward, and it brings us great joy to know that our team was able to meet your expectations and contribute to a pleasant stay. At Mercure, we strive to provide more than just a place to stay — we aim to create memorable and meaningful experiences through attentive service, comfort, and genuine hospitality. It is always encouraging to know when our guests feel well taken care of, and your kind words serve as a motivation for all of us to continue doing our best. We sincerely hope to have the pleasure of welcoming you back again soon. Please feel free to let us know if there is anything we can do to make your next stay even more enjoyable. Warm regards, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Sandi P. /. Y. Friends - Confirmed reviews ALL

Pelayanan sangat Baik, thanks selin

Dear Mr Sandi P. /. Y., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulysses Jeffry General Manager

Other web-users rate our hotel

  • 120 reviews 9.3/10 Location
  • 304 reviews 8.1/10 Room
  • 371 reviews 9/10 Service
  • 7 reviews 8.5/10 WiFi
  • 160 reviews 8.2/10 Cleanliness
  • 114 reviews 9.2/10 Breakfast
  • 74 reviews 6.4/10 Comfort
  • 11 reviews 10/10 Pool

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