Mercure Pontianak City Center 4 stars

Customer review rating (ALL Rating) 4.4/5 236 reviews

Mercure Pontianak City Center - Image 1
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Description

Hotel extras

  • IMac Corner and Free Wi-Fi

  • Covered parking

  • Great Facilities : LCD Information, Swimming pool & Fitness Centre

  • 1 hotel restaurant and lobby lounge

Our accommodation(s)

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Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.055007, 109.348544

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  236 reviews

Customer review rating 5.0/5

Sandi P. R. A. /. Business - Confirmed reviews ALL

Staff Friendly, Thanks

Dear Mr Sandi P., Thank you for your kind feedback. We are pleased to know that you found our staff friendly and helpful. Your appreciation means a lot to our team, and we look forward to welcoming you back to Mercure Pontianak City Center. Warm regards, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Irfan A. .. Couples - Confirmed reviews ALL

The hotel was in a prime location, close to all the major attractions. The hotel was beautiful, with clean and comfortable rooms. The staff was friendly.

Dear Irfan A., Thank you for taking the time to share your positive experience at Mercure Pontianak City Center. We are delighted to know that you appreciated our prime location, the beauty of our hotel, and the comfort of our rooms. Your kind words about our staff will certainly be shared with them. We look forward to welcoming you back at Mercure Pontianak City Center. Sincerely Yours, Ulysses Jeffrey General Manager

Customer review rating 4.5/5

Hendri .. Solo - Confirmed reviews ALL

all good

Dear Mr Hendri, Thank you for your positive feedback. We are pleased to hear that you had a good experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Yogi T Septian Front Office Manager

Customer review rating 5.0/5

Mohd Z. A. R. .. Couples - Confirmed reviews ALL

Very good experience

Dear Mr Mohz Z., Thank you so much for taking the time to share your feedback with us. We are truly pleased to hear that you had a very good experience during your stay at Mercure Pontianak. Your satisfaction is our greatest reward, and it brings us great joy to know that our team was able to meet your expectations and contribute to a pleasant stay. At Mercure, we strive to provide more than just a place to stay — we aim to create memorable and meaningful experiences through attentive service, comfort, and genuine hospitality. It is always encouraging to know when our guests feel well taken care of, and your kind words serve as a motivation for all of us to continue doing our best. We sincerely hope to have the pleasure of welcoming you back again soon. Please feel free to let us know if there is anything we can do to make your next stay even more enjoyable. Warm regards, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Sandi P. /. Y. Friends - Confirmed reviews ALL

Pelayanan sangat Baik, thanks selin

Dear Mr Sandi P. /. Y., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulysses Jeffry General Manager

Other web-users rate our hotel

  • 128 reviews 9.4/10 Location
  • 329 reviews 8/10 Room
  • 352 reviews 8.8/10 Service
  • 8 reviews 8.2/10 WiFi
  • 174 reviews 8.2/10 Cleanliness
  • 120 reviews 8.7/10 Breakfast
  • 72 reviews 6.1/10 Comfort

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