Mercure Pontianak City Center 4 stars

Name: Mercure Pontianak City Center - ALL
Address: Jalan Jenderal Ahmad Yani, 91, West Kalimantan, PONTIANAK, 78124, ID
Telephone: +62561577888
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 177 reviews

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Jalan Jenderal Ahmad Yani, 91, West Kalimantan, 78124 PONTIANAK, Indonesia

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Mercure Pontianak City Center

Hotel for travellers looking for local and authentic experiences

With its spacious 249 rooms in a contemporary and relaxing design, Mercure Pontianak Hotel in West Kalimantan has set a of new standards for services, style and comfort. A perfect location for business and the only Accor hotel on Equator. For business travelers in need of a place for seminars, conferences, weddings and exhibitions than can accommodate up to 600 participants, modern decorated ballroom and smaller meeting rooms with complete audio visual equipment are available.

Ideally located in the heart of Pontianak, the hotel offers seamless access to shopping destinations and key attractions. Guests enjoy comfortable, well-appointed rooms designed for a restful stay, complemented by modern amenities including high-speed Wi-Fi, covered parking, and wellness facilities. Savor refined dining at Ebony Kitchen Restaurant, unwind at the lounge and bar, and take advantage of versatile event spaces accommodating up to 400 guests-ideal for both business and leisure travelers.

The hotel has a strategic location, very close to the business centre, the State/Provincial Governor Office, Museum of West Kalimantan, Kapuas River, Equator Monument and adjacent with the biggest shopping mall complex in town, Ayani Megamall.

Our hotel offers comfort, simplicity and elegance at the West Borneo Pontianak, You can celebrate your personal and professional events in style, thanks to a dedicated and mindful team.

Ulysses Jeffrey, Hotel Management

Hotel extras

Prime location in the heart of Pontianak city
IMAC Corner, Lounge & Bar for work, meetings, and relaxation
Gym, swimming pool, and spa for complete wellness and relaxation
Grand ballroom accommodating up to 400 guests
High-speed Wi-Fi and secure covered parking

Our accommodation(s)

Room

1 Superior King-Size Bed

4 pers. max
22 m² / 236 sq ft

Bedding 1 x King size bed(s)
Views: City View or Pool side

See availabilities

Room

Superior Twin Beds

3 pers. max
22 m² / 236 sq ft

Bedding 2 x Single bed(s)
Views: City View or Pool side

See availabilities

Room

Deluxe Room with 1 King-Size Bed

4 pers. max
25 m² / 269 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Room

Deluxe Twin Beds

4 pers. max
25 m² / 269 sq ft

Bedding 2 x Single bed(s)
Views: City View

See availabilities

Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.055007, 109.348544

+62 561 577888

+62 561 768833

DAYAK TRIBE "RUMAH PANJANG"

Other attractions

Access: 1 km / 0.62 mi 5 min drive

STUDIO 21

Cinema district

Access: 1 km / 0.62 mi 3 min drive

Shuttle

Shuttle on call

MOSQUE LIBRARY

Other attractions

Access: 1 km / 0.62 mi 3 min drive

WEST KALIMANTAN

Museums

Access: 1 km / 0.62 mi 3 min drive

Shuttle

Shuttle on call

RUMAH PANJANG

Art and Culture

Access: 1 km / 0.62 mi 5 min drive

Shuttle

Shuttle on call

MEGA MALL COMPLEX

Shopping centre/mall

Access: 1 km / 0.62 mi 3 min drive

Shuttle

Shuttle on call

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

ROOM SERVICE

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Available 24 hours offers local cuisine and Asian fusions

EBONY RESTAURANT

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

EBONY BAR

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Relax and Enjoy With your Colleague in Lounge Bar after your full Activities. Be Entertained with Live Performance (Everyday start from 8.30 pm - 12 pm). Serve you Lights Meals, Sweets & Savories including cocktail

Breakfast

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Start the day with a healthy buffet breakfast served at Ebony Restaurant from 6 am. Come and discover a wide selection of Asian, Western, and authentic Indonesian Cuisine.

Spa

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Mercure Spa has been designed to provide every guest with a personal sanctuary away from the hectic pace of modern city life. The finest natural products and herbs, our team of professional therapists offers you the ultimate traditional spa experience

Meetings & Events

Number of Meeting Room: 13
Surface of the largest room: 324 m² / 3487.504 sq ft
Maximum seats capacity: 600
Maximum capacity for banquets: 300

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Weddings

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Make you wedding an unforgettable day at Mercure Pontianak. Offer your guests the elegant setting and perfect menu from our executive chef. A qualified planner is available to personalise the event to your requirements.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5 177 reviews

Dennis R. .. Business - 7/4/2026 Confirmed reviews ALL

Dear Mr. Dennis Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Pontianak City Center. We sincerely apologize for the inconveniences you experienced with the air-conditioning, flooring condition, and shower door in your room. Please rest assured that your comments have been shared with our Engineering and Maintenance teams for immediate inspection and improvement, as guest comfort is always our priority. At the same time, we are pleased to know that you enjoyed the peaceful atmosphere of the hotel, the food served at our restaurant, and especially the friendliness, helpfulness, and professionalism of our staff. Your valuable feedback is truly appreciated as it helps us continue improving the quality of our facilities and services. We hope to have the opportunity to welcome you back again and provide you with a much better stay experience in the future. Warm regards, Ulysses Jeffrey General Manager

Syafrizal .. Families - 6/29/2026 Confirmed reviews ALL

Dear Mr. Syafrizal, Thank you for sharing your wonderful family stay experience at Mercure Pontianak City Center 😊 We are delighted to know that you and your family enjoyed your stay with us, especially the additional comfort from the room upgrade as an Accor+ Gold member. It is also wonderful to hear that the welcome cake added a pleasant touch to your family staycation experience. We truly appreciate your kind comments regarding our strategic location beside Ayani Mega Mall and the enjoyable atmosphere during the Sunday Car Free Day nearby. Providing memorable experiences for families is always one of our priorities, and your feedback means a lot to our team. We look forward to welcoming you and your lovely family back again for another enjoyable stay ✨ Warm regards, Ulysses Jeffrey General Manager

Waskito /. M. Business - 6/13/2026 Confirmed reviews ALL

Kepada Bapak Waskito /. M. , Terima kasih atas ulasan bintang lima serta komentar yang Anda berikan pada hotel kami. Kami sangat menghargai waktu dan kepercayaan Anda untuk berbagi pengalaman menginap di Mercure Pontianak City Center. Salam hangat, Ulysses Jeffrey General Manager

Haile Q. D. .. Business - 6/10/2026 Confirmed reviews ALL

Dear Mr. Haile Thank you for your kind feedback. We are delighted to hear that our reception team was able to swiftly assist you with your room change request. Providing prompt and attentive service is something we continuously strive for, and it is rewarding to know that our team's efforts made a positive impact on your stay. We truly appreciate your recognition and look forward to welcoming you back to Mercure Pontianak in the near future. Warm regards, Ulysses Jeffrey General Manager

Nyoto S. .. Couples - 5/25/2026 Confirmed reviews ALL

Dear Mr. Nyoto Thank you for your continued trust and for taking the time to share your detailed feedback with us. We are delighted to know that you continue to enjoy our rooms, facilities, breakfast selection, and the overall comfort of your stay at Mercure Pontianak. We also sincerely appreciate your thoughtful suggestions regarding the corridor fragrance, the addition of more plants and flowers in the lobby area, and the introduction of West Kalimantan biodiversity elements throughout the hotel. Your ideas are very valuable and inspiring, especially in helping us create a more welcoming atmosphere while showcasing the rich local identity and culture of the region. Feedback from loyal guests like you is truly meaningful for our continuous improvement. Thank you once again for your support, and we look forward to welcoming you back for another memorable stay. Warm regards, Ulysses Jeffrey General Manager

Web-users rating

Other web-users rate our hotel

117 reviews 9.5/10 Location
299 reviews 8/10 Room
344 reviews 9/10 Service
6 reviews 8/10 WiFi
154 reviews 8.2/10 Cleanliness
106 reviews 9.1/10 Breakfast
10 reviews 10/10 Pool

17 reviews 9.4/10 Location
16 reviews 7.5/10 Room
19 reviews 8.9/10 Service
11 reviews 8.4/10 Cleanliness
6 reviews 9.2/10 Breakfast

6 reviews 9.5/10 Location
11 reviews 6.3/10 Room
12 reviews 8.9/10 Service
11 reviews 8.3/10 Food
8 reviews 8.7/10 Breakfast
6 reviews 7.4/10 Cleanliness
6 reviews 5.9/10 Comfort

10 reviews 9.4/10 Location
16 reviews 7.1/10 Room
16 reviews 8.6/10 Service
6 reviews 8.3/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

At Mercure Pontianak City Center, we provide a range of amenities to enhance your stay:

Free high-speed Wi-Fi
Secure covered parking
Buffet breakfast at Ebony Restaurant for an additional fee
Air conditioning and satellite TV
Wheelchair accessibility
Outdoor swimming pool and children's pool
Mercure Spa and Fitness Center for an additional fee
Ebony Bar and 24-hour room service
13 meeting rooms and a business center

What dining options are available?

What are the check-in and check-out times?

At Mercure Pontianak City Center, check-in is available from 02:00 PM, and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Pontianak City Center regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

Free: become a member

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate

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All our hotels in Pontianak Hotels

Mercure Pontianak City Center 4 stars

Description

Hotel extras

Our accommodation(s)

1 Superior King-Size Bed

Superior Twin Beds

Hotel location

Access and transport

Hotel services

ROOM SERVICE

EBONY RESTAURANT

EBONY BAR

Breakfast

Pool

Fitness center

Spa

Meetings & Events

Weddings

Our guest reviews

Web-users rating

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Are there any special offers or discounts available?

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

Our other establishments nearby