Mercure Pontianak City Center 4 stars

Name: Mercure Pontianak City Center - ALL
Address: Jalan Jenderal Ahmad Yani, 91, West Kalimantan, PONTIANAK, 78124, ID
Telephone: +62561577888
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 241 reviews

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Jalan Jenderal Ahmad Yani, 91, West Kalimantan, 78124 PONTIANAK, Indonesia

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Mercure Pontianak City Center

Hotel for travellers looking for local and authentic experiences

With its spacious 249 rooms in a contemporary and relaxing design, Mercure Pontianak Hotel in West Kalimantan has set a of new standards for services, style and comfort. A perfect location for business and the only Accor hotel on Equator. For business travelers in need of a place for seminars, conferences, weddings and exhibitions than can accommodate up to 600 participants, modern decorated ballroom and smaller meeting rooms with complete audio visual equipment are available.

The hotel has a strategic location, very close to the business centre, the State/Provincial Governor Office, Museum of West Kalimantan, Kapuas River, Equator Monument and adjacent with the biggest shopping mall complex in town, Ayani Megamall.

Our hotel offers comfort, simplicity and elegance at the West Borneo Pontianak, You can celebrate your personal and professional events in style, thanks to a dedicated and mindful team.

Ulysses Jeffrey, Hotel Management

Hotel extras

IMac Corner and Free Wi-Fi
Covered parking
Great Facilities : LCD Information, Swimming pool & Fitness Centre
1 hotel restaurant and lobby lounge

Our accommodation(s)

Room

1 Superior King-Size Bed

4 pers. max
22 m² / 236 sq ft

Bedding 1 x King size bed(s)
Views: City View or Pool side

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Superior Twin Beds

3 pers. max
22 m² / 236 sq ft

Bedding 2 x Single bed(s)
Views: City View or Pool side

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Deluxe Room with 1 King-Size Bed

4 pers. max
25 m² / 269 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Deluxe Twin Beds

4 pers. max
25 m² / 269 sq ft

Bedding 2 x Single bed(s)
Views: City View

From NaN IDR NaN IDR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

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Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.055007, 109.348544

+62 561 577888

+62 561 768833

DAYAK TRIBE "RUMAH PANJANG"

Other attractions

Access: 1 km / 0.62 mi 5 min drive

STUDIO 21

Cinema district

Access: 1 km / 0.62 mi 3 min drive

Shuttle

Shuttle on call

MOSQUE LIBRARY

Other attractions

Access: 1 km / 0.62 mi 3 min drive

WEST KALIMANTAN

Museums

Access: 1 km / 0.62 mi 3 min drive

Shuttle

Shuttle on call

RUMAH PANJANG

Art and Culture

Access: 1 km / 0.62 mi 5 min drive

Shuttle

Shuttle on call

MEGA MALL COMPLEX

Shopping centre/mall

Access: 1 km / 0.62 mi 3 min drive

Shuttle

Shuttle on call

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

ROOM SERVICE

Non contractual photo

Available 24 hours offers local cuisine and Asian fusions

EBONY RESTAURANT

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

Meetings & Events

Number of Meeting Room: 13
Surface of the largest room: 324 m² / 3487.504 sq ft
Maximum seats capacity: 600
Maximum capacity for banquets: 300

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 241 reviews

TripAdvisor Rating 4.6/5 2,025 reviews

Great Stay

Gabriel Jonas A 11/21/2025 TripAdvisor review

came here for attending my best friend’s wedding , just a short stay one night but memorable for me , thankyou Meisy and team for a very warm welcome and assistance during my stay.. the breakfast also nice.. will definately come back again if i have the chance to visit pontianak again

Dear Valued Guest, Thank you for sharing your wonderful review. We are delighted to know that, although your stay was short, it was memorable—especially during your visit for your best friend’s wedding. We truly appreciate your kind words for Meisy and the team. We will be sure to pass along your appreciation, as they will be very happy to know their warm welcome and assistance made your stay more enjoyable. We are also pleased to hear that you enjoyed our breakfast. We look forward to welcoming you back to Mercure Pontianak City Center should your travels bring you to Pontianak again. Warm regards, Ulysses Jeffrey General Manager

Irfan A. .. Couples - 11/19/2025 Confirmed reviews ALL

The hotel was in a prime location, close to all the major attractions. The hotel was beautiful, with clean and comfortable rooms. The staff was friendly.

Dear Irfan A., Thank you for taking the time to share your positive experience at Mercure Pontianak City Center. We are delighted to know that you appreciated our prime location, the beauty of our hotel, and the comfort of our rooms. Your kind words about our staff will certainly be shared with them. We look forward to welcoming you back at Mercure Pontianak City Center. Sincerely Yours, Ulysses Jeffrey General Manager

Hendri .. Solo - 11/13/2025 Confirmed reviews ALL

all good

Dear Mr Hendri, Thank you for your positive feedback. We are pleased to hear that you had a good experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Yogi T Septian Front Office Manager

Not the Accor Hotel You Should Stay at in Pontianak

Nicholas W 11/5/2025 TripAdvisor review

Sad to see this hotel in such decline. The whole place stinks of cigarettes, the rooms are dark and dated and filled with broken doors and bathroom sinks, with dirty windows. The gym is filled with broken equipment. Staff are nice but need training on Accor loyalty tier inclusions, had to beg for mine multiple times.

Dear Mr Nicholas, Thank you for taking the time to share your detailed feedback. I’m very sorry to learn that your recent stay at Mercure Pontianak did not meet your expectations. Please accept my sincere apologies for the inconveniences you experienced, particularly regarding the room condition, cleanliness, and gym facilities. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. I also regret the issues you faced with the recognition of your Accor Live Limitless benefits. This does not reflect our usual standards, and we will reinforce training to ensure our team delivers the level of service and recognition our loyal members deserve. While I understand your disappointment, I truly appreciate your feedback, as it helps us improve. I hope we may have the opportunity to welcome you back in the future to experience the improvements we are working on. Warm regards, Yogi T Septian Front Office Manager

Mohd Z. A. R. .. Couples - 9/25/2025 Confirmed reviews ALL

Very good experience

Dear Mr Mohz Z., Thank you so much for taking the time to share your feedback with us. We are truly pleased to hear that you had a very good experience during your stay at Mercure Pontianak. Your satisfaction is our greatest reward, and it brings us great joy to know that our team was able to meet your expectations and contribute to a pleasant stay. At Mercure, we strive to provide more than just a place to stay — we aim to create memorable and meaningful experiences through attentive service, comfort, and genuine hospitality. It is always encouraging to know when our guests feel well taken care of, and your kind words serve as a motivation for all of us to continue doing our best. We sincerely hope to have the pleasure of welcoming you back again soon. Please feel free to let us know if there is anything we can do to make your next stay even more enjoyable. Warm regards, Ulysses Jeffrey General Manager

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Web-users rating

Other web-users rate our hotel

112 reviews 9.5/10 Location
279 reviews 8.2/10 Room
308 reviews 8.7/10 Service
8 reviews 8.2/10 WiFi
150 reviews 8.4/10 Cleanliness
107 reviews 8.8/10 Breakfast
21 reviews 6/10 Value
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8 reviews 9.5/10 Location
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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.