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Mercure Pontianak City Center 4 stars

Customer review rating 4.4/5 5,086 reviews

ALLSAFE approved hotel

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Mercure Pontianak City Center
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+ 20 Services

Hotel extras

  • IMac Corner and Free Wi-Fi

  • Covered parking

  • Great Facilities : LCD Information, Swimming pool & Fitness Centre

  • 1 hotel restaurant and lobby lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • MassagePaying
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91
West Kalimantan
78124 pontianak
indonesia

Tel: +62561577888

Fax: (+62)561/768833

Check-in from 14h00

Check out up to 12h00

  • DAMRI : 

  • By plane

    SUPADIO AIRPORT At 10km / 6.21 miles

GPS :-0.055007, 109.348544

Our accommodation(s)

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view. Mercure Pontianak City Center provides water refill stations in each floor. moreover, hotel also substituted in room plastic bottles with refillable water jugs and provided drinking mugs

1 Superior King-Size Bed

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Views: City View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: City View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King-Size Bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Twin Beds

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

EBONY RESTAURANT

Type of cuisine: International

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

Lunch

06:00 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBONY BAR

Non contractual photo

Relax and Enjoy With your Colleague in Lounge Bar after your full Activities. Be Entertained with Live Performance (Everyday start from 8.30 pm - 12 pm). Serve you Lights Meals, Sweets & Savories including cocktail

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 324

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,086 reviews

tripadvisor

TripAdvisor Rating 4.5/5

846 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Recommended

Customer review rating 4.5/5

Anonymous Business - 07/05/2021 Confirmed reviews ALL

Overall bagus dan recommended di pontianak

Feeling good

Customer review rating 4.5/5

Hafiz T. Couples - 03/05/2021 Confirmed reviews ALL

Impressive

Dear Muhammad Hafiz , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 5.0/5

Ari Business - 02/05/2021 Confirmed reviews ALL

Recommended, bfst was good. Thanks miss Tita for tour advice.

Dear Ali , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.5/5

Rin W. Business - 26/04/2021 Confirmed reviews ALL

Location to my branch office

Dear Rin w., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.5/5

Agus M. Solo - 26/04/2021 Confirmed reviews ALL

No complaints at all

Dear Agus m. Haidir , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 5.0/5

Samsu H. Couples - 26/04/2021 Confirmed reviews ALL

Great location and very nice hotel

Dear Samsu H., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Well good

Customer review rating 4.5/5

Ali H. Solo - 26/04/2021 Confirmed reviews ALL

All is caring

Dear Marinus , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

OK

Customer review rating 4.0/5

Husein Business - 25/04/2021 Confirmed reviews ALL

Location on Point

Dear Adin Husein, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 5.0/5

Andre Y. Couples - 25/04/2021 Confirmed reviews ALL

Friendly and helpful staff, everything was good

Dear Andre Y. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 5.0/5

Endo H. Families - 25/04/2021 Confirmed reviews ALL

The comfort, location, staff, the view, all we liked

Dear Endo H. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Nice room

TripAdvisor rating 5.0/5

lenal469 15/04/2021 TripAdvisor review

we have great time at mercure hotel pontianak, nice room, good service, clean, do not afraid about covid-19, the room is so clean and get anti covid-19 protocol treatment. The FO and team so friendly n helpfull

Dear Mrs. Lena, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

A good room with a bad window view..

TripAdvisor rating 3.0/5

Vacation45843490256 Business - 20/05/2019 TripAdvisor review

This hotel is located near a shopping mall and all staffs are very friendly. Actually the room was not bad, but the view through the window was very bad and I just could enjoy the roof of the buildings.

Dear Value Guest We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive your feedback, we knew you’re feeling about the room view is not meet your expectation. we already share your comment to our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ferry FAHLEVY Front Office Manager

Nice location but....

TripAdvisor rating 4.0/5

honggokh Family - 08/11/2018 TripAdvisor review

This hotel located near the Ayani mega mall which is the biggest mall in Pontianak. I love to stay at this hotel everytime my family visited this town and I am a regular customer but recently this hotel services don't meet the standard of international hotel services especially their house keeping. When their fully booked then you will find some disappointments. For an example during the Pesparawi was held in Pontianak few months ago, I booked their business room for few days and they didn't tidy up my room with the reason was too busy with the guests of Pesparawi. Futhermore, I am usually ask for the late check out during my stay and I also did that during the Pesparawi but I was told to vacate the room straight away at noon by the house keeping whom came into my room without knocking. I think the receptionist should told me when I did my check in rather than I am experienced such kind of situation. Last month during my stayed, the toiletries in the bath room were not provided with a reason that they are having some new employees. Hopefully during my next visit, those problems don't happen again.

Dear Mr. Honggo Khouw We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. Thank you for your loyalty as A Regular Customer We offer our sincerest apologies for the experience that you had at our property in regards of House Keeping & Receptions’ We apologize for the issues in your stay, and will work with our House Keeping & Front Office teams to ensure that we make this right. We pass your comments to the House Keeping Manager for the review. Customer feedback is vital to our operations and we are most grateful for the effort you have made to share your observations We highly value your patronage and genuinely hope you will afford us the opportunity look forward to welcoming you back soon. Sincerely, Rudin Ruslan General Manager

Great staycation

TripAdvisor rating 5.0/5

aryatisibarani Family - 25/06/2018 TripAdvisor review

Great stay during the fasting month, but the breakfast menu is not as vary as usual. it is better if you could provide breakfast menu just as vary as usual for those not fasting. Overall we had a great staycation in Mercure Pontianak

Great choice for business leisure

TripAdvisor rating 5.0/5

zvalvita Business - 02/03/2018 TripAdvisor review

I got my room excellent despite the different elevator which had to be taken on some level in order to arrive at level 8. Mine was non smoking superior room, comfy, clean and all work great. Tempting various breakfast with good taste. Will choose this again for sure.

Dear zvalvita, Thank you very much for taking some of your precious time to complete your review of our hotel on TripAdvisor. It is a real pleasure to know that you have wonderful experiences here. At Mercure Pontianak City Centre, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you very much again for sharing your experience and we look forward to welcoming you again soon at Mercure Pontianak City Centre. Yours Sincerely, Rudin Ruslan General Manager

brief stay

TripAdvisor rating 3.0/5

Nasim A Solo travel - 19/12/2017 TripAdvisor review

Very friendly, courteous and professional staff. Other than Front Desk, very limited understanding of English. In the evening the live band was overpowering with the sound travelling right up to the room. Thankfully, it stopped before 11pm. Buffet dinner choices were very limited and did not look appealing at all. Serving staff didn't understand English, and ordering a la carte was not a good experience. Quality of food very mediocre.

Dear Mr. Nasim, Thank you so much for giving us your time to sharing your feedbacks regarding your stay at Mercure Pontianak. We apologize for your inconvenience. It is through feedback such as yours that we are able to maintain the quality of our service and product. We glad that our staff serve you professionally and friendly. We hope you will give us the opportunity of welcoming you again at Mercure Pontianak. Warm regards, Rudin Ruslan General Manager

Hotel upgrade needed!

TripAdvisor rating 3.0/5

denniscyc Solo travel - 18/12/2017 TripAdvisor review

1)Hotel & it's facilities very old about time for upgrade & refurbished. 2)The shower area water cannot drain properly like a swimming pool. 3)Towel hanger in toilet for Room 521 was not properly screwed keep falling off.

Dear Mr. Dennis, We would like to thank you for giving us your time to let us know your experience at Mercure Pontianak. We apologize for your inconvenience about the drain and towel hanger. I've already share your comment with our team, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Rudin Ruslan General Manager

Pontianak

TripAdvisor rating 5.0/5

brid016 Business - 13/12/2017 TripAdvisor review

A good, hard-working staff, attentive and polite. Room services and cleaning standards excellent and buffet breakfast comprehensive. Reception staff on the ball and catering well with awkward customers. Management very proactive and hands-on. Internet sometimes patchy and probably needs a boost. location on main road good and secure and well isolated from other buildings. Nearby shopping mall within walking distance - otherwise taxi into town centre.

Dear Mr. Brid, We very much appreciate your time to give us comment regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rudin Ruslan General Manager

Uncomfortable Hotel

TripAdvisor rating 3.0/5

89albertk Business - 13/12/2017 TripAdvisor review

I stayed at this hotel for 2 nights. The rate for a night is quite high but quality of this hotel is very poor. I also ordered food at the restaurant and I waited for nearly an hour and the taste of the food was very bad.

Dear Mr. Albert, First of all, we would like to thank you for sharing your experience at Mercure Pontianak. We also want to apologize for the inconvenience because you waited too long for the food and the taste doesn't met your expectation. I will share your comment with our staff, especially with our Restaurant and Kitchen staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best Regards, Rudin Ruslan General Manager

Good and Bad

TripAdvisor rating 4.0/5

denniscyc Solo travel - 20/05/2017 TripAdvisor review

The first night at room 733 superior room was kind of small n minimal n door sensor not working properly. Last day of my stay my room was complimentary upgraded to 709 junior suite which was comfy n big. Hotel bit old, its time need some upgrade.

Dear Denniscyc, Thank you for taking your time to share your experience at Mercure Pontianak and also for your suggestion. We would like to apologize for your inconvenience while stay here. In Mercure, we always improve our performance including our product and service. We hope you will give us the opportunity of welcoming you again in the future. Best regards, Rudin Ruslan General Manager

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