Mercure Pontianak City Center 4 stars

Name: Mercure Pontianak City Center - ALL
Address: Jalan Jenderal Ahmad Yani, 91, West Kalimantan, PONTIANAK, 78124, ID
Telephone: +62561577888
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 172 reviews

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Jalan Jenderal Ahmad Yani, 91, West Kalimantan, 78124 PONTIANAK, Indonesia

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Mercure Pontianak City Center

Hotel for travellers looking for local and authentic experiences

With its spacious 249 rooms in a contemporary and relaxing design, Mercure Pontianak Hotel in West Kalimantan has set a of new standards for services, style and comfort. A perfect location for business and the only Accor hotel on Equator. For business travelers in need of a place for seminars, conferences, weddings and exhibitions than can accommodate up to 600 participants, modern decorated ballroom and smaller meeting rooms with complete audio visual equipment are available.

Ideally located in the heart of Pontianak, the hotel offers seamless access to shopping destinations and key attractions. Guests enjoy comfortable, well-appointed rooms designed for a restful stay, complemented by modern amenities including high-speed Wi-Fi, covered parking, and wellness facilities. Savor refined dining at Ebony Kitchen Restaurant, unwind at the lounge and bar, and take advantage of versatile event spaces accommodating up to 400 guests-ideal for both business and leisure travelers.

The hotel has a strategic location, very close to the business centre, the State/Provincial Governor Office, Museum of West Kalimantan, Kapuas River, Equator Monument and adjacent with the biggest shopping mall complex in town, Ayani Megamall.

Our hotel offers comfort, simplicity and elegance at the West Borneo Pontianak, You can celebrate your personal and professional events in style, thanks to a dedicated and mindful team.

Dodit Nindyo Hapsoro, Hotel Management

Hotel extras

Prime location in the heart of Pontianak city
IMAC Corner, Lounge & Bar for work, meetings, and relaxation
Gym, swimming pool, and spa for complete wellness and relaxation
Grand ballroom accommodating up to 400 guests
High-speed Wi-Fi and secure covered parking

Our accommodation(s)

Room

1 Superior King-Size Bed

4 pers. max
22 m² / 236 sq ft

Bedding 1 x King size bed(s)
Views: City View or Pool side

See availabilities

Room

Superior Twin Beds

3 pers. max
22 m² / 236 sq ft

Bedding 2 x Single bed(s)
Views: City View or Pool side

See availabilities

Room

Deluxe Room with 1 King-Size Bed

4 pers. max
25 m² / 269 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Room

Deluxe Twin Beds

4 pers. max
25 m² / 269 sq ft

Bedding 2 x Single bed(s)
Views: City View

See availabilities

Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.055007, 109.348544

+62 561 577888

+62 561 768833

DAYAK TRIBE "RUMAH PANJANG"

Other attractions

Access: 1 km / 0.62 mi 5 min drive

STUDIO 21

Cinema district

Access: 1 km / 0.62 mi 3 min drive

Shuttle

Shuttle on call

MOSQUE LIBRARY

Other attractions

Access: 1 km / 0.62 mi 3 min drive

WEST KALIMANTAN

Museums

Access: 1 km / 0.62 mi 3 min drive

Shuttle

Shuttle on call

RUMAH PANJANG

Art and Culture

Access: 1 km / 0.62 mi 5 min drive

Shuttle

Shuttle on call

MEGA MALL COMPLEX

Shopping centre/mall

Access: 1 km / 0.62 mi 3 min drive

Shuttle

Shuttle on call

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

ROOM SERVICE

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Available 24 hours offers local cuisine and Asian fusions

EBONY RESTAURANT

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

EBONY BAR

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Relax and Enjoy With your Colleague in Lounge Bar after your full Activities. Be Entertained with Live Performance (Everyday start from 8.30 pm - 12 pm). Serve you Lights Meals, Sweets & Savories including cocktail

Breakfast

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Start the day with a healthy buffet breakfast served at Ebony Restaurant from 6 am. Come and discover a wide selection of Asian, Western, and authentic Indonesian Cuisine.

Spa

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Mercure Spa has been designed to provide every guest with a personal sanctuary away from the hectic pace of modern city life. The finest natural products and herbs, our team of professional therapists offers you the ultimate traditional spa experience

Meetings & Events

Number of Meeting Room: 13
Surface of the largest room: 324 m² / 3487.504 sq ft
Maximum seats capacity: 600
Maximum capacity for banquets: 300

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Weddings

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Make you wedding an unforgettable day at Mercure Pontianak. Offer your guests the elegant setting and perfect menu from our executive chef. A qualified planner is available to personalise the event to your requirements.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5 172 reviews

Glenn F. .. Business - 8/10/2026 Confirmed reviews ALL

Dear Mr. Glenn F., Thank you very much for taking the time to share your wonderful feedback following your first visit to Pontianak and your stay at Mercure Pontianak City Center. We are delighted to know that choosing our hotel contributed to a pleasant and convenient first experience in Pontianak. It is especially rewarding to hear that our team was friendly and helpful in recommending culinary experiences around the city. We are always happy to assist our guests in discovering the best of Pontianak. We would also like to extend our appreciation for your special mention of Mas Ngurah. We will be sure to share your kind words with him and the team as recognition of their warm hospitality and attentive service. Thank you once again for choosing Mercure Pontianak City Center. We sincerely look forward to welcoming you back to Pontianak and providing you with another memorable stay. Warm regards, Dodit Nindyo Hapsoro General Manager

Anonymous Couples - 8/4/2026 Confirmed reviews ALL

This hotel is conveniently located near UNTAN, a shopping mall, and a small botanical garden called a "jungle'. Their breakfast selection is the most varied and extensive that I've had in Indonesia -- 5 types of juices, more than 3 types of Indonesian soups, fruits, rujak, both Indonesian ad Western buffet, breads, sweets, puddings, and sometimes Japanese dishes. Unfortunately, the non-smoking rooms are limited, and some are on the same floor with smoking rooms.

Ian A. J. S. /. D. Business - 8/3/2026 Confirmed reviews ALL

Dear Mr. Ian /. D., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Pontianak City Center. Please accept our sincere apologies for the inconvenience caused by the cigarette odor you experienced in the hallway and inside your room. We understand how disappointing this must have been, especially when staying in a non-smoking room. This is certainly not the experience we strive to provide for our guests. Please rest assured that we have shared your comments with our Housekeeping and Engineering teams to conduct a thorough inspection of the room and surrounding area. We will also reinforce our smoke-free policies and room preparation procedures to help prevent similar situations in the future. Your feedback is truly valuable to us as it helps us improve the quality of our facilities and services. We sincerely hope to have the opportunity to welcome you back and provide you with the comfortable and refreshing stay you rightfully expect from Mercure Pontianak City Center. Warm regards, Dodit Nindyo Hapsoro General Manager

Angga A. .. Business - 7/20/2026 Confirmed reviews ALL

Dear Mr. Angga Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dodit Nindyo Hapsoro General Manager

Dennis R. .. Business - 7/4/2026 Confirmed reviews ALL

Dear Mr. Dennis Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Pontianak City Center. We sincerely apologize for the inconveniences you experienced with the air-conditioning, flooring condition, and shower door in your room. Please rest assured that your comments have been shared with our Engineering and Maintenance teams for immediate inspection and improvement, as guest comfort is always our priority. At the same time, we are pleased to know that you enjoyed the peaceful atmosphere of the hotel, the food served at our restaurant, and especially the friendliness, helpfulness, and professionalism of our staff. Your valuable feedback is truly appreciated as it helps us continue improving the quality of our facilities and services. We hope to have the opportunity to welcome you back again and provide you with a much better stay experience in the future. Warm regards, Ulysses Jeffrey General Manager

Web-users rating

Other web-users rate our hotel

120 reviews 9.4/10 Location
301 reviews 8.1/10 Room
358 reviews 9/10 Service
7 reviews 8.5/10 WiFi
158 reviews 8.2/10 Cleanliness
111 reviews 9.1/10 Breakfast
9 reviews 10/10 Pool

17 reviews 9.3/10 Location
16 reviews 7.5/10 Room
18 reviews 9/10 Service
10 reviews 8.4/10 Cleanliness
8 reviews 9.3/10 Food
7 reviews 9.2/10 Breakfast

7 reviews 9.5/10 Location
13 reviews 6.8/10 Room
13 reviews 8.9/10 Service
12 reviews 8.6/10 Food
9 reviews 8.8/10 Breakfast
6 reviews 7.6/10 Cleanliness
6 reviews 6.3/10 Comfort

6 reviews 9.4/10 Location
14 reviews 7.1/10 Room
16 reviews 8.9/10 Service
8 reviews 8.8/10 Food
5 reviews 8.3/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

At Mercure Pontianak City Center, we provide a range of amenities to enhance your stay:

Free high-speed Wi-Fi
Secure covered parking
Buffet breakfast at Ebony Restaurant for an additional fee
Air conditioning and satellite TV
Wheelchair accessibility
Outdoor swimming pool and children's pool
Mercure Spa and Fitness Center for an additional fee
Ebony Bar and 24-hour room service
13 meeting rooms and a business center

What dining options are available?

What are the check-in and check-out times?

At Mercure Pontianak City Center, check-in is available from 02:00 PM, and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Pontianak City Center regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

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I can take advantage of the Members' rate
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Mercure Pontianak City Center 4 stars

Description

Hotel extras

Our accommodation(s)

1 Superior King-Size Bed

Superior Twin Beds

Hotel location

Access and transport

Hotel services

ROOM SERVICE

EBONY RESTAURANT

EBONY BAR

Breakfast

Pool

Fitness center

Spa

Meetings & Events

Weddings

Our guest reviews

Web-users rating

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Are there any special offers or discounts available?

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

Our other establishments nearby