Mercure Pontianak City Center 4 stars

Great location and very nice hotel

All is caring

Location on Point

Friendly and helpful staff, everything was good

The comfort, location, staff, the view, all we liked

we have great time at mercure hotel pontianak, nice room, good service, clean, do not afraid about covid-19, the room is so clean and get anti covid-19 protocol treatment. The FO and team so friendly n helpfull

This hotel is located near a shopping mall and all staffs are very friendly. Actually the room was not bad, but the view through the window was very bad and I just could enjoy the roof of the buildings.

This hotel located near the Ayani mega mall which is the biggest mall in Pontianak. I love to stay at this hotel everytime my family visited this town and I am a regular customer but recently this hotel services don't meet the standard of international hotel services especially their house keeping. When their fully booked then you will find some disappointments. For an example during the Pesparawi was held in Pontianak few months ago, I booked their business room for few days and they didn't tidy up my room with the reason was too busy with the guests of Pesparawi. Futhermore, I am usually ask for the late check out during my stay and I also did that during the Pesparawi but I was told to vacate the room straight away at noon by the house keeping whom came into my room without knocking. I think the receptionist should told me when I did my check in rather than I am experienced such kind of situation. Last month during my stayed, the toiletries in the bath room were not provided with a reason that they are having some new employees. Hopefully during my next visit, those problems don't happen again.

Great stay during the fasting month, but the breakfast menu is not as vary as usual. it is better if you could provide breakfast menu just as vary as usual for those not fasting. Overall we had a great staycation in Mercure Pontianak

I got my room excellent despite the different elevator which had to be taken on some level in order to arrive at level 8. Mine was non smoking superior room, comfy, clean and all work great. Tempting various breakfast with good taste. Will choose this again for sure.

Very friendly, courteous and professional staff. Other than Front Desk, very limited understanding of English. In the evening the live band was overpowering with the sound travelling right up to the room. Thankfully, it stopped before 11pm. Buffet dinner choices were very limited and did not look appealing at all. Serving staff didn't understand English, and ordering a la carte was not a good experience. Quality of food very mediocre.

1)Hotel & it's facilities very old about time for upgrade & refurbished. 2)The shower area water cannot drain properly like a swimming pool. 3)Towel hanger in toilet for Room 521 was not properly screwed keep falling off.

A good, hard-working staff, attentive and polite. Room services and cleaning standards excellent and buffet breakfast comprehensive. Reception staff on the ball and catering well with awkward customers. Management very proactive and hands-on. Internet sometimes patchy and probably needs a boost. location on main road good and secure and well isolated from other buildings. Nearby shopping mall within walking distance - otherwise taxi into town centre.

I stayed at this hotel for 2 nights. The rate for a night is quite high but quality of this hotel is very poor. I also ordered food at the restaurant and I waited for nearly an hour and the taste of the food was very bad.

The first night at room 733 superior room was kind of small n minimal n door sensor not working properly. Last day of my stay my room was complimentary upgraded to 709 junior suite which was comfy n big. Hotel bit old, its time need some upgrade.