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Mercure Pontianak City Center 4 stars

Customer review rating 4.3/5 4,763 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Pontianak City Center
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+ 20 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • IMac Corner and Free Wi-Fi

  • Covered parking

  • Great Facilities : LCD Information, Swimming pool & Fitness Centre

  • 1 hotel restaurant and lobby lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • MassagePaying
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91
West Kalimantan
78124
pontianak
indonesia

Tel: +62561577888

Fax: (+62)561/768833

Check-in from 14h00

Check out up to 12h00

  • DAMRI : 

  • By plane

    SUPADIO AIRPORT At 10km / 6.21 miles

GPS :-0.055007, 109.348544

Our accommodation(s)

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

1 Superior King-Size Bed

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Views: City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King-Size Bed

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Twin Beds

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

EBONY RESTAURANT

Type of cuisine: International

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

Lunch

06:00 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBONY BAR

Non contractual photo

Relax and Enjoy With your Colleague in Lounge Bar after your full Activities. Be Entertained with Live Performance (Everyday start from 8.30 pm - 12 pm). Serve you Lights Meals, Sweets & Savories including cocktail

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 324 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,763 reviews

tripadvisor

TripAdvisor Rating 4.0/5

801 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent

Customer review rating 4.3/5

Wili Business - 14/01/2021 Confirmed reviews ALL

Stay here was good, well located, near from mall, thnks for the services especially miss Tita!

Dear Wili, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Well located and good stay

Customer review rating 4.3/5

Andy I. /. M. E. Business - 12/01/2021 Confirmed reviews ALL

I felt comfort nice and clean along stay the hotel Very nice staff and helpful. I thougt mercure a good hotel in town. Only parking should be manage better.dont park pararel across lobby cause its look crowded and close view front Overoll its ok

Dear Kong min e., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Menyenangkan

Customer review rating 4.3/5

Doddyrahardy Business - 11/01/2021 Confirmed reviews ALL

Enjoyable

Dear Rahardy , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.3/5

Retno Families - 11/01/2021 Confirmed reviews ALL

I wish for more discount, but overall it was very good

Dear Retno , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.3/5

Nuh Families - 11/01/2021 Confirmed reviews ALL

Really good, worth stay there, good facilities, room is clean and comfortable, staff really polite and helpful

Dear Nuh, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.3/5

Ali Friends - 11/01/2021 Confirmed reviews ALL

Good service, friendly and attractive staff, and love the breakfast

Dear Ali , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.3/5

Rawi Business - 11/01/2021 Confirmed reviews ALL

The room quite spacious and clean, breakfast selection was good, and next to the mall

Dear Rawi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.3/5

Andi Couples - 11/01/2021 Confirmed reviews ALL

The room very well cleaned, staff very friendly, food in the restaurant is good as well

Dear Andi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.3/5

Mulyadi Solo - 11/01/2021 Confirmed reviews ALL

Everything was very wonderful and will stay again time

Dear Mulyadi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.3/5

Andi Families - 11/01/2021 Confirmed reviews ALL

Really nice hotel, I really enjoyed the breakfast in the restaurant

Dear Andi, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.3/5

Misbah Business - 11/01/2021 Confirmed reviews ALL

Convenient location, near mall, check in quite fast, everyone was so nice, clean and spacious

Dear Misbah, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.3/5

Utin Solo - 11/01/2021 Confirmed reviews ALL

The location is excellent, near from public facilities

Dear Utin , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.3/5

Santi Business - 11/01/2021 Confirmed reviews ALL

Everything, especially the receptionist incharge are very helpful, thanks to Mr Harry for the kind

Dear Santi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.3/5

Sayyid Business - 11/01/2021 Confirmed reviews ALL

Homey, clean, strategic location, friendly staff, amazing

Dear Sayyid , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Good stay

Customer review rating 4.3/5

Hendri Families - 04/01/2021 Confirmed reviews ALL

Nice overall. Breakfast is standard maybe due to Covid and the odor in the room is not so good.

Dear Yona Hendri , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

A great place to spend a night.

Customer review rating 4.3/5

Hengky L. Business - 30/12/2020 Confirmed reviews ALL

Good breakfast, warm and hospitable staff, quick check-in and check-out process, clean and tidy room although the wi-fi speed is slow and wish it could be improved.

Dear Hengky L., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.3/5

Linda Families - 29/12/2020 Confirmed reviews ALL

Staff was very friendly and helpful, staff receiption harry was brilliant with his suggestion and recommendations

Dear Linda, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Overall good, but not satisfying

Customer review rating 4.3/5

Dhana G. Solo - 29/12/2020 Confirmed reviews ALL

The room is clean, neat, and tidy, but the breakfast is cold and it taste bland with not enough seasoning. Wifi speed is also slow and it needed some improvement.

Dear G. Dhana, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.3/5

Anonymous Solo - 29/12/2020 Confirmed reviews ALL

Clean and comfortable

Dear Rahmad, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

First good stay

Customer review rating 4.3/5

Anne Business - 29/12/2020 Confirmed reviews ALL

Nice, good, well located.

Dear Raden Noviane , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

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