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ibis Pontianak City Center Hotel 3 stars

Customer review rating 4.4/5 995 reviews
ibis Pontianak City Center
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+ 17 Services
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Hotel extras

  • Located in the heart of city of Pontianak

  • ibis Pontianak offers a new standard in service, style and comfort.

  • Near the biggest shopping mall in town, corporate and government offices and residence.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SUPADIO AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Massage
  • Babysitting on request
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Pontianak City Center

Jl Jendral Ahmad Yani No 81
West Kalimantan
78124
pontianak
indonesia

Tel: +625618107888

Fax: (+62)56/581155

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SUPADIO AIRPORT At 16.4km / 10.19 miles

  • By plane

    SUPADIO AIRPORT At 16.4km / 10.19 miles - Shuttle paying

GPS :-0.048951, 109.343749

Our accommodations

ibis Pontianak offers 182 stylish and modern rooms with views of the city. Each room is equipped with the sweet bed concept, high speed WIFI connection, 32" LED TV, coffee and tea making facilities, safe deposit box and bathroom with shower.

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Located at level 2, the cosy restaurant offers a variety of local, oriental and western menus.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS KITCHEN BAR

Photo non contractuelle / Strictly non binding

Our enjoyable lounge serves special local beverages, wine and finger food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 443 m²

  • Maximum capacity: 540 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
ibis Pontianak City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

995 reviews

Excelent..

Customer review rating 4.4/5

Dwi I. P. Families - 02/12/2019 Confirmed reviews ALL

Pelayanan yg ok..view yg indah..menu breakfast yg bervariatif.. It's all good.. Godjoob Ibis Hotel Ptk.

Dear Mr DWI INDRA P., Warmest greeting from Ibis Pontianak City Center, First of all, we would like to thank you very much for staying with us on your visit to Pontianak. Thank you for sharing your nice review about your recent stay at our beloved property, Ibis Pontianak City Center. It such a good thing to get nice feedback from you. We hope you really enjoyed your stay with us. We will always keep our commitment to satisfy every guest by improving our service and facilities. We are always waiting other chances to serve you much better on your next stay at Ibis Pontianak City Center. Our team will always be ready to give you more enjoyable stay. Thank you and Have a good day! Best Regards, Adelina Front Office Manager

Convertable

Customer review rating 4.4/5

Endro W. Business - 29/11/2019 Confirmed reviews ALL

Nice room, convertable, clean and friendly front office, friendly driver

Dear Mr Endro W., Warmest greeting from Ibis Pontianak City Center , Thank you for sharing your review. I am glad our overall service and facilities have made your visit an excellent one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Adelina Front Office Manager

Awesome Hotel in Pontianak

Customer review rating 4.4/5

Titiekmisslv Business - 28/11/2019 Confirmed reviews ALL

Strategic hotel in Pontianak, near big mall, cozy bedroom, delicious breakfast, staff friendly but notice for security guard on duty, please be fair to serve guest who picked up by public transport ( online transportation). We are guest same with others who stay at IBIS. But our driver almost get rid of when pick up me and my team, because bus Crews of Airlines want to pickup them even though they were still take some photos in Lobby.

Dear Mrs KARTIANA M., Warmest greeting from Ibis Pontianak City Center , Thank you very much for sharing the elements of your recent experience at our Hotel. It is with regrets that you did not have a very good experience. I appreciate all reviews as it is only through receiving such feedback that we have the chance to learn and improve where necessary. I like to thoroughly investigate the circumstances myself, whenever we have had a poor review, to see exactly how and why my team has under performed and late update. Please rest assured that we have taken your concerns for our service and immediately shared with our concerned Managers as to take appropriate actions for further improvements. Please accept our sincere apologies for the inconveniences you have encountered. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. Thank you again for sharing your experience, and we are looking forward to having the opportunity to serve you better at Ibis Pontianak City Center in the near future. Yours sincerely, Adelina Front Office Manager

Clean humble service.quick response

Customer review rating 4.4/5

Juan C. H. Business - 27/11/2019 Confirmed reviews ALL

Nice service Clean room Humble people Good food

Dear Mr JUAN CHRISTIAN h., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Satisfied

Customer review rating 4.4/5

Patrick Business - 25/11/2019 Confirmed reviews ALL

Clean rooms, very welcome receptionist.

Dear Mr PATRICK F., Warmest greeting from Ibis Pontianak City Center, Thank you so much for your kind comments about your stay at our lovely hotel, Ibis Pontianak City Center. It is so pleased to know that you had fun with our comfort room and the lovely place. Your nice review was taken as a reward for all of our staff. We will always keep improving our service and facilities in order to satisfy every valuable guest. We are looking forward to welcome you back to our hotel in the near future. We are always ready to give you more interesting experience at our hotel. Kindest Regards, Adelina Front Office Manager

Great space great place

Customer review rating 4.4/5

Susana J. Business - 24/11/2019 Confirmed reviews ALL

Clean, spacious, smile staffs, wellcome coffee. Various meals and tropical fruits for breakfast. I will stay again here when bustrip to Pontianak.

Dear Mrs SUSANA J., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Pegawainya Ramah

Customer review rating 4.4/5

Firman Business - 20/11/2019 Confirmed reviews ALL

Excelent

Dear Mr Firman S., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Mr

Customer review rating 4.4/5

P W. P. Solo - 14/11/2019 Confirmed reviews ALL

Very good

Dear Mr Purmala wahyu priyo S., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Good Experience

Customer review rating 4.4/5

Agus Z. Business - 13/11/2019 Confirmed reviews ALL

rooms are comfortable, clean and nice, sleep becomes quality

Dear MR Agus Z., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Best

Customer review rating 4.4/5

Andi H. Solo - 11/11/2019 Confirmed reviews ALL

Good Service

Dear Mr ANDI H., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Mrs

Customer review rating 4.4/5

S. T. Business - 10/11/2019 Confirmed reviews ALL

Good servis n good location

Dear Mrs TJIN S., Warmest greeting from Ibis Pontianak City Center, Thank you very much for taking some of your precious time to complete your review of our hotel. It is a real pleasure to have welcome you back. I have taken notes of the displeasing experiences you have encountered during your last visit. I have immediately addressed the element of your experience with the concerned Department Heads for immediate improvements. I sincerely apologize for the shortfalls you have encountered, and please rest assured that we have taken the necessary steps to increase our service values. At Ibis Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you once again for your review and I hope this would not prevent us to welcoming you back at our hotel on your next visit to Pontianak. With best regards, Adelina Front Office Manager

Business stay

Customer review rating 4.4/5

F. Business - 09/11/2019 Confirmed reviews ALL

Excellent service all round , professional and attentive in front desk.

Dear Mrs F. Feby, We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

You will feel comfort

Customer review rating 4.4/5

S. Couples - 09/11/2019 Confirmed reviews ALL

This hotel is very good, it has a great clean room, very nice view, the foods are mostly delicious

Dear Mrs Haryati eka S., Warmest greeting from Ibis Pontianak City Center, Thank you so much for your kind comments about your stay at our lovely hotel, Ibis Pontianak City Center. It is so pleased to know that you had fun with our comfort room and the lovely place. Your nice review was taken as a reward for all of our staff. We will always keep improving our service and facilities in order to satisfy every valuable guest. We are looking forward to welcome you back to our hotel in the near future. We are always ready to give you more interesting experience at our hotel. Kindest Regards, Adelina Front Office Manager

It’s a very nice hotel

Customer review rating 4.4/5

Aji Families - 06/11/2019 Confirmed reviews ALL

The staff was welcoming and friendly from the time we arrived to the time we left. Thanks to Ms. Laila and Ms. Okta for hand. Its a very nice hotel with friendly staff. The location was convenient. Not too far to walk to Ayani MegaMall. Overall, it was a good choice of accomodation

Dear Mr Aji S., First of all, we would like to thank you very much for staying with us on your visit to Pontianak. Thank you for sharing your nice review about your recent stay at our beloved property, Ibis Pontianak City Center. It such a good thing to get nice feedback from you. We hope you really enjoyed your stay with us. We will always keep our commitment to satisfy every guest by improving our service and facilities. We are always waiting other chances to serve you much better on your next stay at Ibis Pontianak City Center. Our team will always be ready to give you more enjoyable stay. Thank you and Have a good day! Best Regards, Adelina Front Office Manager

Avarage

Customer review rating 4.4/5

Olivia K. Business - 02/11/2019 Confirmed reviews ALL

Good service in front desk, but unfortunatelly poor service in resto during breakfast. Stayed 2 nights and the resto at smooking room always found very dirty. We need to asked someone to clean the table many times. There was non stand by in that area at all.

Dear Mrs OLIVIA k., Warmest greeting from Ibis Pontianak City Center, Thank you for taking the time to write review regarding your current stay at Ibis Pontianak City Center. We appreciate your comment about the overall experience as valuable improvement feedback. We also took note on your comments. We apologize if at the time stayed with us there are things that are less pleasing hearts of you and not in line with expectations, desires and opinions of our facilities and services provided by all of our team. We have shared your experiences to our team to improve the service and it’s our concern for further improvement. Once again, thank you for your time and I hope that we will have the pleasure of welcoming you again in the future to Ibis Pontianak City Center. Sincerely, Adelina Front Office Manager

standard

Customer review rating 4.4/5

Mahisa A. Business - 25/10/2019 Confirmed reviews ALL

Not much hotel facilities, Swimming pool does not exist. no gym / fitness center no mini market hotel. Please be considered for this Regards

Dear Mr MAHISA A. WICAKSONO, Warmest greeting from Ibis Pontianak City Center, Thank you for taking the time to write review regarding your current stay at Ibis Pontianak City Center. We appreciate your comment about the overall experience as valuable improvement feedback. We also took note on your comments. We apologize if at the time stayed with us there are things that are less pleasing hearts of you and not in line with expectations, desires and opinions of our facilities. Once again, thank you for your time and I hope that we will have the pleasure of welcoming you again in the future to Ibis Pontianak City Center. Sincerely, Adelina Front Office Manager

Nice and cozy

Customer review rating 4.4/5

H. Business - 24/10/2019 Confirmed reviews ALL

I stay for one night and very satisfied with hotel services. Breakfast has a lot of menu and delicious

Dear Mr H., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Great experience

Customer review rating 4.4/5

F. Business - 23/10/2019 Confirmed reviews ALL

Ibis Hotel Pontianak is great on location. I love the concept of the room even the bathroom. It has clean bathroom. This is the first hotel I've stayed which provided water not in bottle. It's my second time staying here. Will definitely stay in this hotel again on my next business trip.

Dear Mrs INDRIANI F., Warmest greeting from Ibis Pontianak City Center , Thank you so much for your kind comments about your stay at our lovely hotel, Ibis Pontianak City Center. It is so pleased to know that you had fun with our service, facilities, and also about the rooms are spacious and comfortable. Your nice review was taken as a reward for all of our staff. We will always keep improving our service and facilities in order to satisfy every valuable guest. We are looking forward to welcome you back to our hotel in the near future. We are always ready to give you more interesting experience at our hotel. Kindest Regards, Adelina Front Office Manager

good interior design and comfy place to rest, impressive

Customer review rating 4.4/5

Khrisna V. Business - 21/10/2019 Confirmed reviews ALL

good interior design and comfy place to rest, impressive

Dear Mr Khrisna Y., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

nice room

Customer review rating 4.4/5

Nia R. Business - 21/10/2019 Confirmed reviews ALL

enjoy the room

Dear Mrs Nia R., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager
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