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ibis Pontianak City Center Hotel 3 stars

Customer review rating 4.4/5 1,191 reviews
ibis Pontianak City Center
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Hotel extras

  • Located in the heart of city of Pontianak

  • ibis Pontianak offers a new standard in service, style and comfort.

  • Near the biggest shopping mall in town, corporate and government offices and residence.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SUPADIO AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Massage
  • Babysitting on request
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Pontianak City Center

Jl Jendral Ahmad Yani No 81
West Kalimantan
78124
pontianak
indonesia

Tel: +625618107888

Fax: (+62)56/581155

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SUPADIO AIRPORT At 16.4km / 10.19 miles

  • By plane

    SUPADIO AIRPORT At 16.4km / 10.19 miles - Shuttle paying

GPS :-0.048951, 109.343749

Our accommodations

ibis Pontianak offers 182 stylish and modern rooms with views of the city. Each room is equipped with the sweet bed concept, high speed WIFI connection, 32" LED TV, coffee and tea making facilities, safe deposit box and bathroom with shower.

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Located at level 2, the cosy restaurant offers a variety of local, oriental and western menus.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS KITCHEN BAR

Photo non contractuelle / Strictly non binding

Our enjoyable lounge serves special local beverages, wine and finger food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 443 m²

  • Maximum capacity: 540 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
ibis Pontianak City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,191 reviews

tripadvisor

TripAdvisor Rating 5.0/5

200 reviews

well located

Customer review rating 4.4/5

Ardha Business - 11/02/2020 Confirmed reviews ALL

Excellent hotel, located at the city center near city mall. it's extremely clean and comfortable. Upon arrival I was warmly welcomed by the reception staff with a glass of fresh juice. Would be good to improve the breakfast menu with some green veggies.

Dear Mrs Arda W., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manage

Perfect Stay

Customer review rating 4.4/5

G. A. N. Solo - 09/02/2020 Confirmed reviews ALL

The hospitality and the services from all hotel crew were very good

Dear Mr G., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front office Manager

Super location

Customer review rating 4.4/5

Rheno Business - 07/02/2020 Confirmed reviews ALL

The location of this property is very close to shopping mall and other attractions

Dear Mr Rheno P., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

NICE

Customer review rating 4.4/5

N. R. Business - 06/02/2020 Confirmed reviews ALL

NICE

Dear Mrs R. N., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Simatupang Front Office Manager

Lokasi Strategis, Bersih, Good Service

Customer review rating 4.4/5

Firman Business - 05/02/2020 Confirmed reviews ALL

Amazing Service.

Dear Mr FIRMAN S., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Simatupang Front Office Manager

New building & modern design

Customer review rating 4.4/5

T. M. Business - 05/02/2020 Confirmed reviews ALL

Room was perfect, eco friendly by not using single use plastic bottle & laundry box.

Dear Mrs m. T., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Simatupang Front Office Manager

awesome hotel

Customer review rating 4.4/5

Antonius H. K. Families - 04/02/2020 Confirmed reviews ALL

well, I think after I have been gone to another city and stay in another hotel, the only one hotel can make me satisfied with all the rooms and services, just Ibis Hotel :)

Dear Mr ANTONIUS HANSEN K., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Simatupang Front Office Manager

menyenangkan

Customer review rating 4.4/5

S. Business - 04/02/2020 Confirmed reviews ALL

so great

Dear Mrs S., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Simatupang Front Office Manager

comfortable hotel and super clean

Customer review rating 4.4/5

Ello Z. Business - 31/01/2020 Confirmed reviews ALL

short stay for work and the room was super clean and the bed so comfortable. I love the room design as well.

Dear Mr / Mrs ELLO Z. We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Good stay

Customer review rating 4.4/5

Harris Business - 30/01/2020 Confirmed reviews ALL

Sleep well eat well

Dear Mr Haris k., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Good experience

Customer review rating 4.4/5

Grace Business - 30/01/2020 Confirmed reviews ALL

The staff was very warm and helpful, the room design is good and the vibe comforting.

Dear Mr Grace K., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

well located

Customer review rating 4.4/5

Dekusmana Business - 30/01/2020 Confirmed reviews ALL

giving nice smile

Dear Mr Dede K., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Worth money

Customer review rating 4.4/5

Vic Families - 29/01/2020 Confirmed reviews ALL

Spacious room, clean, friendly staff

Dear Mrs VICTORIA B., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Good hotel with excellent service

Customer review rating 4.4/5

Fuad H. Couples - 29/01/2020 Confirmed reviews ALL

Numeruno

Dear Mr FUAD h., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

VERY GOOD SERVICES

Customer review rating 4.4/5

Juni E. Business - 27/01/2020 Confirmed reviews ALL

COMFORT, CLEAN, SMELL GOOD

Dear Mr Juni H., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

soso

Customer review rating 4.4/5

Ghazy Business - 27/01/2020 Confirmed reviews ALL

in services and room, i had no prob i really enjoyed. but when i went for breakfast i got the problem at the second time untill the last time yesterday. the food is very very salty i swear.

Dear Mr GHAZY FARRAS I., Warmest greeting from Ibis Pontianak City Center , Thank you very much for sharing the elements of your recent experience at our Hotel. It is with regrets that you did not have a very good experience. I appreciate all reviews as it is only through receiving such feedback that we have the chance to learn and improve where necessary.Please rest assured that we have taken your concerns for our service and immediately shared with our Chef concerned as to take appropriate actions for further improvements. Please accept our sincere apologies for the inconveniences you have encountered. Thank you again for sharing your experience and we are looking forward to having the opportunity to serve you better at Ibis Pontianak City Center in the near future. Yours sincerely, Adelina Front Office Manager

My first time with Ibis Pontianak

Customer review rating 4.4/5

Deden Business - 24/01/2020 Confirmed reviews ALL

The service provided is quite good. When you enter the hotel you are always greeted with a smile. My sleep quality is very good because of adequate facilities. Thankyou, Ibis.

Dear Mr Deden A., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Great service

Customer review rating 4.4/5

A. F. Business - 24/01/2020 Confirmed reviews ALL

I really like this hotel, the room are clean and modern, the staff is extremely attentive though not intrusive.

Dear Mr Arief F., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

The best hotel in pontianak

Customer review rating 4.4/5

Setyo Families - 24/01/2020 Confirmed reviews ALL

I stay at ibis pontianak with my family and i am happy to stay at this hotel, the room is very good and the view is very very nice.... the location is very strategy, and easy to looking this hotel

Dear Mr SETYO AGUNG Y., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Good Stay

Customer review rating 4.4/5

Faizal M. Solo - 23/01/2020 Confirmed reviews ALL

good bedroom and other facility

Dear Mr M. F., Thank you for taking the time to tell us about your experience at the ibis Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adelina Front Office Manager
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