ibis Pontianak City Center 3 stars

Dear Mrs TAN S. M., Warm greetings from ibis Pontianak City Center, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our convenient location, comfortable stay, clean and simple room, as well as the beautiful view. We would like to inform you that we do provide a dedicated check-in lane for our Accor Platinum and Diamond members, designed to ensure a faster and smoother check-in experience. We apologize if this was not clearly communicated during your visit, and we will ensure our team highlights this option to our valued members in the future. Your feedback is truly appreciated and motivates our team to continue providing the best service to all our guests. We look forward to welcoming you back to ibis Pontianak City Center on your next visit. Warm regards, Ulysses Jeffrey General Manager

Dear Mr. Dwiki P., Thank you for sharing your feedback regarding your recent stay with us from 24 to 27 February 2026. We are pleased to know that overall you had a comfortable stay at our hotel. However, we sincerely apologize for the inconvenience you experienced, particularly regarding the service at the Front Office. Your feedback is very valuable to us. We regret that our team did not fully meet your expectations in providing attentive and proactive assistance during your check-in experience. Please be assured that we have addressed this matter with the team and will conduct additional coaching to further improve our service attitude, ensuring our staff deliver genuine hospitality and take greater initiative when assisting our guests. We also apologize for the disturbance caused by the noise from the adjacent room during the night. Your comment regarding the soundproofing has been shared with the relevant department so we can review and monitor the situation to enhance our guests’ comfort. Once again, thank you for bringing this to our attention. We truly appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Best regards, Ulysses Jeffrey General Manager

Dear Mrs SHARIFAH Z. W. A. R., Warmest greetings from ibis Pontianak City Center. Thank you for sharing your feedback. We are delighted to know that you enjoyed our service, comfortable rooms, convenient location, and cleanliness. Your kind words motivate our team to continue delivering the best experience for our guests. We look forward to welcoming you back on your next visit. Kind regards, Ulysses Jeffrey General Manager

Dear Mrs CHERYL B. J., Warmest greetings from ibis Pontianak City Center. Thank you for your kind words and wonderful feedback. We are delighted to know that our hospitality made your stay enjoyable and that you would choose ibis again on your next visit to Pontianak. Your support truly motivates our team to continue delivering excellent service. We look forward to welcoming you back soon. Kind regards, Ulysses Jeffrey General Manager

Dear Mrs Azahra Warmest greeting from Ibis Pontianak City Center. Thank you for taking the time to share your experience while staying at our hotel and providing the best review and rating. We are happy that our service has met your expectations. It has become our priority to prioritize service and always improve hotel facilities. We look forward to welcoming you back to Ibis Pontianak. Best Regards, Ulysses Jeffrey General Manager