ibis Pontianak City Center 3 stars

Customer review rating (ALL Rating) 4.6/5 520 reviews

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Description

Hotel extras

  • Located in the heart of city of Pontianak

  • ibis Pontianak offers a new standard in service, style and comfort.

  • Near the biggest shopping mall in town, corporate and government offices and residence.

  • High-speed WiFi for seamless connectivity

  • Conveniently located near top attractions

Our accommodation(s)

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Hotel location

ibis Pontianak City Center

Jl Jendral Ahmad Yani No 81, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.048951, 109.343749

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

IBIS KITCHEN

Located at level 2, the cosy restaurant offers a variety of local, oriental and western menus.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  520 reviews

Customer review rating 1.0/5

Henn D. L. Solo - Confirmed reviews ALL

Table sides are dirty, hair can be found on table, bed linen, pillows and toilet, mold on glass doors, used slippers not changed, soap holder is broken and keeps falling (being held by a tape). Overall it's just dirty, worn and borderline disgusting.

Dear Mr HENN D. L., Warmest greetings from ibis Pontianak City Center, Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay, particularly regarding the cleanliness of the room and the condition of the facilities, which are not in line with our usual standards. This is certainly not the experience we aim to provide to our guests. Your comments have been shared with our housekeeping and engineering teams for immediate inspection and corrective action to ensure this does not happen again. We truly appreciate your feedback as it helps us improve our service and facilities. We hope to have the opportunity to restore your confidence in us in the future. Best regards, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Nurfaezah I. Families - Confirmed reviews ALL

Best staycation

Dear Mrs NURFAEZAH I., Warmest greetings from ibis Pontianak City Center, Thank you for your wonderful feedback. We are delighted to know that you had the best staycation experience with us. We look forward to welcoming you back to ibis Pontianak City Center in the near future. Best regards, Ulysses Jeffrey General Manager

Customer review rating 4.5/5

Rayendra P. Business - Confirmed reviews ALL

My stay at Ibis Hotel was a really pleasant experience—the location made everything easy to reach, the room felt cozy and comfortable, and the staff’s warm, attentive hospitality made me feel genuinely welcome throughout my stay.

Dear Mr RAYENDRA P., Warmest greetings from ibis Pontianak City Center, Thank you for your kind and thoughtful feedback. We are truly delighted to hear that you had a pleasant stay with us, enjoyed our convenient location, and found the room cozy and comfortable. We are especially pleased to know that our team’s warm and attentive hospitality made you feel genuinely welcome throughout your stay. Your kind words mean a lot to us and serve as great motivation for our team. We look forward to welcoming you back to ibis Pontianak City Center in the near future. Best regards, Ulysses Jeffrey General Manager

Customer review rating 4.0/5

Firsty A. P. Business - Confirmed reviews ALL

Comfortable

Warmest greeting from Ibis Pontianak City Center. Thank you for your positive rating. We appreciate your support and look forward to welcoming you back for another enjoyable stay. Best regards, Ulysses Jeffrey General Manager

Customer review rating 3.0/5

Tan H. H. Friends - Confirmed reviews ALL

No mini fridge in the room was major letdown. Breakfast nothing much. Other than that, it was just ok.

Dear Mr TAN H. H., Warmest greetings from ibis Pontianak City Center, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the absence of a mini fridge in the room and for the breakfast selection not meeting your expectations. Your comments are very valuable and will be taken into consideration as we continuously work to improve our facilities and services. We hope to have the opportunity to welcome you back and provide a better experience in the future. Best regards, Ulysses Jeffrey General Manager

Other web-users rate our hotel

  • 206 reviews 9.3/10 Location
  • 470 reviews 8.6/10 Room
  • 463 reviews 8.9/10 Service
  • 11 reviews 9.3/10 WiFi
  • 296 reviews 9.3/10 Cleanliness
  • 165 reviews 8.4/10 Food
  • 111 reviews 8.7/10 Vibe
  • 105 reviews 7.9/10 Breakfast

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