ibis Pontianak City Center 3 stars

Customer review rating (ALL Rating) 4.6/5 452 reviews

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ibis Pontianak City Center - Image 1
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Jl Jendral Ahmad Yani No 81, West Kalimantan, 78124 PONTIANAK, Indonesia

Description

Hotel extras

  • Located in the heart of city of Pontianak

  • ibis Pontianak offers a new standard in service, style and comfort.

  • Near the biggest shopping mall in town, corporate and government offices and residence.

Our accommodation(s)

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Hotel location

ibis Pontianak City Center

Jl Jendral Ahmad Yani No 81, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.048951, 109.343749

Telephone
Fax +62 21 5744405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

IBIS KITCHEN

Located at level 2, the cosy restaurant offers a variety of local, oriental and western menus.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  452 reviews

TripAdvisor Rating  4.8/5  1,075 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Nor S. S. Families - Confirmed reviews ALL

Overall, my stay at the hotel was pleasant. However, I would like to respectfully suggest that the hotel consider providing two room key cards by default. Relying on a single key card proved to be rather inconvenient, particularly when the room is shared by more than one guest.

Dear Mrs Nor S. S., Warmest greetings from Ibis Pontianak City Center. Thank you for taking the time to leave a review on your recent stay at Ibis Pontianak City Center. We appreciate the rating you have given especially regarding your inconvenience during your stay at our hotel. For that we apologize for the experience you experienced. We will pay more attention and use your experience as input in improving the quality of service in the future. We sincerely hope that this incident does not limit your desire to return to stay at Ibis Pontianak City Center. Sincerely, Rofa Raka PERDANA Executive Assistant Manager

Customer review rating 5.0/5

Andrew E. Solo - Confirmed reviews ALL

Well located, large parking lot, hot/cold shower, AC. Got complimentary fruits upon arrival since I booked through All app.

Dear Mr Andrew E., Warmest Greetings from Ibis Pontianak City Center. We very much appreciate your comments regarding your stay at Ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Rofa Raka PERDANA Executive Assistant Manager

Customer review rating 5.0/5

Darwis R. K. Couples - Confirmed reviews ALL

Naice

Dear Mr Darwis R. K., Warmest Greetings from Ibis Pontianak City Center. Thank you for taking the time to share your experience with us Ibis Pontianak City Center. We are pleased that you enjoyed your stay overall and appreciate your kind words. At Ibis Pontianak, we strive to deliver a high-quality, enjoyable experience for all of our guests and your feedback helps us to ensure we are achieving this goal. We have passed on your kind feedback to our team and look forward to welcoming you back in the future. Best Regards, Rofa Raka PERDANA Executive Assistant Manager

Customer review rating 4.0/5

Alexander T. A. D. Solo - Confirmed reviews ALL

My stay was fantastic! The staff are friendly with their smile. The location is good too..esay for me roam around. Only 1 thing that need improvement—the AC really need the management attention. Esp.the AC in the restaurant. Overall it’s a memorable stay with Ibiss Hotel Pontianak.

Dear Mr Alexander T. A. D., Warmest greetings from Ibis Pontianak City Center. We very much appreciate your comments regarding your stay at Ibis Pontianak City Center. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests. We would like to sincerely apologize due to the inconvenience happen during your stay. Please be rest assured that this is not typical neither a standard of product and service we are providing to our customers. We do hope that we could serve you better in the near future. All comments from our valued Guests especially yourself is treated as the valuable input for improving our quality of products and services dedicated to our guests in the future. Best Regards, Rofa Raka PERDANA Executive Assistant Manager

Customer review rating 4.0/5

Khusaifi M. Business - Confirmed reviews ALL

Best service from ms Rere when i ve check in and i had best view from my room 1203. overal ibis pontianak is nice hotel to stay

Dear Mr Khusaifi M., Warmest greeting from Ibis Pontianak City Center. Thank you for taking the time to share your experience while staying at our hotel by providing the best review and rating. We are happy that our service has met your expectations. We will pay attention to all positive input in the review you provide and review it for better hotel progress. It has become our priority to prioritize service and always improve hotel facilities. We look forward to welcoming you back to Ibis Pontianak City Center. Best Regards, Rofa Raka PERDANA Executive Assistant Manager

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Other web-users rate our hotel

  • 194 reviews 8.9/10 Location
  • 440 reviews 8.2/10 Room
  • 414 reviews 9.3/10 Service
  • 15 reviews 7.9/10 WiFi
  • 257 reviews 9.3/10 Cleanliness
  • 168 reviews 8.8/10 Amenities
  • 163 reviews 8.5/10 Food
  • 95 reviews 8.9/10 Vibe

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Customer review rating (ALL Rating) 4.4/5 (253 reviews)

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See the hotel
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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.