ibis Pontianak City Center 3 stars

Customer review rating (ALL Rating) 4.6/5 519 reviews

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Description

Hotel extras

  • Located in the heart of city of Pontianak

  • ibis Pontianak offers a new standard in service, style and comfort.

  • Near the biggest shopping mall in town, corporate and government offices and residence.

Our accommodation(s)

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Hotel location

ibis Pontianak City Center

Jl Jendral Ahmad Yani No 81, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.048951, 109.343749

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

IBIS KITCHEN

Located at level 2, the cosy restaurant offers a variety of local, oriental and western menus.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  519 reviews

Customer review rating 3.0/5

Tan H. H. Friends - Confirmed reviews ALL

No mini fridge in the room was major letdown. Breakfast nothing much. Other than that, it was just ok.

Dear Mr TAN H. H., Warmest greetings from ibis Pontianak City Center, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the absence of a mini fridge in the room and for the breakfast selection not meeting your expectations. Your comments are very valuable and will be taken into consideration as we continuously work to improve our facilities and services. We hope to have the opportunity to welcome you back and provide a better experience in the future. Best regards, Ulysses Jeffrey General Manager

Customer review rating 4.5/5

Adinda S. Business - Confirmed reviews ALL

The hotel locarion in near the biggest mall in pontianaka, check in was smooth, bed was comfortable dan room is very clean.

Dear Mrs ADINDA S., Warmest greetings from ibis Pontianak City Center, Thank you for your kind feedback. We are delighted to hear that you enjoyed our convenient location near the biggest mall in Pontianak, experienced a smooth check-in process, and found the bed comfortable and the room clean. We look forward to welcoming you back to ibis Pontianak City Center in the future. Best regards, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Luthfi A. J. Couples - Confirmed reviews ALL

Good service, fast, comfortable stay

Dear Mr LUTHFI A. J., Warmest greetings from ibis Pontianak City Center, Thank you for your kind feedback. We are delighted to hear that you enjoyed a comfortable stay, appreciated our convenient location, pleasant ambience, and experienced fast and good service. We look forward to welcoming you back to ibis Pontianak City Center in the future. Best regards, Ulysses Jeffrey General Manager

Customer review rating 4.0/5

Yosafat S. Business - Confirmed reviews ALL

Best for locations, near to attractions/food.

Dear Mr YOSAFAT S., Warmest Greetings from Ibis Pontianak City Center. Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed our location and found it convenient for exploring nearby attractions and dining options. We strive to provide our guests with the best experience possible. If you have any other suggestions or need assistance during your next visit, feel free to reach out. We look forward to welcoming you back! Best Regards, Ulysses Jeffrey General Manager

Customer review rating 4.5/5

Mohd F. M. J. Families - Confirmed reviews ALL

Check in at 2 pm was a burden to me as the weather outside was extremely hot.I have to deposited 200000 ruppiah to get into the room. Troublesome for me as I want to spend all ruppiah money in Pontianak.

Dear Mr MOHD F. M. J., Warm greetings from Ibis Pontianak City Center, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your arrival. We understand that waiting for check-in at 2 PM, especially in hot weather, can be uncomfortable. Regarding the deposit requirement, please allow us to clarify that this is a standard hotel policy to ensure a smooth stay experience, and it will be fully refunded upon check-out if there are no additional charges. However, we truly regret any inconvenience this may have caused you. Your feedback is very valuable to us, and we will take it into consideration to further improve our guest experience. We hope to have the opportunity to welcome you again and provide a more comfortable stay in the future. Best regards, Ulysses Jeffrey General Manager

Other web-users rate our hotel

  • 209 reviews 9.3/10 Location
  • 468 reviews 8.6/10 Room
  • 474 reviews 9.1/10 Service
  • 14 reviews 8.5/10 WiFi
  • 298 reviews 9.4/10 Cleanliness
  • 168 reviews 8.5/10 Food
  • 111 reviews 9/10 Vibe
  • 107 reviews 8.1/10 Breakfast

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