Dear Mrs DAYANG H. B. H. M., Warmest greetings from ibis Pontianak City Center, Thank you very much for your kind feedback. We are delighted to know that you found our hotel clean and comfortable and appreciated the friendliness and hospitality of our staff. We truly appreciate your support and are pleased to hear that you plan to visit ibis Pontianak City Center again. We sincerely look forward to welcoming you back on your next stay. Best regards, Dodit Nindyo Hapsoro General Manager

Dear Mr ERIC L., Warmest greetings from ibis Pontianak City Center, Thank you for your wonderful review. We are delighted to know that you enjoyed our convenient location near the mall and eateries, as well as the cleanliness of our hotel and the friendliness of our staff. Your kind feedback is greatly appreciated and motivates our team to continue providing warm and attentive hospitality to every guest. We sincerely look forward to welcoming you back to ibis Pontianak City Center on your next visit. Best regards, Dodit Nindyo Hapsoro General Manager

Dear Mrs SITI R. S., Warmest greetings from ibis Pontianak City Center, Thank you for your positive review. We are delighted to know that you enjoyed the cleanliness of your room, our varied breakfast selection, and our convenient location with easy access to shopping malls and nearby eateries. We truly appreciate your feedback and look forward to welcoming you back to ibis Pontianak City Center for another comfortable stay. Best regards, Dodit Nindyo Hapsoro General Manager

Dear Mrs JENNIFER C., Warmest greetings from ibis Pontianak City Center, Thank you very much for sharing such a wonderful and detailed review of your stay with us. We are delighted to know that you enjoyed our strategic location near the mall and nearby attractions, as well as the variety of breakfast selections. We are especially pleased that you appreciated having traditional Jamu served as part of our breakfast offering. It is also wonderful to hear your kind appreciation for our attentive and welcoming staff, as well as the cleanliness of your room. Your positive feedback is a great encouragement to our entire team and motivates us to continue providing warm hospitality and memorable experiences for our guests. Thank you once again for choosing ibis Pontianak City Center. We are truly happy to know that you had a really nice stay, and we sincerely look forward to welcoming you back on your next visit to Pontianak. Best regards, Dodit Nindyo Hapsoro General Manager

Dear Mr MOHAMMAD Z. M. N., Warmest greetings from ibis Pontianak City Center, Thank you for sharing your positive feedback with us. We are delighted to know that you had a comfortable stay and enjoyed our hotel and its convenient location. Your kind words are truly appreciated and motivate our team to continue providing a pleasant and memorable experience for every guest. We sincerely look forward to welcoming you back to ibis Pontianak City Center on your next visit. Best regards, Dodit Nindyo Hapsoro General Manager

Dear Mr CHRISTOPHER D., Warmest greetings from ibis Pontianak City Center, Thank you for taking the time to share your kind feedback. We are delighted to know that you enjoyed your stay and appreciated the cleanliness of our hotel, the attentiveness of our staff, and the quality of our breakfast. Your positive comments are truly encouraging and inspire our team to continue providing excellent service and a comfortable stay for all our guests. We sincerely look forward to welcoming you back to ibis Pontianak City Center on your next visit. Best regards, Dodit Nindyo Hapsoro General Manager

Dear Mrs HALIMAH J., Warmest greetings from ibis Pontianak City Center, Thank you for your wonderful review and for choosing to stay with us. We are delighted to know that you had a comfortable and enjoyable stay at ibis Pontianak City Center. It is a pleasure to hear that you appreciated our clean rooms, the warm hospitality of our friendly staff, and our strategic location near the mall with plenty of dining options nearby. We are glad that our convenient location contributed to a pleasant experience during your visit. Your kind words are truly appreciated and serve as great motivation for our entire team to continue delivering excellent service and memorable stays for all our guests. We sincerely look forward to welcoming you back to ibis Pontianak City Center on your next visit. Best regards, Dodit Nindyo Hapsoro General Manager

Dear Mrs CHRISTINE M. L., Warmest greetings from ibis Pontianak City Center, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you had a smooth check-in and check-out experience and appreciated the complete in-room amenities provided during your stay. At the same time, we sincerely apologize for the inconvenience caused by the noise from the nearby service pantry and the housekeeping activities in the early morning. We understand how important a peaceful environment is for a good night's rest, and we regret that this affected your overall experience. We truly appreciate your thoughtful suggestion regarding the use of quieter commercial vacuum cleaners. Your feedback has been shared with our Housekeeping and Management teams for evaluation as we continuously seek ways to improve our guests' comfort and minimize operational noise. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back to ibis Pontianak City Center and provide you with an even more comfortable and restful stay in the future. Best regards, Ulysses Jeffrey General Manager

Dear Mr FELLIX H. K., Warmest greetings from ibis Pontianak City Center, Thank you for sharing your wonderful experience with us. We are delighted to know that our team member, Sisil, was able to assist you during your visit to Pontianak by providing local food recommendations and helping you explore the city's culinary delights. Your kind recognition of Sisil’s helpfulness means a great deal to us. We will be sure to share your compliments with her, as it will certainly encourage her and the entire team to continue delivering heartfelt hospitality to our guests. Thank you once again for your positive feedback. We look forward to welcoming you back to ibis Pontianak City Center on your next visit to Pontianak. Best regards, Ulysses Jeffrey General Manager

Dear Mr ACHU R., Warmest greetings from ibis Pontianak City Center, Thank you for taking the time to share such a wonderful R. of your recent stay with us. We are truly delighted to know that your second visit to Pontianak was another memorable experience. It is especially rewarding to hear that Adira made such a positive impression on you once again. We are proud to have team members who genuinely care about our guests, and we will be delighted to share your kind recognition with her. Knowing that her warm hospitality, helpful assistance, and local culinary recommendations enhanced your stay is truly gratifying. Your generous compliments regarding the level of service and personalized attention you received mean a great deal to all of us. Feedback like yours inspires our team to continue delivering exceptional hospitality and memorable experiences for every guest. Thank you once again for your trust and loyalty. We are honored to be part of your visits to Pontianak and look forward to welcoming you back to ibis Pontianak City Center in the near future. Best regards, Ulysses Jeffrey General Manager

Dear Mr IWAN J., Warmest Greetings from Ibis Pontianak City Center, Thank you for taking the time to share such a detailed and heartwarming review of your recent stay with us. We are delighted to know that you had a memorable experience from the moment you arrived until your departure. It is especially rewarding to hear that our welcoming atmosphere, smooth check-in process, comfortable room, and seamless checkout contributed positively to your stay. Your kind recognition of Pena at our Reception Team is greatly appreciated. We will be sure to share your compliments with her, as we know she will be delighted to learn that her warm hospitality and local dining recommendation helped make your visit even more enjoyable. We are also thrilled that you enjoyed our breakfast offerings, particularly the hot chocolate and doughnuts. Your feedback has certainly brought a smile to our team, and we will gladly share your suggestion with our Food & Beverage team. Most importantly, we are pleased that you felt comfortable throughout your stay and were able to enjoy the beautiful view of Pontianak from your room. Creating memorable experiences for our guests is what we strive for every day. Thank you once again for choosing Ibis Pontianak City Center. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Pontianak. Best Regards, Ulysses Jeffrey General Manager

Dear Mrs NUR A. M. Y., Warmest greetings from ibis Pontianak City Center, Thank you for your positive feedback. We are delighted to know that you enjoyed our strategic and convenient location, which helped make your stay more comfortable and enjoyable. We look forward to welcoming you back to ibis Pontianak City Center in the near future. Best regards, Ulysses Jeffrey General Manager

Dear Mr DAVID M., Warmest greetings from ibis Pontianak City Center, Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed the friendliness and helpfulness of our check-in and check-out staff, as well as our breakfast buffet, housekeeping service, and room service. At the same time, we sincerely apologize for the inconvenience caused by the smoke odor in your non-smoking room. We understand how disappointing this must have been, and please be assured that your feedback has been shared with the relevant teams for immediate attention and corrective action. Maintaining a comfortable and smoke-free environment in our designated non-smoking rooms is very important to us. Thank you for your valuable comments, which help us improve our services and facilities. We look forward to welcoming you back to ibis Pontianak City Center and providing you with an even better experience in the future. Best regards, Ulysses Jeffrey General Manager

Dear Mr MASTURA B., Warmest greetings from ibis Pontianak City Center, Thank you for your positive feedback. We are delighted to know that you had a comfortable stay with us. Your kind words are greatly appreciated and motivate us to continue providing excellent service and a pleasant experience for all our guests. We look forward to welcoming you back to ibis Pontianak City Center in the near future. Best regards, Ulysses Jeffrey General Manager

Dear Mrs SARIFAH H. B. W. A., Warmest greetings from ibis Pontianak City Center, Thank you for sharing your feedback with us. We are delighted to know that you felt comfortable during your stay and that our reception team provided you with a warm and welcoming service. It is also great to hear that you were satisfied with the comfort of the bed. At the same time, we sincerely apologize that the bathroom and shower area did not fully meet your expectations in terms of space. We truly appreciate your honest comment, as it helps us better understand our guests’ comfort needs and identify areas for improvement. Your feedback has been shared with our management team for review as part of our ongoing efforts to enhance guest comfort and experience. We hope to have the opportunity to welcome you back to ibis Pontianak City Center for a more comfortable stay in the future. Best regards, Ulysses Jeffrey General Manager

Dear Mrs TERESA A. A., Warmest greetings from ibis Pontianak City Center, Thank you for your wonderful feedback. We are delighted to know that you had an excellent stay with us and enjoyed the cleanliness, comfort, and convenient location of our hotel. It is especially rewarding to hear that our friendly and helpful staff contributed to making your visit truly enjoyable. Your kind words are greatly appreciated and serve as motivation for our team to continue delivering exceptional hospitality. We look forward to welcoming you back to ibis Pontianak City Center in the near future. Best regards, Ulysses Jeffrey General Manager

Dear Mr AFFENDY Y., Warmest greetings from ibis Pontianak City Center, Thank you for sharing your experience with us. We are delighted to know that you enjoyed our strategic location and had the opportunity to explore the Sunday stalls within walking distance of Ayani Mall. It is wonderful to hear that you were able to experience and enjoy the variety of local dishes and specialties prepared by the local community, adding a unique touch to your visit to Pontianak. We truly appreciate your kind feedback and look forward to welcoming you back to ibis Pontianak City Center for another memorable stay. Best regards, Ulysses Jeffrey General Manager

Dear Mrs EDITH M., Warmest greetings from ibis Pontianak City Center, Thank you for your wonderful and detailed feedback. We are delighted to know that you had a comfortable and enjoyable stay with us. It is especially pleasing to hear that our reception team’s efficiency and courteous service made a positive impression, and that the early check-in arrangement as well as luggage storage added convenience to your visit. We are also glad that you found the room clean and comfortable, with all amenities and facilities functioning well. Thank you as well for sharing your preference regarding the air conditioning temperature. Your feedback is valuable and will certainly be taken into consideration for future improvements. We are happy to know you enjoyed the weekend live band performance and felt safe and comfortable throughout your stay. We truly appreciate your kind words and look forward to welcoming you back to ibis Pontianak City Center for another pleasant stay in the future. Best regards, Ulysses Jeffrey General Manager

Dear Mr HENN D. L., Warmest greetings from ibis Pontianak City Center, Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay, particularly regarding the cleanliness of the room and the condition of the facilities, which are not in line with our usual standards. This is certainly not the experience we aim to provide to our guests. Your comments have been shared with our housekeeping and engineering teams for immediate inspection and corrective action to ensure this does not happen again. We truly appreciate your feedback as it helps us improve our service and facilities. We hope to have the opportunity to restore your confidence in us in the future. Best regards, Ulysses Jeffrey General Manager