ibis Pontianak City Center 3 stars

Customer review rating (ALL Rating) 4.6/5 486 reviews

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Description

Hotel extras

  • Located in the heart of city of Pontianak

  • ibis Pontianak offers a new standard in service, style and comfort.

  • Near the biggest shopping mall in town, corporate and government offices and residence.

Our accommodation(s)

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Hotel location

ibis Pontianak City Center

Jl Jendral Ahmad Yani No 81, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.048951, 109.343749

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

IBIS KITCHEN

Located at level 2, the cosy restaurant offers a variety of local, oriental and western menus.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  486 reviews

TripAdvisor Rating  4.8/5  1,216 reviews

Certificate of excellence 2025

Good place to stay and cheap and excellent guest service from Ms Kania

TripAdvisor rating 4.0/5

Cruiser13508420711 TripAdvisor review

I absolutely loved my stay! The staff was so welcoming, and the hotel had such a cozy, inviting atmosphere. My room had a great view, and the bed was incredibly comfortable. I couldn’t have asked for a better experience.

Dear Valued Guest, Warmest greeting from Ibis Pontianak City Center. Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our welcoming atmosphere, comfortable accommodations, and the excellent service provided by Ms. Kania. Your feedback is invaluable to us, and we look forward to welcoming you back for another wonderful experience. Best regards, Ulysses Jeffrey General Manager

Customer review rating 4.0/5

Nur A. B. J. Couples - Confirmed reviews ALL

surely, will be back very soon!

Dear Mrs Nur A. B. J., Warmest greeting from Ibis Pontianak City Center. Thank you for your positive feedback. We are thrilled to hear that you had a good stay and we look forward to welcoming you back soon. Best regards, Ulysses Jeffrey General Manager

Customer review rating 4.0/5

Tan S. M. Friends - Confirmed reviews ALL

Amazing for the location is very near from everywhere..

Dear Mrs TAN S. M., Warmest greetings from Ibis Pontianak City Center. Thank you very much for taking your valuable time in order to share your stay experience while you were at Ibis Pontianak City Center recently. We are regretly apologize for the inconvenience caused by our team during your stay. It was not acceptable and we do really understand what was your feeling. Please be rest assure that it was not our standard nor typically service in Ibis Pontianak. We have taken some necessary action by giving consequences to the staffs concerned and also did the re-training to avoid any same occurrence in the future with Department Head concerned. We also would like to thank for some positive comments regarding the helpful House keeping and restaurant team. Your voice is highly important to us. Therefore, for your next stay plan, do not hesitate to contact us through Si… We hope that we may show some improvement on your next stay. Best regards, Ulysses Jeffrey General Manager

Customer review rating 3.5/5

Niko L. S. Families - Confirmed reviews ALL

This is not my first time stayed in this hotel. I choosed Ibis Pontianak because this hotel nearby Mega Mall and nearby my meeting place. This hotel quit clean, their staff very friendly and helpful.

Kepada Bapak Niko L. S., Salam hangat dari Ibis Pontianak City Center! Terima kasih atas ulasan yang Anda berikan mengenai pengalaman menginap di ibis Pontianak City Center. Kami sangat menghargai komentar positif Anda tentang lokasi, kebersihan, dan keramahan staf kami. Kami akan terus berupaya meningkatkan pengalaman tamu kami. Salam hangat, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Song S. Families - Confirmed reviews ALL

I had a very pleasant stay at Ibis Pontianak. The overall experience was excellent, the room was comfortable, breakfast was delicious with a good variety, and the service was consistently friendly and attentive. A special shoutout to Tere at the front desk for her warm and efficient check-in, and to Mr. Jeffrey, the General Manager, who was always helpful and courteous throughout my stay. Their genuine hospitality truly made the difference. Highly recommended for both business and leisure travelers visiting Pontianak.

Dear Mr Song S., Thank you for your kind words regarding your recent stay at Ibis Pontianak City Center. We are delighted to hear that you found your experience to be excellent, and that our team Tere, contributed positively to your visit. We take pride in providing warm hospitality and ensuring that our guests enjoy a comfortable stay with a variety of delightful offerings. Your recommendation for both business and leisure travelers is greatly appreciated. We look forward to welcoming you back in the future. Best regards, Ulysses Jeffrey General Manager

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Other web-users rate our hotel

  • 193 reviews 9.1/10 Location
  • 430 reviews 8.3/10 Room
  • 426 reviews 9.3/10 Service
  • 15 reviews 8.5/10 WiFi
  • 265 reviews 9/10 Cleanliness
  • 165 reviews 9.2/10 Amenities
  • 159 reviews 8.9/10 Food
  • 100 reviews 9/10 Breakfast

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