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ibis Pontianak City Center Hotel 3 stars

Customer review rating 4.4/5 1,305 reviews

ibis Pontianak City Center
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Hotel extras

  • Located in the heart of city of Pontianak

  • ibis Pontianak offers a new standard in service, style and comfort.

  • Near the biggest shopping mall in town, corporate and government offices and residence.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SUPADIO AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Massage
  • Babysitting on request
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Pontianak City Center

Jl Jendral Ahmad Yani No 81
West Kalimantan
78124
pontianak
indonesia

Tel: +625618107888

Fax: (+62)56/581155

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SUPADIO AIRPORT At 16.4km / 10.19 miles

  • By plane

    SUPADIO AIRPORT At 16.4km / 10.19 miles - Shuttle paying

GPS :-0.048951, 109.343749

Our accommodations

ibis Pontianak offers 182 stylish and modern rooms with views of the city. Each room is equipped with the sweet bed concept, high speed WIFI connection, 32" LED TV, coffee and tea making facilities, safe deposit box and bathroom with shower.

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
Rooms

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Located at level 2, the cosy restaurant offers a variety of local, oriental and western menus.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS KITCHEN BAR

Non contractual photo

Our enjoyable lounge serves special local beverages, wine and finger food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 443 m²

  • Maximum capacity: 540 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
ibis Pontianak City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,305 reviews

tripadvisor

TripAdvisor Rating 5.0/5

213 reviews

Good stay

Customer review rating 4.4/5

Eri S. Business - 29/03/2020 Confirmed reviews ALL

Nice hotel and very comfortable place to take rest during transit bisnis

Dear Mr Eri s., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Awesome place

Customer review rating 4.4/5

Muhammad A. /. W. G. S. E. H. S. S. W. C. A. S. W. S. K. N. I. M. W. D. Solo - 17/03/2020 Confirmed reviews ALL

Good location worth of money and the staff is really kind nice Specially in recp MS Laila so nice kind

Dear Mr Muhammad A., Warmest greeting from Ibis Pontianak City Center, I was extremely happy to read that your stay was so enjoyable with us that it prompted you to write this very kind and praising review on TrustYou. I was delighted to note that you liked the services provided by our staff. It is certainly a great reward to read such praising feedback from a valued guest, and we look forward to the opportunity of welcoming you again in the near future. Sincerely, Adelina Front Office Manager

Nice hospitality

Customer review rating 4.4/5

I G. S. Business - 16/03/2020 Confirmed reviews ALL

But small bathroom

Dear Mr I Gede S., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Good Stay

Customer review rating 4.4/5

Izzan Business - 15/03/2020 Confirmed reviews ALL

Overall experience is nice, staff is very attentive and care for the guests

Dear Mr Muhd K., Salam hangat dari Ibis Pontianak City Center, Terima kasih banyak telah mengulas serta komentar dan pujian positif anda terhadap hotel kami , saya pribadi mewakili seluruh team di sini merasa sangat senang mendengar bahwa anda menikmati fasilitas serta pelayanan hotel kami. Besar harapan kami untuk mendapatkan kesempatan lagi untuk memberikan pelayanan terbaik kami di setiap kunjungan anda ke Pontianak. Salam Adelina Front Office Manager

Lokasi strategis

Customer review rating 4.4/5

S. Business - 15/03/2020 Confirmed reviews ALL

Wonderful

Dear Mrs S., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Well located

Customer review rating 4.4/5

Betty Couples - 14/03/2020 Confirmed reviews ALL

It was satisfied but we had to wait for long time to check in and there’s no refrigerator in the room

Dear Mrs BETTY A., Warmest greeting from Ibis Pontianak City Center, Thank you very much for taking some of your precious time to complete your review of our hotel. It is a real pleasure to have welcome you back. I have taken notes of the displeasing experiences you have encountered during your last visit specially about check in process due to room not ready yet on the check in time. I have immediately addressed the element of your experience with the concerned Department Heads for immediate improvements. I sincerely apologize for the shortfalls you have encountered, and please rest assured that we have taken the necessary steps to increase our service values. At Ibis Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you once again for your review and I hope this would not prevent us to welcoming you back at our hotel on your next visit to Pontianak. With best regards, Adelina Front Office Manager

Well located

Customer review rating 4.4/5

Ruth Business - 12/03/2020 Confirmed reviews ALL

well located, good service, the food was kinda okay

Dear Mrs Ruthnaomi V., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

great service

Customer review rating 4.4/5

Alvin Friends - 10/03/2020 Confirmed reviews ALL

our promnight went smoothly

Dear Mrs P., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Good

Customer review rating 4.4/5

Budi G. Business - 09/03/2020 Confirmed reviews ALL

Compact, i think it's enough for short stay

Dear Mr Budi G., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Good Stay

Customer review rating 4.4/5

Rb Business - 05/03/2020 Confirmed reviews ALL

Clean room & helpful staff.

Dear Mr RISWAN B., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Compacted yet functional

Customer review rating 4.4/5

Amel Business - 03/03/2020 Confirmed reviews ALL

I love the details on your curtain. At first didn't notice that it was the map of the city. Nice gesture btw! :)

Dear Mrs Amalia D., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Good Stay

Customer review rating 4.4/5

Dyah K. Business - 02/03/2020 Confirmed reviews ALL

Being at Ibis during my business trip is a pleasure for me. Not only its location very strategic but also their staff and clean room make me satisfied during my stay. Absolutely will come back again If I had chance to go back to Pontianak.

Dear Mrs Dyah K., Warmest greeting from Ibis Pontianak City Center, Thank you so much for your kind comments about your stay at our lovely hotel, Ibis Pontianak City Center. It is so pleased to know that you had fun with our comfort room and the lovely place. Your nice review was taken as a reward for all of our staff. We will always keep improving our service and facilities in order to satisfy every valuable guest. We are looking forward to welcome you back to our hotel in the near future. We are always ready to give you more interesting experience at our hotel. Kindest Regards, Adelina Front Office Manager
Customer review rating 4.4/5

H. L. Couples - 01/03/2020 Confirmed reviews ALL

Definitely i will back to stay here again!!

Dear Mr L. H., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

good and nice service

Customer review rating 4.4/5

P. S. Business - 01/03/2020 Confirmed reviews ALL

enak kue gorengnya

Dear Mr S. P., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. We do apologize for the inconvenient you have experienced at that time specially for Wi-Fi connection. Your concerned has been shared to our IT Manager and necessary action has been taken for future improvements. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Helpful Staff and Strategic Location

Customer review rating 4.4/5

H. Business - 28/02/2020 Confirmed reviews ALL

Hotel have strategic location, near mega mall pontianak. Staff are very helpful and make me feel at home. Breakfast offer various menu and tasteful.

Dear Mr Hidayat H., Warmest greeting from Ibis Pontianak City Center, First of all, we would like to thank you very much for staying with us on your visit to Pontianak. Thank you for sharing your nice review about your recent stay at our beloved property, Ibis Pontianak City Center. It such a good thing to get nice feedback from you. We hope you really enjoyed your stay with us. We will always keep our commitment to satisfy every guest by improving our service and facilities. We are always waiting other chances to serve you much better on your next stay at Ibis Pontianak City Center. Our team will always be ready to give you more enjoyable stay. Thank you and Have a good day! Best Regards, Adelina Front Office Manager

Good Stay and Comfortable

Customer review rating 4.4/5

K. Business - 27/02/2020 Confirmed reviews ALL

3 days 2 night, very comfortable room and strategic place where i go to Mall Ayani very closed only 2 minutes walk go to there.

Dear Mr K., Warmest greeting from Ibis Pontianak City Center, I was extremely happy to read that your stay was so enjoyable with us that it prompted you to write this very kind and praising review on TrustYou. I was delighted to note that you liked the services provided by our staff. It is certainly a great reward to read such praising feedback from a valued guest, and we look forward to the opportunity of welcoming you again in the near future. Sincerely, Adelina Front office Manager

Good stay

Customer review rating 4.4/5

A. R. Business - 26/02/2020 Confirmed reviews ALL

Its a nice place to stay

Dear Mr R. A., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Well located

Customer review rating 4.4/5

Luky H. Business - 25/02/2020 Confirmed reviews ALL

Room 812, Most TV Channel can not be seen, either No Signal or very weak signal. No entertainment @room

Dear Mr Lucky H., Warmest greeting from Ibis Pontianak City Center, We thank you for taking your time to post this review regarding your current stay at Ibis Pontianak City Center. We appreciate your review, even there were some points you did not enjoy. We have shared to our team and take notes your comments. We will find the way to improve and make it better. We are always waiting your upcoming visit to our hotel. Please do not hesitate to contact us by email to h9… Thank you & Have a wonderful day. Kindest Regards, Adelina Front Office Manager

well located

Customer review rating 4.4/5

Francisca Business - 25/02/2020 Confirmed reviews ALL

vey friendly staff, clean environment, good location

Dear DR. FRANSISCA BADUDU We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Front Office Manager

Good stay and well service

Customer review rating 4.4/5

Farida N. Business - 21/02/2020 Confirmed reviews ALL

The location is in the middle of city and near public place. But the food isn't good enough.

Dear Mrs FARIDA N. Y., Warmest greeting from Ibis Pontianak City Center, Thank you very much for taking some of your precious time to complete your review of our hotel on Trust You . It is a real pleasure to have welcome you back. I have taken notes of the displeasing experiences you have encountered during your last visit. I have immediately addressed the element of your experience with the concerned to our chef for immediate improvements. I sincerely apologize for the shortfalls you have encountered, and please rest assured that we have taken the necessary steps to increase our service values. At Ibis Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you once again for your review and I hope this would not prevent us to welcoming you back at our hotel on your next visit to Pontianak. With best regards, Adelina Front Office Manager
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