ibis Pontianak City Center 3 stars

Dear Mr FELLIX H. K., Warmest greetings from ibis Pontianak City Center, Thank you for sharing your wonderful experience with us. We are delighted to know that our team member, Sisil, was able to assist you during your visit to Pontianak by providing local food recommendations and helping you explore the city's culinary delights. Your kind recognition of Sisil’s helpfulness means a great deal to us. We will be sure to share your compliments with her, as it will certainly encourage her and the entire team to continue delivering heartfelt hospitality to our guests. Thank you once again for your positive feedback. We look forward to welcoming you back to ibis Pontianak City Center on your next visit to Pontianak. Best regards, Ulysses Jeffrey General Manager

Dear Mr ACHU R., Warmest greetings from ibis Pontianak City Center, Thank you for taking the time to share such a wonderful R. of your recent stay with us. We are truly delighted to know that your second visit to Pontianak was another memorable experience. It is especially rewarding to hear that Adira made such a positive impression on you once again. We are proud to have team members who genuinely care about our guests, and we will be delighted to share your kind recognition with her. Knowing that her warm hospitality, helpful assistance, and local culinary recommendations enhanced your stay is truly gratifying. Your generous compliments regarding the level of service and personalized attention you received mean a great deal to all of us. Feedback like yours inspires our team to continue delivering exceptional hospitality and memorable experiences for every guest. Thank you once again for your trust and loyalty. We are honored to be part of your visits to Pontianak and look forward to welcoming you back to ibis Pontianak City Center in the near future. Best regards, Ulysses Jeffrey General Manager

Dear Mr IWAN J., Warmest Greetings from Ibis Pontianak City Center, Thank you for taking the time to share such a detailed and heartwarming review of your recent stay with us. We are delighted to know that you had a memorable experience from the moment you arrived until your departure. It is especially rewarding to hear that our welcoming atmosphere, smooth check-in process, comfortable room, and seamless checkout contributed positively to your stay. Your kind recognition of Pena at our Reception Team is greatly appreciated. We will be sure to share your compliments with her, as we know she will be delighted to learn that her warm hospitality and local dining recommendation helped make your visit even more enjoyable. We are also thrilled that you enjoyed our breakfast offerings, particularly the hot chocolate and doughnuts. Your feedback has certainly brought a smile to our team, and we will gladly share your suggestion with our Food & Beverage team. Most importantly, we are pleased that you felt comfortable throughout your stay and were able to enjoy the beautiful view of Pontianak from your room. Creating memorable experiences for our guests is what we strive for every day. Thank you once again for choosing Ibis Pontianak City Center. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Pontianak. Best Regards, Ulysses Jeffrey General Manager

Dear Mrs NUR A. M. Y., Warmest greetings from ibis Pontianak City Center, Thank you for your positive feedback. We are delighted to know that you enjoyed our strategic and convenient location, which helped make your stay more comfortable and enjoyable. We look forward to welcoming you back to ibis Pontianak City Center in the near future. Best regards, Ulysses Jeffrey General Manager

Dear Mr DAVID M., Warmest greetings from ibis Pontianak City Center, Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed the friendliness and helpfulness of our check-in and check-out staff, as well as our breakfast buffet, housekeeping service, and room service. At the same time, we sincerely apologize for the inconvenience caused by the smoke odor in your non-smoking room. We understand how disappointing this must have been, and please be assured that your feedback has been shared with the relevant teams for immediate attention and corrective action. Maintaining a comfortable and smoke-free environment in our designated non-smoking rooms is very important to us. Thank you for your valuable comments, which help us improve our services and facilities. We look forward to welcoming you back to ibis Pontianak City Center and providing you with an even better experience in the future. Best regards, Ulysses Jeffrey General Manager